Specialty Transportation Inc

44 passenger buses and it was perfect. Our guests were comfortable and the buses were clean. Our drivers were amazing! They were on time, professional, and very safe. We worked with Leah to get everything all booked and she was great to work with. This is a very reliable transportation company and I highly recommend them!

, reliable, kind, and had great tunes on the trip back to keep the party going!

sportation schedule even past the technical 30 day deadline. Was very reliable for what we needed!

acts we provided in case anything happened. By the time he got to the right hotel all of the guests had already driven themselves to the venue and our ceremony was delayed by 30 minutes. Since no one arrived on the bus, no one needed to take it back at the end of the night and everyone had to drive themselves as their cars couldn’t be left on site. I emailed and called the company on a daily basis for 3 weeks after the incident to try and get a refund. Every time I called I was told there was no one there that could help process it, someone was out to lunch (at 10:30am) or some other excuse. I never once received a call back from our rep (Leah) regarding the incident and I had to submit a report with my credit card company in order for them to finally send the refund. USE ANYONE ELSE BUT THIS COMPANY!!!!!!!

ckly and comfortably.

s to go on. They never practiced over the summer! I had to practically take the wheel in order for us to not end up to deep into West Hartford! (Which we were already in). Not only that, another ended up in Bristol, AND, two crashed into stuff. That’s a lot different then what the website said, “Safe and reliable” and “hand picked experienced drivers”. Two busses do the same neighborhood and pick up different stops each time! It’s the second day of school and buses are already pulling up an hour late. A bus came to my neighborhood at 745. My bus is supposed come at 656. School starts at 748! All in all, these people do not know what they are doing, and should not have business anywhere! Wish me luck, my bus just crossed the wrong town line.

was schedule until 10:40pm and was scheduled to leave our venue at 10:20pm. However the driver left at 10:00pm on the dot, which is when our wedding ended. This caused most of our guests to miss the bus due to a lack of care. When others told the driver on the bus it wasn’t time to leave yet, her response was that she had things to do and places to be. She was just trying to get an early shift. Our coordinator from Saint Clement’s called the bus driver 10 times without a response. When I contacted specialty about the issues on Monday morning they were very rude and told me that never happens. Clearly it does because it happened to me. Then they offered me “3 hour credit towards my next service”. What a slap in the face, why would I ever use your service again. Also my wedding was my event, I don’t need to rent a bus again. They finally gave me a small portion of my money back after weeks of no answers and me having to threaten to call the better business bureau. Leah in particular made it very difficult for us. I know others have had luck with them but personally I wouldn’t chance it as I have seen from reviews others have had similar issues to me. Please proceed with caution on hiring this awful company. I would hate to see this happen to someone else

waiting until we said all passengers were aboard. Very reasonably priced too!

em to any friend or family member for excellent service.

uests from two hotels at 3 different times) ended up being wasted. Luckily it didn't end up impacting our wedding, but I was very irritated when we found out about the shuttle delay.

ortation needs. Would certainly hire again.

ty was extremely communicative and easy to coordinate with. We actually signed a contract to rent one of our buses the same night as another couple, and they caught it in advance. They also offered us a different bus for the same price to make up for the error. We also asked to adjust the schedule we originally submitted a few weeks later, and they let us with no questions. We didn’t ride the buses ourselves, but our guests told us they had a good experience. The buses were on time and stuck with the pickup/dropoff schedule we gave them. There was one incident towards the end of our night where a driver told a bus of people who didn’t fit on his bus that he would not be returning, despite being contracted for almost another whole hour. He did not return, but the other driver did. Unfortunately, the buses were off-set in their timing, so the small last group of guests did wait quite a while for that final bus. The driver who did return was deeply apologetic and seemed confused as to why his coworker had said he wouldn’t return. Ultimately, all our guests got back to their hotels and didn’t really have any complaints. We would definitely work with Specialty again!

usands of dollars for transportation for our guests and many had to spend money on Ubers due to the fact that the buses were no where to be found. When I reached out to the company I was told the buses were parked down the street and I should have called because that’s “why we provide our parties with the numbers of our drivers.” In addition to the poor communication, one of the drivers decided to help himself to our late night snack station while waiting for guests. Unless you want to spend your wedding day chasing down drivers and babysitting them, please DO NOT BOOK! Save your money and go with a company who is much more professional and communicates better with their clients. This was an absolutely awful experience and I wouldn’t recommend this company to anyone.

