Serendipity Bridal

I can't thank Catherine or the other ladies at Serendipity enough for my experience while trying on bridal gowns. First of all, I came in with my best friend and we were both trying on dresses which is difficult in itself. They did an amazing job of catering to both of us and... Read More also making each of our experiences personal. I had tried on over 80 dresses and was exhausted when I came in. I picked a few gowns and was defeated but Catherine pulled a dress that me and my whole group had passed over after listening to my style. I was in love! I put it on and she worked with me through the entire styling of it. Different belts, different veils, different bows! I left without the dress in hand to think it over and Catherine offered to come in early or stay late if I needed to come back the next day (Sunday) because they were booked. I ended up swinging back by midday (outside of my appointment time) and Catherine made room for us and went through the entire styling process again! Everyone there was pleasant and extremely accommodating to my indecisiveness. I never felt pressured and the stylists weren't pushy. BIGGEST thank you to Serendipity!

I Said YES to the Dress!

Serendipity is the first bridal salon I went to and I said "Yes to the Dress" that day! Katye is AMAZING. She really listens and understands what the bride is looking for, however threw a "curve ball" in the mix for me after trying on a number of other beautiful dresses and it... Read More was my dress! I think it was fate the way everything worked out for me at Serendipity.. I went in with a certain silhouette and style in mind and came out with a dress completely different, but perfect for me! They are the only bridal boutique in Austin that carries they designer Pronovias, which ended up being my designer. I highly recommend this cute boutique!

So Kind!

I really enjoyed my visit to Serendipity Bridal. They have a great price range from what I would say is about $1500 - $6000. They were extremely kind and gave me the boutique wedding dress experience without the stuffy-ness. Super Austin like vibe from the staff that was... Read More appreciated. They made my entire day incredible from the beginning with mimosas for us to the final selection of the dress. Also, they have great accessories that their staff is excellent at helping pick out for what is the best fit for your vibe and dress style. I had 2 other appointments at other boutiques that day, but ended up cancelling them because I found my dream dress there so quick! I have yet to go in for my fitting, but cannot wait to see my dress again and make another visit.

The management of this store is wonderful! However, I am really disappointed that some of the consultants do not share the same enthusiasm or customer care. One of your team members was very rude to my mother and rushed me during my initial gown pick-up. I loved saying yes to... Read More the dress, but think some of your staff needs to realize that the family needs to feel welcomed.

I decided last minute while already in Austin to stop into the salon without an appointment and they pencilled me in without hesitation. I choose this bridal shop not only for the reviews but also because they carried the designers I was looking for! I am so grateful for how... Read More welcoming, nice, and patient the staff was and helped me find my perfect dress!

Serendipity is an amazing company. I looked at many other bridal salons in town but they are clearly the best. They have a gorgeous selection of gowns in a range of prices, and they really made me feel special during my appointment. The consultants are really knowledgeable about... Read More their product, too. Finally, their in-house seamstress, Rosie, is a joy to work with and I highly recommend using her!

I went to Serendipity Bridal during their sample sale and had a great experience! We were early for our appt. and we were able to start right away. Katye was my bridal consultant and she was so great and helpful. After seeing what kind of dresses I was interested in, she was... Read More the one who actually recommended the dress that I fell in love with! All the sample dresses I tried on were in good condition - you could definitely tell they take care of their dresses. They also had a really large selection of sample sale dresses. I ended up buying a gorgeous wedding dress for about 80% off the original price. Overall, I was very pleased with the whole experience and can't wait to wear my dress on my wedding day!

My experience at Serendipity was absolutely perfect from the moment I walked in the door. I had been to five other bridal salons and none of them compared to Serendipity. The dresses are stunning and my bridal consultant was AMAZING! After telling her what I was looking for in... Read More a gown, she pulled the most perfect dress for me! And then there was Rosie! She was a dream come true and my fittings and alterations all went smoothly. My dress fit absolutely perfectly because of her expertise and knowledge. I truly loved everything about my experience at Serendipity! Thank you for making me feel like the most beautiful bride.

Customer service/ any contact with the store after purchase is non existent. My wedding was only 20 days away and the store still did not have a set date/time that my dress would be ready for pick up, and alterations were still not complete. The store is lovely and the dresses... Read More and beautiful but the experience was highly stressful as i was not able to have bridal portraits due to my dress not being ready and the difficulty in contacting anyone at the shop.

Wow. Love love love this bridal store! Serendipity had dress after dress that I loved and that were affordable! Kayte does the absolute BEST job of hearing what you like, understanding it, and then helping you find the exact right dress. This store was so friendly and made the... Read More dress-buying process a dream. Now me and 2 of my best friends have all gotten our dress from Serendipity. We couldn't recommend it more!

