Okay, so here are the positives-
There's no doubt that Julie is passionate about cakes and Martha is a great balance to Julie's energy. The cake that we received for our wedding looked exactly like the design we sent; it was stunning. Some of o...
ur guests got good cake. That's where the positives end, unfortunately.
Here's what ultimately happened:
Our wedding date was originally for May 2020. We had a contract with Sprinkles, the previous bakery. Like many weddings, Covid led us to postpone until May 7, 2022. In that time, Sprinkles was bought out by Tru~Cakes. We were having a destination wedding so we drove from Miami to Orlando for a second cake tasting and to meet the new owners. Even after emailing them, the flavors we asked to try for the tasting were wrong. They went into the back and made some fresh flavors to try, it happens.
They were very confident that they weren't like other bakers and were able to supply a cake was delicious as much as it was beautiful, difficult but not impossible. We wanted the top tier for our anniversary and additionally, we ordered popcorn for all our guests as favors.
They then said "we don't offer this service to just anyone but we love you guys and we want to offer our concierge cake cutting service! We'll even make sampler plates for your guests to try all your flavors." We figured, "Hey, it's our wedding day, we'll never order a cake like this for ourselves again, plus our guests have been waiting over 2 years to celebrate with us, let's make it special."
Two days before the wedding, we dropped by for one last meeting. We were excited to keep the top tier for our anniversary, and they agreed with us.
The day of wedding:
-they were an hour and 15 minutes late
-they didn't call or text us to inform us that they were running late
-when my coordinator called, they denied providing a measurable ETA
-upon arrival and throughout the night, they were frazzled installing the cake. Some guests who arrived early to help in the setup even noticed.
-they were short on the popcorn order
-they (two days later) admitted to putting the wrong cake in one of our tiers
-the third flavor we chose was missing a key ingredient
-they cut and served our top tier because they admitted that they never wrote down that they were supposed to keep the top tier (which isn't true, I saw Martha write it down at the tasting)
-one of the popcorn flavors were wrong
-they told me in the middle of my wedding night that Julie felt sick and they were just going to deliver the cake and not serve it, and by the time I had resolved it with the venue they agreed to cut it, so I lost 10-15 of my wedding unnecessarily stressing out and solving problems
-none of this was properly communicated at the end of the night
-and since they cut the top tier, we took home two boxes of cakes that went to waste
After a talk on the phone, they accepted responsibility, offered to make us three cakes, which we denied because our guests were already gone. The wedding was over. It was a missed opportunity on their part, and I can't get my time back either. They agreed to a 50% refund on the entire order.
The cake as a whole looked beautiful. They've been in the industry for decades so I expected more from them. We worked hard on preventing this type of thing from happening at our wedding. Unfortunately this was the case for us with Tru~Cakes. If you still want to work with them for your special event, good luck!