Stacey's

they knew we were coming . My wedding consultant also made me feel like I was too fat to fit into any dress they had (I only wear as 12/14, so average for women) The wedding consultant also stopped our consultation to go over and make comments on another bride’s dress multiple times. Highly unprofessional in my opinion when we were in the middle of talking about the dress I was currently wearing. I would not recommend to anyone.

or you. I would recommend Bridal Connection in Ankeny or Pure Bridal in Ames for a more pleasant, professional, and respectful experience.

d Stacey let me purchase the sample dress I had tried on for my budget price. The process of finding that dress was a little bit rough though. I felt as if my consultant was picking out more of dresses she would like to wear or dresses that wouldn't fit me at all diminishing my confidence a bit on what is to be a joyful day. My fitting went great and it was fun to see the process of getting the dress to fit perfectly to me, but there was one clasp that my mom and I both mentioned at a fitting that we thought didn't seem secure and sure enough, that clasp broke during my first dance. Overall, I would say that it was a good experience and I would probably recommend it to others who are searching for a nice local place to purchase a dress.

ed help there was mass confusion. It took over a month to get prices on tuxes. I called multiple times and was told it was being looked into. Finally, I just went with someone else that had outstanding customer service. I was called three times to set up an alteration appointment that I had already set up. The day of my wedding my Matron of Honor's zipper was stuck. I got married in Aruba so I had my cousin that was in Iowa reach out to Stacey's Bridal to have them Facetime with solutions. They were extremely rude and not helpful. They just kept saying it's so easy to fix.... but it wasn't. There was a defect in the zipper. I ended the call with I'll reach out when I get back to Iowa because I expect my money back then in a very rude/snarky tone I heard I doubt that's gonna happen. Luckily a very nice seamstress that was at the resort helped my Matron of Honor with a workaround so she was able to wear the dress..... but only for a few hours before the whole zipper ripped out.

y husband and I were, I was nervous about finding a dress that might cover my growing belly and that would come in time! Luckily Stacey had GREAT suggestions and we basically ended up custom making my dress by combing two different dresses and it fit like an absolute dream and was done getting altered weeks before the wedding. It was perfect and so were the suits we ordered for my husband and his groomsmen! (they all still wear their suits to the offices they work in!) Just wanted to leave an amazing review since I had the best experience with Stacey and her team!!!

the customers experience like it should be. She’s always turning it around on the customers. I had a very bad experience here 3 years ago, and have made sure they’ve lost a lot of business since.

on nearly 50 dresses at other boutiques. She custom made my veil so that the lace would match what was on my dress. It was stunning. My only complaint is Stacey’s demeanor. She is straight to the point, does not sugar coat things, and always seems to be in a hurry or has other things to do than help you. I got exactly what I wanted in the end so I wasn’t extremely bothered by this.

too and we found the one we all loved and in the right color. A couple months before our wedding we went in to get the guys fitted for tuxes and that was a complete mess. The consultants didn't know how to measure and were trying to have me order slim fit as this would not work for the groom and half of the wedding party so I told them no slim fit tuxes. I called and verified several times that the tuxes weren't to be slim fit and they said yes that they had that on file. They called me and let me know the bridesmaids dresses were in, one of my bridesmaids tried it on in store and it was the wrong color and they insisted that was the color I chose, I showed them the picture of the dresses in the right color that the girls first tried on and they in fact ordered the wrong color. But it was my fault because I signed off on the order form and confirmed it was correct, they didn't know if they were able to get the dresses before my wedding and Stacey was on a "paradise vacation" as they told me so they couldn't do anything about it until she got back. They made me feel bad because Stacey had to deal with it while on her vacation time, when if it was done correctly the first time we wouldn't have this problem. Long story short, they got the right color a month before my wedding, they ordered slim fit tuxes, and alterations were way too expensive. Someone always told me something different, I could never get a clear answer and Stacey reprimanded her team in front of me numerous times. I loved my dress and my day turned out perfect, but this was the biggest hassle and shouldn't have caused this much stress.

