4.7 out of 5 stars and 162 reviews
4.7
(162)9790 E. Arapahoe Rd, Greenwood Village, CO
About this vendor
Shane Co. is a fourth-generation, family-owned Direct Diamond Importer™ specializing in loose diamonds, engagement rings, women’s wedding rings, men’s wedding rings, and wedding sets in gold and platinum, with hundreds of styles no other jeweler has and an unrivaled Free Lifetime Warranty.
Details
Rings
- Engagement Rings
- Wedding Rings
Wedding Jewelry
- Rings
Awards and Affiliations
3-Time 'Best of Weddings'
2015.2014.2013.
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Hall of Fame
Earned by winning 'Best of Weddings' four or more times.
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Reviews
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4.7
out of 5.0162 reviews
Horrible customer service - DO NOT BUY A RING FROM HERE. Save yourself the headache. Completely incompetent, untrustworthy. They swapped the diamond and lied multiple times
I purc...
hased a ring online from Shane and co, and everything looked perfect. Shane and CO actually put the WRONG diamond in. When I picked up the ring the jeweler didn't read off the diamond number. When I went back to get the ring re sized, the associate read off the diamond number and it was incorrect. They look frazzled and in under their head so they went back for 15-30 minutes to speak with a manager. Then the Manager told me we got a CHEAPER stone than i had paid for, but that they would refund me approximately $1,000 dollars to my account. We left them the ring and we were okay with that resolution at the time. We came back about a week later, and picked up the ring. It was a different associate and they said that the refund was still pending and could take up to two weeks. We took the ring and went to the car. Then we realized that they didn't re engrave the ring. After spending about another 30 minute's in store, they re engraved it. Two more weeks went by with no refund. Then i called them, and said that actually the stone they had swapped was MORE EXPENSIVE and that I wouldn't get a refund. At every step Shane and CO has been completely incompetent at best and I cant trust a word any of their associates or Managers tell me at this point.
Save yourself the headache and STAY AWAY!!!!
Salespeople were very attentive, and every time we've gone into the space, they were happy to help. Offered a special polish prior to our wedding to make sure my ring really shined...
!
The absolute best! They've been a Denver icon for decades for good reason. Their staff is very knowledgeable. Their customer service is impeccable. We are customers for life.
Such an amazing jeweler! They don't work on commission so they really help you find what you love within your budget. They never once pushed or pressured us into something we did...
n't want or couldn't afford. They even suggested a cheaper diamond to my husband because there was not really a difference in the color to the naked eye between that one and the more expensive one
Excellent store. Excellent service. Excellent quality.
We have been to Shane Co many times throughout the engagement & wedding process and every time we have been met with the best customer service and are extremely satisfied with our ...
jewelry - engagement ring, both wedding bands, bride's honeymoon band. We really like that we can bring our jewelry to them for the lifetime of the piece for cleaning & repair.
We were told by many other couples in our friend group to go to Shane Co. and we are SO glad that we did! Our initial visit to look at an engagement ring back in 2019 was several h...
ours long and all three of the people we worked with were incredible. They had never-ending patience and were more than happy to let me try on literally everything to make sure that I was really getting what I wanted! Before we left we had picked out my perfect ring as I’m pretty particular, and I’m glad that we did because if my husband had been left to his own devices we agreed he wouldn’t have gotten quite what I would’ve wanted. We never felt pressured to buy something, and left feeling like we had been told literally all there was to know which helped up both feel great in our choices. I loved not only the experience at Shane Co. but also the lifetime guarantee on both of our rings, we bring them in every six months for a cleaning and check-up and that’s that! We returned for our wedding bands and even though it was in COVID times, the experience was still the same high level of quality as it was the first time! We didn’t spend nearly as much time picking out wedding bands but we were both able to find the perfect rings after a couple of visits and I cannot say enough good things about them!!
I reached out to Shane Co 3 times regarding a custom order for a wedding ring (not very complicated- I just wanted an different color of an existing ring). After two failed custome...
r service requests, I reached out and spoke directly with a rep on the third try who said they would put in the request and let me know the timing. I never heard back. It’s been two weeks since then. Needless to say, I ultimately chose a different shop.
