I have reviewed everyone I used for my wedding, and this one is the most difficult. They were the only part of my wedding that didn't go as planned (which I guess I should count as very lucky). Pros: Chelsea was amazing. Very nice and personabl...e, she dealt with me having TWO trials because I am someone who can be very picky about beauty. The second girl they sent over (cant remember her name) was equally wonderful. Those girls worked their butts off, we had 12 applications for a very large wedding party. Cons: dealing with the bureaucracy of a beauty company. They require a strict 6 application per artist. At one point I had 16 to be completed in a 4 hour period of time, and they would not send a third girl unless I paid for the other 2 applications, despite the fact only 2 artists would not fit our timeline. The owner and I went back and forth on this issue through several emails, and while she was very professional despite my obvious unhappiness, she was not empathetic and would not budge. During our 3-4 month correspondence I told them SEVERAL if not LOTS of times that I needed to be done by 2:00 PM. I was told over and over again by both owner and artists, that they always finish on time or early. Luckily, that number dwindled to 12, working out for exactly two girls. I was provided a timeline the week of as promised, that I did not like, so I tweaked it (which allowed us all to finish on time) and they accepted it, only to come back 2 days before the event to tell me it had to be changed. My version had one girl doing 5 applications, the other doing 7. It had to rearranged so both girls did 6 applications, so their resolution to accommodate for that extra time was to take away 15 minutes of time from my hair and makeup-THE BRIDE, and then had the nerve to ask me if that was ok. SERIOUSLY? But now I was pinned in a corner and no other options, so I just trusted that all that talk about finishing on time was honest. Well what happened the day of, was exactly what I tried telling them would happen for 3 months. They were rushed, which rushed my hair and makeup, AND they finished 30 minutes LATE. This took away from 30 minutes of photographs I could've had (because we took them prior to the ceremony). We were rushed taking pictures which was a stress and a heartbreaking loss I didn't need. So do they do a decent job? Yes. But if they try to tell you they always finish on time... ITS A LIE. I gave 3 stars (in the middle) because they are lovely to work with, and my bridesmaids looked great. But, my hair was falling out by the end of the night (which in fairness, could've been the dancing), and I felt my makeup could've been a bit better (eyebrows uneven, eyelashes off-center)-little details that I KNOW someone as talented as Chelsea could've done better had we not been so worried about time. However, the loss of all the photos I could've had, had they just LISTENED to me, and been more flexible, is what makes me more sad than anything else.