Experience Re-Imagined as Style & Sophistication
Sheraton Valley Forge
CATERING SALES TEAM
Typically responds within 24h
AWARD WINNER (1X)
Thanks to recommendations from couples on The Knot
Sheraton Valley Forge is a wedding venue situated in King of Prussia, PA. The hotel is conveniently located just 17 miles from Philadelphia International Airport, and close to the Liberty Bell Center and Valley Forge National Park. Out-of-town guests will appreciate this proximity to Philadelphia’s historic sites, while you and your partner will enjoy the venue’s luxurious amenities and all-inclusive services.
Sheraton Valley Forge boasts more than 25,000 square feet of event space which can accommodate as many as 800 guests. The hotel has indoor and outdoor ceremony sites where you can tie the knot, including a courtyard with a covered pool and fire pit. The Grand Ballroom features 25-foot-high ceilings, a large white dance floor, and uplighting in a variety of colors. Blackout capabilities are also available in this spacious and sophisticated banquet hall. A pre-function foyer can be arranged to suit your cocktail hour, while we also offer rehearsal dinner add-on options.
Sheraton Valley Forge offers comprehensive packages that come with tables, chairs, dishware, flatware, and help with setup and cleanup. Catering is included on-site and will be customized to your tastes and budget. In addition, the venue’s planning team will work closely with you to design the wedding of your wildest dreams. On the big day, they will be by your side to ensure that everything runs seamlessly. Newly renovated accommodations are plentiful, and your guests can book rooms in blocks in order to receive a special group rate. This allows you and your loved ones to stay near one another and get ready together before the momentous occasion.
We look forward to helping you plan your dream wedding at the Sheraton Valley Forge!
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Pricing details
Starting prices
Reception
Contact for price
Reception
Contact for price
Ceremony
$1,000
Bar services
Contact for price
Catering
Contact for price
- Couples usually spend $15,350
- Starting prices don't include service fees, taxes, gratuity, and rental fees.
- Guest count and seasonality may also affect prices. Peak season for this venue is Mar-Dec.
Are you interested?
Reach out and share your wedding details.
Amenities + details
Amenities
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Outdoor Event Space
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Guest Capacity
300+
Settings
Ballroom
Garden
Hotel
Restaurant
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Food & Catering
Planning
Service Staff
Awards and Affiliations
Any questions?
Meet the team
Sheraton Valley Forge
Catering Sales Team
The Sheraton Valley Forge Hotel is located on Gulph Road in King of Prussia, and our property hosts a variety of customizable options to make your special day a truly unforgettable event! Our spaces can host events up to 800 guests, so whether you’re dreaming of a lavish event in our Grand Ballroom or a beautiful ceremony in our outdoor courtyard, we are happy to assist in the creation of your dream event. We look forward to working with you!
Availability
Reviews
4.8
out of 5.055 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
The Sheraton Valley Forge is highly praised by wedding guests for its exceptional staff and service. Elizabeth, the catering sales manager, is particularly appreciated for her prompt and helpful communication. Guests rave about the delicious food and the attentiveness of the staff throughout the event. The venue's ballroom is also highly acclaimed for its grand atmosphere. Overall, the Sheraton Valley Forge is described as a gem in the Montgomery County wedding market and offers great value for the price.- Top reviews
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Victoria U
5.0
7/21/2022
We held our wedding at the Sheraton Valley Forge just over a month ago in June and it was an incredible day! From beginning to end the staff was amazing to work with and truly made our day one to remember. From planning to execution, Elizabeth, the catering sales manager, was amazing. She was incredibly prompt with returning any calls and answering any questions I had the whole way through. It truly felt like I was working with a friend and for that I am grateful because she greatly eased my stress. We are still receiving rave reviews from our guests about the food and the attentiveness of the staff throughout the night. Special shout out to Michael, one of the long-time Bellmen, who went out of his way to help us with anything we needed our entire stay. This is truly a gem in the Montgomery County wedding market. I think the value for what we paid is extremely competitive and worth every penny that we spent. Thank you for making our special day so unforgettable!
Liz A
5.0
4/14/2022
We cannot thank Elizabeth and everyone at the Sheraton Valley Forge for making our wedding perfect! We received rave reviews about the food, the kindness/attentiveness of the staff, and how smoothly everything went. The ballroom is a tier above anything we saw when we were looking at venues. From a planning end, Elizabeth was a dream to work with. She not only answered all of our questions promptly but also offered her insight and perspective, which helped make the planning process so easy. The day of the event, she made sure everything ran smoothly, so we could focus on celebrating!
Any questions?
Jaclyn O
5.0
1/20/2022
After pushing my wedding back a full year, my husband and I finally got married at the Sheraton on 12/31/2021. After having multiple wedding coordinators through the Sheraton, we finally ended with Elizabeth. She was amazing! She was not with the Sheraton long before she took on our wedding but let me tell you she made our special day amazing! She listened to ever detail we wanted and even gave us advice on what to do. She was so helpful and did not stress me out at all after taking on our wedding just a couple months out before our big day. The hotel in all was just amazing. Every single person was just so helpful and nice. Our chef and wait staff did such a fantastic job. They would serve drinks to our guest so they did not have to wait in line at the bar. Just literally went above and beyond! The food was absolutely amazing!!! I still have guest reaching out to me raving about the food. I seriously wish I could relive my wedding day/night. One of my best days ever and all thanks to the Sheraton Hotel in Valley Forge!!
Casey C
5.0
12/07/2021
This venue was so amazing, but the staff was what impressed us the most!!!! Elizabeth Lotz was so kind, helpful, and attentive to every detail for us. She made planning so easy!!!! Everyone there was so kind and helpful and friendly. Definitely made our wedding day special and stress-free!
Megan E
5.0
10/31/2021
Can’t say enough great things about the Sheraton Valley Forge — the staff is super friendly and helpful, and during our stay they went above and beyond to make sure we had everything we needed! The rooms are newly renovated and beautiful, which all of our guests appreciated. And the brunch the day after our wedding was also amazing! Highly recommend this hotel.
Richard S
5.0
10/26/2021
Excellent service. Very professional and accommodating. Aimed to please. Kept in contact and covered "all the bases." Responded to questions and concerns quickly.
