Kathy Pawlickilies lies and steals from her clients - DO NOT use Sophisticakes for your wedding cake. She talks out of both sides of her mouth and takes advantage of the wedding cake industry by being sneaky and trying to up-charge.
In Nov 20...
17, we decided to do our cake tasting with Kathy. The tasting stipulations for Sophisticakes clearly stated this, "A tasting and consultation is $35. This fee includes a tasting of up to 5 flavors (in cupcake form) and up to 1 hour with our wedding consultant. If you book your wedding cake with us, the consultation fee will be deducted from your total balance."
This statement was visible on brochures and the website, was stated via email exchange between Kathy and me, and again verbally expressed at the tasting. We went ahead with the tasting. We were uncertain if we wanted a two tier or one tier cake.
We expressed this to Kathy prior to the tasting and she said no worries; she was flexible with whatever we decided. At the tasting, we expressed that we may only want a small 6-inch wedding cake, which would cost around $40. We specifically asked Kathy if she would take the $35 off if we decided to go with a smaller $40 cake. Kathy said she would honor the deduction of the $35. She specifically said, "If that's what you want, then sure!" We told Kathy we would call back closer to the wedding to book our cake and thanked her for her service.
About seven weeks later, I called Kathy and told her we'd like to put the order in for the basic 6'' double cake with filling and plain icing. No extras just basic. Kathy said that the cake would cost $47.99. I told her, "Great, let's put the order in, and please deduct the $35 from the cake tasting fee, since we decided to book with you and that was discussed and paid at our tasting." Kathy quickly laughed at me and said, "Oh no, you don't get that $35 deduction. That is only good for wedding cakes that are $300+. I thought you guys were kidding at the tasting about getting a $35 discount on a $50 cake."
I told her that was never clearly stated in any of the brochures, website, emails, or even mentioned at the cake tasting. Kathy said, "I assumed that you and your fiance knew that I was joking about deducting the $35. I need to make money so it is only for $300+ cakes."
Kathy knowingly kept this $300 minimum rule from us or created this requirement once she found out that my fiance and I did not wants an extravagant cake $300+ cake.
After confronting Kathy about her lack of communication about this $300 minimum, she lied and said it was in her brochures and on her website, and it clearly was not.
Kathy is a greedy snake who lies. Kathy is running a slimy business where she takes advantage of brides and their families. She talks in circles to gauge how much a customer is willing to spend so she can upcharge and take advantage of her clients. Kathy's deceitfulness is insulting as a bride who is planning a wedding on a budget. As a business owner, she owes it to her customers to be upfront and honest with her services AND if she screws up she should hold herself accountable - not lie her way around it.
Bottomline, if we knew up-front that we needed to order a cake that was at least $300+ to get the $35 waived, then we would have never done a tasting to begin with. If we knew Kathy was so unprofessional we would have also never gone to Sophisticakes. I hope the $35 was worth the loss of a loyal customer.