Both of our rings are from the Shane company. We love our designs and the customer service has been amazing.
We love Shane Co! We chose both of our wedding rings from Shane Co because of their gorgeous selection & outstanding customer service. Not to mention their lifetime guarantee on ...
our rings!
While I would recommend Shane Co to anyone for their excellent customer service and quality jewelry, I specifically want to highlight how LGBT friendly they are! Walking into the ...
store, it is not uncommon to see same-sex couples on their advertising screens, and in their promotion material. My (now) wife and I felt so comfortable working with Dustin at the Greenwood Village location, who helped us both pick out rings for one another and remembered us by name anytime we would come in for a visit. We both love our rings, and will continue to be loyal Shane customers for all of these reasons and more.
Very bad experience dealing with The Shane Company.
First they ordered my wedding ring two sizes too big, even though they had my size on file. I was promised a rush order, which ...
was a complete lie. They didn’t order my ring for a week, then normal processing time of 4-6 weeks. Once the ring did arrive it was a half size to small. When asked why I was too small. I was told the sizes very!
Shane Co used to be about customer service. Honestly, at this point I would not recommend them to anyone. You can find the same or better quality jewelry at other places for less. If you’re going to be treated poorly might as well save the money since Shane CO has terrible customer service.
Amazing! My wife and I got both of our engagement rings, both of our wedding bands and some other wedding jewelry here. We have spent more time there than we like to admit, but hav...
e always had a great time. Katie has been so helpful through the entire process making sure we got the perfect jewelry. We have never been pushed to get bigger or more expensive jewelry than we actually want and they are incredibly patient (I literally tried on every wedding band that they have in the store). Before the wedding, they made our engagement rings look brand new and the included cleanings have been awesome. You can't beat the people, the selection or the services they offer.
We got my husband's band, my band, and my engagement ring from here. Every time we have come in to look at stuff or get sized it has be a terrific experience. In fact, the last t...
ime we came in was because my husband over estimated his ring size and got one too big. It is cobolt and cannot be sized and since we bought it so early before the wedding we were well beyond our 60 days for a return. Chelsea took his ring back and examined it and told us that since he had only been wearing the ring for less than three weeks it had no wear or damage. She worked it out with the manager so that we could trade it in for a smaller size! It was fantastic and not at all what we were expecting. They are always the best to work with.
My engagement ring was from Shane Co so we went back in hopes to find a wedding band that fit it. We ended up leaving with both of our wedding bands. They are amazing and the custo...
mer service is always impeccable. I also love insurance policy and upgrade policy, which are hard to beat! Great place to get your rings!!
Wonderful company! You will not regret any purchase from here!
Husband purchased my beautiful engagement ring and wedding band set in a size too large. When I took it to have it...
resized, they also replated a previous Shane Co purchase (over 10 years old) with the leftover white gold free of charge!
Shopping is easy. Not overly pressured to purchase. Great staff will help you with and question/comment/concern. Layaway program is easy to use and make payments on. Overall, great experience!
Both my engagement ring as well as our wedding bands are from this Shane Company. They were incredibly helpful to my fiance picking out a ring, within his price range, but still a...
s gorgeous as it could be.
They are not on commission, which I LOVE, and because of that, they spent at least an hour more than 4 times with me while I was debating on which wedding band I wanted and which band my husband wanted. Neither one of us were dead set on something, so narrowing it down was a feat, but we are both so pleased with the result.
In addition, they will clean and inspect your ring for any flaws that they will fix. The week before my wedding, I had the engagement ring polished to look just like new to match my wedding band, and it sparkled like the day I got it.
I had told my husband that this is the only place I wanted a ring from, and I am so glad he listened because I could not be more pleased!
My husband purchased my engagement ring from Shane Co., and they couldn't have been more helpful, courteous and sincere. He got a great value for a beautiful stone and setting, and...
I absolutely love it. Shane Co. also provides complimentary cleanings and warranty checks, which is really nice. They also refinished the engagement ring before the wedding by removing all scratches and re-plating it, all for free! It made it beautifully striking again. They will do this as often as you need. As a whole, I would highly recommend the professionalism and quality of service from Shane Co.
