Southwick Linens

ens for our wedding to not be creased or wrinkled on our sweetheart table and we made this VERY apparent to them. After speaking with the sales rep we also decided to order napkins and chair ties. We were pleased with our selection UNTIL a few days before the wedding. Before the wedding, my wife had gone to go double check on our order and thank god she did. She asked them to confirm what color everything they had written down for the wedding was supposed to be and they had gotten the color incorrect for our napkins. If we didn't go to confirm the order they would have brought the incorrect color for our wedding and nothing would have matched. On the day of the wedding the linen company came early and set up the sweetheart table, of which the linen was both wrinkled and creased - again the only reason we went to Southwick is so this WASN'T going to happen and they seemed to have ignored that request. We asked them if they could steam or correct this, but, the crew that was there told us that they do not bring a steamer with them and there was nothing they could do. So my MOTHER had to find a steamer and do the job for them on the day. On top of that the napkins we had ordered from them were simply set in a random box in the venue and left. No one ever told us we needed to pay anything extra for napkins to be set up, no one from the company told us our napkins were just left in this random box either. It took the wedding venue organizer stumbling upon this box to come tell us that there were just napkins laying around. We then had to devote additional setup time we didn't have to get this issue addressed. When calling the company after the wedding there was no remorse, no sorry, no re-imbursement even thought about. Only a "thank you for your suggestions" from the company. A laughable response. I would not recommend this company to my worst enemy. 0/5 stars.