Stacey's

dress arrived in January 2023. When I tried on the pant suit for the first time it was way too large on me. It was a full size, maybe two sizes, too large. The attendant said it needed to be shortened. I said not just shortened the entire outfit is too big. I could put it on without unzipping the top or pants. Everything was falling off of me. The owner of the shop agreed that the suit should have been ordered in a smaller size but assured me that it would be made right and would fit beautifully. I was told to take the suit home and come back July first for my fitting. On July 1st I met again with the shops owner and the shops seamstress for my fitting. Again I was told the suit was too large but would be fitted to look beautiful. The shop owner asked if I had lost weight. I had not. 3 weeks later I called the shop back I had not received any call or text letting me know it was time for a final fitting and I was getting anxious. I was told at that time that Stacy’s policy was to wait until a couple weeks before the wedding to do the final fitting. I asked if the final fitting could be moved up, it made me nervous to wait until just two weeks before the wedding to make sure my pantsuit fit correctly. On August 21 I went in to do the final try on and the suit was a mess. The jacket was still way too big thru the back, but the sleeves were so tight I couldn’t get my arms all the way thru them. I was told by the seamstress that she would make my outfit a priority at that point and it would be ready in two days. Three days later I still did not have a call back from the shop so I called first thing Friday morning and was told it would be later the next day before it was ready. The next day was the Saturday before my daughters wedding and my schedule was completely full. I asked if I could pick up the outfit later that day on Friday. I was told my suit would be ready by four pm. Words can’t describe how disappointed and heartbroken I was to see the suit. The new seams were puckered, the shoulders were oddly shaped the sleeves were uneven. The entire alteration was botched. I didn’t have the mental fortitude to go on with the debacle this close to the wedding, so I took the suit and left. Thankfully I was able to purchase a beautiful outfit from Dillard’s off the rack that afternoon to wear to the wedding. The outfit I paid 600.00 for still hangs in the bag in my closet. It will never be worn. I did take the Stacy’s suit to a cleaners to stream. Since Stacy’s refused to do that for me. I was hoping that steaming would relax some of the puckering. It did not. Stacy’s Bridal had almost an entire year to get my outfit right and didn’t. The entire process was stressful and disappointing.

ess I was told by a manager that I was fat and that it was my fault for their inventory being low in my size even though I am several sizes smaller than their largest size they sell. Then the same person told us they wouldn't have a problem finding a glitter tulle in a specific color. I'm glad I started alterations early since it took 8 visits to find the correct color of material, have my dress in 1 piece, and then the correct material attached to the dress. Literally said I wanted champagne tulle with champagne glitter. They gave me hot pink tulle with hot pink glitter, champagne with hot pink glitter, orange/peach, silver, gold, and even polka dotted glitter! They finally found a random black grocery bag on the floor in a corner with the correct tulle. Agreed to it and came back the next appt only to find my dress was in 2 pieces. Got zero phone calls to let me know ahead of time and I live 30 mins away, one way. Same manager from before blamed me and made light of the entire amount of screw ups on their part. She also magically had appts available later that same appt packed solid day even though I called 2 weeks prior to reschedule only to be told there weren't any available for the remainder of August. So as angry as I was I went back to try on the dress later that same day after its in one piece only to find the wrong material on my dress! The same manager tried again to blame this on me. I demanded she go find the correct material and unbelieveably she found it in 5 mins after denying its existence. Got it attached to my dress finally and came back 2 weeks later for final fitting. Dress was okay, had some excess cut material and different colored thread embedded in the skirt, and pieces of lace awkwardly on the shoulder. Same freaking manager again tried to make light of the entire experience, asks to hug me even though it was clear I was not happy with her specifically, and then asks for a good review with pics from the wedding. In my opinion she should be fired and a better tracking system for whatever cluster that store is.

Only to be harassed my entire honeymoon for the return of the items all while knowing none of our groomsmen were from the area. Then to be threatened with her lawyer because items weren’t back even though we told her we were in Florida. 0/10 would never recommend.

as the new owners were taking over, unfortunately. I had some styles I wanted to try on, but since it was over my budget, I never did. Even after mentioning it a dozen times, I was only shown my price range rack. Cost wise, alterations were quite reasonable, but man, my veil was pricey!

pressuring me to buy a dress twice my budget, then pocketing $300 she had previously agreed to put towards in-store credit that I had planned to use for alterations and a veil. Her excuse was "I have overhead costs". During my initial fitting, she wouldn't let me try on a dress to see if it was the style I liked because "you can't afford it. Sorry, just being honest". After two hours of getting frustrated, and feeling not listened to, I finally tried on a dress that was close to what I asked for, however when I told her I didn't want to buy it yet, because I had another appointment elsewhere, she told me I wouldn't be able to afford the competitor's dresses, so I should just buy from her, and play dress-up at the other store. This is not the place for the budget-consious bride, or anyone regardless of budget prioritzes customer service. I am not immune to the fact that the point of a business is to make money, but it should be passively by word of mouth after treating your customers with respect, and not after manipulating me into thinking you're my only option, pressuring me into spending twice what I said I could, then tipping yourself $300 after agreeing to use that money towards in-store credit. Because of this direct decision by the new owner I couldn't afford a veil, and I couldn't afford to hem my dress. What did Cassie have to say? "That's on you." Saving grace: The small amount of staff she had inherited from the old owner were all very kind. They were trying to get me to apply for an open position at the store since they are understaffed, but as you can imagine I have no interest in working for a woman who treated me so poorly as a customer.