nge our itinerary multiple times, and they were always accommodating. The drivers were prompt and professional throughout our wedding day. Highly recommend!

e driver was on time throughout the day. We truly couldn’t have had the day without them! Leah was fabulous to work with and she confirmed our trip details prior to the weekend as well! I would highly recommend Specialty Transportation for any large group transportation!

accommodating. They were so responsive and quick to send us confirmation with an updated estimate. Their prices were very reasonable, and their drivers were super fun to work with. Highly recommend!

with. The drivers were great, and there were no hidden fees or hiccups throughout the day. They handled last minute changes well!

y and they followed up about a week before with driver information and contact information that we could share with the guest we asked to help us with transportation. We had a great experience!

on time, the buses were clean, and the drivers were professional and friendly. Not only was the service outstanding, it was the most affordable quote we received!

ngs onto the last shuttle of the evening. Above and beyond service!

the rain and covered each one of my bridesmaids and myself to make sure we didn't get wet. He EVEN covered our photographers so they could get some amazing shots outside with us. Whenever we will need a party bus service, Speciality Transportation will be contacted, and we will make sure Neal is our driver! Also (a reasonable price for a 22-person bus)

them. We pushed our start time up on one shuttle by 15minutes and they easily accommodated the change with no extra charge. Definitely book them for your event transport!

were very prompt, courteous, and understanding of my mistake. I felt so awful about the mixup and appreciate them so much for fixing it without me even knowing anything was wrong. Their prices are very fair and I appreciated that the quote includes gratuity already; one less thing for me to worry about. Definitely a wonderful option for transportation!!

cater to what she wanted, but rather what they wanted to do, My wife never actually got what she wanted. The night of the wedding a bus was supposed to leave the barns at 1030/1050 and 1110 to bring all of our guests to the Inn at Middletown. At 1100, the bus was outside and my brother in law told the bus driver to wait for us, that we were coming. Multiple people have told me he said “I don’t care”, closed the doors and drove approximately 35 people to the Marriot located 20 minutes away. Nobody got off of the bus. That was not the schedule. He then returned to the barns at 1140 with a full bus, and told me we did not have room for anyone. I told him that he left the bride and groom here, and we were getting on the bus and would be bringing everyone to the inn. By now over 30 of the 50 plus people on the bus we’re angry they have been sitting on the bus for about 45 minutes with no destination. Prior To leaving the parking lot, the driver violently slammed on the brakes, stood up, and said “I’ve been doing this for 14 years, I need everyone quiet, I need solace”. He began to say another line but I stood up, told him to sit down, shut up and drive us to the inn, that he’s already wasted an hour of time. The trip to the Inn was less then pleasant with him being aggravated. “Angry driving” is a thing. When he dropped us off. My wife told him, “I have your schedule, this is not what you were supposed to do”. The driver then argued with Her and told her she was wrong. By the time I got to the front I told him what needed to be said and the driver continued to argue with me about how I was wrong. It was not until he realized I was the groom that he asked me what to do now. I told him forget the schedule, he is to wait here for any of my guests that wish to go back to the Marriot. By the time I made it to the front door of the inn, he had left and was not seen again. My guests all had to Uber back to the Marriot if they wished to go back. All in all, we lost an hour and 10 minutes out of our after party, did not have the bus for the time we paid for, and my wife cried on our wedding night. They were nothing but an issue from the beginning and they never showed any compassion. I spoke to a rep who’s response was “we talked to the driver and changed some policies so that it never happened again” What a joke of a company. No refund for terrible service and making the bride cry on her wedding night and now are not answering my emails. DO NOT USE

still had our glow sticks out (still in party mode) , dancing on our seats, and hands waving up. I was so so pleased with this service and would highly recommend ANYONE looking for transfer service to hire them. I had the 44 passenger shuttle bus - price was affordable, great service. Leah was who I emailed back and forth to book- she was also pleasant to work with. Thank you guys so much for adding some fun to our night ❤️

and made our guests feel comfortable. We'd highly recommend them and would use them again for any big events we have in the future!

