Montauk: Destination Perfect
300+ guests
AWARD WINNER (1X)
Thanks to recommendations from couples on The Knot
Host your outdoor ceremony, reception and all pre and post-wedding events within the comfort of our private resort. We still have a limited number of SPRING & FALL 2025 DATES available-but don't wait! Call us today. Our beautiful, expansive landscaped grounds & gardens can accommodate tenting for up to 300 guests. With over 4 acres, we offer plenty of outdoor space for your guests to relax while social distancing. Our chic yet charming rooms and suites are close to Montauk town and the ocean beaches. Our on-property heated pool with St. Tropez lounge beds & Backyard Restaurant offer a relaxing retreat. Let us help plan your special day & create the perfect getaway for all your guests.
Pricing details
Starting prices
Reception:
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Ceremony:
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Bar services:
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Catering:
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Starting prices don't include service fees, taxes, gratuity, and rental fees. Guest count and seasonality may also affect prices. Peak season for this venue is May-Jun and Sept-Oct.
Amenities + details
Amenities
Covered Outdoors Space
Dressing Room
Handicap Accessible
Liability Insurance
On-Site Accommodations
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Backyard
Beach
Garden
Hotel
Restaurant
Tented
Venue Service Offerings
Bar & Drinks
Destination Weddings
Food & Catering
Planning
Rentals & Equipment
Tents
Service Staff
Awards and Affiliations
Any questions?
Reviews
5.0
out of 5.024 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Sole East is described as the perfect wedding venue by multiple reviewers. The staff, including Cindi, Sean, and David, are praised for their professionalism, attentiveness, and going above and beyond to ensure a seamless experience. Guests rave about the lush gardens, breathtaking grounds, and immaculate landscaping that provide a fairy tale backdrop for weddings. The food quality is outstanding, with many guests praising the family-style dining options. Overall, Sole East is highly recommended for its beautiful setting, exceptional staff, and top-notch service.Review photos
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EMILY C
5.0
12/07/2024
We had our dream wedding at Sole East! They were flexible, caring, and professional, and they were there to support us every step of the way. The lush gardens were the perfect backdrop inside and out of the tent, and the beautifully renovated restaurant and bar blew our guests away.
Dylan C
5.0
12/01/2024
At the risk of sounding cliche, Solé East made all of our dreams come true. From the beautiful landscaping to the most amazing and friendly staff, and everything in between, everything was truly perfect down to the last detail. We cannot thank Cindi, Sean, and David enough for building such a perfectly well-oiled machine.
I don't even know where to begin. Let's start with the food. WOW. The restaurant operates at 100% all weekend, especially during the reception. The entire weekend, there was not one single less-than-great meal; our entire party staying at the hotel was obsessed and couldn't wait for their next meal.
The food at the reception? Often times, people say they don't go to a wedding for the food because it's usually not great. But not with Solé East. The food they serve comes straight from the restaurant with precise restaurant quality with every dish. They offer both single meals and family style, which we went with. Originally, there was some skepticism about family style, but trust us, it's the right choice. Everyone enjoys getting a bit of everything.
Next, let's talk about the staff. Thomas and Laurie were so kind and made sure everything was going smoothly during our stay. They were gracious to solve any problem or issue we were having, whether it be something with our room or needing to get in contact with somebody. They were always available to help; they are simply such nice people.
Third, I want to talk about how beautiful the grounds are. The landscaping is immaculate and perfect for outdoor weddings. It looked like a scene out of a fairytale; everything was maintained so beautifully.
We also want to mention how great and helpful Sue is. She made it so easy and was so accommodating when it came to helping our guests book the rooms. She was able to cater to everyone's needs and requests, making every guest have an even more wonderful stay.
Lastly, we want to thank Cindi, Sean, and David one last time. Without their tireless efforts to make sure everything went according to plan, our wedding wouldn't have been what it was. Regardless of how everything went, our wedding would have been perfect, but they made sure all our dreams came true. They truly deserve ALL the flowers.
Usually when people think of magic, they think of Disney World, but after our experience at Solé East, that's where we know the magic is.
Any questions?
