Signature Bridal

ana dress from Signature Bridal on September 22nd 2024, paid the 60% down and was told should arrive January/February. I saw news articles of others having issues with another brand and figured for peace of mind I would reach out to mine and see if they have received an order. They replied back saying they have not and communication has been challenging with the retailer so they have terminated their account with them. I will be calling requesting a refund, the experience I had prior to all this was great however I have no trust in the shop to fulfill my order.

their order or payment to the designer, and then lying about "delays". This business should be shut down!

torn between two dresses until the consultant led me over to the natural lighting of the window and asked if when I pictured the wedding I was in this dress. Tears were shed and I said yes to the dress! We ordered my dress in January of 2023 for my wedding in September of 2024. The dress came in the summer of 2023 (I can’t remember the exact month). Almost exactly as they said it would. They offer in-house alterations and told me they wouldn’t be until 3 months from the wedding. They said they would call and get me on the books closer to. That never happened. I had moved to Kansas City for my residency which made visits to Chesterfield challenging. In March of 2024 I still hadn’t heard anything from them so I called to ask about alterations. They told me it was too early to call and again they would call me closer to June to be scheduled. That call never came. I started calling again in May as I was nervous about not having an appointment. They told me I could either drop everything and be there tomorrow morning or I would miss my alterations window. They were not sympathetic and were not able/willing to find a solution. I was shocked and overwhelmed with stress. Of course I ended up cancelling all my plans and explained the situation to my residency program and drove the four hours to Chesterfield to be there. The seamstress saw me for about 15 minutes and then sent me on my way. I find it almost unbelievable they didn’t have 15 minutes in June/July to see me then. I was at least able to schedule out my remaining appointments with the seamstress directly. After this, everything went as expected. I got my dress, it was beautiful, and I felt amazing on my wedding day! I don’t think I would have gone back to this salon knowing what I know now. I would have found my dress elsewhere that wouldn’t have made the experience so stressful.

told it would be in by September. Months went by and they were hard to contact, but was eventually told it would be in by October. Called today (10/25) and was told end of December. The employee told me the salon was in shambles and the owner was “making a list for refunds.” She told me she recommended getting a refund and getting another dress because things were so bad there. After calling the designer of my dress I was told it’s been finished in their warehouse for months but have not released it to signature bridal yet because they have not yet paid for the dress. Seriously concerned about whether or not I will ever get my dress at this point. They later took their phone off the hook and tried to lock their doors when my MOH showed up to the salon to confront them. Still no answers as the owner didn’t even bother to show up. Disgraceful. Moral of the story: STAY AWAY PLEASE!!!!!! Again, I am one of many stories! Check yelp and google reviews for more horror stories!

dress but never paid for it. They pocketed the money instead. So my dress is sitting in a box waiting to be shipped because it was never paid for, despite us paying. When I came in to ask the owner about this, she lied straight to my face and told me everything was fine. If you want to be scammed and lied to, go to signature bridal. It’s their speciality.

ner of your gown ASAP! Signature Bridal is no longer an authorized retailer for at least a few of their designers. They are still charging brides full price for gowns that they never intend to order and instead buying cheap knock off imitation gowns for a fraction of the price. Many Many brides are being left with no dress super close to their wedding date or with a crappy dress that can’t be altered in time! My heart is breaking for all of the brides that are being affected by this. Please do not give your business to this place! Go literally anywhere else.

eks ago, they said the dress was delayed by the designer and it was going to be shipped out the following week. That week has since passed. She lied as we’re now learning that Signature Bridal has not been paying the designers. Attempts to contact Signature Bridal since have been nothing short of nightmarish. When they finally did answer, the woman on the phone was incredibly rude and hung up on us as if it were our fault. Brides-to-be should avoid Signature Bridal at all costs.

At the time of purchase, I was informed that my dress would arrive in October. When October came, I didn't hear from Signature Bridal. I called the store but received no answer. I then texted them, to their response they informed me that the arrival would be delayed until late November or early December. A few days later I read recent reviews on google that dresses from signature were being delayed for other brides or they were not receiving them at all. As any bride would do, I panicked and went to the store to request dress name, number, and designer. I then reached out to Stella York to request an estimated time of arrival for my dress. I received a response from the designer that my dress was not ordered or paid for from signature. They informed me that they were no longer working with signature bridal as of June 2024. Signature allowed brides to order dresses from a designer who was no longer working with them. If you have ordered a dress from this design after June of this year, please contact Stella York directly. They were very helpful in assisting me, and they helped me find my dress, got it officially ordered, and I got back on track. I would like to think the Ultimate Bride for understanding and helping me through this difficult time.

