I was serviced by Simple Beauty last month, October 2022. I booked bridal/bridal party hair and makeup. The work done by the artists was great and they were lovely ladies to work with, very quick and efficient. However, I would advise for anyon...e booking to double check with the owner on contract details before the day of. When reaching out for a quote, I sent specific details on location/available time for services. I let the owner know that start time would be at 9:30am and that we would like to wrap up by 12:30. I knew it was a tight timeline so it would be completely understandable if I was told from the start that they wouldn’t be able to accommodate, but based on the responses I received through email, no concern was addressed. However, when I received the contract it said start time 8am so I texted the owner letting her know that the start time was not what we agreed on. It was until then that she raised concern for time constraints and let me know that they could go through with services but it would be at my risk if they didn’t finish. I made timeline arrangements and we then agreed on 9:30-1:30pm. A few days before my wedding I get a call from my coordinator letting me know that she got in contact with Simple Beauty to confirm time, and that they let her know that services would start at 8am!! I was very much confused given that I thought we sorted everything out. I called Mayra the owner and she reacted as if she knew nothing about what we agreed on. She went on to tell me that she was no longer going to be attending the services because she was booked elsewhere, which tbh I knew I was getting 2 artists but I didn’t know that initially she was one of them so her inserting that piece of information just made the situation that much more unpleasant. Again, she reiterated that I was taking a risk even though I worked out the 4 hour minimum with her. She seemed annoyed and the entire time I’m thinking like, girl I know this already we worked it out through TEXT. She clearly over looked our agreements and failed to make appropriate adjustments. Based on the conversation I had with the artists, she made it seem like I was the one who changed the start time last minute. I get that things happen and that’s ok, but the way she handled the situation was unprofessional. If it wasn’t for my coordinator, who actually did her job on being on top of things this would have been a much worse experience. Like I mentioned, the artists I got were wonderful and no complaints on their services; and reviews from others are overall great so that’s why I booked with simple beauty. Unfortunately my experience wasn’t the best.