About this vendor
Beautiful, imaginative weddings...everytime!
StarDust Celebrations is a full-service wedding department store, providing an exquisite selection of designer bridal gowns; bridesmaid and mother-of-the-occasion dresses; tuxedos and accessories. Attentive and personal customer service, expert wedding planning services, gifts and wedding stationery round out the offerings found at this fabulous turnkey wedding salon.
Book now for our featured designer in-house trunk featuring Martin Thornburg https://www.stardustcelebrations.com/martin-thornburg-featured-designer-4-2024
Starting this weekend is the Elysee Bridal Trunk Show! Book today for 10% off up to $500 https://www.stardustcelebrations.com/elysee-atelier-trunk-show-4-2024
Details
Business Attributes
- Woman-owned Business
Dresses
- Bridesmaid Dresses
- Flower Girl Dresses
- Mother of the Bride Dresses
- Wedding Dresses
Fashion Services
- Alterations
- Bridal Stylists
Gown Collections
Awards and Affiliations
Pricing
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Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.5
out of 5.0198 reviews
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If you are looking for a wedding dress in the North Texas area, make an appointment here! Their dresses are all gorgeous but have a wide variety of styles, the staff is so welcoming and professional. Mary Anne is amazing and should be a bridal coach, we used her for my wedding and my brothers! The alteration staff is incredible and upfront about the pricing. Truly a magical bridal experience
Response from the Vendor on 07/12/2024
Hi Victoria!
Thank you so much! We are thrilled to hear how amazing your experience was and how much you enjoyed looking through our collection. We always aim to provide our brides with everything they've always dreamed of on this special day.
All the ladies at Stardust Celebrations went over and beyond to make sure my wedding dress was just as I wanted. Kathy is the sweetest lady. She had patience working with me to figure out exactly what style dress I wanted. She would check in as I went to my fittings as well. Heather and Roxanne in alterations were amazing as well. Heather and Roxanne made sure my dress fit exactly how it should up until the week before the wedding. They were always willing to listen on how I thought my dress should be altered. I wish I could wear my dress all the time. I felt absolutely beautiful in my dress.
StarDust also helped my Mom find the best Mother of the Bride dress. Kathy worked with my Mom to help find the dress that complimented her shape and help her feel comfortable in the dress. My Mom looked stunning in her dress.
Response from the Vendor on 06/12/2024
Hi Alison!
Thank you so much for these kind words! Kathy is incredible and it is of no surprise that she was able to help you and your mom find the perfect dresses. And when it comes to alterations, you are in the best hands with Heather and Ro...
xanne. Congrats!
I went to StarDust celebrations as my first stop and Marianne helped me found the perfect dress! She is beyond amazing. She understood my needs and preferences immediately and helped me find the perfect dress within my budget. Would definitely recommend bride-to-be check the store!
Response from the Vendor on 05/21/2024
Hi Marshell!
Thank you so much for this kind review! You look incredible! Thank you for sharing those photos from your big day.
Any questions?
My experience here was poor at best. The consultant Kathy was incredibly rude, and demeaning toward me. They say that they offer plus size gowns but they do not have anything above a 20 to try on. Kathy knew that I was a plus size bride before coming in as I emailed her and she responded and during the appointment mentioned my email that spoke of my size. Yet she still acted shocked when I wasn’t a size 2. She started off with comments toward me and my party that the stairs might be a lot so we could take the elevator. I have weight Kathy but I’m not completely immobile. If I needed an elevator I would ask.
I told Kathy what I wanted and Kathy decided because I wasn’t a size 2 that I would not like the things I wanted. I had previously tried on dresses at other stores so I knew what I liked and didn't. It is certainly not her place to tell me what I will or wont like. I went to this store to see a Hayley Paige dress as they are one of the few stores that carried it. I LOVED this dress and one other but I couldn’t imagine giving Kathy my money after she insulted me the way that she did.
