AWFUL.
My husband and I chose Spilled Milk for our 180 person wedding. Spilled Milk was supposedly the best - we were so excited! Unfortunately, we couldn't have been further from the truth.
Throughout the planning process, we had reache...d out to our account coordinator, Erin, regarding basic needs, so simple as menu options, dietary restrictions, equipment and seating chart. However, it would be weeks, and on some occasions, MONTHS, before even receiving a response. When we did receive one, Erin would only respond to half of the email contents, leaving the remainder of my questions and concerns, unanswered. 2 weeks prior to our wedding, we still had not heard from Erin on key aspects that needed to be addressed. Even our wedding planner had expressed shock in this type of customer service, or lack thereof.
On the day of our wedding, it was evident that there had not been enough communication on Spilled Milk's end. During our cocktail hour, I was embarrassed to find that many of our guests were not served food. This was because they had run out within the first 20 minutes. How could this have happened? Is it not the job of a catering company to anticipate the supplies needed, with a designated head count for an event? I assume that the term cocktail "HOUR" was not self explanatory enough. Our guests ended up having to buy their own food from the bar of our venue.
We had planned for a dessert bar consisting of assorted mini cupcakes, macarons, and milk and cookie shooters. I had made it very clear at our pre-event tasting that there should be absolutely NO peanuts in any of the food served, as a several of our guests had severe allergies. We had also asked that the dessert bar be properly labeled (e.g. item contains nuts). Not only did the captain completely forget to serve the milk and cookie shooters, none of the desserts that were present were labeled as requested, AND, the worst part? The macarons were PEANUT BUTTER flavored. Why did Spilled Milk ever think this was acceptable? I cannot stress enough - "We have guests that are highly allergic."
Most upsetting: My husband and I had requested to keep the top layer of our wedding cake, so that we could enjoy it on our one year anniversary. At the end of the night, there had been specific instructions to load up all remaining inventory, cake included, into a car of one of our family members. However, after inquiring on the whereabouts of our cake, our family told us that it was never in the car when they got home. I immediately reached out to Spilled Milk. Their response: "It was left out after the event, and we threw it out." 1) When did Spilled Milk intend on reaching out to us to tell us this had happened, and 2) Why were instructions not followed to ensure that the cake was among items loaded up into the car? It was not the responsibility of the bride and groom, nor their families, to ensure that this would be done.
After some back and forth, Spilled Milk had agreed to refund us for the cost of milk and cookie shooters, and for the top layer of our cake. Even so, Spilled Milk offered absolutely no apology for the series of unfortunate events, nor did they make any attempt to reconcile the situation OR our relationship with the company. I will NEVER recommend Spilled Milk to any of our family or friends, and I would not recommend Spilled Milk to anyone else looking for a catering company. This is hands down, the worst customer service I have ever received.