hone and written into a file. I typically wear a size 2 or 4, and this was communicated to Stacey’s at the time of ordering the dress. Because of the pandemic, Stacey’s closed for a long period of time, and the bride was not able to pick up the ordered dress for several months. Once she obtained it and mailed it to me in Nebraska, it was noted to be a size 8, which is unbelievable considering the sizing information we had communicated. I contacted Stacey’s over the phone late in the afternoon on a Thursday, and they noted that they were very busy and not very able to take my call. Regardless, I shared the situation and was put in touch with Stacey herself, who claimed to be the owner. She was very short with me and unaccommodating, stating that there was nothing she could do to remedy a situation that occurred over a year ago. She stated that the bride must have indicated the incorrect size (this is not the case, she gave the shop the exact measurements I had shared), and that there was no way to obtain a new dress. Additionally, she was not able to check the file or measurement information that was used because it was “in storage,” and her shop was too busy at the moment for her to go get it. The only option she gave, though her shop had ordered the incorrect size, was to make an alteration appointment “at my cost.” She laughed and stated I should be happy I “did not gain weight during covid” (!) like others had and that my issue was that my dress was too large. She quickly ended the call with me, stating that she had “six other people on the line” and that she was very busy, unable or unwilling to help me further. I’m not sure that this individual should be in the wedding industry. There are many emotions at play and significant amounts of money being spent. This shop had no problem cashing my check (in the high $200 range) for the dress the very day I sent payment, but failed to finalize with the bride the size being ordered. Standing behind an “all sales are final” approach is not great practice, in my opinion, and being unapologetic , confrontational, and rude to the customer when they call with concerns is not a good attitude to have. I’m not familiar with the Des Moines area, but please seek your wedding attire elsewhere. It is not worth your time or money to work with a shop that is so difficult and unprofessional.

ushing an E". That is bigger than I have ever been when my size seemed smaller than I've been since high school in the cup. We tried several bras, net/net she said regarding the last 2 "those look very good, this is how a bra is supposed to fit." I bought them both for a total of $85. When they didn't work out, 1 cut my arm, 1 looked like it could fit someone 4 times my size, I called Stacey's to see about an exchange. I waited on hold for 22 minutes. Called back and was told to come into the store. No apology was issued and the owner (Stacey) said that they don't do returns only alterations. These bras were a horrible fit all the way around - no alteration would have made this right. Mind you, these are store brands not custom made bras. It was alterations or nothing from Stacey's standpoint. Zero attempt to make this right besides me alter the store brand bras. Who does that for store brand bras? I told her to just donate the bras since they were of no use to me. I then emailed her to fix the issue. She didn't respond for 2 days because she indicated she was too upset to respond. I sent a 2nd email providing my phone to call to resolve the issue. She responded very rudely via email. Net/net if you are looking for customer service, this is NOT your place. You can easily be fit and serviced at SOMA, Von Maur, or Victoria's Secret by companies that stand by their product and put the customer first. Very sad review to post considering my mother has done mastectomy business there for 25 years. I tried 4 different emails to resolve this matter before posting. Stacey wants to stick to her "No refund" stance and not provide me a store credit to choose something that fits and doesn't cut my arm. Hard to imagine how you'd be treated if you crossed her path unhappy about a wedding dress. Buyer beware!!!

el like I was too fat to fit into any dress they had (I only wear as 12/14, so average for women) The wedding consultant also stopped our consultation to go over and make comments on another bride’s dress multiple times. Highly unprofessional in my opinion when we were in the middle of talking about the dress I was currently wearing. I would not recommend to anyone.

Bridal in Ames for a more pleasant, professional, and respectful experience.

budget price. The process of finding that dress was a little bit rough though. I felt as if my consultant was picking out more of dresses she would like to wear or dresses that wouldn't fit me at all diminishing my confidence a bit on what is to be a joyful day. My fitting went great and it was fun to see the process of getting the dress to fit perfectly to me, but there was one clasp that my mom and I both mentioned at a fitting that we thought didn't seem secure and sure enough, that clasp broke during my first dance. Overall, I would say that it was a good experience and I would probably recommend it to others who are searching for a nice local place to purchase a dress.

ices on tuxes. I called multiple times and was told it was being looked into. Finally, I just went with someone else that had outstanding customer service. I was called three times to set up an alteration appointment that I had already set up. The day of my wedding my Matron of Honor's zipper was stuck. I got married in Aruba so I had my cousin that was in Iowa reach out to Stacey's Bridal to have them Facetime with solutions. They were extremely rude and not helpful. They just kept saying it's so easy to fix.... but it wasn't. There was a defect in the zipper. I ended the call with I'll reach out when I get back to Iowa because I expect my money back then in a very rude/snarky tone I heard I doubt that's gonna happen. Luckily a very nice seamstress that was at the resort helped my Matron of Honor with a workaround so she was able to wear the dress..... but only for a few hours before the whole zipper ripped out.

