I signed a ~$2000 contract for "The Essentials" (weekend-of coordination) and honestly am not sure what exactly I paid for. Prior to booking, I asked if Emily/Soiree had experience coordinating a traditional Greek Orthodox wedding and was led to believe that they had. After booking, however, Emily and her associate Hailey (who was assigned to my wedding two months before the day) had to be told multiple times about basic components of the ceremony. In April, Emily shared at a meeting that she had actually only ever coordinated a wedding for Greek people, not a wedding held in the Greek Orthodox church.
The first time my husband and I were scheduled to meet Hailey, Emily informed us at the last minute that Hailey would not be attending the meeting, but would "facetime in" on her drive home from work (we were in a noisy restaurant; this didn't work). Emily drank a glass of wine while we met in the restaurant. When I finally did meet Hailey via Zoom, she sat on her couch in her pajamas and also drank a glass of wine. All meetings with Soiree are held at a restaurant (where we felt obligated to order food), at Emily's friend's flower shop (which was uncomfortable, as we did not book her friend for our florals), or via Zoom (which would have been fine, but the few times we did meet via Zoom Emily was at noisy swim lessons with her children and Hailey was in a bar).
The night of my rehearsal, Hailey told me she had to attend a funeral the following morning, but would get to my wedding "as soon as she could". When she finally showed up the following day, she seemed very frazzled. She came after noon, but had not eaten, so she asked to eat some of the catered food we had ordered for the bridesmaids (this would have been fine, but we weren't planning on feeding her and didn't know we would need to). Hailey left her notes for the day in my suite and did not transport my reception dress to the venue, as she was supposed to. She did not assist me or my bridesmaids with getting our flowers to the venue (she had already left the hotel by then). She didn't have any of the things we were expecting her to, including the "emergency kit" listed in my contract. She had nothing my MOH had asked her for throughout the day, she did not have a safety pin when one of the flower girls' sashes came off of her dress, she did not even have a tampon for herself and had to ask my guests if they had one she could use. Hailey instructed my bridesmaids to hold their bouquets the wrong way before walking down the aisle. She showed up to my FORMAL wedding wearing black joggers, a black tank top, Birkenstocks, and a messy bun; multiple guests made negative comments about her appearance to my parents and wedding party. Hailey did not assist the photographer with getting people together for photos (as was part of my package); as a result we do not have a single photograph with any of our grandparents. She could not bustle my dress even with a detailed video (also part of the contract), my mom and MOH had to crawl on the ground to do it. She complained to multiple people in my bridal party that she was overwhelmed/worried I was going to leave a negative review.
Since my wedding, Emily has not contacted me besides sending a form email saying "Hailey said everything went great!". She has not reached out to me to apologize or ask questions, nor has she responded to any of the reviews I have left. I am hurt, disappointed, and angry that I wasted my money.