d followed my instincts and left the store during my initial visit to look at dresses. During my first appointment, I was assisted by the 15 daughter of one of the stylists, as the shop had overbooked itself. A young girl that had no experience with dresses, and couldn’t answer any of my questions regarding what I was trying on. This situation was compounded by the rudeness displayed by other employees, who snatched dresses out of my fitting room before I had a chance to try them on. I later learned that the staff member responsible for this behavior is no longer with the shop, a troubling pattern that continued throughout my experience. I encountered significant issues with my order. The employee who sold me my veil never placed the order, and I discovered this oversight only 25 days before my wedding. I had reached out to the shop multiple times for updates, but received no answers regarding its status. Eventually, I learned that the person who sold me the veil had also left the company. When it came to alterations, I was not informed that the seamstress I was assigned to had quit, and I was only made aware that I needed to go to her residence to collect my dress from her contacting me personally. When I called to confirm that my dress was indeed with this seamstress, I was met with confusion regarding which seamstress I was working with, as others had also left the shop, and they were not aware that this specific one had also left. This series of miscommunications and lack of support has left me feeling deeply dissatisfied. I sympathize with the many brides who are struggling to receive their dresses or other items bought at their shop after prolonged waiting periods. While I am pleased for those who have had positive experiences in the past, the present, and possibly in the future my interactions here were wholly unacceptable. Lastly, it is disheartening that I never received any contact from the owner regarding these issues. The lack of accountability from ownership reflects poorly on the establishment as a whole. You truly feel like just a dollar sign to them from start to finish. I regret not leaving earlier, despite finding a beautiful dress. I encourage future customers to carefully consider their options before ordering from this shop. I am never one to post reviews like this but with this being such an emotional and expensive experience for all brides, I feel as though my story needs to be shared, even if one bride saves themselves from the trouble.

id it would be in by May. When May rolled around, I never heard from them, so I called in the beginning of June and they said that they meant it was being shipped in May and they would receive it in June. I never heard from them in June, so I called in the beginning of July and they told me they didn’t know where it was but it would be here soon. Tried calling again twice after and no answer, I left a voicemail and sent a text message and no answer. My mom called multiple times throughout the months and each time she got ahold of them, they told her a different story for why it hadn’t arrived yet. On September 12th, they gave us a new story for why it was taking so long to get the dress. So after that, we called the designer to try to get answers and she said my dress had been done and waiting to be shipped for a long time, we asked why they haven’t shipped it yet and she said “because signature bridal has not paid for the dress.” They said they had tried to contact Signature Bridal multiple times to get payment and no answer. I ordered my dress on 2/5/24 and signature bridal did not pay for the dress until 9/16/24 and when I went in to pick it up on 9/24/24 she tried to tell me it took so long because of the manufacturer. I told her I knew that they didn’t pay for the dress until September 16th and all she said was “interesting”. Signature Bridal made my wedding planning experience 100 times more stressful than it should be. It is sad because they have very beautiful dresses but terrible customer service.

letely, utterly ruined. Brace yourself, because this is a long one. My friend, whose wedding was early Sept 2024, ordered a dress from Signature Bridal in January. It arrived to the store in May. Great, normal. However, the dress was ordered incorrectly. At her original appointment, she was told she could order it without lining in the back. This dress was fully lined. Due to the tulle and appliqué on the back, the staff said it would be too difficult to get the lining out of the back and said they would order a new dress completely unlined (and then line the front themselves). They said there was another dress in stock in her size that they could order, and it would be here mid-July. We were skeptical about this, but were reassured that it would be just fine and there would be plenty of time for alterations. Mid July comes and goes, so my friend starts reaching out to the shop to inquire when they thought it would be in. They told her there was no way to track it, but it “should be in by end of July”. Well, now it’s August and she still had not heard anything. She reached out multiple times throughout the month asking for Megan (the owner) to call her with an update, as this is who she originally worked with. All her messages were left unanswered. She would call and have to leave voicemails everytime, and not ONCE did she receive a call back. Not once. Except the time she called off her fiancé’s phone. Oh that time they answered right away. Towards the end of August she received a text message that her dress would be in the next day. This is about 3 weeks from her wedding day. She responded immediately asking to come try it on, which of course was unanswered. Texted again the next day, no response. She called when she got off work, and a sweet girl answered who let her come in to try on the dress. We get there and lo and behold, her new dress came in but “had a huge hole in the tulle” and they “shipped it back immediately because that was completely unacceptable”. So now we’re back to the original dress that was ordered incorrectly. We needed to take the lining out of the back like she originally wanted, but was told was too difficult to do. Somehow, now a seamstress could do it “no problem”. We are now 2 weeks until her wedding at this point. Yup. Two. Oh, and “because of all her troubles” they wanted to “completely cover her alterations”. Wow, how generous. She worked with Chiara after this who was somehow able to pull this off, with 1 day to spare before she leaves for her destination wedding. Not once did she receive an apology from the shop or Megan. Not once did Megan call her directly. She was left in the unknown, stressed and anxiety ridden for MONTHS leading up to her wedding day. Her experience was completely ruined. OH, to top it off. My cousin is currently waiting for her dress that was supposed to be in by July for her October wedding. Also having phone calls unanswered :)

