Specialty Transportation Inc

Specialty Transportation was easy to work with and allowed modifications to our schedule during the planning process. Guests said the bus came on time and got them to the venue quickly and comfortably.

IT SUCKS! My friend ended up in Bristol on a bus ride home that should have brought him to Farmington. WHERE THEY ALREADY WERE! Then, my bus, our bus driver had no idea what streets to go on. They never practiced over the summer! I had to practically take the wheel in order for us to not end up to deep into West Hartford! (Which we were already in). Not only that, another ended up in Bristol, AND, two crashed into stuff. That’s a lot different then what the website said, “Safe and reliable” and “hand picked experienced drivers”. Two busses do the same neighborhood and pick up different stops each time! It’s the second day of school and buses are already pulling up an hour late. A bus came to my neighborhood at 745. My bus is supposed come at 656. School starts at 748! All in all, these people do not know what they are doing, and should not have business anywhere! Wish me luck, my bus just crossed the wrong town line.

- [ ] Specialty transportation was unfortunately by far the absolute worst vendor for my wedding. We hired them to drive us to Saint Clement’s castle and back at the end. The bus was schedule until 10:40pm and was scheduled to leave our venue at 10:20pm. However the driver left at 10:00pm on the dot, which is when our wedding ended. This caused most of our guests to miss the bus due to a lack of care. When others told the driver on the bus it wasn’t time to leave yet, her response was that she had things to do and places to be. She was just trying to get an early shift. Our coordinator from Saint Clement’s called the bus driver 10 times without a response. When I contacted specialty about the issues on Monday morning they were very rude and told me that never happens. Clearly it does because it happened to me. Then they offered me “3 hour credit towards my next service”. What a slap in the face, why would I ever use your service again. Also my wedding was my event, I don’t need to rent a bus again. They finally gave me a small portion of my money back after weeks of no answers and me having to threaten to call the better business bureau. Leah in particular made it very difficult for us. I know others have had luck with them but personally I wouldn’t chance it as I have seen from reviews others have had similar issues to me. Please proceed with caution on hiring this awful company. I would hate to see this happen to someone else

Leah was great at communicating and providing us an itinerary as to when our bus would come and how many trips. The driver the night of our wedding was wonderful as well, patiently waiting until we said all passengers were aboard. Very reasonably priced too!

We hired Specialty Transportation to provide transport for guests to and from our wedding. They were reliable, friendly, and knowledgeable about the area!! Would 1000% recommend them to any friend or family member for excellent service.

The shuttle broke down on the way to picking up guests and was probably an hour late. So all the effort I spent submitting an itinerary to them (we originally had them picking up guests from two hotels at 3 different times) ended up being wasted. Luckily it didn't end up impacting our wedding, but I was very irritated when we found out about the shuttle delay.

Specialty Transportation took care of our transportation for our wedding and we couldn't be happier with how it went. They were easy to work with and took care of all of our transportation needs. Would certainly hire again.

We hired two buses from Specialty Transportation to transport guests from 3 hotels to our wedding in June of 2023, the 30 passenger luxury bus and 28 passenger shuttle bus. Specialty was extremely communicative and easy to coordinate with. We actually signed a contract to rent one of our buses the same night as another couple, and they caught it in advance. They also offered us a different bus for the same price to make up for the error. We also asked to adjust the schedule we originally submitted a few weeks later, and they let us with no questions. We didn’t ride the buses ourselves, but our guests told us they had a good experience. The buses were on time and stuck with the pickup/dropoff schedule we gave them. There was one incident towards the end of our night where a driver told a bus of people who didn’t fit on his bus that he would not be returning, despite being contracted for almost another whole hour. He did not return, but the other driver did. Unfortunately, the buses were off-set in their timing, so the small last group of guests did wait quite a while for that final bus. The driver who did return was deeply apologetic and seemed confused as to why his coworker had said he wouldn’t return. Ultimately, all our guests got back to their hotels and didn’t really have any complaints. We would definitely work with Specialty again!

