We used Savoir Fare as our wedding caterer and used their day-of coordinator service. Although we had a good experience with the food and catering staff at Savoir Fare, we did not have a good experience with the coordinator services and would ...not recommend that service through Savoir Fare to others. More details about each are provided below:
Food/Catering Service: We had a great tasting at Savoir Fare and really appreciated that the company was flexible with food options and willing to be competitive/price match other caterers. However, two weeks prior to the wedding Savoir Fare increased the labor costs from what we were quoted even with a reduced guest count. Although the food the day of our wedding wasn’t nearly as good as the tasting (crostinis were very stale, beef/chicken dishes were dry, and French fries were served cold), it was still solid and our guests enjoyed it. The catering staff was also very efficient and did a good job keeping tables cleared and serving guests.
Day-of Coordinator Services: When we first signed on to Savoir Fare’s day-of coordinator package, we really liked the idea of the coordinator being built into such an important vendor and having such a large team at their disposal. Our initial coordinator was great and reached out early to us to start filling out a packet of thorough questions and logistics about the wedding weekend. However, our initial coordinator left the company a few months before our wedding, and after that time period we received almost no communication from our new coordinator, including not hearing from her for a month between our walkthrough and the wedding, despite us reaching out multiple times via email and phone. To move anything forward with Savoir Fare, such as final food and rental details during the last two months leading up to the wedding, we multiple times had to contact the owner. Although we fully recognize that a day-of coordinator’s job is supporting the weekend of the wedding itself, being unresponsive for weeks at a time regarding details that needed to be discussed ahead of the wedding, and especially being unresponsive literally the week of our wedding is unacceptable. We talked to her for the first time in over two weeks at the rehearsal the day before, which she was so late to that we had to run through the ceremony details with the guests instead, which added unneeded stress to the wedding planning process. It seemed like our coordinator was fairly overwhelmed picking up the work of our initial coordinator who left, and we are understanding of that, but the lack of expectation setting, saying she would follow up on things and then not doing it, and general lack of communication made us feel like we couldn’t rely on her. Our wedding and reception did go very well when it came down to it the day of, yet there were several missed details. The upstairs bar was not stocked even though we clearly labeled which liquor should go where, most guests didn’t get cake since it was distributed poorly, and our coordinator arrived after the rental company the morning of, so the owners of the venue had to sign for rentals. She was intimately familiar with the venue, which helped a lot, and clearly a competent coordinator. Until Savoir Fare addresses the issues I mentioned above, though, I would not recommend the coordinator package.