Sheraton Sand Key Resort

addition to several cardio machines such as treadmills and a stairmaster, there is a good range of weightlifting equipment, including dumbbells and a cable machine. **Pool & Beach:** There are several pools, including a warm whirlpool with a beautiful beach view and a large pool for swimming and relaxing, both with a pleasant temperature. The hotel also offers direct beach access, which makes it easy to enjoy the ocean. **Staff:** The staff was very friendly and helpful. Guests can rent bikes free of charge for up to two hours per day, which is a great extra. **Location:** The hotel is located right by a beautiful beach and park. You can also take a bus to Pier 60 for $2.25; it runs approximately every 20 minutes. Overall, highly recommended. One small note: the toilet paper was one of the worst we have experienced in all Florida during our 2 week stay. So thin

rty as you walk to the beach. There is a heated pool, sand volleyball area and hammocks among other amenities. The gym is fantastic! It really creates an environment that encourages you to workout! You can also catch the trolley to Clearwater twice each hour for free. There is a parking fee so be aware of that. You can also rent bikes through an app, but there is a charge to use the bikes. There is a shop onsite for snacks and other things like sunscreen, magazines, etc. I thought it was very thoughtful that the hotel has beach accessible wheelchairs for guests to use. That is such a nice consideration. I didn't like that the luggage racks that are used to transport luggage from the car to your room appeared to be locked. I didn't bother to ask how it could be used. I was surprised to realize the rooms did not have a microwave. Seems like something that should be an easy fix. I also wasn't thrilled with the hotel breakfast. It lacked simple staples like pancakes or waffles which would have been nice to have. I must mention that the service provided by Minerva Birriel in the hotel restaurant during breakfast on January 30th was phenomenal! She was an absolute professional and provided friendly service. I do want to thank the staff for keeping our cooler frozen so that my wife's breast milk would remain good. That was greatly appreciated.

g that was happening in our hallway to room.. I wanted to leave 5 stars... But couldn't I want to start by recognizing the phenomenal staff members who made a positive impact. Brendan at the front desk provided a wonderful check-in experience. Randy in the Mainstays Tavern took VIP-like care of us every time we visited, as did Lexi during our dinner. Jordan out folding all the pool towels. David maybe giving rides via golf cart to beach - very nice and appreciated. I also want to thank staff for the thoughtful birthday note and the "sun and fun" package waiting in our room. Additionally, Debra was incredibly kind when we stopped in for breakfast!! However, I found the digital portal communication to be less than desirable. I had to report a smoking violation at least four times. I also reported guests using the hot tub after hours due to the noise while I was trying to get my family to bed. While I did speak with the front desk night manager, who was apologetic regarding these repeated nuisances, I left feeling that my value as a loyal guest was not fully recognized. I appreciate the high level of service provided by your hospitality team and hope this feedback helps improve the response consistency for future stays. Respectfully, Bryan Smith Platinum Bonvoy Member

Each time, Marriott Bonvoy either deliberately or not delayed its responses, only to later claim that the 48-hour deadline had been exceeded. Responses were often sent late at night (between 9:38 p.m. and 11:30 p.m.), following my messages sent early the same day (around 6:00 a.m.), which makes any follow-up within the allowed timeframe almost impossible — and clearly gives the impression that this deadline is being used as a strategy to deny price adjustment requests. I was also denied a price comparison on the grounds that the third-party site supposedly does not transmit reservations to the hotel, which is completely false. I booked through that site and then confirmed directly with the hotel, which did indeed have my reservation on file. Result: I saved approximately $1,000 by booking through a comparison site, even after accounting for the so-called 25% discount offered by Marriott — a discount applied only to their own selected rates and never to the rates I personally provided. To put things into perspective: Marriott direct price initially: approximately $5,900 USD for 10 nights Third-party site price: approximately $4,400 CAD (≈ $2,900 USD) for the same 10 nights 😳 A difference of approximately $3,000 USD for the exact same reservation!!!!!!! This is simply unjustifiable. Comparison websites clearly offer far better prices, and this experience confirms that shopping around is absolutely worth it — despite Marriott Bonvoy’s promises of offering the best rates. Important to note: The hotel itself is excellent. The location is beautiful, the on-site staff is professional, and the amenities and restaurants are very enjoyable. I have stayed there before and have always liked the property. My 0% rating applies only to: the interactions with Marriott Bonvoy the handling of price match requests the lack of transparency and the clear impression that loopholes are being sought to avoid applying their own policy An extremely frustrating and disappointing experience for a program that claims to reward loyalty and offer the best prices.

a relaxing oceanfront getaway. Unfortunately, we ended up leaving by 1:00 a.m. The guests in the connecting room next to us were extremely loud and disruptive well past 11:00 p.m. — shouting, cutting up, and making it impossible to rest. We called the front desk twice and contacted security, but there was no meaningful resolution. While the staff was polite, the issue was never effectively addressed. The hotel’s solution was to downgrade us to a two-bed queen room with no ocean view. That was a significant downgrade from the premium king oceanfront balcony room we had reserved and paid for, and it did not feel like an appropriate remedy. Additionally, the recently remodeled rooms feel sterile and lack the warmth and comfort one would expect from a high-end oceanfront property. No refund or partial accommodation was offered, so we ultimately lost the entire $1,200+ for a stay we could not complete. If you are seeking a peaceful, romantic, or relaxing stay — especially at premium pricing — I would strongly recommend caution. Based on our experience, management did not provide an adequate solution when faced with disruptive guests.