Smyth Jewelers

Everyone we have worked with at Smyth has been nothing short of amazing. We came in to just get an idea of what’s available for engagement rings and left having designed the ring of my dreams. Tracy and the sales team listened to what I valued and brought out a stunning estate sale diamond that dates back to pre-1880. When we came in for our wedding bands, I made a decision too hastily, and when it arrived knew I needed something different. Tracy was understanding and patient as I tried on rings during not one, but two more visits. My fiancé bought a locket for his Mom as a wedding day gift and when I picked it up, the man helping me was quick to offer gift wrapping and did a wonderful job! I’ve always felt so welcomed and appreciated as a customer in Smyth and have never felt like they’re trying to push something on me just to make the sale. We could not be happier with our experience and recommend Smyth to everyone!

Loved working with Smyths for our wedding bands! They had a beautiful selection in all different price ranges. Wanda was there to guide us through buying our wedding bands and was not pushy at all. Loved working with Smyths!

New to Maryland, my boyfriend (now husband) and I walked into Smyth on our ring shopping quest. It was the first store we went to and we didn't bother looking elsewhere. The service is great and the staff are kind and considerate. We were so pleased that we went back and bought our wedding bands a few months later. And they remembered us! They have definitely made customers for life out of us!

UPDATE: Immediately following my negative experience Smyths customer service manager Josh contacted me, and met with me personally. He apologized that I was initially misinformed regarding the condition of the ring, assured me that it was not in danger of breaking and made some minor adjustments to correct the issue of the rings rubbing together. I had it back on her hand the next day It was a very pleasant experience after my initial disappointment. Josh went above and beyond to assure me that we would continue to be taken care of and used my experience as a learning tool for the associate who initially helped me. As they continue this level of service and make sure that all associates are trained to provide it Smyth is an excellent option for Jewelry and gifts. I am very disappointed with the service I received at the store today and I should start by saying I used to love the customer service that your employees provided. I bought my wife's engagement ring, wedding band, my wedding band, a watch, and all kinds of miscellaneous gifts over the past 7-10 years. The experience was always a pleasure. Somehow this has changed. I used to hear people say, "let me see how we can help" or "we can take care of this" now all I have heard recently is, "there is nothing we can do" or "you'll have to buy another ring." I cannot understate how unpleasant it has been to visit your store for service. I was told today that my wife's engagement ring is wearing down and will soon break. The reason is that she is wearing it alongside her wedding band and the metals rubbing together are wearing down the legs of the setting. This was a very special and expensive ring for me and my family, and to be told that it will soon break and the only thing you can do is solder the rings together or buy a spacer ring was extremely disappointing. When we bought the wedding band (with the engagement ring on her finger), no one warned us that this was a possibility, besides the fact that a ring which costs that much money should come with some assurance that it will not wear down and if it does you will help to fix the problem. This all happened within 5 years of being married. When my wife took my watch in for service several months ago because it was running slow was told that she would have to send it back to the manufacturer and that your store could not help. I had heard friends of mine and others say "Smyth has gone downhill" or "that something had changed there" but I didn't want to believe it until I saw it firsthand. It is very sad that I have to say that I will be making my next purchase at someplace other than Smyth.

Bought wedding bands and an engagement ring from Smyth. The salesman incorrectly put the size of one of the wedding bands in for the order by 3 sizes. When we went to pick them up the first time this error was discovered when the ring was way too large. The person in charge of the service center told us they would reduce the price of the ring when they resized it. A week later we went to pick up the ring. A different service manager was there and told us they would not discount the ring and there was no note of it on our account. It is now 4 days before the wedding and we can't really go somewhere else to get the bands. Needless to say, not happy at all.

YOU RETURN TO ANY STORE REPEATEDLY IF THEY HAVE GOOD CUSTOMER SERVICE, HIGH QUALITY MERCHANDISE, A COMPANY POLICY OF STANDING BEHIND THEIR CUSTOMERS, AND FAIR PRICES. SMYTH'S IN TIMONIUM NOT ONLY MEETS, IT EXCEEDS THOSE STANDARDS. ALL OF THE SALES REPRESENTATIVES ARE MORE FRIEND THAN BUSINESS ACQUAINTANCES. I BRING MY FAMILY AND FRIENDS TO SMYTHS WHENEVER I HEAR THEM EXPRESS AN INTEREST IN PURCHASING JEWELRY AND ASSORTED OTHER PRODUCTS. I WOULD NEVER DO THAT IF I WERE NOT 100% SATISFIED WITH THE COMPANY.