DO NOT BOOK!! This company is absolutely terrible. Despite confirming timelines and itineraries the week of the wedding, the buses were missing a majority of the night. We paid thousands of dollars for transportation for our guests and many had to spend money on Ubers due to the fact that the buses were no where to be found. When I reached out to the company I was told the buses were parked down the street and I should have called because that’s “why we provide our parties with the numbers of our drivers.” In addition to the poor communication, one of the drivers decided to help himself to our late night snack station while waiting for guests. Unless you want to spend your wedding day chasing down drivers and babysitting them, please DO NOT BOOK! Save your money and go with a company who is much more professional and communicates better with their clients. This was an absolutely awful experience and I wouldn’t recommend this company to anyone.

We booked 2 shuttles from Specialty Transportation between our hotel and venue for our wedding, and our experience was fantastic. As we got closer to our wedding date, I had to change our itinerary multiple times, and they were always accommodating. The drivers were prompt and professional throughout our wedding day. Highly recommend!

We used Specialty Transportation for our wedding day! We booked an activity bus which was beautiful and new! Our driver was prompt (even a bit early which I was not mad about!). The driver was on time throughout the day. We truly couldn’t have had the day without them! Leah was fabulous to work with and she confirmed our trip details prior to the weekend as well! I would highly recommend Specialty Transportation for any large group transportation!

Specialty Transportation provided buses for our rehearsal dinner and wedding day. We must have changed our guest count and reservation times on them 10 times, and they were beyond accommodating. They were so responsive and quick to send us confirmation with an updated estimate. Their prices were very reasonable, and their drivers were super fun to work with. Highly recommend!

Leah with Specialty Transportation made getting quotes and booking the transportation incredibly easy. They were punctual and affordable, the business is very professional to work with. The drivers were great, and there were no hidden fees or hiccups throughout the day. They handled last minute changes well!

We used them for our wedding! We had our hotel guests shuttled to and from the venue! Our driver was awesome! We had a gentleman named Bill and our guests raved about him!

We used them for our wedding!!! We rented a school bus and a party bus, they were amazing!! Very accommodating and very affordable! I fully recommend!!

Specialty Transportation was great to work with! We found their prices to be reasonable and the response time from the team was always quick. Communication before the event was easy and they followed up about a week before with driver information and contact information that we could share with the guest we asked to help us with transportation. We had a great experience!

We used speciality transportation to transport our wedding guests between the hotel and the venue before the start of the ceremony and at the end of the night. The shuttles arrived on time, the buses were clean, and the drivers were professional and friendly. Not only was the service outstanding, it was the most affordable quote we received!

Specialty Transportation was great! They were so organized and helpful and provided a really fun party shuttle for our wedding! The driver even helped us pack up and carry some things onto the last shuttle of the evening. Above and beyond service!

They were so helpful in my wedding transportation! Our driver was great, got us everywhere on time, and was so patient at the end of the night. 100% would recommend!

Specialty Transportation was great to work with! Everything was timely and the bus was clean. The driver was very friendly and professional!

Speciality transportation was everything and MORE for our special day. Neal our bus driver went above and beyond for us in so many ways. Our day was rainy, and he stood outside in the rain and covered each one of my bridesmaids and myself to make sure we didn't get wet. He EVEN covered our photographers so they could get some amazing shots outside with us. Whenever we will need a party bus service, Speciality Transportation will be contacted, and we will make sure Neal is our driver! Also (a reasonable price for a 22-person bus)

Great communication and timely and professional service!

Speciality Transport was perfect for our shuttle needs on our wedding day. They have the best pricing and service in Hartford county and it couldn’t have been smoother working with them. We pushed our start time up on one shuttle by 15minutes and they easily accommodated the change with no extra charge. Definitely book them for your event transport!

I can't say enough nice things about Specialty Bus Co. My non-detail-oriented self put the wrong location down for pickup and they still got our guests to the venue on time!!! They were very prompt, courteous, and understanding of my mistake. I felt so awful about the mixup and appreciate them so much for fixing it without me even knowing anything was wrong. Their prices are very fair and I appreciated that the quote includes gratuity already; one less thing for me to worry about. Definitely a wonderful option for transportation!!

Great communication and got us to where we needed to go for our wedding photos! Awesome clean and comfy bus/shuttle! Thank you! We would rebook!