d couldn't be happier! She made me feel absolutely beautiful. When we returned to purchase the gown, Abby and the other consultants were such a joy to speak with. PLUS STACEY WAS THERE - she's the cat's pajammas if you get the chance to work with her as well. We will be returning to look at bridesmaid dresses, as well as groomsmen tuxes. Thank you for running such a top-knotch store; you have made wedding planning a little less stressful!

ade by a family member I lost all confidence in my dress so I called to make another appointment to get that bridal feeling back, they were able to get me in the next day. The owner and other consultants reassured me and helped me get that feeling back. I am looking forward to working with Mariyam to find the perfect bridesmaids dresses and tuxes for my bridal party! Thank you again Stacey's!

helped get my friend in them. The only thing I remember the consultant saying to us was “take off your shoes” as we entered, and it wasn’t it a nice way. My friend Kate did end up purchasing a gown that we found, but the service was SERIOUSLY LACKING!!

nd joyful, rather than, shakenly upset and ignored. The customer service was very unprofessional and took responsibility for none of their indecent actions.

ended up finding one at Stacey's. The initial consultation was a good experience - pleasant sales person, a variety of dresses, and no issues. Shortly after I made my deposit on the dress (over a year before my wedding), we had some changes to our venue and I started to worry that the dress would no longer work. I called Stacey's right away to explain the situation and to see if I would be able to look at a different dress instead. They had me talk to my sales person who shared several times how it would be no problem at all. He said I could come in anytime, didn't give me any deadlines, and when I questioned him to make sure everything would be okay, he shared with me that he is actually taking over Stacey's. So, I felt better about it since I am talking to the new "owner". A few months passed and I didn't get a chance to get in, I was still planning details, and even the venue situation (hotel versus beach). I didn't feel like I had to rush to get in, as nobody gave me a deadline, And the "owner" himself told me I can come in anytime no problems. Fast forward to a few months later, I call in and I am told that the person who claimed to be a new owner is no longer there and the promises that he made me, the store wasn't keeping. I understand not having good employees, but that should not be taken out on the customers. Stacey finally said she will honor it, but that I would have to buy a more expensive dress. Mind you, I never wanted any money back, even if I got a less expensive dress. All I wanted was a dress that would work with my new venue. When I did come in to look at new dresses, the sales lady that was assigned to me told me that I can't look at anything else. I was confused, as all this time I was told that I would be able to. I asked to talk to Stacey, and that is actually when this experience got even worse. She came out of the back, storming at me, yelling that I can't look at new dresses. This was in the front of the store, with other customers around. She was rude, condescending, and overall embarrassing. I kept talking to her nicely asking her to honor the promise that her former employee made, but she continued to be completely awful. She did not apologize once, had no regard for me or for the other people in the store watching this mess. I could not believe that someone would treat a customer this badly. Awful person, no better way to put it. I don't know how she is still in business. If you want to be respected, treated fairly, go anywhere else but Stacey's. As I said, I do not write reviews usually, no matter the experience, but this was the worst person and worst customer service situations I have ever been in. After reading reviews, there were sooo many that talked about Stacey and how horrible she is - I wish I would have seen them before giving my time and money to her.

ure I had my shoes for my first fitting (I knew I should have because I did my own sleuthing, but still should have been informed by the store), so they fitted everything but the hem and the bustle. Was told I'd receive a call to do the hem and bustle and would need my shoes. Two weeks before my wedding, I hadn't heard from anyone so I finally called to make an appointment. Go in for hem and bustle, all is great. The week of my wedding, I STILL haven't heard that my dress is finished. Finally call and then there's major confusion over whether I'm trying to set an appointment to buy a gown, have a fitting, or what. I still rate it 4 stars because without them, I wouldn't have had the gown that stunned my now-husband, but I'll admit I was a SUPER low-key bride, which could also be why I wasn't overly concerned that I didn't have my dress in hand until the day before the wedding. Seamstresses were both lovely and easy to work with.

ughter to try on. She did find one dress that she really liked and we probably would have highly considered buying it had we received good customer service. We felt like cattle being herded through and didn't even get a thank you at the end of our appointment!