I loved the Shane Company!! No one there was pushy and we even got a "diamonds 101" lesson that helped us find the exact diamond I wanted. They had multiple options for me even t...
hough all I wanted was a simple band and a beautiful diamond. Highly recommend!!
I'm so happy my husband bought my ring here. We went through them for all our rings. They take care of their customers and their warenty is the best!
They really lived up to their motto. I had a great time visiting this store and picking out the band and stone. It was also very helpful that Shane Co. only deals in non-conflict g...
ems, which my bride really enjoys. They have a wonderful lifetime guarantee as long as you come in twice a year for a free cleaning and check up.
The staff is super nice and very helpful. The stone we got was a 5.7mm ice blue sapphire and the band is 14k white gold.
We love Shane Co's customer service and diverse selection.
My husband shopped around to different jewelry stores within Denver. He enjoyed working with Shane Co because he didn't feel rushed to make a decision or feel like someone was push...
ing a sale on him. We've gone back and purchased our wedding bands. I have my ring cleaned every 6 months and feel like a valued customer every time we go in. Overall, we enjoyed our experience with Shane Co.
After hearing Tom Shane's voice on the radio my whole life, Shane Co. was the first place I thought of to look for wedding bands in Colorado. My husband purchased my engagement rin...
g from Blue Nile because we were living overseas when we got engaged, but the complementary wedding band to the engagement ring did not appeal to me, and I wanted to see rings in person and try them on since I wasn't able to do so with my engagement ring (don't get me wrong; I LOVE my engagement ring).
We went to the store in Westminster where it took me maybe ten minutes to pick a ring, and it was the first ring I tried on, even after trying on others. My husband had a harder time picking a band, and when he tried on a ring with a texture we both liked but thought was too wide and told our salesperson, she went to the back and found a thinner band with the same matte design.
We both had to have our rings resized, and that was done in two days, which was nice with our wedding two weeks away from the time we bought the rings. Surprisingly, my ring was a few hundred dollars cheaper than my husband's, even with the fifteen inlaid diamonds in the band.
I haven't yet had to use Shane's after-services, but it's nice to know they'll take care of any issues with the ring, like if my ring were to lose one of the diamonds. Overall, a good place to buy jewelry!
Found a great bridal set that I love and gets plenty of compliments, also got the groom a complimentary one and very happy with the great service.
My husband initially got my ring from here by recommendation. He was planning on creating a custom ring (which is an awesome option!), but the selection they had was so diverse he ...
was able to pick out a unique ring just for me. I get constant compliments. The service is excellent every time we go in, no matter what we need. And my husband doesn't mind going because they have a custom drink machine and free butter mints.
We have purchased all of our wedding jewelry from the Shane Co, including both mother's pearls, and we have had nothing but great experiences! The staff is always 100% helpful and ...
wonderful to work with! We've gone in for cleanings, inspections, and saudering and have had only great experiences!
We went to Shane as I had a gift certificate. We found the staff informative, helpful and not pushy. We decided to get my husbands band there but not my own. We were impressed with...
how many different metals were available for men. He is very happy with his choice! I felt the staff really listened and tied to find a good match for me but I was overwhelmed by all the bling and sparkle and wanted a more simple ring. We ended up having a local artist create one for me. Shane later sized it when it was slightly too large even though it was not from their shop. They were not rude at all, simply worked with me find the fit I needed at a very reasonable charge!
We loved working with all the sales people at the Shane Company. We used the one in Westminster. They were all very friendly and helpful. The selection was better than any other pl...
ace we went to. The continued service has been amazing.
We got both my engagement ring and the wedding bands from Shane Co. They had great service and selection. They were also very accommodating to use an heirloom diamond in my engagem...
ent ring. Great warranty and continued service after the wedding.
Wouldn't go anywhere else
My husband and I trust Shane Co more than any other jewler. Not only do we trust them but so do my mom and stepdad. All of our wedding rings were purchased at Shane CO. There is no...
question to the quality of the product, but what makes this jewler the best is the staff. Each time we went we were treated like we were the only customers in the store.
Always accommodating and easy to work with, I recommend the Shane Company!
Great choices!