Kimberly D
5.0
10/06/2021
We loved the atmosphere of the grand ballroom at the Sheraton which sold us on this venue! With Covid, there were a few changes to who I had been working with throughout the process. When I had my final sit down, I met with Elizabeth Lotz, who was just starting with the Sheraton but I would have never known that! She was so knowledgeable, professional and went through every detail with me. She was so accommodating to any questions I had and extremely responsive over the next few short weeks. She offered suggestions on how to use make the most of our budget and understood every detail! She really brought my vision to life. She also made the night extremely less stressful for me as we have an 18 month old daughter and Elizabeth made sure she was fed on time and helped make the transition to our nanny as smooth as possible. The entire staff at the Sheraton was very professional and made us feel so welcome the entire weekend, especially the bell man, Michael! The food at cocktail hour was so delicious, as were the entrees. Everything about the wedding was exactly as I had hoped and I owe it to the Sheraton staff! Thank you!
response 10/15/2021
Hi Kim, thank you so much for your kind review! It was so wonderful to work with you and ...
your family, and see your vision for the ballroom come together! Your centerpieces were amazing! I wish you the best of luck with everything, and hopefully our paths will cross in the future! Thank you again!
-Elizabeth Lotz
Melissa P
5.0
4/05/2020
I could not have imagined our wedding day anywhere else but at the Sheraton Valley Forge! My husband Matt and I had our wedding reception at the Sheraton VF on 9/14/19, and we could not have asked for a more perfect day. As soon as we met Kim Lissner, we knew she was going to make sure every detail of our day was perfect. She was so easy to communicate with and was so supportive throughout the entire planning process. She gave excellent vendor recommendations and made an overwhelming process seem easy! She took the time to really get to know us as a couple and put personal touches on our day. The whole Sheraton staff was incredible to work with. We received so many compliments from our guests on the food, drinks, and hotel rooms. Since there is only one wedding going on at the hotel per day, everyone in the hotel really took the time to make us feel special. I would highly recommend this venue, but not just for its beautiful decor, modern hotel rooms, delicious food and drinks, but mostly for the amazing staff - especially Kim!
Melanie Z
5.0
1/07/2020
We got married at the Sheraton on New Year’s Eve and it was the best day of our lives. When we first went to view the venue we never thought we could afford a place like that and also wanted something a little less traditional, and man were we wrong! Kim truly worked with us to make sure our wedding was everything we ever dreamed of and how to make it our own. The reason our wedding was so amazing was because of Kim and the amazing staff (how common is it to be hugging your head waitress in the middle of the dance floor at the end of the night because you thought she did such an amazing job?!) We knew the most important thing to us was the food and it was a hit! Kim connected us with amazing vendors, she was always in constant contact with us, answered my 900 emails (never making me feel dumb for my questions) and that night everything turned out perfect. I wish I could do it all over again and not change one thing about that day! I wish I could give it more than 5 stars because it was so much more!
Veronica B
5.0
12/10/2019
Johnfrank and I (Veronica)had a 375 people wedding at the Sheraton Valley Forge Hotel in King of Prussia, PA on Saturday, Novemeber 30th, 2019. We had the pleasure of working with Kim Lissner, the sales coordinator throughout the entire process. WOW! Although we didnt hire a wedding planner for our huge party she pretty much became ours by default and did a wonderful job with every detail and coordinating vendors with our busy full time jobs. The Sheraton Valley Forge Hotel in KOP is very lucky to have her on their team. I never met the people who made the food but guest are still raving about the mahi mahi and cocunut shrimp and doughnut desserts. MIKE the bellman is amazing and friendly as well as Christain and everyone else present that entire weekend. There were a few others I met but can not remember their names however they should be recognized for their outstanding service! We had rehearsal dinner at the hotel on Friday night and were taken care of by a wonderful crew, Jason DiDomenico helped us organize a wonderful and personal menu and all guest enjoyed their customer service and the food was like a 5 star steak house. Thank you to the really nice bartenders Carol and the other really nice gentlemen who bartended our guest on saturday night when the wedding ended. It was a magical evening. Whoever worked between friday November 29 2019 to December 1, 2020 was by far the friendliest team and treated all of my family and friends like their own. I have been to alot of weddings at hotels and stayed at many hotels and I can not emphasize the customer service this team has provided and that they feel like my own family. Thank you to all of you and we will be back at our 1 year anniversary for some wine and steak dinner !!!!!! Veronica and JF Stubits
response 12/12/2019
Dear Veronica and John-Frank,
WOW, what an honor it was to be a part of your day! We love...
d seeing all your family and friends come together to celebrate you! Thank you so much for writing your kind words, our team was thrilled to receive your feedback. Everyone seemed so excited with your dessert & S'mores station! We hope everyone had fun and your time here will be a memory cherished forever. Wishing you all the best and hoping you will visit us again. Happy Holidays & Warm Wishes - The Sheraton Valley Forge Team
Jessica W
5.0
11/20/2019
We am so happy that we decided to go with the Sheraton Valley Forge Hotel! Kim Lissner was absolutely amazing and helped us out so much with planning the wedding we always dreamed of! From meeting with her to decide if this venue was for us, to signing the contract, to planning the wedding, to the day of the wedding, and the day after the wedding, Kim was everything and more than we could have asked for! She always responded to our questions quickly and was so friendly and happy to make sure that our day went exactly the way we wanted. The day of the wedding was so smooth there was nothing for us to worry about as we knew that Kim was there for us! We received so many comments from our guests regarding how this venue was beautiful and how it was so nice that everything was all in one place! I highly recommend this venue due to the venue itself and all of the staff, being so friendly and helpful, especially Kim!
response 12/12/2019
Dear Jess & Tom,
We can't thank you enough for taking the time to write a review and shar...
e your experience! A Happy Bride is exactly why we love to do what we do! It was such a pleasure working with you both and seeing your elegant Fall Wedding all come together! We can't wait to see your pictures!
Warmest Wishes - The Sheraton Valley Forge Team
Andrea R
5.0
9/26/2019
Kim and her team were fantastic! They knew exactly how to run a large wedding and manage a large number of guests. The Sheraton staff were always friendly and receptive.
response 12/12/2019
Dear Christian, Thank you for taking the time to share your experience with our Venue! You...
r Wedding was absolutely beautiful and we were were thrilled to celebrate with you! We wish you both the absolute best!
