After reading many rave reviews I was expecting both a spectacular location and spectacular service. The location is in fact GORGEOUS, but the service was appalling. Got married here on 6/11/11
I had a small wedding (less than 50 people) so ...we opted to have the reception in the restaurant at the club house. We were told this would be absolutely fine. However, there was another (MUCH larger) wedding they booked for the same day that wanted the restaurant for their dance floor. So we got moved to the pavilion, which is much too large for a group our size but they were not going to charge extra for it, so we tried to make the best of it.
I ended up going in for three different food tastings and every time I was told AFTER I got there the food I had chosen would not work out for one reason or another. (Couldn't have a plated dinner in the pavilion, certain dishes didn't work well on a buffet, etc.) Awesome. Because of all the confusion and the lack of communication on Shaker's end we decided to have our reception elsewhere.
Also, I think it should be noted how very disappointed I was in the event coordinator, her attention, and her service. I have noticed others have absolutely RAVED about her so I was expecting amazing service. What I got was anything but. Once she found out how small our wedding would be and that we were not going to be including alcohol with the meal she suddenly became very uninterested in us. My husband and I had a horrible time getting a call or email back from her, which made no sense because she LIVES on her Blackberry. There were numerous times where my husband, my parents, and myself would meet with her and she would be in mid sentence, stop what she was doing, and check her email/text messages because her phone went off. I find this exceptionally rude. This is a huge part of why we moved the reception.
Finally, the day of my wedding she was no where to be found. She would see one of us looking for her and literally run the other way. There was the other wedding that took place two hours before ours and was supposed to be cleared out no later than half an hour before ours was to begin. We found out from the groom of the other wedding she NEVER told the other party that our wedding was to follow that closely. There were still people from that wedding milling around the site, plus that bride and groom were still getting their pictures taken. But again, I suppose a 250 person wedding made mine seem unimportant.
Finally, we were told the locker rooms in the main clubhouse would be cleared out by the other party by a certain time for us. When we arrived (30 minute late) their things were still EVERYWHERE. Once we cornered the event coordinator, we were informed she decided to put us in the locker rooms of the old club house. We get in there and find it is DISGUSTING. Junk everywhere, the locker room itself was TINY and obviously had not been cleaned in a VERY long time. And did I mention there was NO air conditioning?? It was a 90 degree day. Only one large room still had air that worked so my bridesmaids and I had to get ready in a large room surrounded by windows. So much for any privacy. Because of all the confusion, the moving around, and the waiting for the other wedding to leave I missed out on pictures of me getting ready and into my dress, being able to relax, and being able to enjoy myself. The tears I shed before my wedding were not from happiness, but disappointment and regret from choosing