Square Root

We hired Square Root to do our florals for our wedding and we are completely disappointed and dismayed by their product and service. Square Root failed to provide us with all of the products that we ordered, and the products that we did receive were the exact opposite of what we asked for. Furthermore, several of our guests commented that the florals looked wilted and old. To add insult to injury, instead of admitting fault, they tried to gaslight us throughout our wedding day. The first letdown came when I was moments from walking down the aisle and I was informed that I would not be receiving my bridal bouquet. Square Root insisted that we never ordered one. This is untrue. Not only did we order a bouquet, we had supplied them with a photo of exactly what I wanted on several occasions, both in-person and via email, and had several conversations specifically regarding the bouquet. They stated that the photo of the bridal bouquet I gave them was for the purpose of color palette only. They also said that this was our fault, as we should have gone over the invoice that was emailed to us and pointed out any discrepancies. However, neither My Husband or I had received an invoice, and they failed to produce proof that they had emailed us one. They also failed to produce a bridal bouquet. The second letdown came when we arrived at our reception and we saw the table arrangements. Now, let’s go back to what Square Root had said about the photo of the bridal bouquet that I had given them: they insisted that it was for the purpose of color palette only. If that were true, then why were all the flower arrangements white and pastel pink, when the photo had primarily burgundy, desert rose, and sage green flowers in it? Square Root then contradicted themselves and insisted that this was the color palette that we agreed to, not the photo. David went on to insist that while we were at the studio, he had taken out a sample of flowers and showed us what we would be receiving. Both my husband and I were present for both meetings at the studio and what David described never happened. At both meetings we attended at the Square Root studio, we had emphasized that we wanted an autumn color palette for our October wedding, and they were agreeable to that. During our second meeting with them, they had presented us with a vision board that showed exactly what we asked for: autumn colors with an emphasis on burgundy. Square Root knowingly provided the wrong color palette on our wedding day and, after my husband and I spent a year carefully planning our wedding, they went and completely changed the aesthetic of our wedding. The worst part about it was they then tried to do a Jedi mind trick on us and convince us it was what we wanted. The next letdown came the following day when we received an email from our wedding coordinator. This is what it said: “Square Root didn't really set up any of their provided items. The [venue] staff set out all of the chargers for the place settings. Myself and my assistant set out all of the place setting roses and put out all of the floral arrangements. The delivery guy seemed very overwhelmed and didn't have any knowledge of set ups or events. Noticing he was running behind, [we] offered to assist and asked about how the centerpieces were supposed to be set out and he said "I don't really know, I haven't worked for this company before" so we made it work and set the room. He arrived with me at 2pm and all he was able to set up by 3:40pm was the poles for the pipe and drape. [My assistant] and I did everything else.” In the end, Square Root charged the florals “at cost.” However, their prices are so inflated that their “cost” would have been any other florist’s full-price , and any other florist would have treated us as valued costumers, instead of treating us as an after-thought, as Square Root had. It had never been about price and giving us a discount does not nearly make up for the fact that they completely failed us on such grand level and then proceeded to gaslight us every step of the way.