Initially we had a great process with Sherm's. Due to the current pandemic we shifted gears about two months prior to the big day and decided to have the wedding in our backyard with about 70 guests as opposed to a venue in Philadelphia. Becky ...was more than accommodating in getting us pricing and set up for a tasting. She was quick to respond, the food was awesome, pricing was great, and there wasn't anything we asked of her that she said no to. Day of, things were mostly smooth. Set up was quick, the displays were pretty, and everything tasted great! However, as things progressed into the evening we had many guests ask us where to put their trash/clear their plates because things started to really pile up. We decided on cocktail style and dishes were stacked on the tables to the point where (unknown to me on the day of) my Father had to help buss some of the tables. Additionally, given the current circumstances we asked if Sherm's could help us take care of and maintain our bathrooms to ensure cleanliness for the guests. Becky assured us this was something they could help us with even though it was out of the normal realm of business, however, on the night of paper towels were scattered all over the floor in the bathroom because the trash can was overflowing. Again, unknown to me the night of my Mother ended up tending to the bathrooms. We also paid for trash removal, but found numerous bags in our own trash cans the next day, specifically in our yard waste can which I had to remove and place into the right one. We also were told we'd have coffee service, which never happened. Both my husband and I were interested in a cup that night and no one ever offered/no station was to be found. My Mother also made cupcakes for dessert which Becky expressed to us she'd display nicely on risers and pedestals. The serving staff that night had no idea about the cupcakes and when we asked about it they initially told my Mother it wasn't their responsibility to display them. Eventually they agreed, but placed them out on the tables flat, no display pieces were used. We also asked for a fruit display for dessert. This was also placed among the cupcakes and only three plates were placed out for the entire dessert display, there was no utensil to serve the fruit, rather the staff asked me for some of my own toothpicks and placed them throughout all the fruit so guests could pick up the pieces one by one. Not only was it unattractive, but unsanitary given the current situation. My mother-in-law asked for some more plates and forks so she could have some of the desserts and they said all they could offer her were a couple paper plates they managed to find. Overall, Sherm's was wonderful leading up and lead me through the process with not a doubt in my mind that things wouldn't be perfect. The issues mentioned before in no way ruined my evening as most went unseen to me, thanks to my parents stepping in/taking special care to keep me unaware. However, the need for them to do that is what I found most disappointing. In the same way I was able to enjoy the day, my Father and Mother shouldn't have been worrying about cleaning bathrooms or bussing tables. Although we realized some more work than normal would be needed by us due to having the wedding at our home, these issues shouldn't have been addressed by anyone in attendance especially the Father and Mother of the Bride when they were something previously addressed and reassured to me by Becky.