Southernmost Beach Resort

I'll start by saying that our August wedding at the Southernmost Beach Resort in Key West was my dream come true. I had the time of my life and I didn't have to worry about a thing the entire day thanks to our amazing team of vendors. Planning our wedding with JenaRose was a great experience. As a very type-A person, I had A LOT of questions and Jena never once complained or was rude about answering them! The booking process was easy and it turned out to be everything we could have dreamed of and more. The wait staff at our event was also great. Very professional and we felt like royalty! Now, the same cannot be said for the front desk staff at the hotel. Despite the chaotic construction going on during our stay (of which we were informed ahead of time), we and most of our guests stayed at the resort. Most of our guests had to be bumped down from the oceanview rooms they booked due to construction, which was ok but then their rooms were still not ready when they arrived and they had to pay the same rate for a lesser-level room. Towards the end of our stay I called the front desk to inquire about shipping my bridal bouquet to be pressed, to which I was dismissively told to "Google it." On our last day we requested a late check out at 3 PM so we could enjoy our day and take our time gathering up all of our wedding decor/clothes/etc before our 7 PM flight. Rhonda at the front desk refused to give us a later check out than noon.... on a Tuesday... after we had stayed for a week and spend THOUSANDs of dollars at the resort already. Finally, she agreed to give us until 3 for a half day rate, which she indicated was $200. A little irritated, I conceded as we needed the room until 3. Minutes later she called me back to tell me the rate "just refreshed" and was actually going to be more than double that cost to stay for 3 extra hours. When I asked to speak to the manager, she hung up on me. I have never felt more belittled and frustrated in my life. We had SUCH a great experience with the sales and group reservations teams and then to end our trip with that ultimate low was really disappointing. To the point where we told them we wouldn't be coming back for our first anniversary trip and she responded, "I'm sorry you feel that way." Customer service was definitely lacking in areas of the resort and it's really sad that a highly rated resort has people like that to ruin an otherwise fantastic experience. The resort itself is nice, but don't expect a 5-star luxury place. It's Key West luxury! It had everything we needed and our guests had a great time at our wedding.

JenaRose was great! She was super helpful, communicated back quickly, and made everything very easy from beginning to end. True professional that actually cares about you. Southernmost has types of packages for every bride’s budget too :)

Picking out a Venue for your destination wedding without doing it in person is a big deal! We got engaged in Oct 2018 and I started researching the next month. I feel in love with Southernmost Beach Resort, it has so much charm! They have a Private Beach on site that is where we had our ceremony and our reception was held on the public beach, sitting next door to The Southernmost’s Beach Cafe. I based my pick solely on pictures and the fact that both ceremony & reception would be held on the beach - which is what we wanted. The resort itself is located in or near Old Towne Key West and that reflects in the architecture. When we checked in, we had a bottle of champagne, a charcuterie board & a thank you note from the resort, thanking us for choosing them for our wedding & stay! What a nice touch! The staff & bartenders were amazing during our stay! I booked Southernmost by February 2019 and immediately started working with JenaRose, who answered all my questions promptly and helped me with decisions, for the ceremony, cocktail hour & reception details. We got married on February 22nd, 2020 at Southernmost and it was beautiful! My research paid off and I truly enjoyed my wedding! I’m so happy I picked this resort for our big day! Also, we ate at the Cafe multi times on our stay in KW, the food was top notch! Thank you, Riki & Tyler

We had our wedding at The Southernmost Beach Resort on April 28th on the beach. I never in my wildest dreams could have imagined our wedding anymore beautiful then it was. Everything was perfect, everything. The wait staff was phenomenal and very nice. Over the top service, exceptional food, (that the guests still rave about) & gorgeous views. I wouldn’t change a single thing if we were to do it all over! The wedding planning process was a breeze with JenaRose. She was very prompt to answer emails and very easy to communicate with. I can not thank everyone who had a role in our wedding enough for making our day absolutely perfect. 💗