This was my second stop(first was David's Bridal to get a feel) but they were the only shop open on a Sunday, MAJOR PLUS! Kayte listened to my style and pulled a dress she thought would be best and I looked around a pulled some that I liked. I tried on the dress Kayte pulled... Read More first and it was the one, my cousin and I both fought back tears and I knew it was the one. It was so easy and stress free. I would recommend Kayte and Serendipity to anyone!

Serendipity was the second bridal store I went to when shopping for my wedding dress. I went with my family just to look as I really had no idea what I wanted, and Serendipity had a beautiful selection of gowns by some of the best designers. We were able to narrow down my style... Read More of dress fairly quickly, and there were instant tears when I put on the dress that I knew would be the one! My consultant was so sweet and professional, and the managers made sure to give me all of the time and energy they could in helping me feel beautiful. LOVE Serendipity!

I bought my wedding dress from Serendipity Bridal, and it was gorgeous! They are so amazing there! They make you their priority and give you their full attention (unlike other places I went - David's Bridal)!! They really listen to what you want and help you find the perfect... Read More dress for you! Love this shop!

I had such an amazing experience at Serendipity Bridal. Sydney was the sweetest and most professional I could've hoped for in a bridal consultant. She listened intently and treated me and my mom with the utmost respect and care. I will recommend her and Serendipity to every... Read More bride I meet!

I recently purchased my wedding dress from Kayte at Serendipity and had the BEST experience! I showed her my style ideas and she gladly helped me pull dresses that she thought I would like. One of the first dresses we tried on was definitely the dress for me, but Kayte helped me... Read More continue to try on the remaining dresses just to make sure! Unfortunately my future mother in law couldn't be with us that day, so we scheduled another appointment to come back for measurements so she could see me in the dress. Kayte and the Serendipity staff were great to work with and I'm so thankful for their help in finding my dress!!

I had a great experience at Serendipity Bridal. Allison was great and made me feel beautiful in every gown, but never pressured me or gave me more of her opinion than what was needed. I am not the type of person who make many decisions on the spot, and she completely understood... Read More when I said I needed to sleep on the decision. I came in on a Friday and she found time on the next morning for me to come in for one last "try" before I made the purchase and I knew it was the right decision. Thank you so much for your help, guidance, and patience. This was also during a sample sale, so not only did I get a beautiful dress, but I got a great deal on it as well.

I absolutely loved working with Serendipity Bridal! Serendipity was the second store we went to, to try on dresses, I found the dress I ended up buying, but we still had 2 other appointments at other stores so we went to those after. But nothing compared to the dress at... Read More Serendipity, so we went back and bought that one. The dress was beautiful, and the price was very reasonable. I wanted to add lace straps, and it was no problem. I also loved how you got dressed in a nice big private room, while your guests waited on a couch outside the room, and then you had a big reveal for each dress. They also gave you free mimosas while you were trying on the dresses! The staff were all very friendly and all very easy to work with. I was working with their seamstress and she had a death in the family and had to stop working a month before my wedding, but Serendipity found a replacement seamstress to finish my dress, and she did an amazing job!

On June 18, 2016 around 2:00 p.m., I walked into Serendipity with my bridesmaids on our way to grab a bite to eat. We had just had an appointment at another place where we had a positive experience. At Serendipity, I wanted to quickly show them the sample of the wedding dress... Read More I recently purchased there (for several thousands of dollars) and let them glance at the small selection of bridesmaids dresses. We didn't have or need an appointment and weren't planning on trying anything on. In fact, I arrived before my bridesmaids and let the staff know that. The two staff persons at Serendipity that I interacted with were rude and unwelcoming. For example and among other things, one of them grabbed the sample of my wedding dress that I had taken to the next isle to show to my bridesmaids and said something along the lines of, "We don't drag" and then she rudely took the dress away and walked off. They were unwelcoming the entire time and did not offer us any type of welcome or common courtesies. It was embarrassing and I'm sorry I invited my bridesmaids to go there and be treated in such a way. We will not be purchasing our bridesmaids dresses there. My wedding dress is all but paid for and the staff at Serendipity were perfectly pleasant when I was looking to spend thousands of dollars; but afterward, clearly no longer felt the need to extend even common courtesies. We were extremely disappointed and turned off by the experience.

