Sip Hip Hooray

1-3 weeks and I provided the artwork so that wasn’t needed to be done by SSH. My wedding is this week and I have not received them. I have called (nobody has answered) and emailed several times. The only response I received was after making a public comment on their instagram and it was a response saying my items were in production. That was a week ago and I have gotten no update since. I probably seem annoying but when it comes to a wedding, there is a deadline! I’ve heard great things about SSH and the cocktail stirrers are the way I was going to incorporate my three rescue dogs in my wedding and I know they are going to be beautiful when I (fingers crossed) receive them. Getting married is stressful as it is and you want vendors who are communicative. Unfortunately I have found this business to be hard to communicate with. This is a detail of my wedding that was important to me and the website indicated I would have my items on time. I am writing this review mainly based on the lack of communication. The item quality seems great. I’m praying that the items ship quickly but I leave for my wedding in 48 hours and they have not shipped as of now. This has been stressful for the final weeks before my big day and a little communication would go a long way. I’m sad I had to resort to public comments and reviews but I’m just disappointed. There is no time to get my items made with another company. Save yourself the stress and consider going with another company if you are working on a deadline or order far in advance! Here’s to hoping my package ships today. UPDATE! THEY SHIPPED!! Thanks SSH!

eren’t printed perfectly (missing parts of letters, etc). I felt like they should do some quality control to catch ones that aren’t up to par! However, when I brought it to their attention, they did eventually send me replacements that looked perfect, I just had to follow up several times.

eks out from my event after understanding they would be delivered in the 1-2 week timeframe (based on their website). However after expressing concerns, numerous times, I was ignored and eventually told they could not make my date commitment (2 days before said date). They blamed the production team, which is very disappointing in itself instead of owning up to their lack of control of their sub-suppliers. BE AWARE of the fraudulent claims to meet commitments.

NTEED delivery by 9/29. I never received an email that they were ready to ship. For TWO WEEKS I tried emailing the orders team and the general inquiry email address listed on their website and never heard back. I even tried calling their physical shop in TX and no one answered. I got an email today, the GUARANTEED DELIVERY DATE, that the order was “probably left behind at the dock.” After trying to get ahold of them for two whole weeks with no response, they’re going to tell me the order simply didn’t ship? I paid through ShopPay - ShopPay issues a notification as soon as the shipping label is created. I never received a notification. Something doesn’t quite add up. They issued me a refund instead of trying to remedy the issue - so clearly they aren’t interested in your business anyways. Save yourself the time & money.

eceived them in time. Because they are a custom order I was asked to expedite the approval of the hand drawn sketches in order to receive them the day before the event, rather than weeks before. I understood that it takes time to make custom products so I trusted the company would follow through. I approved the sketch immediately upon receiving the email and received confirmation they sent it over to production. The day before the event, no koozies came. I emailed and called multiple times, finally getting an answer at the storefront. The staff member I spoke with was very kind but unfortunately could not help provide me an answer. She informed me that the owner would be calling me shortly. I never received a call. The event passed with no koozies. The following Monday I received an email apologizing and asking if I wanted the koozies by the wedding date. I responding thanking them for the apology and asking if they could send an additional amount of koozies as there will be more people attending the wedding than there were at the shower. I never received a response to my email - they instead just shipped the koozies with the original amount. I sent them a follow up email expressing my frustration with the lack of communication and lack of resolve for the fact that I paid to have these koozies for my event and they were not there. I have yet to receive any further communication from them. It is disheartening seeing all of the positive reviews and trusting a company only to have them fail to meet basic expectations. I wanted to post this review to forewarn future customers, especially those of you who count on companies to be there for your big day.

r cups, save the dates, invitations, koozies, and guest book from Sip Hip. Everything we got was beautifully done. I plan to use them for any parties I have in the future!

a beautiful custom portrait of our dog Bruce for the back. Our guests loved them!

r guests complimented them. 10/10 would order from them again

experience with them was in getting the koozies, I changed my delivery from at-home delivery to pick up in stores due to rising theft at my apartment complex with packages, which was no problem at all for Sip Hip Hooray. HOWEVER, when I was informed I’d get an email when they were delivered to the store I did not and when I was finally notified I could pick them up in stores they couldn’t locate the koozies as they relocated the night before for an event. The owner offered to drive them personally to our apartment once they were located for which we were appreciative of the offer; however, I felt that situation was completely avoidable and the stress was unnecessary for any bride to deal with a week before her wedding.

ere was a mistake in printing an assured me they would reprint them. Over the past month I have sent multiple emails and never heard anything back. I had read several reviews that mentioned the company’s poor customer service, but I figured I was ordering with enough extra time that it would not be an issue. I am so bummed because the artist did a great job drawing the venue. I hope the company can figure out to fix this situation. I would not recommend ordering from Sip Hip Hooray.

will all of the changes I requested and also made sure I was aware of turnaround time and when the order needed to be finalized to ensure we got everything on time! You do need to have a design in mind if you're creating your own design, but they allow you to make unlimited changes and will work with you to make sure everything is perfect before placing the order. I would 10/10 recommend!

red. I have called so many times and finally they told me that everything was printed correctly. Heather in design tried to help but the production team basically told me not their problem. I spent close to $900 and the only thing that I can use is the guest towels. The print quality on the styros is horrible, the ink rubs off. If Sip Hip Horray can call me and fix this issue I will happily write a new review.

vision come to life. We are in NC and it took maybe 2 weeks for our koozies to arrive. They are GORGEOUS!

them and thought it was a great touch! We have extra and I am so happy we do because it is such a great memory of our wedding! Thank you Sip Sip Hooray!

al the ordering process is. Everyone loved them and we also kept some because they are so cute and remind us of our amazing wedding day!

