Springwood

listening to them. They kept misleading us and raising prices. In the end we gave up trying to get our deposit back and ended up saving $10,000 regardless going to a much nicer downtown establishment, with better food, better scenery, a menu that is amazing and not prepared by a chef who hates his life and cooks food that is subpar. The staff is not caring or helpful. They are misleading. Save your money. We ended up much more satisfied looking downtown and surprisingly saved money going with a nicer place. Don't make our mistake and lose $2,000 deposit or worse and ruin your wedding day.

and made sure that we had the wedding of our dreams. I didn't have a care in the world that day as they helped the day flow beautifully. The food was phenomenal and Joan the florist was such a sweetheart helping me plan the flowers exactly perfectly. She even worked alongside my Aunt who did our bouquets to make sure that the centerpieces and decor at the venue matched perfectly. I cannot count how many compliments we received on the floral arrangements and centerpieces. I cannot thank you both enough for all you did for Mike and I. We are SO thankful!! Our wedding day was more than I could have ever dreamed of. Thank you all from the bottom of our hearts!!!

ing. The wait staff during the reception were wonderful and very professional and polite. The chef, Wayne, makes the most wonderful food and was very accommodating. Francine, one of the head planners at the venue was extremely supportive leading up to and on the day of the wedding. She went above and beyond for me with anything that I had asked or that I brought to her attention. Joan, the florist, is also the sweetest woman and was so happy to be able to help make our vision a reality when it came to our flowers and decor. Other than the beauty of the venue, and the great food, I have to say that I would not recommend this venue based off of our other experiences. It is not inexpensive to have a wedding at Springwood (which is fine). But we were given the impression that they would be very flexible and easy to work with, which was not the case during the actual wedding. To start, we asked to have our DJ play our music for the ceremony and cocktail hour. If he did not, it was our responsibility to burn a CD with the songs that we wanted so that they could play it over their house system. They did work with the DJ to eventually let him man the music for the ceremony, but then were not able to have him connect for the cocktail hour. We had to ask 3 times to get introduced as we wanted to be present during the cocktail hour. By the time they finally got it together to introduce us, cocktail hour was over (they said it was because the DJ couldn't hook up to their system, but I said I didn't care what music they played once we knew his system wouldn't connect, we just wanted to be introduced). Following that, we had more than just a few guests come to us to tell us how rude the bartenders were. One of the groomsmen had been to the bar three times in a row as he was getting drink for OTHER people in the bridal party, and the bartender refused to serve him once he went back to get his own drink, and was extremely rude to him. She finally apologized once Francine (mentioned earlier) addressed this with her. I had many other people tell me that she was very rude to them, and the excuse was that it was busy. We only had 125-130 guests at our wedding and there was NEVER a line at the bar, so that was not an appropriate excuse in my eyes. There is no reason to be rude to the guests. Also, you are responsible for suppling the alcohol for the wedding. The groom asked to take a beer for each groomsmen before the ceremony, and they would not let him, they refused even though we paid for it and brought it. They also will not serve any liquor without a splash of something (which I think is weird). Guests tried to order something on the rocks and they wouldn't let them do it unless it had a splash of water, soda, etc. The most notable was the owner, John, who couldn't have been more rude. He lurked around the venue watching what everyone was doing the whole night, and had made some of our guests feel uncomfortable. He asked our DJ to stop the music anytime someone had a drink on the dance floor (which my DJ did NOT do as it is not his responsibility). It was 10:55 (reception ended at 11), and the guests wanted one more song. John refused to let the DJ play another song because he had a drink with the groom (which we said was fine), and was extraordinarily rude to the DJ and I.