If you asked me a couple months ago where I would recommend buying jewelry from I would've said Smyth jewelers without hesitation. However, after my fiancé bought my engagement ring there (Elliott City location) I would strongly advise choosing a different store to purchase from. My fiancé was told he was purchasing a GIA certified diamond but when the time came to get the paperwork it supposedly couldn't be located, that is because it was never a certified diamond. Upon insisting the diamond be certified as we were told it was, it came back from GIA rated 1 grade lower in almost every category. This is known as "grade bumping". The Federal Trade Commission does have laws about diamond grade bumping and allows diamonds to be sold within 1 grade of what they truly are. So, yes, Smyth stayed within FTCs "rules"; however, is this ethical? Absolutely not. The difference in price between 1 grade of color, clarity, etc. is significant and as stated before, my diamond was off by 1 grade in almost all categories which adds up to big bucks in price differences. After realizing that they "messed up" they offered us a diamond which were the specifications cited from the original diamond purchase. What is irritating is that they acted as if they were doing us a favor by replacing the diamond with what we thought we purchased in the first place. Overall, yes they did attempt to make it right. With that being said, I would never trust purchasing from them again in the future. While they kept stating that the salesperson would have no reason to lie because she does not make commission, the store itself still lied on paperwork to make the store more money. If you do still feel inclined to buy a diamond from Smyth I would suggest only purchasing a GIA certified diamond, paperwork in hand. The jewelers may feel as though they didn't do anything wrong; but, bottom line is that it is unethical and sneaky.

I used them to service my wedding band and engagment ring:) Staff was super nice and they were very quick.

Smyth has the best customer service I have ever experienced. My fiance purchased my beautiful engagement ring here, we went back because the fit wasn't quite right and my ring kept spinning. They added sizing beads at no cost and had it done the same day. Every employee was very kind and willing to help us. We will be going back for our wedding bands. You cannont go wrong with Smyth.

Rob at Smyth Jewelers made our experience one to remember. From helping my husband pick out my engagement ring to the purchasing of our wedding bands, Rob and the staff at Smyth was helpful, knowledgable and most importantly, fun and approachable! They are our choice of jeweler for life!

Everyone here is so helpful and nice. My husband and I bought our bands through them and my engagement ring. The staff was able to work within our budget and find something that we liked! I got the matching band for my engagement rings and my husband got a silver/gold band. If you go, ask for Billy! He's awesome to work with.

My husband got my engagement ring from Smyth and within 8 months one of the medium-sized diamonds in a four-prong setting fell out. That's when we found out that every 6 months the ring apparently needs to be examined for loose diamonds. We understand that things like this does happen but it would have been nice to know about have the ring checked when he bought the ring. We were told that we would have to pay for the diamond and that it would be ready in two weeks. Three weeks later we are still chasing them down to find out if the ring is ready. Each time we called it was someone new we talked to with a new story about why the ring wasn't ready. After multiple calls and manager requests we finally got the ring back after almost a month. Granted Smyth offered to cover half of the cost of repair. So we figured we would give them another try with our wedding rings. We were told the bands we ordered would be ready in a week no problem (we were getting married in two weeks). It took three phone calls after a week, three reps to finally get the bands the week prior to our wedding. When we showed up to pick up the rings we found out that there was an outstanding $20 after we had paid for the rings in full. That was the last straw. I know that Smyth has one of the largest selections in the Baltimore area but it's at the expense of quality and service.

Smyth is the only place I know where thier associates do not work on commission. This makes me feel more comfortable that what i'm being told is correct and they arent just looking to make a sale. Will definitely be using them in the future

Huge selection and great staff! Always helpful and friendly, even when we didn't buy anything. When we did buy, they always worked to get us the best deal! Will never buy jewelry from anywhere else from now on!

We have been going to the Timonium location and the saleswoman we worked with was great. Unfortunately she is no longer with Smyth, but both my wedding ring and engagement ring, and my husband's wedding band came from here and we love them all. They resized my engagement ring for me for free- 2x! My husband's ring came back too small and they happily got a new one made for him. My wedding band they customized the so the size of stones would match my engagement ring and so they went the same distance around the ring. The customer service counter in the back of the store can be kind of slow, but the sales people certainly work hard to earn your business and they make great quality products which they stand behind.

They were very friendly and willing to work with me. I went there with only 6 weeks until our wedding and they were able to get me the ring I wanted when other companies told me they just didn't have enough time.

My husband picked out my engagement ring at Smyth so we purchased our bands there as well. Absolutely gorgeous bands, and impeccable service.

My husband went to 10 different jewelers until he picked Smyth to get my engagement ring. He said they were so fantastic in explaining everything. So we definitely decided to get our wedding rings there. My husband wanted the Tungsten comfort fit (so he was an easy sale). We decided to go to their Red Carpet Sale and I lucked out getting a beautiful eternity band (perfect fit) for 65% off. We will always do our shopping at Smyth!

Amazing...great choices, luxury feel. Excellent cust. service.

