Shima Limousine Service

air conditioner to work but it hadn't cooled down yet. He was embarrassed of this situation. We went from Mentor to downtown Cleveland for pictures only and had to cut out a stop since it was so miserable being on the bus longer. We called and management had no back up limo to send us, stated the AC was fixed the day before by another company, and was refusing to give a discount/refund. By the time we returned and got off, the bus read the temperature was 118*. Now, almost two weeks later, this company is still dodging calls from the married couple.

that day. Don't waste your money with them.

ic on the limo bus. Wonderful job, highly recommended!!

ness. The women in the office along with their boss, Michelle, are super disrespectful to the drivers and talk to them as if they were slaves. I LOVE the drivers and the cars. But the core of the business is a bunch of rude, inconsiderate "women".

the night. We all also hopped back in the party bus after the ceremony to go to the reception venue. The drivers were all amazing and even drove us around for a little bit because we were having so much fun on the bus. The shuttle at the end of the night made several trips to pick everyone up. All vehicles were new, upscale, clean and in prestine condition. They were easy to work with, reliable and fairly priced. They made my big day very easy. Highly recommend.

to a woman who told me that there was no way they could quote me for so little and that the man I had spoken to yesterday didn't even work yesterday. I know I'm not mixing up companies because I only called two yesterday and I wrote everything down. I'm really disappointed with their customer service and feel like they are trying to hike up the prices because of prom season.

perience.

ot a discount for the wedding day. Thought that would be nice.Bachelor party went well. come wedding day, I get a phone call while getting ready from my fiance stating that they sent the wrong bus.Instead of the new bus we booked they sent an old run down smaller bus.also, we had requested the same driver as his bach party. They said of course,well it wasnt him.I call shima & ask what's going on.The woman rudly says , "that's the bus you booked that's the bus we sent& we can't guarantee a driver. " I say " well I came to your shop 4x to see the bus,showed my fiance&every time you confirmed I was getting the new bus.So can you please send the right bus to the guys so we can get on with our day."She says "if you don't want that bus, I'll have the driver come back.Do you not want our bus then?"I say," no.I want the bus i paid for." she says "well that bus is out,we have no other available for you. Should I tell my driver to come back? " I tell her, "I need transportation,I need the bus,I can't get a limo right now on the day of my wedding! I'm disappointed that I booked one with lights & fun stuff,that's the reason I went with you & I'm not getting what I paid for. " she says "well then use that bus " I got upset,it's my wedding day, I'm getting my make-up done & you want to say, well I'll take the bus back?! What& leave me with no transportation?!?! I gave the phone to my mom & she tried to speak with her about getting a partial refund then & whatnot. The lady hangs up on my mom.Whatever, I'll deal with it after the wedding. So the bus gets to me, the driver never even helps me on or off the bus. The ac wasn't working,I told him,he says it is. It was blowing out hot air. We had to fan ourselves off the whole time, the guys had to practically undress.It was horrible. I call a few days later, they say the manager is out,she will call me back shortly. No call back. Next day I call, she supposedly had to leave bc her husband is having surgery, she will call me tomorrow. 3 days later still no call.I call back.She's out of the office for 3 days is aware I'm trying to get a hold of her &she will call me back when she gets back. A week later I finally get a hold of the manager, who instantly starts yelling and calling me a b***h! I'm like woah lady!!! She goes on and on how "you got a hell of a deal there's no way we would give you the new bus for that price. " I reply with " well then why was I there 4x & each time I spoke with you&you gave me the deal because you didn't have the bus I needed for the bachelor party & whatnot. " she says " you got a deal.You had a bus, the air worked,In fact it's out now and that party isn't complaining, what is your issue? " then she accuses me of calling her a fat b***h. I'm like what?!?!?! Where is this coming from?!?!?!. I tell her, " I never said that I never would. You asked who I spoke with & I said I don't remember her name but she was the larger woman. How do you get fat b***h out of that? I was in no way rude at all!!!!!" She continues to yell & talk over me the whole time & says, "you had service you got to & from , I will not give you any sort of refund. " & hangs up on me. I try to call back & email & never get response. I would never expect a business to speak & treat me the way she did. Never again.

ot on the limo it was clear that it was not cleaned from the night before. There were empty beer cans, peanut shells, and dented in walls, and roof.. Someone had a great time the night before and they decided to just send us the beat up limo for our wedding. Also, it was a 90 degree day and the air conditioning was not working. This presented quite a problem when a storm rolled through and the driver couldn't see with no defogger. Meanwhile, I was 8 months pregnant and ready to pass out from heat and car sickness. I wanted to drive with the photographer it was so bad. When the rain came, the windows leaked everywhere. The men and women were covered in water. Great look for pictures! The driver could not find where we wanted to go and had us use our gps to figure it out. When I contacted Shima numerous times they issued a partial refund, but this trip was not worth the $150 we still paid. They ignored my future emails and calls after that. If I saw this review I would never have booked with them. I would rather spend more money and get a limo that was presentable for my wedding day. Huge disappointment!!!