Sincerely, The Sheraton Valley Forge Team.
Cherian V
5.0
7/04/2019
Really helpful and professional staff all the way from planning to the wedding day and after. Highly recommend!
response 07/11/2019
Dear Cherian,
Thank you so much for your wonderful review! Our Team is so excited to hear ...
everyone enjoyed themselves. It was a pleasure to work with Andrea and Christian, as well as meet their family and friends! Thank you for staying in touch and best wishes to you! - The Sheraton Valley Forge Team
Ali C
5.0
6/28/2019
If I could rate the Sheraton Valley Forge with more than 5 stars I would! Kim & the entire Sheraton team made our wedding day a DREAM! Kim was one of the best coordinators to work with during my wedding planning process. She took time to meet with us and understand exactly what our vision was for our day! I have never met a venue who assembled table cards & center pieces without any hesitation. The Sheraton team truly made this such a smooth, stress - free process and the day could not have been more beautiful & perfect.
Thank you for all your team has done for us. It is truly appreciated!
Love,
Ali & Matt
response 07/11/2019
Dear Ali & Matt,
Your Wedding was a Magical day we will never forget! Working with you tw...
o was the best! We loved seeing all of the details come together from the greenery centerpieces, to the flip-flops, bongos, and of course the blue lights and long islands. It was a perfect mix of you both! We can't wait to see the pictures and wish you both a lifetime of happiness! Sincerely, The Sheraton Valley Forge Team.
Wayne E
5.0
6/15/2019
We held our daughter's wedding, both the ceremony and reception at the Sheraton Valley Forge and they exceeded all of our expectations!
From the date we booked it, over a year in advance, they worked with us every step of the way. Kim Lissner was outstanding in all of the planning and especially the logistics/choreography the day of. Everything happened perfectly.
Our guests raved about the food! Each course was delicious - it wasn't like being at a banquet, it was a five star restaurant. The entree's were terrific!
The vendors recommended by Kim were professional and did an outstanding job. We have to give a special accolade to the florist Carl Allen. The flowers were sensational.
We can't say enough about the staff , they were so attentive to our every need. Our guest even commented that they looked lost for a fraction of a second and someone was there to direct them. So many of the team were instrumental and we know we are leaving names off, however, Michael and Ryan were on top of helping us move stuff in and logistics, Tasha (Maitre D’) at the reception was like part of the family and we can't forget the bartenders Kelly and Dave who so many of our guest got to know quite well!
We can't say enough about how this turned out to be a perfect day and a perfect choice!
response 07/03/2019
Dear Wayne, we were ecstatic to read your review and experience with the Sheraton Valley F...
orge! Your kind words are truly appreciated by our entire staff! It was an honor to work with you, Lauren & Amish as well as meeting your Family and Friends! The Sun was shining for Lauren & Amish on their Special Day and the Outdoor Ceremony was Beautiful! We were lucky enough to see the fabulous pictures from that day. We hope they enjoyed every moment and all of you will visit soon! Warmest Wishes, The Sheraton Valley Forge Team
Carolann R
5.0
3/23/2019
We cannot say how grateful we are to have had our wedding at the Sheraton VF. From the first prospective tour with Jeff, we felt heard. Jeff and Kim took time to listen to our vision for our special day and bring it to life. The facility is versatile and beautiful. We had a large guest list (285) and it was super important to us that no one felt crowded. Kim made sure there was adequate space in our room and on our dance floor! My parents are foodies and wanted to make sure the meals were delicious. Kim communicated ALL of our requests to the chef and our guests raved about the food. My dad wanted guests to easily access a bar and Jeff made sure to make careful note of this in our contract. We had four bars! It was awesome. The room blocking was so well-organized, our families and friends were easily accommodated and enjoyed their stay. Cocktail hour was a blast. And I cannot get over how much fun we had with our maitre d, Tasha. The Sheraton made our wedding planning stress-free and fun. I could not imagine a better experience anywhere else. My cousin and his fiancee booked the same reception hall for their upcoming wedding. And my friend told her newly engaged sister about how accommodating the Sheraton was for our large group, and she also booked it! If this doesn't say 5 stars, I don't know what else does! Thank you Kim and Jeff and all that helped!
response 06/15/2019
Dear Carolann & Joel, we can't thank you enough for taking the time to share your experie...
nce! We remember all of the magical details of your Wedding including your Dad's beautiful Toast! We are so excited that you chose to Celebrate with us at the Sheraton Valley Forge and it was wonderful to see you on your 1 Year Anniversary at Ralph's!
We can't wait to see you both and your Family again for your Cousin's Wedding!
All our best, The Sheraton Team
Brittany C
5.0
1/20/2019
Kim Lissner, Catering Sales Manager at the Sheraton Valley Forge, made all of our dreams come through! When we first signed with the Sheraton Valley Forge we were working with someone else, but thankfully our wedding was handed off to Kim. Kim was extremely attentive, accommodating, quick to respond to all of our requests and beyond helpful. Of all of the small things that could have went wrong, Kim stepped in and single-handedly solved every one of them.
Kim was generally invested in and took an interest in turning our vision in to the most important day of our lives. I cannot say enough wonderful things about Kim and her team at the Sheraton Valley Forge.
The only thing that was a bit frustrating was the process of my guests making a hotel reservation under our wedding room block. Right before we planned our wedding, the Sheraton and Mariott Hotels merged. Due to the merger, all hotel reservations were sent to the central Mariott call center. This caused problems when my guests tried to secure a room because the Mariott employees were not familiar with my wedding block and unknowingly and unintentionally relayed inaccurate information to my guests stating that there were no more rooms available and/or they were unable to receive the room block discounted cost. I am confident that this was an unfortunate circumstance because the merger was new and do not think the problem will persist. Since we were getting married on New Years Eve, it was important to me that all of my guests were able to book a room within the block because I wanted to ensure that everyone was safe.
Kim was the reason that our wedding was the most perfect night of our lives.. Thank you Kim!!!
response 01/23/2019
Dear Brittany & Bill,
I can't thank you enough for sharing your experience with our venue...