Smyth always has a good time getting you what you need, whether its a cleaning, picking something new out, or old, and you walk away feeling special, and that you meant something to them. One-on-one service, every time I've been there. Quick processing for pickups and free cleanings and gemstone adjustments for any article you've ever bought there. Great experience. love this place! We got our engagement ring, as well as both our wedding bands here.

Rob made our ring shopping experience delightful. I picked out both of my rings. Even though i didn't think i wanted a certain style, he suggested i try it on and i LOVED it. They have great customer service. there was a slight issue with the ring (wrong size!) but they were all over fixing it in no time!! they even delivered the ring to Ocean City.

Great selection, great quality, great service, and reasonable pricing. They will also clean your ring at no charge anytime you'd like.

We got both my engagement ring and wedding band at Smyth. They were amazing to work with. Once we told them our budget there was no pressure to up-sell us. I've taken my rings in several times to be cleaned. Their customer service is amazing.

My husband and I worked with Brian at Smyth Jewelers when picking out our wedding bands. We had been to a few jewelry stores before going to Smyth, and from the moment we walked in the door, we knew that this was going to be the place we bought our rings. We were quickly greeted by Brian, who was more than eager to help us through every step of the process. We really hit it off with Brian and had a great feeling when he helped us select the perfect rings. He was extremely helpful, very responsive to emails, very flexible and went above and beyond to make sure we were completely happy with our purchase. I HIGHLY recommend Brian and Smyth Jewelers to anyone and I know that this will now be our go-to jeweler for anything needed in the future. Thank you Brian and Smyth....you have two new customers for life!

We went to Smyth for our wedding and engagement rings. The engagement ring that I got was amazing and so unique. When I went back to get the wedding band, I worked with Carla who was fantastic, she helped us find what we wanted and stay in our price range. She made the experience all the much more enjoyable and we even had champagne, that never hurts!

I love love love both my engagement ring and wedding band but very frustrated with Smyth. 7 days after I received my engagement ring I lost a diamond. Then 1 day AFTER my wedding I lost a diamond. They will replace them for free but I am frustrated that my husband still has to pay a ring payment because they had ordered the wrong matching wedding band. When they ordered the correct one it was $1,000 more and since he started paying the ring payments I have lost a stone. My entire extended family have been going to Smyth foreverrrrr and they have always made right and I felt like they should have done something but didnt do anything about the fact that I have lost 2 diamonds and still have a stupid ring payment bc they ordered the wrong ring.

We went to several jewelers. None had what we wanted in store, all said they would look in to it and none called us back aside from Smyth. We found them at a vendor show and they lady said they were still open that day so we went straight there (on a Sunday night). The lady helped us by actually explaining each metal and the pros and cons to each one. I knew what I wanted by my husband wasn't sure because he has never worn jewelry before. If she hadn't educated us we probably would have bought the wrong one. They are extremely professional and helpful. We love our rings which were made exactly for us. We also have unlimited cleaning and resizing for the rest of our lives without paying extra for that service. Save yourself the stress and wasted time and just go to Smyth's. We went to the one in Annapolis Towne center and it is very nice.

Helpful and easy to work with. They re-ordered my husband's ring for free when he got the wrong size.

My beautiful sapphire and diamond band is unique and beautiful. Makes me feel like a princess!

I have been using Smyth Jewlers for over 10 years as my primary jeweler. They have invaluable costumer service and limitess product selection. If you can't find exactly the piece you are dreaming of or looking for, the staff will help you design the piece with the assistance of their buyers and in-house/contracted designers. My husband and I had Smyth Jewelers recreate a wedding band that matched my engagement ring and his grandmother's original wedding band. It turned out perfectly! If you didn't know we had it made custom designed, you would have thought my wedding band was the original. We are both very happy with the wedding band. Smyth Jewelers be our family jeweler for years to come!

My husband ordered my engagement ring from Smyth and we loved the service and quality so much we returned to order our wedding bands. Smyth was extremely accommodating to the special order he made for my engagement ring and then to my numerous visits after our engagement to get the ring sized just right. The service and willingness to go above and beyond was very impressive. Makes me feel like so special every time I go in.

We got our wedding bands from the Smyth in Annapolis, MD. We dealt with Ray. He was great and helped to get everything worked out perfectly!

We really like our wedding and engagement rings, which all came from Smyth. The only thing that we found a bit frustrating was that our saleslady for the wedding rings seemed to lose interest in us when we said we wanted simple bands without stones for our wedding rings. The service for resizing and jewelry repairs is fabulous and we love the warm cookies they have out for customers. I've recommended Smyth to other friends considering engagements and marriage and will keep them in mind for our jewelry needs in the future.

All of our bridal party gifts, wedding bands, and my engagement rings were purchased here. Julie helped us with our bridal party gifts and wedding bands and was a joy to work with.

