Our review is very mixed here, so I will start with our positive: price. Brett offered us a great deal, throwing in the LOVE letters and Dancing on a Cloud for free. We were excited about the cloud, and this did end up giving us great photos, s...o we were happy with this. A couple months before our last payment was due, Brett offered us the cold sparklers for our exit thrown in for free if we went ahead and paid our balance early. We complied, but requested a new contract showing this change before we paid. We didn't hear back at first (which was suspicious) but after another prompt, he sent a new contract over. The cold sparklers were great for our exit, and again, we were happy with this addition.
Now for the drawbacks. One was unreliable communication. There would be times I would get replies via email within 5-10 minutes, and other times where it would be days. More than one of these times, I was having major issues with the website and needed him to fix something because my 'deadline' to submit our music choices was approaching. The website itself was okay, though I didn't find it to be the best. There were also some issues with the music choices I could add to my list [I wanted a couple of different Queen songs to be played, but they were not the original versions (Adam Lambert instead of Freddie). It was so weird.] After having issues with both communication and the website, I opted not to request these songs in the correct version because I didn't want the wrong version to still be played. However, I ultimately still had this problem, because the wrong version of the song was played when my husband and bridesmaids were supposed to walk down the aisle. It was not a song that Brett had preloaded into his database, so I had to write it out in my form. I'm still not sure how it happened, but maybe I should have specified "acoustic" in my notes? Either way, the issue could've been solved by either a) Brett asking for confirmation on which version because it was one of the most important songs of the wedding or b) having a more user-friendly database that links the song correctly.
Also, Brett was late getting set up for our ceremony because he was busy setting up our LOVE letters for the reception, so hardly any of our "pre-ceremony" songs were played, and the ones that were weren't even the most important ones (I had given him an order of increasing importance/order in which I wanted the music to be played). The LOVE letters easily could have waited to be set up during cocktail hour. Lastly, when dinner started, we were supposed to have a transition into different music, and again Brett was late on this; only a few of my songs for the hour were played. I had taken so much time labeling EVERY SONG as either “ceremony, cocktail hour, dinner, and reception.” Bummer.
Overall, our guests were entertained after dinner, so that was good. Some of our “must play” songs were played, not all. Brett did come up to us in the middle of us talking to our guests to make sure "we were satisfied". I obviously had some problems, but I wasn't going to have a confrontation with him on our wedding day (who would want that memory?), so I didn’t say anything negative. He did a good job with the small crowd we had, so that was appreciated! All of the “special effects” went perfectly…which is great, but not 100% why we hired him. Hopefully he can correct these errors for future brides.