! Bringing in the New Year with you, your family, and friends made the night even more magical! We loved your end of night Slider and Donut Station and it was so much fun to work with you on all of the details that made the day come together! We are so sorry you did not experience a smoother transition for your room block. We hope once your guests were here, everyone enjoyed their stay! Hope to hear from you again! - The Sheraton Team
Andi C
5.0
11/06/2018
I cannot express enough how happy we are that we chose Sheraton Valley Forge. Kim Lissner is the absolute BEST point person I have ever dealt with. She was so on top of everything and absolutely made our wedding come together so smoothly and beautifully. The food was incredible, the bartenders and staff were top notch, and the hotel block was SO simple. I cannot recommend this venue enough to engaged couples. It was an incredible value for the level of service, professionalism, and top caliber food we received. Thank you for everything!!!!!!
response 11/11/2018
Dear Andi and Greg,
Wow! Thank you so much for this amazing 5-star review. We r...
eally appreciate your feedback and are thrilled that you enjoyed your time with us! We do our best to make sure your Wedding is a day you will cherish forever! The blue, gray and ivory colors looked so Elegant ! Don't forget to send some pictures!
Wishing you both a lifetime of love and happiness - The Sheraton Team
Tricia T
5.0
10/28/2018
Working with Kim was a DREAM! Everyone at the Sheraton was awesome to work with. Any little question I had, it was answered quickly and always made me feel reassured that what the vision in my head was, would turn out exactly as I had imagined.
The Food was amazing (as was the tasting and hospitality). The drinks were plenty and flowing, and Tasha, our maitre d, was phenomenal. Without hesitation, we always had food and a fresh drink in our hands.
The hotel and block were very accommodating, and the rooms are fantastic. It is also a good note to say the beds- SO comfortable!
We have been told by all of our guests that our wedding was one of, if not the best, weddings they have been too. I would have to say the Sheraton and Kim played a huge role in that. I will forever be grateful for them helping our magical day come alive and be perfect.
If I could give them 10 stars, I would!!
response 11/10/2018
Dear Tricia & Anthony,
Thank you so much for your kind words and sharing your experie...
nce! We are so happy to hear your room was comfortable after a night of dancing! We had a blast seeing everyone enjoy the food, drinks, and wonderful Band! Your happiness is exactly what makes us love what we do and we hope you will visit! - Sincerely, The Sheraton Team
Dee B
5.0
10/28/2018
The team is amazing. We worked with Kim who is the sweetest, most patient and genuinely nice person. From initial meeting to the big day and follow up afterward they were first class. The staff was willing to help in any way they could; venue is beautiful; food was delicious & the location is very convenient. If I could do it all over again, I would choose this venue without hesitation! Book with SVF, You won’t be disappointed!
response 11/08/2018
Dear Dee and Addi, we can't thank you enough for taking the time to write this review! We ...
wish we could do it with you all over again too! We loved your Around the World theme and enjoyed making a special Entree for your guests! Our Staff Wishes you both the absolute best! - The Sheraton Team
Nina G
5.0
10/26/2018
Where to even being except by saying that you!
Jeff you and your staff helped pull off the wedding of our dreams, even almost a year later people are saying how great it was.
I was one of the brides who signed with Raquel, we loved her she was on the same page with all of our ideas, she saw our vision for our New Years eve wedding. We love and still love the space and the layout of the ballroom. So when i did not hear back i instantly, like any bride would went into panic mode. But thankfully i received a call from Jeff who assured me everything would be ok and to come in and meet with him face to face to figured everything out.
And yes he did, over the next year an a half Jeff went above and beyond for us, met with us whenever we needed to, let our vendors come to see the space, answered everyone of my questions, and did everything he could to keep the vision we originally discussed with Raquel come to life.
Our pictures are phenomenal with the background of the space in them. Originally we were looking around 300 guests (ended with 250) and we never once were worried about anyone feeling crammed, the room is large but still at the same time wasn't too large where you lost some of the romantic feeling we wanted for our night.
With us getting married on a Sunday we had our rehearsal dinner at Raplh's on Saturday. Our guest stayed all weekend and everyone they came in contact with were super helpful and nice. The front desk made check in a breeze and even handed out welcome bags we made to everyone staying.
From one happy bride to future brides, if you are thinking about having your wedding here i promise they will do everything to make sure your day is perfect!
response 11/06/2018
Dear Nina,
It was a pleasure to work with you for your unforgettable Wedding! New Year's E...
ve is a beautiful day to Celebrate! We wanted to make sure your details and vision were perfect and came together just how you imagined. Thank you for taking the time to share your experience. Please email us any pictures you would like to share! We love seeing everyone's smiling faces! - Best of Luck to you, The Sheraton Team
Kaye P
5.0
10/23/2018
Where to even begin!! This place is beyond fantastic! From the food to the flow of the night everything was beyond our wildest expectations. Kim is amazing and was so helpful through our entire process, when we first booked we had a different contact person but Kim picked everything up and hit the ground running. She made every detail come alive and the whole entire night reflected our relationship and the fun we love to have. She answered every question on matter how big or small!! The hit of the night was the s'more station, people could not get over all of the chocolate options.
Thank you for making our wedding day the best day ever!!!
response 10/25/2018
Kaye & David, we were absolutely thrilled to be a part of your special day! Thank you so m...
uch for this wonderful review and we can't thank you enough for choosing the Sheraton Valley Forge. Your Wedding was so much fun with all of the stations! We are so happy everyone enjoyed the S'mores and hope you will visit us again in the near future! Warmest Regards, The Sheraton Team
Abraham V
4.0
8/13/2018
Very good experience, the Catering Sales manager Kim Lissner walked us through the process and the event was a real success. The waiting staff were very courteous and helpful. The carving station provided by the hotel were very good. wish we got some to take home:)
response 09/24/2018
Thank you so much for taking the time to write a review. It was our pleasure to work with ...