DO NOT USE THIS COMPANY. READ THIS From the beginning my wife wished to have our own timeline that she drew up. She was rebutted by two different staff members and would often not cater to what she wanted, but rather what they wanted to do, My wife never actually got what she wanted. The night of the wedding a bus was supposed to leave the barns at 1030/1050 and 1110 to bring all of our guests to the Inn at Middletown. At 1100, the bus was outside and my brother in law told the bus driver to wait for us, that we were coming. Multiple people have told me he said “I don’t care”, closed the doors and drove approximately 35 people to the Marriot located 20 minutes away. Nobody got off of the bus. That was not the schedule. He then returned to the barns at 1140 with a full bus, and told me we did not have room for anyone. I told him that he left the bride and groom here, and we were getting on the bus and would be bringing everyone to the inn. By now over 30 of the 50 plus people on the bus we’re angry they have been sitting on the bus for about 45 minutes with no destination. Prior To leaving the parking lot, the driver violently slammed on the brakes, stood up, and said “I’ve been doing this for 14 years, I need everyone quiet, I need solace”. He began to say another line but I stood up, told him to sit down, shut up and drive us to the inn, that he’s already wasted an hour of time. The trip to the Inn was less then pleasant with him being aggravated. “Angry driving” is a thing. When he dropped us off. My wife told him, “I have your schedule, this is not what you were supposed to do”. The driver then argued with Her and told her she was wrong. By the time I got to the front I told him what needed to be said and the driver continued to argue with me about how I was wrong. It was not until he realized I was the groom that he asked me what to do now. I told him forget the schedule, he is to wait here for any of my guests that wish to go back to the Marriot. By the time I made it to the front door of the inn, he had left and was not seen again. My guests all had to Uber back to the Marriot if they wished to go back. All in all, we lost an hour and 10 minutes out of our after party, did not have the bus for the time we paid for, and my wife cried on our wedding night. They were nothing but an issue from the beginning and they never showed any compassion. I spoke to a rep who’s response was “we talked to the driver and changed some policies so that it never happened again” What a joke of a company. No refund for terrible service and making the bride cry on her wedding night and now are not answering my emails. DO NOT USE

The shuttle bus ride back to our hotel from the venue was amazing! Neal the driver was excellent- played fun upbeat music and kept the party going - my guests raved about this! We still had our glow sticks out (still in party mode) , dancing on our seats, and hands waving up. I was so so pleased with this service and would highly recommend ANYONE looking for transfer service to hire them. I had the 44 passenger shuttle bus - price was affordable, great service. Leah was who I emailed back and forth to book- she was also pleasant to work with. Thank you guys so much for adding some fun to our night ❤️

The team at Specialty made everything easy from the very beginning! They were professional, accommodating, and straight forward. The driver assigned to us, Mike, was very friendly and made our guests feel comfortable. We'd highly recommend them and would use them again for any big events we have in the future!

George and his crew at Specialty transportation are fantastic! Specialty Transportation will work with you to make sure you and your guests get to where you need to be for your big day. Every time I had a question or a change to my schedule they were very responsive and amenable. Our driver Mike for the day of our wedding was so much fun and made everyone feel comfortable.

I used Specialty Transportation to shuttle my guests for my wedding from the hotel to venue and back to the hotel after the wedding and I’m so thankful for them! They were very responsive and easy to work with while booking and did an amazing job on wedding day. They went out of their way to get all of my guests back to the hotel safely with some tough icy weather conditions! Leah during set up, Neil as our driver, and an extra driver who was called in to help out.. thank you, thank you, thank you! Highly recommend! Great customer service!

I booked a school bus to transport our wedding party and parents from our venue to the hotel and then from the hotel home the next day. Very grateful for such a patient and kind driver, especially with a rowdy group after the wedding! Highly recommend Specialty Transportation.

Specialty Transportation was such an important part of our day with transporting guests to our venue and we couldn't have asked for better service! They were easy and quick to respond when planning for the day and provided clear communication on the plans. They were prompt, friendly and the buses spotless. Our drivers went above and beyond to make sure none of our guests missed the shuttle and were patient (but fun!) to play some music on the ride home. Thank you so much!

I am sure this company provides wonderful services, however in the setting of COVID when I had to cancel my wedding this company denied me the option of a refund of my deposit. The customer services was sub par as they were not willing to make an exception during these devastating times. I hope for someone else's sake they talk to their transportation company and ask if they will be refunded in the setting of a devastating pandemic that is the worst it has been in the last 100 years.