She mentioned several times that “girls like me” can’t wear strapless or need straps to cover up. She was insistent on putting me in an A line after I told her I tried some on and the style wasn’t what I wanted. When I said something about not liking it and my party agreed she was obviously offended. She acted as though myself and my party were inconveniencing her anytime we asked a question. Had my bridal consultant been different I very easily could have bought a dress here. Due to Kathy and her condescending attitude, I took my money somewhere else and got a strapless fitted dress just like I told Kathy I wanted.
If you are bigger than a bridal size 10, I wouldn’t waste your time here. Kathy made it clear that 10 was the largest size she was comfortable with. She did this by bringing in dresses that I had requested and if they were a size 10 or under she would just say the number. If they were bigger than that she would say it’s a one two (or better known as a twelve). This happened with every single dress above a 10. Shockingly enough when you aren’t a size 2 you are well aware of the number you are and should not be shamed by a bridal consultant who is supposed to be there to help you.
At one point Kathy told me she had been doing this for 15 years then made a joke (maybe not a joke) that she was “on probation”…. Well Kathy I think making people’s bridal experiences this awful should put you on probation.
Response from the Vendor on 03/03/2023
Hi Lexi,
Thank you for reaching out and making us aware of your experience. The situation you have described is unacceptable and completely against our values. We are very sorry that you were not taken care of in the exceptional way that we str...
ive to give each and every bride.
We hope you have received the apology sent from Kathy as we have discussed this with her in detail and are taking the proper actions to make sure this never happens again.
Shopping for your wedding dress should be a joyous and momentous occasion and should be a time you cherish with friends and family. It is our sincerest wish that you get to experience that excitement and happiness wherever you go to find your gown. We are more than happy to set you up with a different stylist to show you how it is meant to be done should you wish to return here.
No matter where you end up finding your gown, we truly hope it is your dream dress and it is a day you will look back on with fond memories. Once again, we are sorry your experience with us went the way it did and hope we can somehow help make it right. Thank you for reaching out.
I was one of the brides who went everywhere and tried on every dress, and no store in the DFW area compared to Stardust. After 75 dresses, I found the one at Stardust by the designer Eve of Milady! My assistant, Marianne, was extremely knowledgeable and helpful in choosing my dress. As a bride with a large bust, I was very worried about buying a strapless dress, but Marianne and the alterations team ensured my dress fit perfectly before my big day! I cannot say enough good things about Stardust!
Response from the Vendor on 03/03/2023
Hi Payton!
75 dresses!? Wow! We are so happy Marianne was able to help you find that perfect one. Eve of Milady makes incredible dresses and our alterations team is the best to help make sure the dress fits perfectly. Congratulations and thank ...
you for your review!
WOW!!! I am so impressed with this shop. It is beautiful with gorgeous options and is well laid out. I was concerned my disabled Mother might have a tough time navigating but not at all. I chose this shop because of a specific designer I had thought I liked.
Our bridal sales rep was Maryann and she was incredible!! She listened to what I wanted, went out of her way to chat with her boss about my specific timing situation, then pointed me in the direction of another designer she thought would work well for me. I am so thrilled she did!
She knows her stuff! She had me try on that dress first, then all of the others from the designer I had thought I liked. Nothing else compared to that first one. She even pointed out all of the reasons why that was the dress for me with how it accentuated my frame, etc etc. It was obvious to all of us she was right about everything she said.
I would recommend this shop to anyone and everyone. You will not be disappointed.
Response from the Vendor on 11/28/2022
Thank you Royce! Marianne is incredible and we are not surprised to hear how helpful she was, but it always makes our day to hear how she guided a bride to her dream dress. Congratulations and thank you so much for sharing. We are so happy for ...
you and your mother.
I went to Stardust because my sister found her dress there 8 years ago. I was paired with Kathy for my consultant and she was incredible! I tried on several dresses and picked the perfect dress for me on our first visit! Kathy was incredible answering all of my questions, ensuring I was comfortable and happy with my choice.