you and your family through their Wedding experience! We are so delighted to hear everyone enjoyed their time with us and of course our Carving Station! Warmest Regards, The Sheraton Team
Rishi S
1.0
1/23/2018
I recently got married there September 3, 2017.When I had initially visited the venue, I had met with their sales and catering manager Raquel Sanchez.She was pleasant and gave us the assurance that booking the Sheraton for our wedding would be the best decision we would make.After we had signed the contract, Raquel said she was our point person.My wife and I called Raquel several times because we wanted to go ahead and start planning our wedding.We never heard from Raquel to this day, we left her several messages and emails and finally, after weeks, we were put in touch with Jeff Sands.We had then learned that Raquel was no longer employed at Sheraton.Jeff Sands was the Director of catering, he was also pleasant and assured us that our wedding would go smoothly.Unfortunately, nothing went smoothly and in fact my wedding day was nothing short of a chaotic nightmare.The contract we signed gave us a maître d, captain and white glove service, we did not receive a captain, or a single server that had any serving, hosting, and bartending experience. During our reception, we were only given 4 bartenders, the contract stated we would get 1 bartender per 75 guests, my wedding reception had 650 guests. The bars were understocked with bar tools, glassware, liquor and staff. I had to wait myself being the groom for a drink, because the bartender said she didn’t have a shaker.The contract had also stated the venue would provide 2 servers per 3 tables, which was the biggest lie of all because no one was there to refill waters during the dinner nor was there anyone to pick up plates or refold dinner napkins.My guests had to get up and get water themselves.The hotel was so incredibly under staffed, that my family had to help clean up the rooms for breakfast the next morning.To ensure our guests have a nice breakfast the morning after our wedding we had paid extra to have breakfast in the last section of the ballroom.The staff never cleaned the space, so we had to split our guests up in 2 different break rooms which was confusing for all our guests and the caterers because they had instructions beforehand of where and how to set up breakfast.To make matters worse, we also had problems with our hotel rooms, check in process.On Friday, September 1, 2017 our guests started arriving to the hotel, they had issues checking in.The front desk could not find their names and could not see how many rooms each guest had.We kept receiving calls from both sides of our family seeing if they were at the correct Sheraton.Saturday night, my wife and her family was checking in, they had an unpleasant checking in process.They said they had no room listed under my wife's name, she gave my name, they still could not find it.After that the front desk agent got so flustered she asked my wife to come behind the desk and check herself to see if she would be able to find it.My wife found her room and checked herself in, she only knew how to do this because both of our families own and operate hotels.After my wife had checked herself in, she and my father in law had to stand next to the front desk agent and help her check in all the guests.They had put people in so many different types of rooms than we had booked.It was a living nightmare.The hotel rooming list was given to Jeannine Bates days in advance, so she can input all the reservations, she did not convey the list to the front desk because they had n0 instructions on what to do and no clue on how to fix any of the issues.
response 01/24/2018
Thank you for taking the time to share this review. As we have previously discussed, we d...
o not agree with how the events unfolded as you have described, however we do appreciate you taking the time to share your concerns. We value your opinion and strive to ensure our guests have the most memorable day of their lives. As supported by the numerous outstanding reviews of our prior events, we have a staff that is committed to ensuring this takes place. We wish you and your bride much happiness and success in the future. - Sheraton Valley Forge Management Team
5.0
12/27/2017
David and I recently had our wedding ceremony and reception at the Valley Forge Sheraton. Everything was PERFECT! Jeff and his staff were exceptional from beginning to end. Everyone was flexible, professional, and courteous. The food was better than most restaurants in the area. We had out-of-town guests that stayed there at the hotel, and they were very satisfied as well. I would absolutely recommend having any event at this venue!
Christina C
5.0
9/24/2017
We were so pleased with the costumer service provided here especially since we panicked when our original coordinator left. Jeff became our new coordinator and everything flowed perfectly! He was extremely accommodating and made the transition seamless. The food was delicious, our servers were top-notch, and the room was beautiful! We were so happy with everything and would highly, highly recommend this as a venue and hotel-block!
Christine H
5.0
8/10/2017
We can't thank everyone at the Sheraton enough for everything they did for our wedding, especially Jeff. We initially signed on with Raquel (the wedding coordinator at the time) a year prior to our event. However, like what many wedding venues experience, she ended up leaving as we really started to communicate with the Sheraton regarding our wedding day details. Of course, as most brides would, I started to freak out after hearing our wedding coordinator was no longer there. However, I was quickly relaxed when I started working with Jeff. Jeff was always so quick to respond to my questions, was ready for them, and was always two steps ahead. He was also very accommodating and flexible with our requests and was always excited to talk to us about our event, even though he does weddings and other events all the time at the Sheraton. He wanted to make sure our day was perfect and how we wanted it, which was nice to see and experience. Our wedding day was everything we wanted and EVERYONE helping with our event was so AMAZING and so nice. They made sure we were well taken care of, as well as our parents, and made sure our guests had everything they needed throughout the night. We couldn't have asked for better service. The food was amazing and just how we experienced it when we had our tasting, which was also a great experience and fun. The presentation of the food and the food itself was well liked by our guests and no one had any complaints. We had both our ceremony (inside) and our reception at the Sheraton. Everything was set up how we wanted. Some of our guests stayed the night, and they all had positive things to say about the rooms. The only issue with the front desk and check in was that they forgot to give out some of the welcome bags to our guests who checked in on Friday, which was a little upsetting. However, it is only a minor detail in the overall experience at the Sheraton and was also separate from everyone who was helping with our actual ceremony and reception. So definitely not a deal breaker if you are looking at the Sheraton as a venue. My husband and I are so happy we chose the Sheraton as our venue and hope to be back there very soon at another event as guests.
Erin G
5.0
6/02/2017
We had our daughter's wedding on April 22nd. I expected a nice event, but I have to say I was wowed. And my guests were raving fans. Many were extremely complimentary about everything--- the room, the food, the staff. I even received a thank you from a guest from the groom's side that used many superlatives to describe the event.
.
It is one thing if people in the wedding party are taken care of, but my
guests had very good things to say about the wait staff and the quality of
the food.
Some extras that we had that enhanced the event were the martini bar, the small plates station and the dessert bar Between the ice sculpture and the various stations where you could make your own sundae, have made to order bananas foster or international coffees, my guests said they had never been to a wedding like this before.
I want to personally thank Jeff, Andy Justin and others whose names I do not know that were very attentive to my guests. I saw some of the same faces the next morning at the brunch we had for about 30, and they were all bright and cheery. Hamid at the front desk even went out of his way to help my niece with her dress that had a security device still attached to it.
