I was specifically referred to a DJ who works for Scratch. My largest issue with the company itself is that I wasn't ever able to directly communicate with the DJ. This was concerning for me, since we had a choreographed first dance with two di...fferent parts of two different songs. It ended up working out because we used the music created for us by our dance teacher. There was one conference call with the DJ, myself, and the Scratch representative a few weeks before the wedding. However, if I had anything to communicate with the DJ about the events of the night during the wedding planning process, every single point of communication had to be emailed to the rep, who forwarded it to the DJ, who responded to the rep, and communicated it back to me. It all seemed like an unnecessary game of 'telephone', but I suppose that's how franchises work. They were very professional and organized though. The communication between myself and the DJ wouldn't have been as complicated, nor would I have been as frustrated, had the rep been more responsive via email. Every time I tried to call her on her direct extension, she never picked up, nor did she call me back. She would always email me back, at her convenience, relaying an excuse as to why she was unavailable via phone. On the night of the wedding, the DJ was great minus a few hiccups, which are bound to happen. However, I do believe they could have been avoided, had I been allowed to directly communicate with him regarding the events of the day. Minor hiccups are as follows: 1) In our signed contract, it stated that we were able to add lighting options at an additional cost. When I told the rep we would like uplighting, she simply stated that the DJ we requested does not have uplighting anymore. Ultimately, we ended up getting the uplighting, but it was due to my aggressive tenacity vs. the company attempting to comply with the services stated in the contract. 2) We attempted to do a version of the "dollar dance". I verbatim wrote how I wanted him to explain it to the guests, so they could understand the gist of the situation. I did say that he did not have to word-for-word quote what I wrote but did want him to include all of the information, so the song choices and our version of the "dollar dance" was understood by all. This was not properly explained, in the moment, yielding confusion about the whole thing. 3) Rather than saying my dad's name for the father/daughter dance, he announced mine and my husband's name...soon after we just completed our first dance. 4) Because my husband and I had a choreographed first dance, I was unable to wear my wedding dress. The plan was to change right before the reception entrance and change right back into my wedding dress after the speeches, which followed our first dance. After the best man's speech, I got up and left the room to change, but there was a noticeable awkwardness in the room. Guests thought something was wrong, which was why I was running out of the ballroom. I'm a strong believer that the DJ controls the events of the night and significantly impacts the energy of the evening. This strange pause might have been able to be avoided had he smoothed it over by saying something like, "Enjoy your salads, etc..." and played a song. Idk, anything but silence. This slight detail was not communicated to him though, so it's not like he messed up. Again, it goes back to the communication issue as previously stated. Had I been able to easily communicate with the DJ, it would have helped me to be able to notify the DJ of more minor details like a dress change. One the aspects I really liked about Scratch Weddings was their Music Match website and the layout. It was easy to use and allowed for great customization with the ability to comment.