When it came time to do alterations, Kathy even came down to check on me!
Roxanne is a master of her craft. She leads the alterations team at Stardust and she can work miracles. No matter what comes, no matter the timeframe, Roxanne can make it happen. She made my dress PERFECT for me. She helped me feel confident and beautiful in the dress I chose and was able to alter it to my body perfectly. I hugged her, a lot.
Thank you to the entire team for a wonderful experience!
Response from the Vendor on 09/21/2022
Thank you Elizabeth! We are so happy Kathy was able to help you find the perfect dress. We're sure Roxanne loved all the hugs too, she IS a master of her craft! Be sure to share photos from your special day so we can see how beautiful you look!
I really need a 3.5 rating. The salon is beautiful and has a great selection. The consultant started off very structured, leaving me think that she needed to stay on task. My family felt the same way. It wasn't a patient, fun vibe, though it did turn into that as the appointment went on. She very polished and well informed. Howver, I did feel like I was buying a car; the sales pitch was very strong. I was told she could give me 10% off my dress that day only. When that didn't work, someone else came, so I assumed it was the manager. They proceeded to put a veil on me, give me a bouquet, have me "walk down the aisle", and even put earrings on me. They served us champagne and was trying to get me literally say yes to the dress. I never did. The dress was beautiful, but it just wasn't for me. On our way home, I realized I left my earrings there. The consultant texted me the next day offering the same deal and telling me about an upcoming sale. She told me she had my earrings. I went there from out of state, so going to pick them up was a five hour drive one way. A few weeks later, I received a card mailed to my home telling me about the dress again. Again, still no attempt to resolve getting my earrings. The events just confirmed for me this was about the sale, not about me. I really could care less about the earrings, as I never asked them to send it either. They were inexpensive and purposely worn in case I lost them trying on dresses. However, a good faith effort wasn't even made to resolve it. It would have given the impression they care about me as a person rather a means to a sell and possible commission.
Response from the Vendor on 05/21/2024
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you appreciated the beauty of our salon and the variety of our selection. However, we're genuinely sorry that your experience didn't fully meet your expec...
tations.
We strive to create a patient, fun, and supportive environment for every bride and her family, and it’s clear we missed the mark during your visit. We apologize if our sales approach felt too strong and for any pressure you may have felt. Our intention is always to help you find the perfect dress in a comfortable and enjoyable setting.
Your feedback is invaluable, and we will use it to improve our service and ensure a more positive experience for all our clients. Thank you again for bringing these matters to our attention.
I think I will truly never ever move on from how broken hearted I am that we went to this place for my dress. By far one of the worst life decisions I've ever made. It's my 5th anniversary today, so I'm looking through pictures with my sweet husband to post, and I will just never get over how they handled my dress situation. We went in and did the whole thing - ended up deciding on a pretty customized dress. I lived out of state, so I would fly in for try ons. When I tell you that they ordered every single thing wrong, they ordered every. single. thing. wrong. I originally went in with a flexible budget (still substantial to me of course 3-7,000) and ordered my dress/dress parts, and moved forward in faith. Once everything came in, and it was ALL wrong (I'm talking I ordered a cathedral length train, they ordered no train, a custom tulle VERY full skirt, the one they ordered was barely layered, making it A line, extended sleeves, they forgot, etc. so. much. so much.) So as you would hopefully guess, they re-ordered everything (so they said - we don't believe this obviously, everyone in our world thinks we should have sued, and I believe that's true), but the reordered parts were ALSO on our dime, making this a 10,000 dress. Sounds like it would be beautiful, however this all took up so much time, that the final fitting was the WEEK of the wedding (we literally had to go try on other off the rack dresses to try to find something in case it wasn't ready - but they said it would be!) and then the day of, it didn't fit me. My mom had to cut the sleeves for them to even go over my elbows, and the ENTIRE day, it ended up being an off the shoulder dress, where it was never meant to. The whole thing was the saddest thing in the world, and I will spend the rest of my life trying not to think about this dress, when I think about the wedding. Please, please, please, from the bottom of my heart, do not go to them. We did not experience honor there, we did not experience integrity, and we did not experience truth. They took SO much from me, and I'll never get it back.