I loved my dress and the alterations were perfect. The customer service and experiences I had are the reason for my 2-star review. I bought my dress a year in advance of my wedding and had a great experience with the rep that helped me. I only tried on 4 dresses total at... Read More Serendipity, but this was going to be my third and final stop in my search. She pulled a dress from the rack that I never would have tried on, and it ended up being perfect. I was so happy! Early this year I started having meetings with their alterations specialist, Rosie. Rosie was very helpful and knowledgeable, but the first two meetings I had with her were the exact same. Meaning, she did not alter my dress at all between meeting 1 and meeting 2 (a six week span), which was a little frustrating, as I live in South Austin and drove up for what seemed no reason. At 8pm the night before my final fitting (which was 2 weeks before my wedding), a representative called and told me they had to cancel my fitting due to a death in the family of my seamstress. She then asked me what all needed to be done to the dress since I was last in. I told her "uh, everything, I guess? There hadn't been any alterations at all the last time I was in." She immediately got off the phone with me to find another alterations specialist and asked me if I could go to her house at noon on Saturday. I asked if she was telling me that nothing had been done to my dress and that my wedding was only 2 weeks away. She said "that's why I asked you what needed to be done." I do not, nor would I, know the current status of my dress. I insisted on keeping my initial appointment to come in and see my dress. I went in and thankfully, the dress was done. It fit, and my rep that helped me apologized for the confusion and offered to come in on Wednesday (even though they are closed Tuesdays and Wednesdays), because my wedding was on a Friday. Come Monday morning, they called and asked if I could come in Monday or Thursday, which tells me they had no intention of accommodating me. I asked why she couldn't meet me on Wednesday anymore and she replied, "She just can't now." I wanted both my mom and sister (who are in different states) to be there for pickup so they could both see how to bustle the dress. Needless to say, that did not happen. Nice store and beautiful dresses, but the customer service and problem solving skills are not there, and this is not what a bride wants right before her big day.

The Serendipity Bridal team was amazing! I was very nervous to go to my first bridal appointment, but my attendant helped me to feel so comfortable and excited about the experience. My two bridesmaids and I were given mimosas as we started searching for "the dress." I had my... Read More own dressing room with a wall-sized mirror, it was like something out of a fairytale. My attendant took my ideas/photos and found a beautiful unique combination of everything that I loved, and all within my budget!!! It was a "Say Yes to the Dress" moment in their beautiful salon and they gave us champagne to cheers.

Every bride wants their wedding dress experience to be one of a kind, and truly magical. Serendipity was nothing short of perfection. Welcoming, comfortable, knowledgable, excited, and so supportive is the best way to describe the amazing staff. I am so grateful! Austin Texas... Read More brides...you won't regret it!

From the moment I walked into Serendipity Bridal, I knew that my gown was there. They have an amazing upscale selection of gowns and stunning accessories. Kayte helped me find my gown after listening to what I envisioned and wanted - actually she helped me find 2 that were... Read More beyond anything I had tried on at any other store. It was so difficult to decide! But, after I chose my gown, the rest was so easy with Kayte. She made me feel special, made my family feel welcome and wanted. I ended up getting my gown (Lazaro), veil, earrings, bracelet and hair accessory (Haute Bride) all from Serendipity. I went to a trunk show they had to choose all my accessories a few weeks after I had picked the gown. I am so glad I did that. I was able to have time from the initial appointment and didn't feel overwhelmed trying to select everything all at once. At other stores, the women were nice and lovely, but there is just something so special and genuine with the entire staff at Serendipity that made my entire experience unforgettable.

One of my best friends bought her dress at Serendipity Bridal and recommended I go shopping there when I got engaged. Serendipity was the only bridal shop I went to, and I thought everything was perfect! I found a WToo by Watters bridal gown during a Trunk Show in October 2015... Read More and ordered it immediately. I was initially told that because it was only 5 months before my wedding, we would have to do a rush order and I would get the dress about a month or so before the wedding. However, I ended up receiving my dress within 2 weeks of placing the order! Due to a miscommunication via email, Serendipity talked to the designers at Watters and told them that I needed the dress immediately, so they sent me one that was already made in my size. I am SO happy with my experience with Serendipity Bridal and highly recommend them to all brides!!

Although this shop tends to be on the pricey side, I would absolutely recommend making an appointment with them. A couple of weeks before my appointment, my mom and I decided to stop in just to look around. Kayte immediately greeted and welcomed us, and told us about the trunk... Read More show that was going on. A few minutes later, she came up to us and told us that she had some free time because one of her appointments had cancelled, and that if I saw a dress in the trunk show that I really wanted to try on, she would gladly help us. I didn't end up trying anything on that week, but when we returned for my appointment a few weeks later, we were pleased to find out that Kayte would be our consultant. She made us all feel so comfortable and welcome, and was very knowledgeable about all of the gowns I tried on and what would look best on me. She was incredibly kind, helpful, and not pushy or overbearing, but I think my favorite thing about her was that she seemed genuinely excited about our appointment and the dresses I was trying on. I ended up finding my dream dress and I can't wait to go back for my first fitting!

This was the 7th shop I visited and I finally found the right dress! The sample sale is amazing. The staff was super kind and patient, and helped me find exactly what I was looking for.