First, I want to start by saying that Jeanie and Penny (owner and seamstress) are amazing and they alone deserve 5 stars! Alterations for my dress ended up being a complete nightmare, leading me to have to switch seamstresses to fix and finish ...
the alterations last minute. Both Jeanie and Penny were so patient, kind, and accommodating in what was an extremely stressful and upsetting couple of days. They both dedicated an entire Sunday to working on making the problems with my dress right. Jeanie even managed to remain an absolute saint in dealing with my mother when she started entering "Mama Bear" mode (not for the feint of heart)! These ladies are the best and if you get the chance to meet or work with them, know that you are in good hands!
Unfortunately, Sorelle is made up of more than just Jeanie and Penny. One of the seamstresses, Guyana (sp?) was assigned to me as she was supposedly "amazing." Sadly, she never quite lived up to that adjective. After 6 alterations appointments, my dress was still not finished and really wasn't even close. My dress was the form fitting Celestia by Kitty Chen, and the left side over my hip was perpetually bunching. The "amazing" seamstress really had no ideas on how to fix it (she had to be instructed on what to do by Jeanie) and really, if I hadn't said anything, she probably would have let me leave the salon with the dress as it was. I'm sorry, but every seamstress I have ever dealt with has been able to look at their work and come up with ideas on what needs done to fix anything that is wrong. They've also been pretty great at seeing what needs fixed without my telling them. Not only was she terrible at communicating, but she took offense to everything. I went in for my 5th alteration and my hemline was crooked and there was what appeared to be a lipstick stain on the underlay. Needless to say, my entire experience with her was beyond bizarre and if you are given her as a seamstress, run!
Finally, Michelle, the manager, has to be one of the rudest/most insincere people I have ever met. When you spend a lot of money in someone's store, you kind of expect for them to treat you with respect. Every concern I had she blew off (even the one where I'd just had my 5th alterations appointment and was, very rightly, concerned the dress would not be done at the 6th, and supposedly final, appointment). She would put on this fake, positive, happy charade when talking with me but she was really just full of hot air. She was so nasty to us (my sister and mother) while we were in the store at one point, a member of another bride's family who was there with her while she was trying on dresses turned to us and said, "She could stand to be a little nicer!" You know it's bad when other customers are overhearing and calling you out for your terrible attitude. She did not even acknowledge me or my (now) husband when we drove up to pick up my dress, even though the salon was pretty much empty and she was not busy at all.
Lastly, they like to put on this whole production of making you close your eyes (in what you're pretty sure is the dress you'll pick) and picture your fiance at the end of the aisle...blah blah blah. It's an emotionally manipulative diatribe. Buy the dress because you like it and feel good in it, not because some sales person working off commission pulls on your heartstrings.