Our rings turned out to be perfect. I took the rings to be engraved a few weeks before and they found my wedding band had a chipped diamond. They ordered me a new one and had it engraved and ready on time.

My rings are gorgeous, but the way my husband was treated by Smyth was awful. The first setting he liked he put a deposit on and the sales person would not return any of my husband's phone calls or emails about when the few customizations would be done and when the ring would be ready. After a few weeks we went back to Smyth and asked for a refund. Rather than making the situation right, the new sales person just went on and on about why Smyth was so great. We went searching for another set and when finding it at another jeweler, my husband went back to Smyth because they had the lowest price. Again, the sales person would not return calls or emails and my husband had to speak to a manager to get results. The manager stated, "Seeing how much money you are spending, there is no reason why this sales person is not communicating with you." We have only returned to Smyth for cleanings.

Got my husband's wedding band here. Their service was abysmal. Their doorman has terrible attitude and was rude. We ordered ring and came back to pick it up in a few weeks. The front desk clerk was inconsiderate of our spot in line and was curt in her behavior. I will absolutely never give them my business again.

My husband and I both boughts our rings at Smyth. The moment you walk in the door, you are treated like gold.

Got all our rings here. Engagement and wedding and all the diamonds sparkle sooo much. Great service whenever you are there!

great fit for the engagement ring

Absolutely Amazing!

I loved Smyth. They were very nice and put no pressure on my fiance to buy.

The ONLY jewelers we use!

we got both of our wedding bands here. very good price and best quality.

We both purchased our wedding bands from Smyth. We love them! The people there were so easy to work with and got everything together quickly for us.

My husband purchased my engagemnt ring at Smyth as it has been his families jeweler for a long time. We decided to purchase our wedding rings here as well. The sales associates were so helpful as I ended up choosing an estate piece that they needed to make bigger. I was a little apprehensive, but it turned out beautiful and better than I expected. The selection in their store is outstanding and the patience and the knowledge of their staff is wonderful. They do an impeccable job if you need any jewelery fixed, resized, or cleaned! We plan to keep Smyth in the family as our jeweler for a long time!

My salesgirl Britny is the most amazing saleswoman ever!!! She is so helpful and on point! I highly recommend this jeweler!

The folks at Smyth are simply awesome! We worked with Brian McCullough at the Timonium store, and we can't say enough great things about him or everyone else associated with the store. First, Brian worked with me through about 2 hours of trying on different wedding rings, and even went and solicited other jewelers in the store for their opinion when I was down to 2 rings that I had a hard time choosing from. Second, he did an awesome job of sizing both of our rings, as my husband has a giant knuckle that he had trouble fitting a ring on to, and I had a weird-sized ring finger (somewhere between 5 and 5.5 ring finger) that required the store to shave down the inside of the ring (which they did, no problem!). They also had some of the best prices around the Baltimore area (we went to about 10 different places, and it isn't even close in terms of price comparison, and the quality was virtually the same). Finally, the finished product was awesome, and the rings are of high quality and fit great. This place was simply fantastic (you can't beat their prices or their service), and make sure to ask for Brian if you go in! He's the best!

Smyth Jewelers is the best in the business. Once you walk in, you know you are completely taken care of. We were even those annoying people that needed to have our rings specially ordered, fast-tracked, and engraved in a short period of time and Smyth didn't even bat an eyelash! They were happy to serve, incredibly helpful, and our rings look FANTASTIC! I recommend them to everyone!

During our first visit/look, we had quite a salesman. I am a salesperson’s dream come true and was hooked by what he said. Although my husband (who never buys anything on the first visit) wanted to take more time to mull it over, the offer we were given was great and we were told that the deposit was fully refundable within (I believe it was) 30 days so we took it. When we came back about a month later to pick up the rings and pay the final balance, we were advised that that salesperson no longer worked there because he was making unauthorized deals with customers and had received complaints about being too high-pressure in his sales. Smyth honored the deal that we were given and the representatives were apologetic for our hassle (having to explain the situation and get other people involved to resolve the situation). Although a bit of a hassle, the representatives who assisted us were very pleasant and helpful and in the end we got our beautiful rings for a great price. I would definitely still recommend them and would shop there again myself.

I found the perfect wedding bands for both myself and husband at Smyth, and my engagement ring is from there also. The staff are always ready to help, and they offer what is called "spa treatments" for your rings where they clean it extensively as well as check for loose diamonds, all for free if you purchase it from them.

I was very picky when it came to the jewelry that I wanted to wear for our wedding. Smyth's service, as always was impeccable, and they were able to help me create a necklace to wear, fix up estate pieces that were in my family, and clean all jewelry before the wedding. I can't say enough great things about them!

Kim at Smyth was amazing to deal with during our engagement and wedding band selection. Their service was 5 star, the selection was unending....we have a jeweler for life!

Great service and large selection