s too, knowing how hectic a wedding party can get. We also had a shuttle to & from our main hotel. There was some confusion with setting everything up between Shima, the hotel & myself just a week or two before our wedding, so that was a scary moment. Otherwise, it went smoothly the day-of.

price was great compared to others I had looked up as well

fessional and accommodating! Any event you need a party bus, go Shima!

to cancel the shuttle service. I read through all my previous communication with Shima, and my original shuttle confirmations, which did not make any mention of a cancellation policy, so I emailed to ask if cancellation was possible. After receiving no reply for four days, I called to inquire and was told "unfortunately you have to pay for the service." I said that I was unaware of any policy, as it was not communicated during the booking process and was not written in the confirmations I received. She said she'd talk to her office manager and call me back. After hearing nothing for 8 hours, I called back to follow up and inquire about the possibility of cancellation. I was put on hold and the woman then came back and said the only reason she was letting me cancel was because my credit card was being declined - so she apparently decided to put me on hold to run my card because I was asking about cancellation? I explained to her that no where in my communication was any mention of a cancellation policy, so how was I supposed to know I would have to pay the full amount should I choose to cancel? I was then rudely told that "we had to deny those vehicles to others because you had them." I apologized for the inconvenience, and again repeated that I was not communicated any sort of policy regarding cancellation, hence my inquiry. I was then told "You're set, good bye," before she hung up on me. I would understand the attitude had a cancellation policy been clear from the outset, but there was no mention at any point during my communication, electronic, written, or verbal, that indicated I would have to pay for the vehicles should I need to cancel the reservation. Additionally, I do not like that my credit card was being run without my knowledge when she put me on hold. The communication and professionalism is seriously lacking at this company.

maxed out. Had a party of 18 people and had plenty of room. I think we had more fun on the bus then we did at the clubs. Thanks Shima!!

inutes before saying that he was there to pickup guests for our party. Shima was completely accepting of this and because I (the bride) did not call that night, it didn't seem like big deal. Horrible.

n time. Fast forward to our wedding on 7/30/2016... My husband and I booked them in October for our July wedding. First, we were given inaccurate information regarding cost for a limo bus. That was fine - so it was a few hundred dollars more than initially anticipated - no big deal. We paid the deposit, then paid in full a week before the wedding. We rented a 20 person limo bus. Come the wedding day, rather than a limo bus arriving, we were provided two limo sedans (dirty and scratched, by the way). The drivers claimed that the bus' air conditioner was broken and it would be repaired and sent to pick us up after the ceremony. The two limos were only for transportation to the church. Fine, we understood there are things out of anyone's control. Long story short, we never received the limo bus, our wedding party had to be separated into two separate vehicles the entire day, and when we spoke with Shima, they were rude and unwilling to do anything to ensure we received the service we requested... in October of 2015!! After the wedding, we contacted Shima again, expecting some sort of compensation, as we did receive the service we paid for. We were rudely told that they will not do anything for us, since having two limos instead of one bus actually cost them more money.... BS! We had our wedding party separated because of their lack of maintenance to their vehicles. They will not work with us and have not even so much as apologized for disrupting our wedding day (I guess they think people just plan and plan for wedding to get married more than once?). I am overwhelmingly disappointed in their service, their lack of professionalism, and their unwillingness to work with us for THEIR mistake. Please do not use them. I am told the original owner passed and his rotten children are running the business into the ground.

reat job, was always on time for each stop. The only issues we had were the AUX cord didn't work all the time in the limo bus and the air was working too well. It was definitely very warm in the bus the entire time.

h. We used the limousine service for our wedding. Thank you so much for the exceptional service! I will never forget this special moment that you have made for us, we will always remember it too! From one happy customer to you.

rented one of their party buses for our wedding and we couldn't have been more pleased with the service! They bus was on time at all of our locations and our driver was the best! He was very helpful with getting everyone on board the bus and to make sure we were having a good time. He knew where all of our locations were and the best routes to take. I would definitely rent from Shima Limo again! If you need a limo for your occasion, you should check out Shima Limousine! They did an amazing job for our wedding! Thank you!