Alterations: Roxanne and Stardust are truly MIRACLE WORKERS! Long story short, I was not happy with my wedding dress alterations from a different company and my planner recommended calling Stardust. I was able to speak with Roxanne directly and she had me email her photos of my dress while we were on the phone. She quickly saw the issues and assured me she could fix it. When I went in for my first appointment she again reassured me that they could fix my dress to be exactly as I had dreamed. They ultimately un-did the previous alternations and started back from the beginning. The entire process made me feel 10 million times better. Roxanne was extremely patient with me as we worked through the issues and ultimately I ended up with my dream dress completely exceeding all expectations! I am incredibly thankful for Roxanne and her team for all they did for me!!
I was adamant about wearing a Hayley Paige dress and StarDust is one of the few that carries her and many other designers. I worked with Paik and selecting my wedding dress was a wonderful experience. She made sure I felt like a million dollars and made the right choice. Alex was who I worked with in alterations and she was absolutely the sweetest. I did have one experience that was less than wonderful at my first alterations appointment. One of the women that worked there was pushy about suits for the guys and was very rude to my wedding planner who was with me and my mom. Other than that I enjoyed my experience with StarDust and would definitely recommend them!
Response from the Vendor on 06/06/2022
Hi Bilynn! Thank you for writing an honest review. We always want our clients to have the best experience possible. We apologize if our team delivered anything less than the great customer service we try to implement every day. We appreciate yo...
ur feedback and congrats on finding your dream dress and we hope you have an amazing time at your wedding!
Great time at StarDust! I already knew what dress I really wanted but my consultant Kathy and I had fun trying on some others just to make sure I was 100%. The alteration experience was smooth and easy, Roxanne is a pro!
Response from the Vendor on 03/02/2022
Hi Samantha! Our team is so happy to hear that your experience was so positive at our store! Kathy and Roxanne are such gems to work with and we hope you have the most fabulous wedding day! Thank you for your thoughtful review.
I ordered my Mother of the Bride dress and Gad it shipped because I live in a smaller town with no decent dress boutiques. Rachel went out of her way to stay in touch, follow up and altogether made this an easy experience. Great quality and amazing customer service!
Response from the Vendor on 01/25/2022
Hello Helen! Rachel was so happy to hear that your experience with her and our services went great! We appreciate your kind words and have a fabulous time at the wedding!
Choosing a wedding dress can be overwhelming, but at the right bridal salon with the right consultant, it’s fun and exciting! StarDust Celebrations has everything a bride needs and/or wants. Don’t go anywhere else! I found my wedding dress, veil, my bridesmaids’ dresses, AND did all my alterations at StarDust. The quality of the dresses there far surpasses those of other salons, and they have a huge selection! Paik was my consultant and she is amazing! She is very knowledgeable and helpful. A Maggie Sottero and Midgely dress was THE ONE! I didn’t expect to choose a mermaid style, but as soon as I put it on, I knew it was my dress! I also didn’t intend to wear a veil, but it completed my look. The alterations team are incredible! I made several alterations and some I didn’t even anticipate. Most of my alterations had to be made by HAND! My dress is absolutely gorgeous and fits me perfectly! Thank you so much, StarDust Celebrations team! You are all amazing!!
Response from the Vendor on 01/11/2022
Hi Dari! Thank you so much for your review! We couldn't be more thrilled to hear about your amazing time at StarDust. Paik is such a gem and we will pass along your kind message. We wish you a lifetime full of happiness!
