Smyth Jewelers

how all the other employees are described on reviews. She was kind and helpful, not judging us or pushing a sale. Definitely recommend smyths for Lily specifically!

f my dreams. Tracy and the sales team listened to what I valued and brought out a stunning estate sale diamond that dates back to pre-1880. When we came in for our wedding bands, I made a decision too hastily, and when it arrived knew I needed something different. Tracy was understanding and patient as I tried on rings during not one, but two more visits. My fiancé bought a locket for his Mom as a wedding day gift and when I picked it up, the man helping me was quick to offer gift wrapping and did a wonderful job! I’ve always felt so welcomed and appreciated as a customer in Smyth and have never felt like they’re trying to push something on me just to make the sale. We could not be happier with our experience and recommend Smyth to everyone!

not pushy at all. Loved working with Smyths!

e is great and the staff are kind and considerate. We were so pleased that we went back and bought our wedding bands a few months later. And they remembered us! They have definitely made customers for life out of us!

regarding the condition of the ring, assured me that it was not in danger of breaking and made some minor adjustments to correct the issue of the rings rubbing together. I had it back on her hand the next day It was a very pleasant experience after my initial disappointment. Josh went above and beyond to assure me that we would continue to be taken care of and used my experience as a learning tool for the associate who initially helped me. As they continue this level of service and make sure that all associates are trained to provide it Smyth is an excellent option for Jewelry and gifts. I am very disappointed with the service I received at the store today and I should start by saying I used to love the customer service that your employees provided. I bought my wife's engagement ring, wedding band, my wedding band, a watch, and all kinds of miscellaneous gifts over the past 7-10 years. The experience was always a pleasure. Somehow this has changed. I used to hear people say, "let me see how we can help" or "we can take care of this" now all I have heard recently is, "there is nothing we can do" or "you'll have to buy another ring." I cannot understate how unpleasant it has been to visit your store for service. I was told today that my wife's engagement ring is wearing down and will soon break. The reason is that she is wearing it alongside her wedding band and the metals rubbing together are wearing down the legs of the setting. This was a very special and expensive ring for me and my family, and to be told that it will soon break and the only thing you can do is solder the rings together or buy a spacer ring was extremely disappointing. When we bought the wedding band (with the engagement ring on her finger), no one warned us that this was a possibility, besides the fact that a ring which costs that much money should come with some assurance that it will not wear down and if it does you will help to fix the problem. This all happened within 5 years of being married. When my wife took my watch in for service several months ago because it was running slow was told that she would have to send it back to the manufacturer and that your store could not help. I had heard friends of mine and others say "Smyth has gone downhill" or "that something had changed there" but I didn't want to believe it until I saw it firsthand. It is very sad that I have to say that I will be making my next purchase at someplace other than Smyth.

p the first time this error was discovered when the ring was way too large. The person in charge of the service center told us they would reduce the price of the ring when they resized it. A week later we went to pick up the ring. A different service manager was there and told us they would not discount the ring and there was no note of it on our account. It is now 4 days before the wedding and we can't really go somewhere else to get the bands. Needless to say, not happy at all.

IMONIUM NOT ONLY MEETS, IT EXCEEDS THOSE STANDARDS. ALL OF THE SALES REPRESENTATIVES ARE MORE FRIEND THAN BUSINESS ACQUAINTANCES. I BRING MY FAMILY AND FRIENDS TO SMYTHS WHENEVER I HEAR THEM EXPRESS AN INTEREST IN PURCHASING JEWELRY AND ASSORTED OTHER PRODUCTS. I WOULD NEVER DO THAT IF I WERE NOT 100% SATISFIED WITH THE COMPANY.

g there (Elliott City location) I would strongly advise choosing a different store to purchase from. My fiancé was told he was purchasing a GIA certified diamond but when the time came to get the paperwork it supposedly couldn't be located, that is because it was never a certified diamond. Upon insisting the diamond be certified as we were told it was, it came back from GIA rated 1 grade lower in almost every category. This is known as "grade bumping". The Federal Trade Commission does have laws about diamond grade bumping and allows diamonds to be sold within 1 grade of what they truly are. So, yes, Smyth stayed within FTCs "rules"; however, is this ethical? Absolutely not. The difference in price between 1 grade of color, clarity, etc. is significant and as stated before, my diamond was off by 1 grade in almost all categories which adds up to big bucks in price differences. After realizing that they "messed up" they offered us a diamond which were the specifications cited from the original diamond purchase. What is irritating is that they acted as if they were doing us a favor by replacing the diamond with what we thought we purchased in the first place. Overall, yes they did attempt to make it right. With that being said, I would never trust purchasing from them again in the future. While they kept stating that the salesperson would have no reason to lie because she does not make commission, the store itself still lied on paperwork to make the store more money. If you do still feel inclined to buy a diamond from Smyth I would suggest only purchasing a GIA certified diamond, paperwork in hand. The jewelers may feel as though they didn't do anything wrong; but, bottom line is that it is unethical and sneaky.

spinning. They added sizing beads at no cost and had it done the same day. Every employee was very kind and willing to help us. We will be going back for our wedding bands. You cannont go wrong with Smyth.

s helpful, knowledgable and most importantly, fun and approachable! They are our choice of jeweler for life!

