So, this incident has been taken care of but I still just have the sour taste left from this. So, I had an appointment there a few weeks back, and I had planned this appointment 5 weeks ahead. I mean like gathered people and taken time off work.... I only found out when I was standing in the store with my fiancé, close friend and other friend that they had cancelled my appointment. No emails sent, no call about it(or at least I thought.) and come to find out they tell me I cancelled my own appointment. I then asked to see the conversation because why would I cancel that? Well, they show me and is clearly says there from supposedly me that I said I won't show up. Then I asked her the number on that message and then we found the problem. They had text a phone number beginning in 217. I even looked at my conversations on the knot, and found where I clearly tell them my correct phone number, email address, and still this happened. Then to make the matter worse after feeling very humiliated, they didn't do anything to make it right. So what they did was sternly tell us that they are booked for that day and that we can't find my dress today. At that point I looked at her and just said I can't find my dress today? (Understand I had been excited for weeks). And then she told us, I'm afraid not. At that point my fiancé then got really upset because he saw my face drop and said are you serious. She then told him there is no reason to be mad. Not to mention that from a customer's point of view, locking the front door to your business after they walk in is weird. Point blank. And then at that point we got ushered out the store after I calmed my fiancé down, and they again locked the door behind us. I will not ever recommend them to anyone, that was down right humiliating. And they tried to text me at my correct number, only after my fiancé left a review on them. As a way of apologizing they offered to have me back at the store at 5 pm. I declined due to the fact that I was humiliated, and made to look like a fool. It was weeks ago but I hope you really understand how someone else may have not reacted so calmly to it. Please moving forward try to double check and confirm numbers. I ended up going to David's Bridal and finding my dress after 6 gowns.