day. Every time I had a question or a change to my schedule they were very responsive and amenable. Our driver Mike for the day of our wedding was so much fun and made everyone feel comfortable.

ponsive and easy to work with while booking and did an amazing job on wedding day. They went out of their way to get all of my guests back to the hotel safely with some tough icy weather conditions! Leah during set up, Neil as our driver, and an extra driver who was called in to help out.. thank you, thank you, thank you! Highly recommend! Great customer service!

iver, especially with a rowdy group after the wedding! Highly recommend Specialty Transportation.

pond when planning for the day and provided clear communication on the plans. They were prompt, friendly and the buses spotless. Our drivers went above and beyond to make sure none of our guests missed the shuttle and were patient (but fun!) to play some music on the ride home. Thank you so much!

customer services was sub par as they were not willing to make an exception during these devastating times. I hope for someone else's sake they talk to their transportation company and ask if they will be refunded in the setting of a devastating pandemic that is the worst it has been in the last 100 years.

ow multiple pick up/drop off times. Denise helped coordinate and she was very flexible with booking since we didn’t finalize our guest count until closer to the wedding day. The day of the wedding, our drivers texted to let me know they were up and running and available if needed, which put me at ease. At the end of the night the last shuttle was a little late picking up at the venue, but with a quick call to the driver they were on their way! Overall we felt it was an affordable transportation option, the vehicles were clean and the staff was pleasant.

with leading up to the wedding, it almost had me a little nervous because they just said yes to all of my requests. But I think that’s just typical bride paranoia lol. Dean was our driver on the day of and he was awesome. Such a nice guy, helped us load our beer/water cooler onto and off of the bus so we wouldn’t have to worry about it, and even coordinated with the hotel that our shuttle was running behind schedule (totally the fault of me & my bridal party, not Dean!) I would definitely recommend this company to anyone looking for wedding transportation.

We had a 4 leg journey across the state, so safety and timing were our 2 top priorities; he excelled at both.

y let us select a DJ from those available that day based on our needs and wants and we went with Rich G - couldn’t have made a better decision! Not only did Rich cater to all the songs we requested, but he felt out the crowd and constantly played music they enjoyed. Rich even went above and beyond and came up to us at one point during our wedding to check-in on us and ask if the music was okay, if we wanted it louder/softer or anything else changed. A guest made a request for a song that was on our ‘do not play’ list and Rich even made sure to get approval from us before playing it. In addition, our best man contacted Rich prior to the wedding and they worked together to make his speech truly epic. Our guests all raved about the music and how nice Rich was. Couldn’t have picked anyone better to make our day more perfect, thanks Rich! We used Specialty Transportation school buses as shuttles for our guests from the hotel to the venue and back. Not only did they have the most reasonable prices, but the staff was an extreme pleasure to work with. Kari was very responsive to every question and email I sent (which was a lot!) and helped make the decision that much easier. The day of we had Ed as a driver, and he arrived on time and was dressed professionally. Our ceremony had run late and Ed waited to make sure all the guests made it onto the bus - he even contacted us to let us know he was waiting for them and would be running a little behind. The guests told us the buses were clean and in good condition. Thanks Kari, Ed and Specialty Transportation for not only keeping our guests safe but for making everyone’s day that more enjoyable!

ired a lively ride from the church! The bus drivers were all prompt and very friendly. We especially loved the driver at the end of the night en route from the venue to the hotel. He was such a sport with all the tipsy folks and encouraged fun sing alongs to Queen! One of our buses actually broke down while at the venue during our reception, BUT there was no reason to panic! We understand things happen and they immediately came out with a replacement bus within an hour. Many thanks for the speed and professionalism in that situation. Overall, we would defiantly use Specialty Transportation again and we highly recommend!!

iver did not seem to mind the a capella concert that broke out on the ride back to the hotel from the venue... :)

ge school bus and it was perfect for what we needed! Kari helped us to create a schedule for the day and George, the bus driver, was so nice! I highly recommend!

ndly, courteous, and most importantly TIMELY!! The price we paid was by far the best quote I received and the service was great! Thank you again!