Zac C
5.0
11/29/2024
Our wedding at Sole East was awesome. From the moment we started planning, Cindi and Sue from the Sole team were extremely welcoming, professional and knowledgeable. Their communication was top-notch, making the entire planning process stress-free and incredibly organized. We couldn't have asked for better coordinators—they truly went above and beyond to ensure every detail was perfect. The process honestly felt so easy and seamless.
The super-friendly staff (especially Andy) at Sole East made us and our guests feel right at home. Their attentiveness were evident in every interaction, and it really added to the joy and celebration of our special day.
The food was amazing (we went with family-style which was unique but so worth it), and it hit with all our guests. The accommodations were perfect (most of our guests stayed on site), offering a relaxing retreat after a day full of celebrations. The day after our wedding, Cindi and Sue helped us plan a BBQ for guests that were staying and we had a pool party the next day with friends and family and were able to enjoy the resort/pool together. Our guests raved about their stay and accommodations which were super convenient to everything MTK has to offer.
Sole East Resort is a beautiful venue, and our wedding was everything envisioned. We couldn't be happier with our experience and wholeheartedly recommend Sole East Resort for any couple looking for a perfect wedding destination.
My spouse and I would 100% do it all over again if we could and wouldn't change a thing.
Mikaela D
5.0
11/26/2024
We had the absolute pleasure of hosting our wedding at Sole East, and it was everything we dreamed of and more. Nestled in the heart of Montauk, Sole East is a special place that perfectly captures the charm and serenity of the area. From the stunning venue to the incredible staff, every detail was perfect, creating memories we’ll cherish forever.
The ceremony on the yoga deck was breathtaking, with an idyllic setting surrounded by lush greenery and tranquility. It provided a magical backdrop for our vows, making the moment unforgettable for us and our guests. The newly renovated backyard bar and restaurant added a chic, inviting space for our reception, perfectly blending Montauk’s laid-back charm with elegant, modern touches.
One of the things we loved most about Sole East was how everything we needed was right on-site. From the ceremony to the reception, rehearsal dinner, and welcome drinks, the entire weekend flowed seamlessly without the need for transportation or logistics. With the boutique hotel accommodating all our guests, it created a warm, communal atmosphere that brought everyone together. The rooms were beautiful and comfortable, and the property’s inviting vibe felt like a mini getaway for everyone. Knowing our friends and family could safely walk back to their rooms at the end of the night made the weekend stress-free and even more special.
Our wedding weekend began with a rehearsal dinner and welcome drinks, both hosted on the property. Chef Eduardo created a special lobster and seafood menu for the rehearsal dinner, which was such a meaningful touch. Our guests couldn’t stop raving about the delicious food. The welcome drinks were originally planned outdoors, but with a potential rain forecast, the Sole East team quickly moved everything under the tent. They created a cozy, vibrant atmosphere that made everyone feel right at home.
The reception under the tent was stunning. The decor perfectly reflected our vision, with elegant touches that complemented the natural beauty of the space. The day-of coordinators went above and beyond to make sure every detail came together seamlessly. The dinner was served family-style, which added a warm, communal touch to the evening. The dishes were plentiful, served hot, and beautifully presented. Guests couldn’t stop raving about the food, and it was a highlight of the night.
To cap off the weekend, we hosted a Sunday brunch on-site. It was the perfect way to say goodbye to our guests. It gave everyone a chance to reflect on the weekend, share their favorite moments, and end the celebration on a high note.
The service at Sole East was truly exceptional. Sean, the restaurant manager, ensured every detail was handled perfectly. Bartenders Kamal, Alfonzo, Andy, and Kevin added personality and energy to the events, keeping the drinks flowing. Thomas and Lisa at the front desk welcomed and cared for everyone, while Sue, our day-of coordinator, brought everything together seamlessly. Owners Cindi and Dave, along with Tom and Jean, added personal touches that made us feel like part of the Sole East family.
Planning with Sole East was a dream. The team was responsive, organized, and so supportive throughout the entire process. They made what could have been a stressful experience feel effortless, and their expertise helped us create the wedding of our dreams.
Thank you to everyone at Sole who helped make our weekend unforgettable.