, saying "I have a bridal crisis. I'm getting married tomorrow, and I don't have a dress." The woman on the line said, "We have over 8000 dresses in stock. Give me your size, style and budget - we will have dresses pulled for you by the time you get here." And when I got there, teary and panicked, she said, "I fully believe that things happen for a reason - you WILL find your dress here today." It took three rounds of dresses, but in the end I found one that was exactly like the one I was having designed. It was a bit too small, the zipper broke as I was trying it on - the seamstress ran to the fabric store to buy another zipper while another woman was ripping the zipper out of the dress and a third was looking up the price. I had it, complete and in my hands two hours later, delivered by Stacey personally. These people are amazing, and I cannot recommend them highly enough - a TRUE class act!

s. They were extremely friendly, helpful, patient, and supportive as I chose my perfect wedding dress. Colby listened to exactly what I wanted and found many dresses for me to try on. He made me feel so important that day. After choosing my perfect gown, I was set up with Paula for alterations. She was very pleasant and friendly. Our appointments were efficient but also had a goal of making my dress exactly how I wanted it. My dress was done in a very timely manner and looked perfect for the day. Her work was amazing. I can't say enough good things about Stacey's Bridal and their staff. I would recommend it to anyone looking for a great experience in finding one of the most important dresses you'll buy.

it was! I had a vague idea what I wanted in a dress. Colby listened carefully and pulled dresses that matched my ideas and then he pulled a few of his own. The 4th dress I tried on was THE dress. It wasn't what I had originally thought I wanted, but once it was on, it was perfect. Colby helped me find the right accessories for it as well. When it came time for bridesmaids dresses, Colby was right there to help. He found a dress style that worked for all my girls (Sizes 5 through 20). He even offered flower and decoration suggestions. Along with a wedding dress, and 4 bridesmaid dresses. Stacey's also helped my mom find her dress. It's a relaxed, professional and fun atmosphere for dress shopping. I can't say enough good things about the store and the people who work there!

. The staff was great. It was so fun. Thank you so much for for doing what you do Stacey's.

k. It was a Saturday and we didn't have an appointment..they told us to be patient and they would move things around to get us a one on one consultant. They had tuxedos we cold preview in the front waiting area. Colby was a hoot! He had me trying on everything including bright pink cowboy boots for the rehearsal dinner! I ended up buying a veil and headpiece and necklaces for my bridesmaids. I could have done it all at this store and I appreciate they gave me attention even though I didn't have an appointment and that I was from out of town. They are very busy so I recommend calling ahead for a time slot. It looked like they had a ton of dresses when I walked into the dressing area to try on veils.

so excited about their job and making their customer's happy! Thanks again!

uccessful visits they helped me find the perfect gown in my price range and met all of my requests- I truly felt like a princess! The store was very relaxing and private, I felt extremely comfortable and accommodated during my fitting. I am so extatic to have found my perfect wedding gown for my wedding!

ld definitely recommend them!

y Stacey's staff was exceptional. They have a large dress selection for bridal gowns and bridesmaids dresses- we had no problem finding exactly what we were looking for!

's and remembered purchasing my homecoming and prom dresses there when I was younger. I chose Stacey's to help me find this dress too! The gal that helped me was fabulous, and they did all the alterations right there, so that was easy -- I had no running around. The wedding went off without a hitch my dress was perfect! Thank you!

e a little stressful, but I had a great time! Just a short time into my appointment I ready felt as if my consultant and I had known each other all of our lives! I found my dream dress for a great price! Couldn't be happier!

