Simply Elegant By Diana (Wedding & Event Planning)

understand that you were disappointed with your overall experience. For that, I am truly sorry for any miscommunication on our end or unmet expectations you had of us. Transparency is a priority for me, and I would like to provide some context, as this review doesn’t entirely reflect the experience or feedback we received from your daughter and her fiance on their wedding day. The event was filled with positive interactions, a well-coordinated timeline, and careful attention to detail. Most importantly, our bride and groom expressed their happiness with how their special day unfolded. I worked closely with your daughter and her fiance throughout the planning process, including regular meetings and a lovely site visit with you as well. I understand that weddings can be intense and complex events, with each family bringing its own perspective, and I strive to create a seamless and enjoyable experience for everyone involved. Our goal is always to deliver excellence, and my team and I take pride in our clients’ joy and satisfaction. Which leads me to my own disappointment in hearing about your experience - the frustrations that were shared are disheartening and not reflective of our mission to always prioritize our clients’ needs first. As is standard protocol, I made an effort to check in throughout the day and ensure everything was running smoothly. If there were issues that were causing distress, they weren’t communicated or made known to me or my assistant on the day of. I wish we could have alleviated any stress you were experiencing or concerns you may have had at your daughter’s wedding so that your day could have been stress-free and more enjoyable. We can admit and take responsibility for any mistakes, and it was an oversight that our bride’s bouquet was left behind. Although my assistant noticed the bouquet was not with the bride before the processional started, in the heat of the moment, our bride started her processional before it could be retrieved. However, she had her bouquet in hand by the end of the ceremony. Regarding the restocking of drinks, our role as coordinators typically does not include bartending services. While we did assist with initial welcome drink setup when a designated family member didn’t cover this duty as planned — ensuring water and canned champagne were fully stocked at the ceremony location — our focus had to shift to other critical tasks. I departed to a separate reception venue to arrange all the decor, while my assistant stayed behind to help bustle the bride’s dress, which required significant time and attention. We regret that we couldn't manage restocking during this transition, but our priorities were aligned with taking care of the couple’s immediate needs, ensuring the overall flow of the event, and preparing the reception space as planned, where there was a full bar and catering staff that took care of drinks for guests for the rest of the evening. Regarding the bus transportation, I want to clarify that I maintained clear and consistent communication with the shuttle service throughout the event. I provided detailed instructions for the buses to be ready at the house by 4:30 PM and to arrive at the venue at 5 PM, and I stayed in direct contact with the drivers to ensure everything went according to plan. I have documented these communications, and while I do not typically involve the couple in these logistics to minimize their stress, this does not mean communication was lacking. I understand that this may not have been evident, but rest assured, the transportation details were managed with care. We deeply understand the significance of every detail on such an important day, and we always welcome constructive feedback that can help improve our services. Again, Josie, we are sorry to hear that your experience did not align with the standards we hold ourselves to, and we have taken this experience as a learning opportunity for our team.