Jennifer E
5.0
11/26/2024
Solé East gave us the best weekend we could have ever asked for. The food was great, staff were incredibly nice, Cindi was amazing to work with and drinks were delicious. I’ve been to many weddings and the food was the best I’ve ever had. I couldn’t have asked for a better time. Thank you Cindi and Solé for giving us a dream of a wedding weekend. I want to do it all over again!
Jimmy T
5.0
11/24/2024
We had our wedding here on May 4th, 2024!!
Sole East, a wedding venue of unmatched elegance, provided a truly exquisite experience. They made you feel as if the place was made for your day, not just pumping out another wedding. Cindi, her husband Dave, and Sue were amazing, displaying exceptional responsiveness and understanding in every situation.
Despite being closed, Cindi made it a priority to promptly address any issues or questions we had.
Sue's efforts in switching and booking rooms were seamless and greatly appreciated, alleviating pressure and providing a smooth experience. Their dedication and professionalism truly made our time at Sole East unforgettable.
The Manager, Tom, and front office worker, Lori played a vital and supportive role, adding to the unforgettable charm of our special day.
We highly recommend them for their Personable and thoughtful service. Hopefully, we can get back soon to try out the new pool and restaurant.
Teresa T
5.0
8/03/2021
From 6/18/21 to 6/21/21 we attended our son's and future daughter in law's wedding reception. We stayed at Sole East and from the time we walked in, until the time we left, we were treated like family. Everyone from the desk clerk, the manager, the workers were wonderful. Very courteous and kind. The facility was immaculate. The food was great. We had a poolside dinner on Friday, a rehearsal brunch poolside on Saturday, and the wedding on Sunday. All was wonderful.
I cannot say enough about Sole East. I would highly recommend the facility.
I also liked it because it was pet friendly. It was nice seeing kids, dogs, families all wandering the grounds, as if we were all one happy family. All the guests were polite and friendly too.
Please everyone, consider Sole East for your venue. We were so pleased and would come back.
Kudos to all at Sole East. Please do take care in these trying times. Thank you Sole East for making our son and daughter in law's day and weekend so special. We are forever grateful.
I had to answer no to the below questions with regards to vendors, as I was not the one involved with planning, only involved with having the weekend of my life!
Brittany T
5.0
9/26/2020
On September 18th, 2020, we had the most magical wedding at Solé East. Cindi, Sue, and the rest of the team were amazing in the planning process and did not leave out one detail. They helped us stay organized and put together a perfect day in less than a month. The food was outstanding, the service was above and beyond and the setting was picture perfect. Our intimate ceremony was held down a nature trail on their yoga deck, followed by a great cocktail hour amongst their beautiful gardens. Fresh and local ingredients were the focus of an unforgettable three course dinner under the stars and provided a flawless meat and dairy free menu to suit our preferences. It was an exquisite setting with delicious food and the most attentive staff. Our guests could not say enough about how great the food was. In addition to Solé being a perfect and picturesque setting for a wedding, our family and loved ones were able to stay the weekend at the resort which made for an extended special time together. We couldn’t be happier in choosing Solé East. During a time when we thought we would have to sacrifice by holding our wedding during a pandemic, we got everything we could have dreamed of and more.
M M
5.0
2/23/2020
Sole East is absolutely amazing! We were looking for a venue with the ceremony, reception, and lodging all on -site to create a fun and convenient weekend in Montauk for our guests. We had over 200 people attend, and every person had the time of their lives! Many guests commented that it felt like staying in a big beach house with all of our loved ones. The grounds are magical, the food is delicious, the staff is great, and the wedding was everything we dreamed of.
Alexandra F
5.0
2/11/2020
My husband and I got married at Sole East in May of 2019. We could not have been happier with the way the day turned out. Cindi, Dave & Sue were all so helpful and attentive throughout the process (planning, helping with vendors, the day of, etc.).
The venue itself is beautiful. From cocktail hour in the gardens, to dancing in the tent and ending the night with s’mores by the fire pit, everything was perfect. We loved that our signature cocktail was passed around to all the guests when they arrived. They were beautifully garnished and the passed appetizers were delicious. Our guests were so impressed with dinner as well. It was fresh, delicious and just as yummy as when we had our wedding tasting.