The shop has a great selection but their alterations team is where they really shine. Diana completely revised a dress I purchased into the dress of my dreams. We had many appointments where she was always thorough + set realistic expectations of what each alteration would produce. I cannot rave about her enough! Thank you for everything, Diana!
Response from the Vendor on 01/11/2022
Hi Bethany! Thank you for such a thoughtful review! We are so happy you had a great experience at our store! We wish you all the best!
To say I looked amazing in my dress the day of, is an understatement. I felt like royalty the day of my wedding and it would not have been without the help of Marianne and Jennifer from Stardust Celebrations. My experience with Marianne was spectacular. She not only looked at my body frame/height, but she took the time to ask questions about me, what I was looking for and wanted to feel like during my special day. From that, she was able to help me find my dream dress! During alterations, I felt I was taken care of by Dave and we were able to get the dress fitted properly and in time for the wedding!
Response from the Vendor on 02/09/2021
Hi Julie,
Thank you so very much for your kind words. Marianne loves with Brides to find their perfet dress. And , yes Dave is a great tailor and will appreciate your recognition. I will pass your comments on to their managers. The very bes...
t in life to you and your new hubby. Marsha Ballard French, Co-Owner, Stardust Celebrations
After going to many, many bridal shops, our last stop was to StarDust. Marianne was my stylist and she made it so easy. It came as no surprise that I found my perfect dress with her help and experience. I wish I could do all of my shopping with her and her assistance. She was wonderful to me and my mom, and I'm so thankful that our bridal dress shopping led us to her! I'm still so in love with my dress!
Oh wow so what a day! My mom and I went to one place and it was horrible and on the way home we called Stardust to see if they could squeeze us in and did they deliver. We told them about the previous experience and what we were looking for and literally 6 dresses later I went ahead and committed. Our consultant was Kathy and she was the bomb do com. They have a sister store that had lower price margins but as someone who is budget conscious Stardust didn't make my brain explode like I thought it might. I would definitely recommend checking it out
Paik was wonderful! She was so knowledgeable, so helpful, and made me feel so special. They had a huge variety and amazing selection. I would recommend them to anyone!
Don't use StarDust!
All Seasons Master Tailor - Nataly saved my wedding. I bought a dress at a lower end cost shop, Lulus Bridal. I stood in heels for two hours as their sister shop, StarDust, pinned me in my first fitting. Then the bill came and it was the cost of my dress. The cost of my dress! Both shops swore up and down that they ordered the size I needed. My mom was livid, I took my dress home unpinned, and I defeatedly said I wouldn’t get married. I had nothing to wear and on top of that I felt fat for having so many alterations needed for my dress. I was depressed and looking for a new dress on amazon when someone recommended Nataly.
After thirty minutes of pinning, I looked better in my dress than the two hours at StarDust. She almost had me in happy relieved tears that first fitting. I knew my dress would be gorgeous and I was excited again! Nataly fitted the dress, curved my bust, added lace to help with my cleavage, did a bustle, and made my dream dress a reality at the most affordable cost. Bonus, I was told by multiple people that I looked like a Disney Princess at my wedding. Thank you. Thank you. Thank you All Seasons Master Tailor!!
Paik made dress shopping so enjoyable and stress free. I worked at a bridal shop a couple of years ago and knew that the Watters Judith dress was going to be my wedding dress. However, Judith has been discontinued and I was comparing every dress I tried on the Judith. I eventually found Judith's sister, Langdon. I knew immediately that was the dress I would be walking down the aisle in and I never second guessed my decision.
I shopped only at StarDust for my wedding gown and had a wonderful experience! My stylist really plugged into who I was and my style to reflect who I would be as a bride. All the staff were extremely knowledgeable and genuinely excited when I made the decision on my gown. Although what I selected and the custom changes that needed to be made were at the top of my budget, my stylist helped me understand why I would ultimately be happier with the gown after doing so. I had somewhat of a difficult fit, but I feel confident that it will make the look worth it! My overall experience proved that StarDust is home to the true professional bridal consultants. Don't bother shopping anywhere else!