37 passenger bus that we rented arrived early to pick up the guests, was able to pick up the wedding party and get them to the church on time as well. Then as we took pics at the church, they shuttled the guest back to the hotel and was back as we were finishing up and transported us downtown for pictures. The driver was very accommodating as well as professional and always on time! One of the bridesmaids left her phone on the bus and when we called the next morning, they had her phone and were able to go pick it up. Very trustworthy.

ason as to why the limo was late. The driver was not friendly and was not helpful. He passed up the church and when we got to our destinations, he did not even attempt to help us off the bus. My brothers had to help me and the other ladies off the bus. When I called to discuss my disappointments with the "Manager" the following week, I was appalled at how I was treated. The person who I spoke with said she was the manager while the actual manager was out of town, but she needs some serious training in customer service. I will NEVER use this company again, and would NOT recommend to anyone. The only good thing was that the bus was clean.

nal. We also kept changing the timing leading up to the wedding and they were very accommodating. We would definitely use this service again if we needed it.

t. Our driver Steve was great!!!!! We ran into overtime and he never flinched, never pressured, never changed his attitude or level of professionalism. He went on as though it was planned all along. The limousine and sedan were both immaculate. Driver was well dressed, well groomed and polite. We were very pleased and would definitely recommend and reuse Shima Limousine. Prices were very compatible as well.

wrong or randomly changed. Though the service ended up being on time and fine the day of... their office correspondence is awful.

n front. We had to have friends pick the bridal party up, take them to a location to wait for another car to pick us up. We lost food that we provided the bridal party in the limo, girls dresses were stained from spilled beverages. When called on Monday we were told we would only be reimbursed 50%. Called 10/13 spoke to Michele (which we now see is the OWNER via reviews- she is absolutely RUDE) and asked why I was being charged when we were inconvenienced, food lost, dresses stained and she told me that the next guest was inconvenienced because they had to take a car away from them. Told me they would go ahead and credit the entire charge, she said she would email me the credit (which I haven't gotten). When I asked why it was my problem the next party was inconvenienced when the limo driver caused the accident, we had to find rides to wait for the next limo, we missed out on pictures she told me the driver wasn't charged and HUNG UP ON ME. I DO NOT RECOMMEND THE SERVICE -ESPECIALLY WHEN THE OWNER IS LIKE THIS TO CUSTOMERS- No empathy, very defensive and down right rude. Then when I called back to speak to a manager/owner (because I didn't realize she was) it was her. She told me her name was "Tammy" and took my number and said someone would call me back.

d value. Highly recommend!

o beautiful! I really felt like I was getting the VIP treatment. Thank you to Michele and our wonderful driver for making everything run smoothly on our big day!

t to the ceremony site. Then at the end of the night, there was a confusion and the limo announced they weren't coming back for the second run like we had contracted. We worked it out in the end.

er did not once assist any of the passengers on or off the bus during the day. However, I have used this company in the past and have had a great experience. I suppose it just depends on which limo and limo driver you receive.

had some changes at the end. The limos arrived early and the drivers were so polite and courteous. We rented a shuttle that ran from the hotel to the venue and then back again to insure that everyone got home safely after the wedding. Our guests loved the convenience of the shuttle. The driver that took us home was so nice that he helped carry in my wedding dress since I had changed during the reception. I definitely would use this limo company again!

itioning and was not what we ordered. It was so hot and cramped in the limo that several members of our bridal party left the limo, because they were getting sick. When we called the company to discuss the issues-- and there were several more-- the manager was always "away from the office," and never returned our calls. We called five times a day minimum for one week. She was so rude and unpleasant. She told us that Shima does not have to guarantee the limo size that they promise, they don't have to guarantee air conditioning, and they bear no responsibility for mechanical failures. I am actually using their company as an example in a lesson for my students about lack of business ethics. This company was horrendous.

to cater to our wedding event needs in so many ways. I would use them again for any occasion. Thank you, Michele and your team of professional drivers, 5 stars for sure!

ng did not work = very uncomfortable ride. -belt blew which caused a strong smell of burning rubber the whole way. -driver said limo was "not safe to drive" so we had to wait around for them to replace the bus. -because we had to wait around, we went over our time slot by 1 hour, which they assured me I would not have to pay. They ended up charging me for the extra hour - the only thing they waived was the "changing of the bus fee" which ended up in no discount at all in the end. They were VERY rude to me on the phone, the manager would not speak with me, and they REFUSED to give me a discount. She then HUNG UP on me when I asked for further contact information on who I can discuss this with.

ks to the girls in the office for helping me with all the details and making sure everything was perfect!

ng was so wonderful. We changed our return flight and Shima Limousine had no problem accommodating us even though we arrived a day early and at midnight. I can't wait for the next event where we get to use Shima!

ll the information I was looking for. It was obvious she cared about her clientele very much. The limo bus was in pristine shape inside and out, and Tony the driver was very professional both in image and conduct. I absolutely hands down will use Shima Limousine for any future limousine needs.

you provided was so glamorous!! Thanks mostly to our driver who worked flawlessly to make our wedding day so special!

ul, friendly and such a trooper all day, taking us to the many photo stops and helping me in and out the car (in my enormous dress)! The bridal party loved him, and we couldn't have asked for a better limo driver. So glad that Shima was recommended to us, and I would encourage anybody to use them! Many many thanks again for being so brilliant on our special day!