We had the best night and we are so glad that we chose to do it at Sole. We did not feel the “wedding stress” at all thanks to Cindi and Sue. We highly recommend Sole to any couples planning on getting married in Montauk. We have been back a couple times since and we are so glad that we have such a special place to continue to visit and relive the memories.
Joanna V
5.0
2/05/2020
We had an absolutely fantastic experience working with Sole East! The venue itself is beautiful and a great set-up; the majority of our guests stayed at the hotel, so they loved the convenience (lounging around the pool during the day, dining at the Backyard restaurant, etc.) The garden is absolutely breathtaking and the perfect size such that the ceremony, cocktail hour and reception feel like separate areas but naturally flow from one to the other. Cindi and Sue were also professional, responsive and easy to work with in the months leading up to the wedding and on the big day! Picking Sole East was one of the best decisions we made in our wedding planning.
Orla R
5.0
2/04/2020
From start to finish Cindi, Dave, Sue and the team at Sole East Resort made our wedding day perfect. They could not have been more accomodating and easy to work with. The grounds are beautiful and the food is incredible. Our guests, many of who stayed right on the property, remarked that our wedding was one of the nicest they have ever attended. While we decided to have our ceremony at the Montauk Lighthouse, it is an option to have your ceremony right on property . There was a beautiful flow to the entire day, drinks flowed from start to finish and the food at our cocktail hour and dinner was both delicious and plentiful. Cindi was on hand all day making sure everything flowed flawlessly. Being able to seamlessly transition into the hotel restaurant from our reception tent for the after party was amazing, with our guests just walking across the lawn to get there! Our DJ was able to set up a second set of turn tables earlier in the day so that there was no delay in the after party music. All of our vendors loved working with the Sole team , our photographer loved the grounds which offered a perfect backdrop for our pictures and the florist remarked that working in such a beautiful venue made her job easier. If you are planning a wedding in Montauk Sole East Resort is the place to go. I highly recommend !
Corbin B
5.0
1/13/2020
Highly recommend Sole East Resort for a wedding. We were married there the last weekend of September 2019 and everything was absolutely perfect. Cindi, Sue, Dave and team were extremely helpful, transparent, and professional throughout the entire process. Through all the emails/ calls with our family and various vendors, the walkthrough and tasting, to the weekend and event itself, Cindi and Sue went above and beyond to make sure we were happy, the vendors were informed, and that our guests were taken care of. Having the ceremony, cocktail hour, reception, and after-party on the sole grounds made everything super simple and (relatively) stress free. We received many complements on how everything flowed seamlessly and how the general vibe enabled everyone to let loose and really enjoy the night/weekend. We also received a number of complements on how fresh and tasty the food tasted and how wonderful the service was. The staff in general were super helpful throughout the weekend in terms of ensuring the grounds were setup to be taken advantage of- e.g. firewood ready for late night s’mores, giant games on the lawns, heated pool, etc. Overall, a very well-run operation, friendly staff that went above and beyond, and beautiful grounds. It was a perfect weekend!
Ryan M
5.0
7/08/2019
Our wedding was even more perfect than I could have anticipated. We really wanted to get married in Montauk, and Sole East was the perfect venue. We were able to have the Rehearsal Dinner, Ceremony, and Reception all in one place and it really made it feel like a special weekend rather than just a one day event.
The grounds of Sole East are gorgeous, and when we finally arrived at our wedding day, seeing everything set up exceeded our expectations. We had about 170 guests and opted for the larger tent and larger dance floor, and it was perfect. It never felt crowded, it didn't feel empty, no one ever waited for drinks, and everyone danced and had a great time.
Sue and Cindi were great. We probably sent them 1 million emails and they were able to sift through them and answer us on all the important details. The day of coordination was great as everything ran seamlessly and if anything went wrong we certainly never noticed.
We highly recommend this venue if you love the idea of an outdoor wedding!
Alex W
5.0
3/11/2019
LOVE SOLE EAST!! Got married there in September 2018. Can't speak highly enough of Cindi, Sue and all of the staff at Sole. We fell in love with Sole obviously because of its perfect location and beautiful property, but the food is also a huge plus too. Unlike other wedding venues, the food here is SO fresh and doesn't feel factory made/lesser quality for a wedding. All of our guests were raving about the food the next day. The staff is also amazing and so helpful throughout the planning process and especially day of. We felt like royalty that weekend and it was all bc of the amazing staff. Our wedding went off without a hitch and it was better than we ever could have imagined it to be. Sole East is the PERFECT place for a Montauk wedding and your expectations will be blown away.