B. I had multiple issues with communication. Multiple times I would call the store without anyone answering, then my voicemails will go unreturned. The times I did get through to someone, I would never really get an answer. I was always told that Megan (owner) would call me back which never happened. I had these communication issues when inquiring about my veil and inquiring about in house alterations. Luckily, I ordered my dress and veil in plenty of time so it never ended up causing problems other than my frustration. I felt like anytime I talked to someone with SB, I was told "what I wanted to hear" in a people-pleasing manner rather than telling me the truth. Because of this, I would not recommend SB and I will not be returning to them for my gown preservation.

consultant was Maria northrip, and I do not have one positive thing to say about her. Please avoid having her at all costs if you are looking for a good experience. She judged my dress options, was rude to my family, and did not respect what I was looking for. She stated that dresses “would be too small for me” and wouldn’t let me try them on when I knew this wasn’t the case. I wear a size 2 typically, and I did not run into this problem whatsoever at other stores. I went to four different bridal stores, and all others were amazing experiences. Here, with Maria, I wanted to cry the entire time. She did not make me feel good in any of the dresses, and looking back at every picture, she looks like she is having the worst time of her life. She does not look happy for me whatsoever. I have never felt more judged in my life than I did at this shop. Everyone else here was kind, and I have nothing bad to say about the store itself, but she should be fired. Everyone in my bridal group (mom, aunt, grandma, and MOH) all felt the exact same way from the moment she starting talking to us. It was unacceptable.

and went ahead and tried on others just to compare, but fell in love with and bought the first one! Thank you so much to such helpful, patient, supportive and knowledgeable and kind staff! Had such a great day!

nging the sleeves quite a bit and she was a dream to work with! She did everything I wanted and it turned out amazing. So many compliments on my dress - I am so thankful for Isabelle and the SB team!

!

oup of people who are interested in good customer service.

was able to say yes to my dress at Signature Bridal!

and easy to work with. She made me feel so special and confident. The salon was clean and beautiful every time I went. And the in-house seamstress is such a delight to work with. My wedding gown was everything I dreamed of and more. I have recommended Signature Bridal to more than one person since I purchased my dress there.

eeded quite a bit of alterations done, and the whole team was so knowledgeable and easy to work with throughout the whole process!

f I spelled that wrong!) was amazing as well with making the dress fit me perfectly. All around 10/10 highly recommend!

My stylist, Mallory went above and beyond to look at sample dresses I had already tried on and find me dresses that fit my style. She was just as excited as I was when I said yes to the dress!! I felt so confident and beautiful in my wedding dress.

election that is size and style inclusive, their consultants were friendly, kind, and personal. I ended up finding my perfect dress at Signature Bridal and I'm so glad I did. It came in on time, was beautifully made, and high quality.

nd then having it altered, they were very detail oriented and so helpful all the way through. I got so many compliments on how unique my dress is! The seamstress Signature Bridal uses is AMAZING too. She made my dress fit so well and was so kind. I cannot thank Signature Bridal enough for my experience, highly recommend!

me feel great about the entire experience. I doubt they could have done anything else to make it more perfect. They reached out prior to my appointment to gain a better understanding of what I like or thought I would. My bridal consultant (I wished I remembered her name) even brought the list of my choices to ensure I could try the ones they had on and was encouraging the entire way. Even keeping my crazy bridal party in line and let me tell you they are an opinionated yet loving bunch! Not a single dress was way to big or way too small either that she brought for me to try on either. I think we made it through 4 dresses and then I got to say to the dress with all of the happy tears. I can’t thank you enough for making the day perfect! If your even considering their location, just do it! Put your name on the waitlist even if you have too. Oh added bonus! They have in house alterations that they help schedule for you to ensure everything fits perfect.

