Long review ahead: I would say the venue is stunning, we got married in the rose garden followed by cocktail hour and had our reception in the HO rose room. The food was wonderful and staff and bar tenders were great. Ellen is amazing on servic...e kindest lady around. The chef and his team were on point, worth every penny, 11 out of 10 on that end for sure. We arrived on Thursday for my Saturday wedding and the hotel service staff made us feel so special, honestly couldn’t rave more, the hotel is iconic. However I did not hire a wedding coordinator as I was told there would be one on site day of. I brought a uhaul of stuff since I did my own wedding planning and that morning at 8am my family unloaded it brought all of it in and went to work setting up. What fell short was the day of wedding coordinator Anna to assist with running things. She didn’t arrive until one which was fine however an hour or so before my wedding ceremony, while my aunt was finishing set up, she gave a random couple a tour of the venue when she was needed the most, taking the magic out of what should have been such a special time. The band showed up and she was no where to be found so they were unsure how to load in and set up, my aunt stepped in as (Anna was giving that couple a tour around that time) none of my candles were lit before I walked down the aisle or in the cocktail hour area even though they were in huge lanterns that I brought in and set up, she assured my dad they would be lit, but that never happened (she could have lit them or told staff too instead of giving a tour an hour before my wedding). She never came to get me to tell me to come down for the ceremony while I was taking pictures, even though she said she would be right back, one of my cousins had to. And when I got down stairs she mentioned I was late? I checked into the hotel Thursday but we got a mr and mrs suite on Saturday complements to the hotel. Since I had to move around my stuff my mom Asked Anna what room number my wedding suite was, her response to my mom was “how should I know?” and my mom had to ask her to go down to the front desk and ask, as my mom was tied up with setting up stuff and Anna was just standing there with her clip board.
She never had the staff move the arch in place even though she confirmed we could use it, so we had to scratch it last minute. Unfortunately there is more but I only have so much room for a response. It’s a shame to focus on this part because it was a magical night, my photographer Meg Paxton was unreal she arrived on site at 3 and took control of the chaos, I mention this only because Anna’s energy about my wedding was completely different. Meg truly wanted to be there and help, and my wedding party and others said we felt Anna didn’t really care. We are planning on coming back to the hotel as it’s such a wonderful place to be, we had lots of family and friends stay there over our wedding weekend who raved about their stay. But to put over a year and half of personal planning, saving for a couple years, I think brides should know 6/10 on the day of wedding side. There is no way I would have pulled this wedding off with out my family. But we needed someone the last couple hours before for final touches, and to give the staff direction, which we were told was day of coordinator duties. Hinde site I would have hired a day of wedding coordinator and my wedding would have been 10/10.