Jenn M
5.0
2/13/2019
We had our wedding at Sole East last fall and we could not have been happier with how the entire weekend went. The day of the wedding was self-contained on the hotel grounds so no one had to worry about transportation between venues, and the party could just keep on flowing all evening. Most of our guests were able to stay on site, and those that didn’t could gather in the restaurant or by the pool before the ceremony. There was never any downtime between the ceremony, the cocktail hour, dinner and the after party.
The staff and service were also excellent. There was a rough storm the night before the wedding, but the staff worked hard all morning to return the grounds to beautiful condition. All of our guests raved about the food during the cocktail hour and the reception. Cindi and Sue were the main point of contacts and they were extremely helpful throughout the entire wedding process. We ended up using them as our day of coordinator and felt that they stayed on top of everything all day, and handled a number of last minute accommodations given we had uncertain weather. We received tons of compliments about the property and how beautiful it was (it photographed beautifully as well). I would highly recommend Sole East for anyone looking to get married out in MTK.
Matt B
5.0
2/11/2019
Overall experience was great. The venue was perfect. It easily fit our group of 250 inside the tent, it even felt spacious. The food at both the cocktail hour and reception was just as good as the tasting. The staff at the event did a great job. Bartenders, waiters, waitresses etc all were professional, friendly and always available to assist. The management team was superb; knowledgeable and helpful throughout the entire process. We would highly recommend Sole East to anyone considering an outdoor wedding; we could not have asked for a better overall experience!
Jessica M
5.0
5/24/2018
I just had my wedding in Montauk this past weekend. Although our wedding was held at 360 East Downs, this hotel was a huge part of our special day.
I had contacted this hotel almost a year ago to get room blocks for guests and to inquire about different events they could supply us and our guests with. Working with Sue and Cindi was a pleasure. They were very attentive and responded quickly. My guests were very pleased with their weekend stay. The groomsman had a great place to get ready, eat, and enjoy quality bonding time before the wedding in their multipurpose room, and some family and friends enjoyed a brunch there the day after the wedding. (People were raving about the muffins.)
Everything was great, besides the weather, but no one seemed to care. The staff was extremely helpful and nice. Tom, was very attentive to our needs and put any and all worries at bay. I really appreciated the hotel allowing us to go with the flow with taking some pictures at their location. It was kind of a last minute deal with the weather with us not being able to go to the bluffs at Camp Hero. But the photographers loved the grounds and said it was a perfect backdrop for our first look and a few photos between the rain drops.
Sole East was wonderful to work with throughout the whole wedding process. I would highly recommend this location. We are hoping to go back to enjoy a weekend as newlyweds. OR perhaps an anniversary trip with some family or friends to celebrate the magic that happened.
Michelle C
5.0
1/28/2018
Our wedding at Sole East was at absolute dream. We could not have been happier with how the day turned out. Mike and I met in Montauk, and got engaged out there, so when it came time to find a wedding venue - we knew Montauk was the spot. Sole had the perfect mix of what we were looking for: a beachy/boho vibe that still felt elevated enough to have black tie optional, a space that our wedding guests could easily take over for a whole weekend as a home base, and a venue that could accommodate both the ceremony, reception and after party without having to move our guests in between. We knew that if the weather was on our side, having a mix of an outdoor ceremony/cocktail hour followed by the reception under a beautiful tent would be our ideal set up. And lucky for us, we got 75 and sunny in June!
We had a wedding planner, but it was great to have both Sue (our day to day) as well as Cindi (the owner, with her husband) readily available. Sue was extremely responsive all year round with requests and questions, and helped us navigate the rentals, tent, and day of logistics with our planner. Mike and I came out in the Fall before SE closed for the season to do our tasting, and Cindi and Dave hosted us for the tasting meal at their home in Montauk which was really special.
