Spirit Ranch

ld them to after the fact, and to much was told to me verbally that I had to fight them on a week before my venue when everything was brought up along with addressing what happened after to the owner and Tori. This venue gets 5 stars when it comes to outdoor beauty in Lubbock, I’ll give it that. The food was also really good and our rehearsal dinner was perfect. Although, the kids buffet was never served during the reception. But wedding venue staff 0/1 star. Hopefully they have changed their documents since dealing with me but let me address my experience. The bridal suite Mimosa bar is not complimentary like I was told and the brochure made it out to be. (Had a video thankfully catching that a Mimosa bar would be provided day of) Were only given 2 bottles after sending that video to them. It was asked while touring if food prices would change when it came close to the wedding. We were told no and what food/alcohol prices we had in our brochure was final. Well boom, fight begins 2 weeks before the wedding about price changes in the invoice but we were never notified. Thank goodness for emails, it was discovered nothing was ever sent to us regarding a change in price. Even though we were told verbally this wouldn’t take place. Do not expect Tori to be present the day of the wedding like they tell you she will be. Couldn’t even tell you what she was wearing that day because I never saw her and my dad only saw her twice within the 8am-11pm time frame. GET A WEDDING PLANNER. Water ran out for over an hour during the reception, she was no where to be found. For 100+ people, they only had 3 people working that wedding. The bar tender was extremely rude to our guests, Tori was no where to be found to address it so my family had to step in and address the attitude. They started serving the food before me and my husband even did our reception entrance and before the set serving time. Tori was never to be found for that either. The day of, rain happened out of no where. We were told the seats would be wiped down. One guy went out there right before the ceremony with only 2 towels for 115 chairs, guest still ended up soaked. If you choose champagne as an alcohol option for the bar, make sure to note that you actually want that served through the night. Other wise, you’re going to pay for champagne that will not be offered because they automatically assume you are only using it for a toast even though it was never once discussed that it was to be used for that when we had a bar full of other selections as well. Make sure parking is addressed because we had the pavilion package but other people rented out the house across the water that was apart of a funeral service. People were parking by our bridal suite and walking across the waterway DURING the ceremony. Lovely right?! As for the bar cups, I highly recommend supplying your own because what they provided, Dollar Tree could have had better quality. They crumbled just with a light touch. Last, do not plan to get a good nights sleep in the bed in the bridal suite. One small wiggle and that whole bed shakes and creeks.

tions, food, and more. It was a one-stop-shop experience, which eased the stress. We were planning to use them for our wedding reception. They were very understanding with COVID-19. We had to cancel our reception, but they allowed us to move our deposit to a smaller family dinner in an event room in their restaurant at our request. We hope to reschedule our reception at a later date, and we would still use this venue.

ived. As I was bringing stuff in to decorate, she never introduced herself to me. She never even smiled or acknowledged what a happy day this was for us. The projector was not ready when promised. In fact, the groomsmen had to set it up with the cords we had brought "just in case". The bar was not set up on time and then was set up incorrectly. The appetizers were not presented until after the buffet line had begun. And only then because the mother-of-the-groom had to ask about them. The buffet line consisted of several BBQ meats, but no BBQ sauce! Again, the MOG had to ask for it. Once it arrived, in pitchers, I walked to each table and offered sauce to the guests. (There was no staff to help us.) At no time during the event did we see or hear from Jessica. The attention to detail was nonexistent. There was no effort to insure our experience was what it should be on such a special occasion.

ges, promises made and not kept, late setup, start and ONE wait staff for 50 people. Detail after detail dropped on rehearsal dinner. Jessica did not show up to oversee or check on event. She was verbally rude to friends delivering flowers. Horsdoeuvres were missing and after asking were brought out after dinner was starting (20 minutes late). NOTHING was as promised nor was it the waiter or bartenders fault. Sent picante sauce verses bbq sauce, left potato salad sitting out room temp for hours, dirty plates, no ice for drinks. Restrooms filthy and had to ask to be cleaned and stocked. Projector was 2 hours later than promised and delayed start time. Jessica even misspelled brides name on welcome sign. Nightmare!!! Go somewhere professional for less the price. Sad to see a legacy venue be run into the ground by poor management and incompetent staff.