nce aside, the owner is the most unprofessional owner of any business I have ever encountered, and the owner never accepts any responsibility. We started our wedding dress search well in advance to ensure delivery. Bride’s maid’s dresses were ordered and delivered. Although, two of the four were the wrong dress and she implied it was our responsibility to check the dresses for error. I found this amazing as it was my impression when an owner makes a special order for you, I would have thought it would have been the company to insure proper delivery of the ordered product. Not at Stacey’s! It is the consumer’s issue! No accountability for error. The tuxes arrived and two did not fit and the father of the brides vest was never ordered. Once again she informed us we needed to check this on Friday prior to the wedding. I had to inform her, it was Friday while we exchanged a few words. She once agin implied it was our fault the tuxes did not fit properly and items missing were not on the order. I requested our file and pointed out to her on her records where missing items were on the order sheet. Once again, no accountability for her error. She furthermore requested we come back on the day of the wedding to pick up new tuxes and missing items. This was ridiculous! After several words were exchanged she finally decided this was their error and she would deliver the needed tuxes and vests on the day of the wedding. Once again, another issue. She delivered the items to the wrong hotel! Fortunately we knew the individual at the front desk of the other hotel and they called us asking about the tuxes. We had to go get them and hope they fit as delivery was in the afternoon for an afternoon wedding. As far as her professionalism, she consistently reprimanded her staff in front of customers over silly items. If these items were important to her, you would think she would have staff meetings. This may be a reach for this business as it is apparent she has no clue how to operate a professional business. If it were not for the delightful staff assisting and trying not to act embarrassed from her unprofessional behavior, I would have cancelled every order, and went to another local wedding place. I wished now we had! Don’t get duped into this business by the fancy building! Non profession and one of the worst places in town to do business.

re wonderful too.

already had purchased which I liked better than the one the ended up giving me. Overall very good service.

was beautiful and the service when trying on gowns was excellent. Minor improvements could be made post-gown purchase as there are times I felt that once my gown was purchased, I was not a main priority. Another problem I encountered was the purchase of my bridesmaids dresses. I was told that the specific dress I had chosen for my maids would be able to be purchased through Stacey's and I would recieve a discount if I purchased my bridal gown here. I made sure to address this as I had already picked out the exact style and had the style number and I was aware that some bridal stores are not able to order certain designer's. I provided the owner with this information and I was told there would be no problem ordering this specific dress. This made my final decision and I purchased my wedding gown that day! When I called to finalize and place the order for my maids dresses a few days after, I was then told they were not able to order this dress line but they did have dresses that were similiar. Had I known this, I may not have purchased my wedding dress with them as I had other options. I have learned through the process of wedding planning is to always have decisions in writing by both parties. That is my advise and to be aware of if working with Stacey's Bridal.

to what I wanted, but pulled things that she thought would look good, too. I ended up going with something that I would never have chosen on my own. It was beautiful! They were very helpful w/ the bridesmaid and groomsmen process as well. They seemed very knowledgeable about everything. The only frustration I had was during prom season. They sell a large amount of prom dresses as well and it was VERY difficult to schedule an appointment, which you needed. When it came to alterations, the woman was very helpful and knowledgeable. It was a great experience and I would recommend them to anyone!

have a ton of clips everywhere. Unfortunately, I didn't purchase my dress that day and they weren't responsive upon subsequent email when I inquired about undergarments they sold at the salon.

were under that in my size

rvice experience. It was the first time I had fun dress shopping. The rest were just boring.

id dress order went in on two different dye batches because they couldn't find the entire order because it was misfiled. Somehow, the modesty panel in my ivory satin dress was switched out for a taffeta white one also. It was extremely frustrating dealing with the staff at Stacey's. I would avoid it at all costs if you want to keep your sanity, I left in tears more than once. The wedding dress was a little overpriced compared to other vendors also.

y realized they hadn't changed the tag and the dress was actually suppose to be double that price. She gave me the dress for the price I'd originally been told anyways....how great! :) I would recommend Stacey's to anyone needing a prom dress, wedding dress, or anything else you may need!

I dealt with the owner and everything was handled very professionally and even the alterations were done by a very nice seamstress and very reasonable.