The weekend of, our event went off without a hitch. Having the hotel bar was great for all of our friends and family as they arrived Thursday and as a spot to hang after our rehearsal dinner Friday night. Saturday morning, my bridesmaids and I did a private yoga class at a beautiful overlook in the woods on Sole’s property. Sue and Cindi helped coordinate the mats and details.
I rented out an additional large space at the hotel to get my hair and makeup done with my bridesmaids - and I highly recommend this if you have a larger group and need extra space to get ready. The guys got ready in our bridal suite which worked out great. We did our first look and initial pics before the ceremony at Sole and then at a spot out near Ditch, but the Sole grounds were so beautiful in June with all of the flowers and greenery and are some of my favorites.
Our ceremony was under Sole’s “wedding tree” which made for some amazing pictures, and then everyone made their way to cocktail hour right under the trees on the hill. We included one of Sole’s extra food stations which was a great add-on, and all of the passed apps were amazing! Definitely get the lobster rolls - big hit. The reception was under a beautiful sails cloth tent that fit perfectly on Sole’s grounds. The shrubs make it very unique and didn’t interrupt the layout at all. We opted for a long wooden table for the wedding party and rounds for the guests which looked great. A real highlight on Sole’s part was the dinner. The steak and fish were spot on, and all the veggies were so fresh. The pasta was a huge hit - and doing it all family style was the best! The rest of the night was a whirlwind of amazing dance floor moments, toasts, photo booth pics, and more dancing (our live band was awesome!). We ended with an after party at the hotel bar, coupled with s’mores by the fire pit and tacos via a truck we brought it (which Sue and Cindi were awesome about regarding the truck logistics!)
Overall, Sole East was the perfect choice. We had a campus feel for the weekend, the surroundings/grounds were beautiful, and working with Sue and Cindi was great. We can’t wait to return to Montauk and SE next summer!
Kristen W
5.0
1/24/2018
Looking back, I can't imagine having our wedding anywhere else. The backyard/grounds are the perfect setting for a laid back, Montauk wedding. The fire pit and lighting back there are just dreamy.
We had 220ish people at our wedding and the tent and dancefloor still felt spacious. Our band was rocking all night long and after we shut the tent town, we could still blast music inside/around the bar so the noise ordnance was not a hinderance at all.
Our guests are still raving about the food (although admittedly I barely ate that night, but our tasting was great!). We knew before we picked Sole that we wanted to serve family style and I still think that's a great idea.
Cindi and Sue made sure everything ran smoothly all weekend long, even with the rain! Which thankfully cleared about an hour before the ceremony. They were calm, cool, collected the whole day which made us and our guests feel the same.
The planning process definitely moves at "montauk speed" so be prepared for slower responses from your vendors out there.
Overall we couldn't be happier and are already planning a (much smaller) reunion next year to try to recreate the magic again!!
jen d
5.0
1/24/2018
We were married in September 2017 at Sole East. If you are looking for a laid back Montauk vibe, this is your venue. We extended our Wedding to an entire weekend. Most guests stayed on the property which made for a really memorable time. Beautiful grounds that make you feel like you are in someone's backyard. Food was excellent both at the Backyard restaurant and on the wedding day. Rooms are minimalistic but very comfy and flow with the vibe of the property. We are still receiving comments from our friends and family about what a great weekend it was. Cindi & Sue were helpful along the way and the staff was topnotch. We used Cindi as our day of planner and she kept things stress free & low key. If there were any hiccups we did not know about them. We hosted a brunch under the tent the next morning, food was excellent & it was the perfect send off. We could not imagine celebrating with our friends & family anywhere else.
Emily P
5.0
1/17/2018
We got married at Solé East Resort in September 2017 and the wedding could not have been more perfect! The ceremony is held on their pretty lawn under a tree and the reception is held on the lawn under a tent. We were lucky to have perfect weather all weekend but we had visited the hotel on a rainy day months before and it's still beautiful in the rain (the backup plan in case of rain was to do the ceremony under a tent as well). During the wedding and after as well, everyone was talking about how much they loved the hotel, and even some guests who visit the Montauk area all the time said they'd never been to the hotel and loved what a hidden gem it was. The hotel grounds are beautiful and our wedding photos are amazing as a result!
