First and foremost, please note that I am not writing this review as a bride, rather a roommate of the bride.
Out of respect to everyone's time and to avoid an overly lengthy review - I will just note key grievances had with Laura.
1. Laura ha...d initially promised the bride that she would be the first person to arrive at the venue, and last to leave. Less than a week before the wedding, Bride received a call from Laura being advised that she would not be able to be at the venue until 14:30 due to prior engagements. That's 2.5 hours before the ceremony. 09:00 was the expected arrival time, not 5.5 hours after that. Laura blatantly stated that she was not being paid for those extra hours, so she would not be there. The bride asked Laura to drop off the decorations with her during the rehearsal/run through, but Laura absolutely refused to do so. After hours of arguing, Laura finally agreed to get to the venue as initially promised. No bride should have to deal with this type of stress THAT close to her big day.
2. I was at the venue from 09:00-send off with our other roommate. Laura was no where to be seen while we were setting up the reception room. I found her in the staging/storage area sorting through boxes while me, my roommate, the MOH, a BM, and bride's BIL were setting up the reception. Around 13:00, Laura approached the bride to let her know that she was going to take a break. Taking a break is fine! I worked in the service industry for many years so I know how crucial they are to ensure the day ahead remains productive. But at this point, there wasn't even much that Laura had even accomplished. She said to me that she was going to set up the room, and that she just needed examples of how the centerpieces were to be done, but it ended up being me and the others setting up the entire reception area.
3. Now, to elaborate with issues had during the wedding: the DJ they had hired took on dual roles of both DJ and coordinator. He ensured that guests were where they needed to be at all times. Is this not one of the responsibilities expected out of the coordinator? The DJ should not have had to do that. There were other issues had with other vendors that should have been taken care of by the coordinator, but they were neither rectified or addressed.
All issues aside, it was a beautiful and wonderful wedding nonetheless. If you do decide to book Laura as your coordinator, please make sure that each commitment she makes is in writing and in your binding contract. Otherwise, please search elsewhere for a coordinator who does not make empty promises.