The pricing is competitive, the selection is large, but it's the overall value that makes it worth it. The sales people are super friendly and very knowledgeable. They are non comm...
issioned so no one hassles you - you can shop at your own leisure and not feel any obligation to buy. My husband bought my set there and I have a lifetime replating and I got a free soldering. And as long as I keep bringing it in for free inspections/cleanings, they will replace any missing or damaged diamonds! It's a great deal with a very reputable company.
This place is fantastic! They are not pushy at all and really helo you get exactly what you are looking for at the right price. Great layaway plans as well.
I got my wedding bands from Shane Company. Great service and selection.
My (now) husband purchased my engagement ring online from Shane Co without the two of us going shopping together. It was the absolute perfect ring, but needed a wedding band to go ...
with it. We went into the Denver store and faced several hurdles in finding my band, including the fact that we were a mere 7 weeks away from our wedding and any special orders took 8 weeks. I decided to go with the band that matched my set, and the managers there bent over *backwards* to allow us to purchase the one in the store. They had to pretend to return my engagement ring, then switch the serial numbers on my ring and the one in stock as I didn't want to part with the ring I had received the night we got engaged, then sell us the set. Oh, and then resize both the ring and the wedding band. Sounds complicated? Yup, it was. But they did it for us, and I wound up with the most beautiful ring set I have ever seen with the sentimental part still taken care of. The store was *crazy* busy while we were in there, and our associate was helping at least two other couples at the same time, but we weren't forgotten and the service was amazing!
I loved this place!! As soon as we walked in we were instantly greeted and offered water. The man helping us pointed out where all the wedding bands were and we were able to select...
amazing rings that fit both of our personalities. I am so happy I got my rings from here. We spent a less than $700 on both rings.
I strongly believe in purchasing conflict free gemstones, especially diamonds and after many disappointing conversations with other jewelers in town my husband and I went to Shane ...
Company at the recommendation of a few of our friends who purchased their wedding rings from them. It says very clearly on their website that they participate in the Kimberly Process and every salesperson knew what I was talking about when I brought it up as well.
All the salespeople do not work on commission so it was truly no pressure when it came to purchasing. The were so many styles for my ring and his and all their jewelry is guaranteed so I was comfortable purchasing from them.
So far we've had our rings cleaned a few times and every time we go in there everyone is so courteous and helpful. I will definitely go back to them again and again!
We had a great experience at Shane Co. and I would recommend Shane Co. to anyone. I didn't feel over pressured to make a purchase and felt the customer service was great. They were...
very accommodating at each visit and were thorough and answered all of our questions. I feel like we were treated fairly and that the value of what we purchased was appropriate.
I love my ring. Shane Co is so nice that they include free repairs. I lost one of my little diamonds, and they replaced it for free.
Both my wife and I used the Shane Co. as our vendor to buy our rings. They have a great selection. We couldn't be happier and we both have the rings we will wear for the rest of ou...
r lives!
Our purchases include my engagement ring, our wedding bands, and a pearl bracelet. Fabulous service!
Overall my experience with the shane company in westminster was less then desirable. They did fix my rings, after a lot of headache and hassle and a long wait. They were mis-leadin...
g to my husband when he purchased the rings
My husband bought my engagement ring there and we also bought our wedding bands at Shane. Every time we've gone in they have been friendly and helpful. Their prices are reasonable ...
for the high quality, and they always clean your rings for free. Even if you go in weekly. Which, I did for a while. We would recommend using Shane to friends, and if we need to buy jewelry again, we will definitely start at Shane. They made jewelry buying not scary for this novice.
We went to another jeweler to look at wedding bands were disgusted with their service, or lack there of. We high-tailed it right back to Shane.
Staff was awesome. LOVE my ring!
Having heard Tom Shane on the radio since I was a little tyke, that was the first place I thought of for my engagement ring. I will say that their selection is very traditional, an...
d would like to see them expand to some more unique styles. We did have a small diamond fall out of my ring a few months after buying it, but they replaced it no questions asked.
Staff was helpful and had a very large selection of rings.
My husband shopped for my engagement ring at ring and says the experience was great. When it was time to look for wedding bands, we knew we would go to Shane Co. They have an exc...
ellent warranty and great service.
Contact
9790 E. Arapahoe Rd, Greenwood Village, CO