Solé East's restaurant provides all food/drinks and they have a dedicated tent vendor (but there are many options to choose from). You find all of your other vendors yourself. The restaurant (The Backyard) is awesome so to no surprise, the food at our wedding was seriously delicious! Same with wine/cocktails. I've been to so many weddings with subpar food but that won't be the case with Solé East.
We stayed at the hotel and had a large amount of family/friends at the hotel as well. The hotel is really nice (modern/beachy vibe) but people who don't know the area may think it's overpriced. You get a room block with a small discount if you are getting married there so keep that in mind! The only complaint I heard of from a couple family members was the walls are thin, so when music is playing outside there isn't much you can do to avoid hearing it--but keep in mind, they strictly turn off all music by 10pm following the town's noise restrictions. Keep in mind, while they only book one wedding per day they do allow more than one per weekend.
All other vendors were external (photographer, flowers, baker, DJ) and although Solé East offers the option of using them as the planner/day-of-coordinator (DOC), I planned my own wedding and decided to hire my own DOC.
Cindi and Sue are the hotel's points of contact for events and they are wonderful, really nice to work with, very professional and accommodating. My single complaint about Solé East was responsiveness. I still give them 5 stars because the wedding was truly perfect but sharing for full transparency. We booked the venue about 1 year in advance, right before they closed for the season, so I had to get used to waiting awhile to hear back for anything. I thought when they opened back up for the new season it would be easier to get in touch, but it still usually took awhile. Keep that in mind if you are the type who will want constant contact! I will say though, beginning about 2 months before the wedding they were VERY responsive, which is the time it mattered most. That being said, Cindi and Sue were still a huge pleasure to work with and I wouldn't change a thing!
response 01/22/2018
Thank you for your feedback Emily! It was a pleasure hosting your wedding, and we are plea...
sed that it was "perfect". Our goal is to provide excellent customer service, and a relaxing wedding weekend for our couples and their guests. One of the many perks of hosting a wedding at Sole East is that we facilitate the tent & rental orders for our clients. There are times when we await tent and rental upgrade quotes from these third party vendors, which accounts for the rare delayed reply. Emily, we appreciate your comments and will strive to improve our services based on your feedback!
Daniel B
5.0
11/16/2016
Great staff,great ambience, beautiful rooms. The outside grounds are amazing. So natural.Our favorite thing to do is laying under the big tree in the hammock listening to the crackle of the outdoor fire pit.
Thank you for a wonderful experience. So relaxing.........
Christy M
1.0
4/24/2016
Traveled over three hours to view this venue yesterday. I made an appointment with Cindi weeks and weeks in advance. Even requested a formal proposal from her specifically for our meeting (which she confirmed would be with "sue")When we arrived- it was a ghost town. Absolutely no one there. Called the office numerous times, finally someone answered the phone, I explained the situation and she tells me she has no idea what I'm taking about and she's an offsite answering service. Sent emails- no response, so after 40 minutes, we took off.
We got a call from Sue, she explained that she had no idea she was supposed to be meeting us! She offered to come there, but we were already long gone.
An hour later I receive an email from Cindi basically saying "sorry, mistakes happen".
6 hours of driving for no reason. So unprofessional and disrespectful!
response 01/22/2018
Our goal is to provide excellent customer service, at all times. We admit that we fell sho...
rt of our customer service standards in this rare instance, and we deeply regret this client's frustration. She arrived much earlier than anticipated for her scheduled appointment. Since the hotel is closed for the winter season, there was no one on site in advance of the appointment time. Reservation agents are available to assist guests with bookings during the off-season, however calls are answered by a service, and messages are relayed to staff, which accounted for the delayed response to this client, in this specific case. Since then, we have updated our relay communications system and ensure that all appointments have Event Planner mobile numbers in the event they are running late, or early for appointments. As a result, the client opted to skip the scheduled property tour, and left in advance of the scheduled appointment time. Upon arrival to the hotel, the client was contacted immediately. We regret that the client chose not to return for the scheduled appointment. We would have loved the opportunity to show her the guest rooms, walk the grounds & detail the many reasons why Sole East is a wonderful wedding destination. We always welcome client feedback, as it helps us to continually improve our services.
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Solé East Resort
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