difficult to work with especially for the money you're paying. Everything is an upcharge even to add an additional cookie table, they were only providing a 6ft table. When we had our initial meeting we asked about heaters for in the pavilion, since it was fall weather , we were told they would provide them. When we asked about the heaters 2 days before the wedding we were told there would be a $75 charge per heater.Wanda did make an exception and we weren't charged. During the tasting 1/3 of the plate was vegetables, at the wedding the plate did not even appear to have 1/4 cup of vegetables. One of our guests asked for a steak knife to cut the steak and was told there were none on site . Really, you expect people to cut their steak with a b utter knife, I guess there was an upcharge for steak knives . When we met with Joan to select centerpieces for the tables my daughter chose the lantern which was shown with flowers.When she brought the lantern to show us, she informed us that that the tier we chose did not include flowers with the lantern, to include flowers it would be an additional $45-75. We felt for 186 people they were understaffed. We were not permitted to drop anything off until the morning of the wedding (cookies,liquor, alcohol, favors) and only had a1 hour window in which to do so. The grounds are beautiful , and even though it rained there was a beautiful rainbow. However, do not be fooled by the beauty of this venue. They are expensive! Certainly not worth the service you will receive. They are difficult to work with, when you initially meet with them it sounds like you are getting so much for the price you are paying , but in the end it is not worth it. My daughter was so anxious about what to expect that day . I wished the morning of her wedding I could have assured her everything would run smoothly, but after dealing with the staff at the Springwood for over 11 months I could not give her that assurance . My advice find a different venue for your special day!

email-all of it) because they will try to sneak in hidden costs/things cost extra that you were not originally told about. For example, I was told that I could have kid's meals with my buffet package and then they came back and said that would cost extra. They also told me that they were going to charge me for each high chair because a few of my guests were going to bring their children. This was not addressed before and was not in the contract. We fought this and ended up not having to pay for 4 high chairs. Also, you cannot arrive at the facility until an hour before the ceremony/reception and can only drop off items/set up anything for 1 hour the morning of your event. This makes things very hectic and difficult. You also cannot take pictures before hand so the time we had during cocktail hour was limited and we were hurried along. I had a beautiful wedding but am glad that I was a very diligent and organized bride because I had to question some hidden costs. However, the staff did try and make it right. The catering is in house and was delicious. I have a gluten sensitivity and had other guests with food allergies; the chef was very attentive to this and worked with me to make sure everyone had a great meal. Joan, the in house florist, is phenomenal. Her arrangements, bouquets and decorations were breathtaking. My bouquet was one of my favorite things about my wedding. I am still very happy that I decided on Springwood for my wedding but there were a few things that I was not pleased with leading up to the day. However, I have wonderful memories of the event.

n to any ideas that I had for our special night. Every one of my guests complimented us on having the absolute best wedding food they had ever experienced. The night was beautiful and I did not have to worry about anything. I would highly recommend it to other brides in the area.

and reading the reviews about Springwood I was worried about the organization of this venue, I decided to have my reception at another venue but was interested in having my ceremony at Springwood because of how beautiful it was. My fiancé called Janet to ask about availability for the ceremony. She informed him that we were not allowed to have our ceremony at the location that we fell in love with, even though the pamphlet listed this location as an option. When my fiancé confronted her about the false advertisement she told him that he was wrong and had a rude response. When originally touring the facility Janet informed us that she only allows one wedding for the whole day. This was also another false advertisement as she called my fiancé back to inform him that there would be a 5% up charge on top of the $2000 that we would pay for the location along with a $3 fee per chair after 100 chairs (again another false advertisement). She also informed him that there would be another wedding at the facility after she told us she doesn't do that. Even before we booked the facility she was unorganized and was not providing correct information. I was very disappointed with how she was treating my fiancé and providing false information. I felt as if or day was not special and she could care less if we had our wedding there. Having to pay a lot of money for this facilty I expect to be treated with respect. I never write reviews like this but I was highly disappointed.

y snapped at my parents when they asked her a question. They misplaced several of my decorations, toss bouquet and all. The thing that made me fall in love with Springwood in the first place was their organization about how they described everything flowing so perfectly. This was the biggest upset because this never happened. I had to continuously organize and direct people on my wedding day which was suppose to be a day for me to enjoy and finally relax from all of the hard work and planning I did was impossible. Example: when it came to introducing the entire wedding party I had to run around and locate all of the wedding party instead of the actual wedding coordinators doing that. For the outrageous amount they charge to hold a wedding here they do not do a good job nor do they deliver on their promises. Overall HUGE DISAPPOINTMENT.

modating to all requests! We had the most perfect wedding!

urteous, despite a few hiccups along the way. The chef made great meals. I would highly recommend this venue.