Speaking of the brunch, I was worried that the buffet would be the typical cold, not very good, fare. That was definitely not the case. The food was hot and tasty.
Oh, and it was really convenient to have the guests stay in the rooms right at the hotel. We did not worry about transportation or anyone driving home after the reception.
I expected good things for the reception, but the Sheraton Valley Forge far exceeded my expectations!
becky f
2.0
1/12/2017
If you want your wedding to be coordinated by a used car salesman who will try and oversell you and under deliver than you are in the right place. I originally signed the contract with Raquel who everyone on The Knot raved about. She was fine although I could tell that she was less than impressed by my 120 person wedding. She then did not respond to my emails for 7 months. When I emailed her 1 month before the wedding I found out she was no longer there and Jeff Sands was my new coordinator. Okay, Fine. I already signed a contract paid a ton of money and was 1 month out it's not like I could change anything. Jeff is a used car sales man. First of all, he did not even apologize for the horrible customer service I had already experienced for 7 months. Here's a tip Jeff, take ownership! I don't care who didn't respond to my emails I just want someone to take ownership, acknowledge that it was bad, and apologize. He did not do that. 1 month before the wedding my husband and I had to start from scratch. Jeff made it seem like he was going out of his way to accommodate us (I asked about drapery I saw online in another wedding same location) he made it seem like a big deal I was getting something I had seen that was done. The actual wedding was lovely, the food was delicious and our other vendors were incredible but Jeff Sands LEFT THE RECEPTION without even telling us he left! So when we had a problem with the AC, Lights and Cake Cutting, no one was there to help us! If you want to have a wedding with poor customer service but good food here's your place. But if I had to do it again customer service out weighs everything and I want to feel like a bride not like someone being swindled over by a fast talking used car salesman.
response 01/14/2017
Thank you for taking the time to share your feedback with us. Our goal is to exceed expec...
tations by providing exceptional service levels, and I would like to take this opportunity to apologize for the challenges you experienced on your Wedding night. Nothing is more important to us than the service we provide, and in turn our reputation as one of the very best locations to celebrate life's most special and memorable occasions. Thank you again for your time and feedback, we truly hope to have the opportunity to welcome you back to the Sheraton Family very soon.
stephanie z
5.0
10/23/2016
My husband and I hosted our daughter Alexis and Kraig's wedding on September 24, 2016. Raquel Sanchez was professional, amicable and prompt to respond to our needs. Any requests made by Alexis and Kraig were met. All our family and guests continue to rave about the delicious food and wonderful service. The cocktail hour fresh seafood and brochette stations were outstanding. Not to mention the Philly cheese steak station served at 10PM! My husband states the Filet Mignon served as a dinner choice was of the finest quality served at perfect temperature. Well done chef! Thanks also to Jeannine Bates for handling the accommodations for our block of rooms for the wedding. The rooms were lovely and staff was very pleasant and attentive to our needs.
5.0
10/19/2016
Could not have asked for a more perfect day! The venue was beautiful and the food outstanding! Everyone was so friendly and attentive to all of our needs. Would have all my kids weddings here!!
Ashley M
5.0
10/17/2016
I have nothing but great things to say about the Sheraton and the entire staff! Raquel, Andy, and Darryl were all amazing and so attentive the night of our wedding. The entire staff was so friendly throughout the entire process! Raquel made sure everything we wanted happened and made our reception dream come true! Besides the staff, the food is also amazing! I would highly recommend this venue to anyone currently planning their wedding!
Raquel S
5.0
10/16/2016
Perfection! Everything about the process - from initially booking the Sheraton Valley Forge to planning, to celebrating at the reception - was seamless. Our wedding coordinator, Raquel Sanchez, was the absolutely the reason we booked the venue. From the beginning she made me feel at ease and not stressed. I trusted she would be able to see my vision for the wedding and make it a reality. She made sure the day went off without a hitch! The hotel is beautiful, charming and just has a really cool, vibe. The food was amazing - and the wedding package is very generous. Tons of food options, open bar, cake included, and more. (Side note: I don't particularly like cake... but this one was delicious!) They were also able to easily accommodate anyone with special diets - vegetarian or gluten-free. Super cool bar in the lobby area that was fun to The staff treated all of my guests like it was their own wedding, vip treatment for everyone. Andy the maitre de made my husband and I feel like royalty. My wedding was almost a month ago now
everyone is still talking about it! A++
Laura J
5.0
10/04/2016
The Sheraton Valley Forge was the perfect place for our wedding! From the first time we met with Raquel, we knew it was the right choice. Raquel made everything easier for us which was amazing because wedding planning can get stressful. She was always available anytime we had a question or needed something. The other staff was also very helpful throughout the whole process. Our wedding day was above our expectations! It was amazing to see everything come together and look spectacular. We are so grateful for it all and for everyone at the Sheraton Valley Forge.
Ashley M
5.0
9/20/2016
Do not question anything - book your wedding here, you will not be disappointed! The Sheraton Valley Forge is surely a hidden gem. Not only does it offer a modern and clean feel, but the food and service exceeded all expectations. The overall venue and accommodations make for a fantastic wedding experience. A bonus is that Raquel is exceptional to work with. She was there throughout the process and resolved any question or concern in a timely and flawless manner. In addition, the day of Sheraton team (Sara, Andy, etc.) also did a phenomenal job and helped make this the most memorable day of our lives. My husband and I could not have been more pleased with our experience.
Pramiti S
5.0
9/15/2016
While searching for wedding venues, I had some big ideas and had no idea how to pull it off. I wanted family style Indian and American food for our reception to keep a blend of Western and Indian heritage as my fiance is Italian, Irish and German and I am Indian. I also wanted it to feel like people were in an elegant place to dance and enjoy themselves without feeling like it was just any other hotel. The Sheraton Valley Forge had all the qualities I needed and wanted for our big night this past weekend and I can't thank them and especially Raquel enough. Throughout the planning process Raquel was in constant communication even when she was on vacation and getting engaged! She completely understands a bride's fears and knows how to handle every single on of them. She's very real and pulled this amazing event together for us. We can't thank her and the team that made our wedding happen enough. With her constant support, we were able to have family style for 320 people, a homemade photo booth, a night of dancing the night away, and fantastic bartenders. I can't say enough about the team at the Sheraton. Our caterers, Rasoi, did a fantastic job pulling together American style appetizers and dinners as well and they knew exactly what they were doing. I highly recommend going to the Sheraton for a fusion/Indian wedding. They've handled the chaos before and they did not break a sweat even with my insane family. Thank you!!!!!