liked! I got the matching band for my engagement rings and my husband got a silver/gold band. If you go, ask for Billy! He's awesome to work with.

ring apparently needs to be examined for loose diamonds. We understand that things like this does happen but it would have been nice to know about have the ring checked when he bought the ring. We were told that we would have to pay for the diamond and that it would be ready in two weeks. Three weeks later we are still chasing them down to find out if the ring is ready. Each time we called it was someone new we talked to with a new story about why the ring wasn't ready. After multiple calls and manager requests we finally got the ring back after almost a month. Granted Smyth offered to cover half of the cost of repair. So we figured we would give them another try with our wedding rings. We were told the bands we ordered would be ready in a week no problem (we were getting married in two weeks). It took three phone calls after a week, three reps to finally get the bands the week prior to our wedding. When we showed up to pick up the rings we found out that there was an outstanding $20 after we had paid for the rings in full. That was the last straw. I know that Smyth has one of the largest selections in the Baltimore area but it's at the expense of quality and service.

to make a sale. Will definitely be using them in the future

y from anywhere else from now on!

d my husband's wedding band came from here and we love them all. They resized my engagement ring for me for free- 2x! My husband's ring came back too small and they happily got a new one made for him. My wedding band they customized the so the size of stones would match my engagement ring and so they went the same distance around the ring. The customer service counter in the back of the store can be kind of slow, but the sales people certainly work hard to earn your business and they make great quality products which they stand behind.

hey just didn't have enough time.

et our wedding rings there. My husband wanted the Tungsten comfort fit (so he was an easy sale). We decided to go to their Red Carpet Sale and I lucked out getting a beautiful eternity band (perfect fit) for 65% off. We will always do our shopping at Smyth!

o them. One-on-one service, every time I've been there. Quick processing for pickups and free cleanings and gemstone adjustments for any article you've ever bought there. Great experience. love this place! We got our engagement ring, as well as both our wedding bands here.

hey have great customer service. there was a slight issue with the ring (wrong size!) but they were all over fixing it in no time!! they even delivered the ring to Ocean City.

everal times to be cleaned. Their customer service is amazing.

the door, we knew that this was going to be the place we bought our rings. We were quickly greeted by Brian, who was more than eager to help us through every step of the process. We really hit it off with Brian and had a great feeling when he helped us select the perfect rings. He was extremely helpful, very responsive to emails, very flexible and went above and beyond to make sure we were completely happy with our purchase. I HIGHLY recommend Brian and Smyth Jewelers to anyone and I know that this will now be our go-to jeweler for anything needed in the future. Thank you Brian and Smyth....you have two new customers for life!

as fantastic, she helped us find what we wanted and stay in our price range. She made the experience all the much more enjoyable and we even had champagne, that never hurts!

I lost a diamond. They will replace them for free but I am frustrated that my husband still has to pay a ring payment because they had ordered the wrong matching wedding band. When they ordered the correct one it was $1,000 more and since he started paying the ring payments I have lost a stone. My entire extended family have been going to Smyth foreverrrrr and they have always made right and I felt like they should have done something but didnt do anything about the fact that I have lost 2 diamonds and still have a stupid ring payment bc they ordered the wrong ring.

y lady said they were still open that day so we went straight there (on a Sunday night). The lady helped us by actually explaining each metal and the pros and cons to each one. I knew what I wanted by my husband wasn't sure because he has never worn jewelry before. If she hadn't educated us we probably would have bought the wrong one. They are extremely professional and helpful. We love our rings which were made exactly for us. We also have unlimited cleaning and resizing for the rest of our lives without paying extra for that service. Save yourself the stress and wasted time and just go to Smyth's. We went to the one in Annapolis Towne center and it is very nice.

ou are dreaming of or looking for, the staff will help you design the piece with the assistance of their buyers and in-house/contracted designers. My husband and I had Smyth Jewelers recreate a wedding band that matched my engagement ring and his grandmother's original wedding band. It turned out perfectly! If you didn't know we had it made custom designed, you would have thought my wedding band was the original. We are both very happy with the wedding band. Smyth Jewelers be our family jeweler for years to come!

al order he made for my engagement ring and then to my numerous visits after our engagement to get the ring sized just right. The service and willingness to go above and beyond was very impressive. Makes me feel like so special every time I go in.

se interest in us when we said we wanted simple bands without stones for our wedding rings. The service for resizing and jewelry repairs is fabulous and we love the warm cookies they have out for customers. I've recommended Smyth to other friends considering engagements and marriage and will keep them in mind for our jewelry needs in the future.

graved and ready on time.

's phone calls or emails about when the few customizations would be done and when the ring would be ready. After a few weeks we went back to Smyth and asked for a refund. Rather than making the situation right, the new sales person just went on and on about why Smyth was so great. We went searching for another set and when finding it at another jeweler, my husband went back to Smyth because they had the lowest price. Again, the sales person would not return calls or emails and my husband had to speak to a manager to get results. The manager stated, "Seeing how much money you are spending, there is no reason why this sales person is not communicating with you." We have only returned to Smyth for cleanings.

nt desk clerk was inconsiderate of our spot in line and was curt in her behavior. I will absolutely never give them my business again.