ony. The employees were friendly, the atrium was stunning, and the rich detail of the interior was worth the visit.

ing the details in advance, but were exceptionally present and helpful the day of the wedding. They took care of everything with professionalism and attention to detail. The site is absolutely beautiful and guests are still raving about how beautiful the wedding was. We had planned an outdoor ceremony, but the weather did not cooperate. They waited as long as possible, knowing how much we wanted an outdoor wedding, but ultimately we had to move it inside. Guests had no idea that it was originally planned to be outside, as they took care of things seamlessly and have an excellent rain back up plan. We had our ceremony under the tent and between the backdrop of natural beauty in the tent and in the glass atrium, it still felt like the wedding was outside! Thank you to everyone involved with helping my wedding to be so wonderful! I would highly recommend Springwood for a wedding.

and reception here!

with a bitter taste in our mouths after our Springwood reception. The reason I say this is an unfortunate combination is because of how absolutely gorgeous the venue is compared to the overall experience. It was exactly what we wanted and we couldn't find that setting anywhere else in the area. Also, the food was really good! (That is where my two stars come from) Other than that, we were very disappointed overall. It makes me upset to know that our one and only wedding day was not treated as exactly that. I could write the longest review about all of the alarming details leading up to our day and even ON our day that were way under par, however, I think it is most important for a considering couple to know you will pay a lot of money for below average service through the entire process. You will never feel heard in the end. It is really a shame. It was extremely hard to contact the event coordinators even up to weeks before our wedding. Details we discussed over and over were not honored when the day came, our outside vendors were treated badly, and we paid beyond our budget for what we thought would be our "dream wedding" at Springwood. I think I was most hurt that we STILL have not heard from them months after our wedding to write a review or to see how everything went for us when every other vendor has asked us to review their services. I was able to award 5 stars to every other vendor we worked with and couldn't have been happier with the other companies we hired! I think this additional lack of post-communication to improve as a company is unprofessional and is another tell-tale sign of the quality of their services. I hate to write a negative review- I am normally not that kind of person, however, if our experience can be of any help to future couples considering this venue, wonderful. I just want to use our experience as a way to warn others of what you will receive. I wish I could say otherwise, but I would definitely NOT recommend this venue to anyone I know, despite its beauty.

do not take credit card, and they don't use email. They like everything to be their way and unless you are paying attention day of, you might not get everything that you asked for.

start of the ceremony, one of the staffers escorted the FOB and RB upstairs and helped them with their suit vests, ties, and jackets. Another realized that my grandmother is handicapped and put her into a golf cart and drove her around to the ceremony site. Unfortunately, due to the delay we didn't have much time for pictures and they were rushing us off the property before we finished getting the few shots i knew i wanted. If you only book your ceremony with them, they will book another wedding that day and you will only have 2 hours.

ations, always something--usually involving food-- to keep the guests occupied which is invaluable during professional pictures Cons: expensive, difficult to get in contact with point person, must use their caterer--also expensive, some areas of site may be treacherous for the elderly--especially at night--(though facility is handicap accessible), drive to the location is no ideal

he coordinator, and Joan, the florist for being so accommodating and wonderful :)

ral gardens, etc.! Springwood is beautiful and offers options for different natural settings (gazebo, pergola, etc.) Our ceremony went off without a hitch and everything was timely and well-coordinated by the staff. Our only (but major) complaint was that Springwood's staff definitely had communication issues prior to the wedding and their were many rigid time restrictions (only had 2 hours for getting dressed, having the ceremony, and then pictures!)even though there werent any events scheduled before or after our event that day. The extra fees were outrageous in our opinion! Springwood is beautiful and the staff ended up doing a fantastic job but make sure you check on all fees, send the staff reminders, and check/recheck on the contract details and fine print.

aving to drive to multiple locations!

nce floor.;EVERYTHING they offer to you for the day of your wedding costs extra and is expensive! The prices they list for their price per head catering does not include beef. Their in-house microphone system is very poor.

el and dime you. What I mean is there is a charge for everything. Their packages are pretty basic but there are a lot of 'extras' and the prices on some of the extras are a bit ridiculous.