ight cover my growing belly and that would come in time! Luckily Stacey had GREAT suggestions and we basically ended up custom making my dress by combing two different dresses and it fit like an absolute dream and was done getting altered weeks before the wedding. It was perfect and so were the suits we ordered for my husband and his groomsmen! (they all still wear their suits to the offices they work in!) Just wanted to leave an amazing review since I had the best experience with Stacey and her team!!!

it around on the customers. I had a very bad experience here 3 years ago, and have made sure they’ve lost a lot of business since.

so that the lace would match what was on my dress. It was stunning. My only complaint is Stacey’s demeanor. She is straight to the point, does not sugar coat things, and always seems to be in a hurry or has other things to do than help you. I got exactly what I wanted in the end so I wasn’t extremely bothered by this.

couple months before our wedding we went in to get the guys fitted for tuxes and that was a complete mess. The consultants didn't know how to measure and were trying to have me order slim fit as this would not work for the groom and half of the wedding party so I told them no slim fit tuxes. I called and verified several times that the tuxes weren't to be slim fit and they said yes that they had that on file. They called me and let me know the bridesmaids dresses were in, one of my bridesmaids tried it on in store and it was the wrong color and they insisted that was the color I chose, I showed them the picture of the dresses in the right color that the girls first tried on and they in fact ordered the wrong color. But it was my fault because I signed off on the order form and confirmed it was correct, they didn't know if they were able to get the dresses before my wedding and Stacey was on a "paradise vacation" as they told me so they couldn't do anything about it until she got back. They made me feel bad because Stacey had to deal with it while on her vacation time, when if it was done correctly the first time we wouldn't have this problem. Long story short, they got the right color a month before my wedding, they ordered slim fit tuxes, and alterations were way too expensive. Someone always told me something different, I could never get a clear answer and Stacey reprimanded her team in front of me numerous times. I loved my dress and my day turned out perfect, but this was the biggest hassle and shouldn't have caused this much stress.

en we returned to purchase the gown, Abby and the other consultants were such a joy to speak with. PLUS STACEY WAS THERE - she's the cat's pajammas if you get the chance to work with her as well. We will be returning to look at bridesmaid dresses, as well as groomsmen tuxes. Thank you for running such a top-knotch store; you have made wedding planning a little less stressful!

here and recommend you do not either. Big rip off.

lled to make another appointment to get that bridal feeling back, they were able to get me in the next day. The owner and other consultants reassured me and helped me get that feeling back. I am looking forward to working with Mariyam to find the perfect bridesmaids dresses and tuxes for my bridal party! Thank you again Stacey's!

sultant saying to us was “take off your shoes” as we entered, and it wasn’t it a nice way. My friend Kate did end up purchasing a gown that we found, but the service was SERIOUSLY LACKING!!

service was very unprofessional and took responsibility for none of their indecent actions.

a good experience - pleasant sales person, a variety of dresses, and no issues. Shortly after I made my deposit on the dress (over a year before my wedding), we had some changes to our venue and I started to worry that the dress would no longer work. I called Stacey's right away to explain the situation and to see if I would be able to look at a different dress instead. They had me talk to my sales person who shared several times how it would be no problem at all. He said I could come in anytime, didn't give me any deadlines, and when I questioned him to make sure everything would be okay, he shared with me that he is actually taking over Stacey's. So, I felt better about it since I am talking to the new "owner". A few months passed and I didn't get a chance to get in, I was still planning details, and even the venue situation (hotel versus beach). I didn't feel like I had to rush to get in, as nobody gave me a deadline, And the "owner" himself told me I can come in anytime no problems. Fast forward to a few months later, I call in and I am told that the person who claimed to be a new owner is no longer there and the promises that he made me, the store wasn't keeping. I understand not having good employees, but that should not be taken out on the customers. Stacey finally said she will honor it, but that I would have to buy a more expensive dress. Mind you, I never wanted any money back, even if I got a less expensive dress. All I wanted was a dress that would work with my new venue. When I did come in to look at new dresses, the sales lady that was assigned to me told me that I can't look at anything else. I was confused, as all this time I was told that I would be able to. I asked to talk to Stacey, and that is actually when this experience got even worse. She came out of the back, storming at me, yelling that I can't look at new dresses. This was in the front of the store, with other customers around. She was rude, condescending, and overall embarrassing. I kept talking to her nicely asking her to honor the promise that her former employee made, but she continued to be completely awful. She did not apologize once, had no regard for me or for the other people in the store watching this mess. I could not believe that someone would treat a customer this badly. Awful person, no better way to put it. I don't know how she is still in business. If you want to be respected, treated fairly, go anywhere else but Stacey's. As I said, I do not write reviews usually, no matter the experience, but this was the worst person and worst customer service situations I have ever been in. After reading reviews, there were sooo many that talked about Stacey and how horrible she is - I wish I would have seen them before giving my time and money to her.