This place is run by Divas. In a bad way.
I must be living in an alternative reality since most of these reviews look great, but my experience here was horrible. I flew in from MI this past Fall to go wedding dress shopping with my mom and tw...o bridesmaids. When we arrived for our appointment, we were greeted by a lady at the front desk who then proceeded to complain loudly to us and to anyone who would listen about a lot of extremely personal events in her life (death in the family, illness, etc.). That's a real bummer but was also was not a very professional way to start and set a weird tone for our visit. I could hear her complaining to other customers throughout our whole visit.
We had an attendant assigned to us, and the first question she asked was how much we were planning on spending. A reasonable request, although a little forward. However, the attendant was visibly disgusted by our budget of $3-4K. She moved us from the fitting area with a couch, because that was reserved for "other customers," although none were in sight. Ok, maybe someone else reserved it. She then suddenly had "another engagement" and left us with a novice attendant. There were no other customers.
Although it felt like we were being handed off, the new attendant was very sweet. Unfortunately she seemed to be brand new, and could not answer any questions about any dresses, and was too timid (or had been told not to) to ask another attendant about our questions. We looked around at dresses on the rack, and the support staff was helpful in moving dresses I liked back to the dressing room. When it came time to try them on, I realized all the wedding dresses were a size 18 or up, so I was swimming in all of them. The attendant had no idea how to pin the dresses back so that they fit. All of them were literally falling off and I had to hold them up when I went out to show my mom and bridesmaids. I tried on a few dresses, but because I couldn't see how anything would fit, they all looked awful. After trying on a few I decided it would be best if we went somewhere else. Our attendant was sweet and tried to write down the designer names of some of the dresses I had liked, but then completely disappeared. We waited for 10 minutes, not knowing what was going on, until she finally came back and said that she could not give us the names and, if we liked a dress, we would have to come back. Needless to say, we bought a wonderful dress somewhere else.
Some rude and judgmental staff, other sweet but completely untrained staff, a complete waste of our time and the whole experience honestly felt horrible.