Neha V
5.0
7/14/2016
The staff at the Sheraton Valley Forge is so incredibly friendly and extremely accommodating to all of your needs throughout your special day! Raquel in particular was amazing - super responsive in terms of getting back to you about any concerns you have throughout the process of planning the event.
Not to mention that the venue itself is absolutely gorgeous and was exactly what we had in mind when we were thinking about where we wanted to get married. We had about 325 guests attend our wedding and the space in the Grand Ballroom along with the attached ballrooms was more than enough space to accommodate everyone.
Raquel and the staff thought of everything when it came to the event - she even designated a particular staff member whose sole responsibility was to take care of the bride and the groom in terms of getting us food or anything else we may have needed throughout the weekend. She was absolutely wonderful!! Everyone was so kind and the service is unparalleled. Overall, having our wedding at the Sheraton Valley Forge Hotel was a dream come true thanks to everyone who was involved and we couldn't imagine starting our lives together with a grander event at a more perfect venue!
Nicole L
5.0
7/08/2016
Everyone was absolutely amazing and the food was delicious!
Jenn N
5.0
6/30/2016
We had our daughter and son in laws wedding reception at the Sheraton of Valley Forge! It was truly spectacular from beginning to end! Everything was amazing and way better than we anticipated! The service was absolutely unbelievable. Raquel Sanchez The wedding Cordinator, was a great help from beginning to end, we were so well taken care of and every detail was perfect. Any questions/request we had her response was immediate. Andy, the head waiter was an absolute blast to work with, he made sure everything we or our guests needed was taken care of immediately! He then turned around in the morning and served us an amazing morning brunch! Tyrone was also truly wonderful, he was everywhere! Anything we needed, he took care of it! All of the wait staff was so accommodating, not only to the bride and groom but to everyone! Loved having a private room for wedding party to freshen up and eat hors d'oeuvres (which were unbelievable). We have received so many compliments on how awesome the wedding was and delicious the food was! We also had the Venetian dessert buffet which was over and above what we had hoped for! It was worth every penny. The Starbucks coffee was such a nice treat! The ice sculpture was beautiful and all of the desserts were so delicious! The lighting in the room is so beautiful and set the mood for a wonderful evening of dancing and fun! We also extended the reception for an extra hour and they danced the whole time! The best part was our ride home was an elevator ride up to our room! The Hotel room was beautiful! The hotel staff was very helpful also. If you are searching for a wedding that you will never forget you found the right spot! My daughter and Son in law said it was the best day of their lives!
Josh B
5.0
6/29/2016
The food and drink were absolutely top tier and the wait staff was active the entire time. Raquel was our coordinator and she did an amazing job of keeping everything organized. We couldn't have been happier with the service provided.
Jessica T
5.0
6/26/2016
Our reception was absolutely everything I dreamed of and more! Raquel and her team are amazing at making sure everything goes as planned and that EVERY guest is happy, not just the bridal party. Everyone told us how beautiful the ballroom is and the food was phenomenal!
Alicia A
5.0
6/13/2016
We had such a fabulous wedding at the Sheraton! Raquel worked closely with us from the beginning and really helped us with creating a day that was perfect for us! There was no point in time that I felt overwhelmed or questioned how the place would look and if our decor would be setup the way I pictured. She was always jotting down notes and on the day of the wedding everything was just as we hoped and wanted. Raquel was always available and responsive to my texts, calls, emails, and our meetings. The day of the wedding she was checking in on us constantly and making sure we were happy! Our menu was great and we received lots of good reviews on how tasty the food was. The rest of the staff was a joy!!!! Andy killed it all night and don't get me started on the next morning, all of our things were packed and he helped us load everything in the car. He was a true gentleman. Overall I would say the team at the Sheraton in Valley Forge is A+, good customer service is hard to come by these days so thank you for all you did and for making our wedding day literally the best day ever!!!
Kerri G
5.0
5/17/2016
I had my wedding reception at the Sheraton Valley Forge in April. It was the best night of my life. From the beginning I knew I was going to love the Sheraton. The wedding coordinator, Raquel, is wonderful! She made the process of planning our reception so much easier. She is fantastic to work with. The night of our wedding the entire staff at the Sheraton was extremely helpful and courteous. I don't have a bad thing to same about my experience. I would highly recommend the Sheraton for anyone looking for a wedding reception venue.
Trish C
5.0
1/02/2016
Sheraton Valley Forge exceeded our expectations for our reception. The food was incredible, the room is very spacious (281 people and we weren't crammed at all), and the staff was wonderful to work with! Raquel keeps everything together so you don't have to worry about a thing. Every member of the wait staff is friendly and accommodating. They went above and beyond the call of duty to make sure every guest (not just the bride and groom) was satisfied. So many of our guests told us it was the best wedding they have ever been to. We could not have asked for a more perfect reception. It was truly a dream come true.
Jamie W
5.0
11/12/2015
Brides and Grooms- hands down best place to get married in the Greater Philadelphia area! If your looking for a modern, CARE FREE, hands downs best wedding day experience The Sheraton Of Valley Forge is your place! We recently had our wedding ceremony and reception here and we would have never thought to have it anywhere else. From the service to the amenities this place has it all. All of the staff are very friendly and I knew and trusted that all of our guests would be taken care of and have a great time! Our coordinator Raquel made everything flawless and also assisted in a lot of the small details; we were blown away with how she was able to take our vision(s) to the next level; beyond our imagination gorgeous! Whenever we had a question or concern she and the rest of the staff were easy to contact and got responses promptly. The food at the venue is five stars delicious, we had so many friends and family comment about how awesome every dish was! You can customize the cocktail hour to something personal and fun from many different food bar and drink options. This is a laundry list of things but we cannot talk enough about every moment the Sheraton helped us create to make our wedding the most special day of our lives. So, bride to bride, Definately consider this an option for your special day!