We worked with Specialty to arrange wedding transportation between our hotel and venue for our guests. We booked 2 large luxury shuttle buses so they could run concurrently and allow multiple pick up/drop off times. Denise helped coordinate and she was very flexible with booking since we didn’t finalize our guest count until closer to the wedding day. The day of the wedding, our drivers texted to let me know they were up and running and available if needed, which put me at ease. At the end of the night the last shuttle was a little late picking up at the venue, but with a quick call to the driver they were on their way! Overall we felt it was an affordable transportation option, the vehicles were clean and the staff was pleasant.

Our initial experience with Specialty was a little rocky because of some personnel turnover, but once we got through that they were fantastic! They were such an easy vendor to work with leading up to the wedding, it almost had me a little nervous because they just said yes to all of my requests. But I think that’s just typical bride paranoia lol. Dean was our driver on the day of and he was awesome. Such a nice guy, helped us load our beer/water cooler onto and off of the bus so we wouldn’t have to worry about it, and even coordinated with the hotel that our shuttle was running behind schedule (totally the fault of me & my bridal party, not Dean!) I would definitely recommend this company to anyone looking for wedding transportation.

We were so grateful to have Jason driving our mini bus. He was patient with the ladies when we realized we had just forgotten our bouquets. Most importantly, he was a safe driver. We had a 4 leg journey across the state, so safety and timing were our 2 top priorities; he excelled at both.

We chose Powerstation as our DJ at the recommendations of our venue, the Barns at Wesleyan Hills. From the start, powerstation was very responsive to any and all communication. They let us select a DJ from those available that day based on our needs and wants and we went with Rich G - couldn’t have made a better decision! Not only did Rich cater to all the songs we requested, but he felt out the crowd and constantly played music they enjoyed. Rich even went above and beyond and came up to us at one point during our wedding to check-in on us and ask if the music was okay, if we wanted it louder/softer or anything else changed. A guest made a request for a song that was on our ‘do not play’ list and Rich even made sure to get approval from us before playing it. In addition, our best man contacted Rich prior to the wedding and they worked together to make his speech truly epic. Our guests all raved about the music and how nice Rich was. Couldn’t have picked anyone better to make our day more perfect, thanks Rich! We used Specialty Transportation school buses as shuttles for our guests from the hotel to the venue and back. Not only did they have the most reasonable prices, but the staff was an extreme pleasure to work with. Kari was very responsive to every question and email I sent (which was a lot!) and helped make the decision that much easier. The day of we had Ed as a driver, and he arrived on time and was dressed professionally. Our ceremony had run late and Ed waited to make sure all the guests made it onto the bus - he even contacted us to let us know he was waiting for them and would be running a little behind. The guests told us the buses were clean and in good condition. Thanks Kari, Ed and Specialty Transportation for not only keeping our guests safe but for making everyone’s day that more enjoyable!

We were very pleased with Specialty Transportation’s services! We rented 3 buses for our wedding day at a reasonable price. The party bus was perfect for our wedding party and inspired a lively ride from the church! The bus drivers were all prompt and very friendly. We especially loved the driver at the end of the night en route from the venue to the hotel. He was such a sport with all the tipsy folks and encouraged fun sing alongs to Queen! One of our buses actually broke down while at the venue during our reception, BUT there was no reason to panic! We understand things happen and they immediately came out with a replacement bus within an hour. Many thanks for the speed and professionalism in that situation. Overall, we would defiantly use Specialty Transportation again and we highly recommend!!

Reliable, affordable, and Kari was a pleasure to work with. Would definitely recommend! We used Specialty for our shuttle bus for guests to and from the hotel and venue. The bus driver did not seem to mind the a capella concert that broke out on the ride back to the hotel from the venue... :)

We are so happy to have used Specialty Transportation for our April 2017 wedding. We needed a shuttle to transport guests to and from the hotel to the reception. We went with a large school bus and it was perfect for what we needed! Kari helped us to create a schedule for the day and George, the bus driver, was so nice! I highly recommend!

Thank you to Specialty Transportation for ensuring I didn't have to stress about where and when on my wedding day. Kari was wonderful with communication and our driver Won was friendly, courteous, and most importantly TIMELY!! The price we paid was by far the best quote I received and the service was great! Thank you again!