ment in March and I am so glad I did. They made the process painless and Melanie is amazing! She found the perfect dress for me. It was actually the first one I tried on. She really listened to my ideas of what I was looking for and delivered. They do not pressure you and stay within your budget. Very transparent on the process. I would recommend this salon to any future brides in St. Louis!

de. Debbie went above and beyond to ensure I found the dress of my dreams. She picked out the dresses I had selected ahead of time, and then helps narrow down other dresses that fit the style I loved the most that I have not seen before. I never once felt pressured in any aspect. I truly felt so confident and beautiful, and with her help I was able to say yes to my dress!!

overwhelmed when every dress I tried on in that style was not the one. But Jaelyn saved the day and suggested we "just try other styles you might be surprised" and she was so right. I ended up with a dress so far from my original vision but I am absolutely in love with it. She even helped redirect the appointment back to me and what I wanted when the moms got a little too opinionated and she could tell it was getting to me. I can't thank her enough. I said yes back in September 2022 and actually picked up my dress and veil already February 2023! I am so happy with it!

ess I didn’t even know existed and was absolutely perfect for me and it didn’t have sleeves, their wonderful in house seamstress added them on and you would never know. I am so happy that I chose SB, I can’t recommend them enough!

f and my family. They had a whole system put together and asked specific questions to gain more insight into what type of dress I was looking for. Their preparedness and the way they ran the session was amazing considering I came in with absolutely no idea what I was looking for! I have never felt more confident, beautiful, and at ease interacting with people I did not know in a very new experience. I thought I had found my dress but ended up taking a lunch break and going to another bridal place to try on more dresses before committing. Not only was I fooling myself that Signature Bridal had helped me find my dress, the service at the other place didn't even come close to what I received at Signature Bridal. My family and I were actually so uncomfortable with the service that we cut it short and I went back to Signature Bridal the same day to say yes to my dress! The staff were so nice in letting me come back without appointment and even let me try on the dress one last time before signing for it. I would (and do) recommend Signature Bridal to any individual looking for a dress for their big day!

altered there, and they were amazing at working around my schedule to make appointments- as I live in another state. I would highly recommend wedding dress shopping with the girls at Signature Bridal!

able. I left knowing more about myself. Book with her you won’t be disappointed!!!!

eron called me a few days before my appointment to touch base and answer any questions that I had. She spent time looking over my questionnaire and Pinterest board ahead of time to get an idea of styles that I liked. At my appointment, I felt that Cameron already had a good idea of what I was looking for and was very respectful of my budget. The shop was beautiful and comfortably fit my six guests. Everyone else that I interacted with at Signature Bridal was professional, kind, and accommodating. They popped champagne when I selected my dress making the experience even more special.

ldn't thank her more for helping me find my dress!

ial. The online survey before my appointment was also very helpful in narrowing down the style and vibe I was going for so the consultant knew what to expect. I would definitely recommend adding Signature Bridal to your list!

dy. Thanks to Jaelyn's help, I found the most perfect dress for my wedding day! I couldn't be happier!

eady listed via the registration link! I picked a few I like and then we started! The first dress I put on was perfect! Kayla was amazing because she adjusted the dress perfectly. She also recommend I try on more dresses just to confirm my decision. After trying on more I finally picked my choice and fell in love! I was given champagne and a goodie bag. Kayla continued to support me through the entire process and explain everything! She was very relatable and is now invited to my wedding! Thank you Signature!!!

hly recommend

n who helped me were so professional and also very helpful. I wasn't sure what I wanted, but they were so inviting and helped guide me to finding my dress! Would definitely recommend Signature Bridal!

ss of my dreams, but Cameron made it happen! Signature made the whole purchasing process a breeze and I felt so welcomed and beautiful, and it will be a day my Mom and I will never forget.

shopping. I am so happy that I found my dress at Signature Bridal!

ry overwhelmed and discouraged. I was given multiple dresses that were not my size even after determining what sizes I should try on right off the bat. It was embarrassing when I had to tell them it didn’t fit over my hips multiple times. I was even given a plus size dress after being told that I am not plus size but they just wanted to try it anyways. It just felt very disorganized and made me feel very uncomfortable in my own skin and like I wasn’t being heard on what I wanted in a dress. I really wanted to enjoy this after all the amazing reviews I had read about the shop, but it was something that I really wish I could just forget.