Joanne C
5.0
10/26/2015
Staff, food, and venue were awesome. Jeff Sands was so easy to work with. He was flexible with our needs. Everybody from the doorman to the servers were so nice and friendly. We couldn't have asked for a better place to hold our wedding.
Jen M
5.0
9/21/2015
My husband and I cannot begin to express our gratitude for the staff at the Sheraton in Valley Forge! Raquel Sanchez is amazing, and made our day as perfect as it could be. She answered all of our questions, was incredibly flexible, and so supportive. Everyone at the Sheraton was so accommodating to not only us, but all of our guests. We have heard rave reviews from many of our guests, and we loved everything we saw and tasted for ourselves; from the food we ate to our checkout. If there was one note we heard from our guests, it was that there were not enough cocktail tables at cocktail hour. If you would like any more information about the Sheraton and/or its staff, please leave a comment, and I will be happy to answer any questions!
Michele M
5.0
9/20/2015
We loved the Sheraton! Everyone working there was fantastic, professional, prompt with answering questions and very organized. Raquel was amazing at putting everything together and Andy did a great job as well. The food was top notch!
Fran M
5.0
8/24/2015
I can't say enough good things about the Valley Forge Sheraton as a great place to have a wedding reception. Everything from the ballroom,the food, the service, was wonderful.! Raquel the wedding specialist made everything seem so easy! Everything was perfectly in place!Andy, the head waiter,Edward and Tyrone did a fabulous job serving all the guests and at the same time, they seemed to be having fun too!Thank you so much for making my daughter and son in law have a perfect day!
Hemali P
5.0
8/06/2015
After researching multiple venues for our wedding, we chose the Sheraton Valley Forge. We were a little hesitant because did not know anyone else who had their wedding there and it is a relatively new venue. We are very much glad we picked it.
We had an Indian Wedding and live in the Lehigh Valley. Raquel was our event manager and she was truly incredible. Sheraton VF is about an hour away from the Lehigh Valley as well as Edison, NJ. This helped because it was in proximity to a majority of our guests. The property is only a few years old and the hotel rooms are really nice. The ballroom was gorgeous and the LED up-light add a great vibe to it. The hotel itself added an extra layer of glamour to our wedding and allowed for everyone to stay their and celebrate.
The hotel staff was very accommodating to most of our requests and ensured everything went smoothly. Especially due to the complexity of an Indian wedding, they were very familiar with most of the different activities and foods. I would highly Sheraton Valley Forge for anyone looking to have an Indian Wedding.
Knot J
4.0
7/08/2015
The Sheraton valley forge hotel is a beautiful place to have your wedding reception. I had a wonderful experience there. It's new and beautiful inside and the employees are very nice. The food was delicious So many of my guest could not stop talking about how good the food was. Raquel was an absolute pleasure to work with. She made planning my wedding so easy. She saw to it that all of my ideas and request were done and done perfectly. I would definitely recommended the Sheraton to someone who wants to have a beautiful and classy wedding at a reasonable price. An extra bonus is everything is included in the package (food, cake, alcohol, appetizers, additional dessert besides wedding cake, linens, and dishwater) which makes life so much easier and planning my wedding so simple. And the lighting In the room and mirrors on the wall makes the room gorgoues.
LuAnn R
5.0
8/13/2014
We wanted a small wedding and we wanted to make it easy for all of our out of town guests ... mostly family. The Sheraton Valley Forge was the answer we needed. While not the most original of wedding locations, it was available when we needed it, priced in our budget, and let us have the accommodations we needed for my mother-in-law who has mobility issues. Ray Sowden, catering manager, was SO easy to work with. The food was simply amazing ... the butlered hors d'oevres, the stations, the dinner ... filet for 70 ... all perectly cooked. We have had tons of compliments on the food!!
The only drawback is that if you want non-industrial looking chairs for ceremony or reception, you'll need to rent. The chairs were not a hill I was going to die on (nor was I going to spend extra money to rent chairs!!) but they aren't pretty at all.
The hotel was recently gutted and basically rebuilt so the furnishings are nice and new. Very shiny, very modern look. The rooms all have Heavenly Beds and new soft furnishings (comforters, beds, furniture). A suite for the bride and groom was part of our package and we lots of room for for me. We would have been very cramped if I had more than 2 bridesmaids. Maybe they would have offered some other room for getting ready? I didn't need it.
They have a bridal party room with everything being served at the cocktail hour so I don't feel like my husband and I missed out on food or drink because we were taking pictures and by that point we were both hungry and thirsty!!
Wait staff was attentive and our bartenders were bionic to keep up with the drink requests!!
We wandered down to the hotel bar to do some pictures and we ordered a drink. When I tried to put it on our room bill, they told us, "Congratulations! It's on us!"
I felt like it was family taking care of us and of our guests.
Shira G
5.0
11/03/2013
We had about 200 people at our Jewish wedding. We had a kosher affair and the guests loved the food. Our wedding was outside and so pretty. Noreen and the hotel staff were great to work with. The only thing is they are not very flexible with changes, especially if it is not their vendor. They were great for allergies. We had a food and wine tasting. The staff was all very professional. If you use the hotel I suggest the bridal party get the two room suite. It is huge and great for getting ready.
Amanda
5.0
8/27/2013
Having our wedding at the Sheraton Valley Forge was great! The hotel is brand new and absolutely gorgeous. The food is delicious, and all the staff are friendly and attentive. It was so convenient that all our out of town guests were able to stay right there, and the room rates were reasonable. The ballroom even has built in uplighting, and you can change it to almost any color. We got so many compliments from our guests on how great everything looked and how good the food was. The wedding packages are convenient and even include the wedding cake, which was one of the best cakes I've ever had. The staff are easy to work with, I felt like I didn't have to worry about a thing that night. The only downsides are that there is not a great ceremony space, and you have to know each guest's entree choice, which can be a bit of work (especially if you have a big wedding). On the flipside, we found the price per guest to be reasonable, so that was a plus! Overall, I would definitely recommend the Sheraton Valley Forge for a wedding reception. We had a great time!
Samantha G
5.0
4/15/2013
BUT the service I have received thus far has been wonderful! Noreen was by far our favorite consultant out of all the venues we visited. They offered us a wonderful wedding package and were very accommodating to all our needs. We are thrilled to be having our wedding here and can not wait for the big day!!
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Sheraton Valley Forge
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