g able to see an example prior to them being printed. Will definitely order from them again for any other future can cooler needs!

proof until April 20th. After making one small change, I approved them for production on the morning of April 22nd, and they supposedly were moved into the product phase on April 23rd. On this timeline, they should have been shipped at the latest by May 7th with an on-time arrival by May 14th. On May 13th, I still had received no update on my order. I reached out to ask when it would be shipped and received a vague response about delays due to COVID limitations (at this point, COVID has been a known issue for over a year, so these delays should not be a surprise). I was told that they were trying to get orders delivered by the event date, but was given absolutely no status update on my particular order or any shipping date estimate. It was extremely stressful to have no concrete information about my order when my wedding was only two weeks away. Furthermore, I was frustrated that the company was aware of these possible delays and did not communicate them to me until I had to reach out one day before my requested delivery date. I checked in again on May 18th with a more direct message that I wanted an expected shipping date. At this time, I was told that my absolute latest delivery date of May 27th would be communicated to the production department (even though the original date of May 14th should have already been communicated when I originally placed my order). The order finally shipped on May 21st and was delivered on May 25th. This was one week and four days after my requested delivery time and only two days before the latest possible delivery date. This timeline caused a lot of anxiety for me during an already stressful time leading up to my wedding. The products turned out nicely, but I expected better in terms of shipping and delivery.

t best. I upgraded to the paper box and the paper is adhered to the box terribly. The sides don't match up and there is clearly glue all over them. The monogram looks painted on and is not precise at all. The letters are not supposed to be touching and they are. The lines are not crisp or clean as they are blurred. I am very disappointed with the quality and was unable to use the matches at my wedding. We gave our candles as escort "cards" and unfortunately did not use the matches as the quality was not to our standard.

ere due to arrive) they told us they still had no update on the status of our items and there was no way we'd have them in time. Absolutely terrible of a company! I've read multiple reviews with the same story as mine. They are impossible to get in touch with and get any updates on either.

y had a production time of 1-2 weeks. Even with the added time needed for a custom pet portrait I was well within the supposed production time frame. I was told I would have my koozies in hand by a specific date. When that date came and went with no shipping update or contact from Meagan, I reached out. She told me that they were experiencing delays due to Covid and would try their best to have my product to me by my wedding. It is now the week of my wedding and I have finally received a tracking number, but we are cutting it very close. I'm so disappointed to have to leave this review, but the company was not honest at the get-go regarding delays they were experiencing.

stopped responding and I have not received any updates or responses for a refund to my last four emails - stay away!!

ers a great variety of product and customization options.

le over two weeks in advance. When I ordered, I thought I was good to go, since the date by which I needed the cups fell within the window provided by Etsy. When I simply asked to confirm I could receive the cups by a certain date, I was told I'd have to pay $25 additional for a "rush order." I honestly cannot see how two weeks in advance qualifies as a "rush order," and I told the seller that I was frustrated but would pay the extra amount. The next day, she CANCELLED my order, after representing to Etsy that she and I agreed to cancellation, which is patently untrue. If I wanted to cancel my order, don't you think I would've done so after learning of the ridiculous "rush" upcharge? I was then told I was not a "good fit" for her shop, simply because I expressed disappointment with the "rush order" fee I had to pay on the back end after already placing and paying for my order. I'm now in a bind, because I have to find an alternate vendor. I guess her tactics are a good way to avoid negative reviews on Etsy, though...I'd have only good reviews, too, if I cancelled orders and silenced customers who expressed any level of dissatisfaction with me. I'd recommend you think twice before using this company.

ages for FIVE DAYS STRAIGHT. Had to find another RELIABLE vendor to create our wedding weekend supplies. STILL WAITING FOR A RESPONSE AND FULL REFUND. Contact legal counsel next.

TSTANDING!!! Any changes I needed, it was not a problem. Meagan took her time to make sure everything I ordered was perfect. Once I received the items, I couldn’t believe it. The quality was great and I can’t thank y’all enough for making my special day just that much better!!! I highly recommend!!!!!!

customer service and fast delivery!!

with the frosted cups for our engagement party! The quality of the print is great! I plan on ordering more stuff for the rehearsal dinner and wedding day, too! They work side-by-side with you to make sure your order is exactly what you want it to be -- I wouldn't recommend anyone else!

was so faint. I called to try and get it resolved and Luke told me that I was just nit picking the work and he'd just rather not do business with people like me. I expected to get what I paid for not defective product. They rarely responded to emails and I didn't know until days before my daughters if I'd get the correct product or not. If you want to avoid unneeded stress during your wedding planning don't use this company.

exas A&M Aggies and have some maroon ones with "Whoop!" on it, huge hit!

ity was excellent!

ed them in a timely manner!

ng real! So polite and friendly! I was able to review and edit many times before going into production. The quality of the can coolers is great too!

was very pleasant. They were scheduled to be shipped by July 20th. When they did not ship I had to contact Megan and ask her what was going on (in my opinion that should have been her responsibility) she told me that there was a one day delay in getting the blush koozies but they would guarantee delivery by August 15th (three days before my wedding). When August 14th got here and I still had no shipping info I contacted her AGAIN, she told me AGAIN there was a one day delay but would upgrade me to neoprene and they would for sure be here by the 16th. Yesterday was the 16th, still no koozies, and now she’s stopped replying to my Etsy messages. I have opened a case with Etsy to try to get my money back. At this point I’m extremely disappointed my guests won’t be leaving with koozies. It was one of the main things I wanted to have on my big day. And now Megan has ruined any and all chances of that for me. Brides, beware!!

t through just to make sure everything was correct. Both the cups and the koozies arrived much quicker than expected.