We had a mostly good experience with SR Photofilm, but there were some hiccups as well.
I'll start with the positives. We knew we wanted video for our wedding but we had decided a little late in the game and were concerned about fitting it int...
o the budget. SR was willing to work with us in terms of the price and even helped us set up a payment plan that worked for us. The videographer who shot our wedding was so, so great. He worked so well with our photographer during the ceremony and portraits and then absolutely blended into the reception to the point where we were surprised by some of the footage he was able to capture. The finished product was honestly priceless. Our package included a short highlight video, social media reel, and then all the raw footage from the day. Even the raw footage looks amazing and we are so happy to have it.
However, here is what keeps this from being a perfect review. The communication with SR Photofilm was difficult. We understand it's been an insanely busy time for vendors, but I had sent an email with questions prior to the wedding that went weeks without a response. Then, after the wedding, we hadn't received the video within the window we had been told, and our follow-up emails weren't answered for a few weeks either. When we finally heard back, we were told that they had been very backed up and they were very apologetic, but it was disappointing that we hadn't gotten that update or response sooner.
All in all, the quality of the work and what you can get in a package is excellent for the price, and the actual wedding day experience could not have been better, so in that regard I do recommend SR Photofilm. But if long response times and a long wait time for your video is something that will bother you, I suggest looking elsewhere.