Sea Ranch Resort

Wedding for 8/22/2020 was booked back in January 2020. Krista, wedding coordinator, was our point of contact. Due to COVID our food tasting and tour were moved from March to July. When we made it in July we met Vivian who was the day of coordinator. Krista and Vivian helped to answer our questions and assured us all would go smoothly even though we were so close to the actual wedding day. Beginning of August we found out Krista was no longer with the company. Vivian took over for Krista and we had several conversations going over wedding details and correcting some mistakes on the menu. First we were told no wine or alcohol could be brought to the wedding, but must be purchased through the restaurant at the resort. Then we were told we could bring our own wine as long as they served it and it was a $15 fee for every bottle they opened. Also when you book you are told the beach ceremony and room are $2250 combined. What is failed to mention is the additional service fees that added on almost $700. However, I called and was able to have those removed. Fast forward to day of wedding. Bridesmaids and myself decorate the whole reception room. Vivian arrives at 10am and asks if we have lawn chairs because the area on the beach behind the hotel is being taken up by tents and they can't make them move since it was a public beach. I was told they took care of setting up the ceremony site and reserving the spot. My family was about to go down and ask people to move because Vivian appeared hesitant to do so. Staff should have been there early that morning to reserve the spot. Vivian appeared rushed all day, but as the bride I had an excellent wedding. My husband and I were so happy with the ceremony and flow over to reception for guests was amazing. When we arrived from taking pictures we were served with alcohol and a plate of food at our sweetheart table. Vivian and staff were super pleasant with us and the evening ran smoothly from our perspective. It wasn't until afterward that my guests mentioned their displeasure. Vivian made several rude comments to my guests if they asked questions. One of the guests brought to staff attention there was hardly any toilet paper in the bathroom and she was told that was not their job. Then when asked if they needed anything my one guest had asked for a drink refill and was told next time she could get up and get it herself since she knew where it was. My stepmom got intoxicated but nothing crazy happened. However, she stated after the wedding Vivian made rude comments toward her. After the reception and sparkler send off i had to call Vivian to unlock the board room we got ready in so we could retrieve our stuff. My bridesmaids walking out from the front heard me call Vivian and she made the comment that she was so tired of her phone going off and wanted to just be done and go out on the beach. I experienced none of this as the bride, but my guests were not overly happy with the professionalism from Vivian during the reception. It was noted Vivian had did a great job at helping older family members get out of the heat. My bridesmaids also felt that too much of the decorating was put on us since part of the experience was to have a coordinator and site set up. . Again gorgeous views, great location, and amazing food. I think the customer service and planning could use some fine tuning to avoid future issues like this for brides.