I wish I could give a 2.5, I'm really neutral. I got the exact dress I wanted here, but I wouldn't say the customer service was over the top. Unfortunately, we didn't get the great welcoming environment at this salon that one typically expects and we got other salons - champagne, a beautiful 3 mirror pedestal. It's a large salon and doesn't provide an overall personal experience (i.e. when you call you basically call a call center.. I guess? it's weird and have to go through a phone tree). Overall, I was happy to get my dream dress at a great deal, but given the opportunity I would have gladly purchased it from another boutique.
Response from the Vendor on 06/18/2019
Hello Elise,
Thank you for taking the time to write a review on your experience with us at StarDust Celebrations. We're happy to have been able to help you find your dream gown, but we are sorry to hear your experience was less than desired. ...
While ordering a gown and having it altered in time for a wedding date four and a half months in the future does pose certain difficulties; all our stylists are fully trained to work with short time frames and we apologize you felt your stylist was less than understanding with you regarding your timeline. We never want a bride to feel anything less than extraordinary on what should be such a memorable day. To gain more clarity about the situation, a manager will be reaching out to you this week.
I am so glad to have found both my dress and Marianne at stardust bridal! This place is AMAZING. I walked in having absolutely no idea what I wanted and ended up finding the perfect dress after trying on 5 others. Marianne is the greatest, most helpful person ever and we don't know how we would have gotten through wedding season without her. Also, I wanted to give a shout out to Shelby in alterations, as she is a magician. Thanks so much Stardust for making the process enjoyable!!!
I shopped for my dress at Stardust Celebrations (and had a lovely experience!), and I ultimately purchased at one of their sister stores, LuLu's Bridal. Because I purchased my dress at LuLu's, I was able to use Stardust Celebrations' wedding planning services. My coordinator was Laura Hendricks and she was AWESOME. She knew everything. Literally. When I had a question, she had an answer, and she kept me on track as far as timelines and what I needed to do when. She was my lifeline because I have a relatively stressful full-time job and I was definitely not a bride who wanted to spend all of her free time wedding planning--not that there's ANYTHING wrong with that! She managed every single timeline, took over all vendor communication, and she was ON IT on wedding day, along with her assistant Jaci. She hand delivered my wedding dress and veil to my hotel suite, and she kept everything running smoothly from hair and makeup to photos to the final dance. 5/5 stars STRONGLY RECOMMEND!
I'm a bride to be! I searched everywhere for my dress and honestly had just about given up. When I arrived at Stardust Celebrations my bridal expert was Sandra Chapa. She assured me that she would find my dream gown and that's just what she did. Sandra has a kind demeanor and is very Knowledgeable with over 20 yrs of working with clients and gowns she has the eye for what looks great on you. She is honest and patient. The best advice she gave to me was to think about a stranger seeing me enter a church on my wedding day. She asked would the stranger know if I am the bride or a guest attending a wedding. I made my decision after that thought provoking question. Traditional with all the lace, beading and a dress train including a veil. Thank you so much Ms. Sandra Chapa for helping me to see myself as a bride. Robin Jackson you are amazing also she will make sure that you are happy during your visit and has incredible style. I'm so glad that you both were apart of my experience. I love my gown! I would definitely recommend Stardust Celebrations for their excellent customer service.
I had a really great experience with StarDust and my consultant, Kathy C. She was friendly, fun, experienced, and flexible, and the flexibility was appreciated because I was not 100% positive as to what kind of dress I wanted. I ended up finding my dream dress and said YES to the dress. My family and I also enjoyed the overall experience and atmosphere of the store - I could have spent all day staring at the dresses and accessories!
Courtney at stardust was AMAZING! She was super knowledgeable, had great advice and insight for my sister who had 3-4 different appointments with her. Would highly recommend her to any bride!!!!
Response from the Vendor on 02/19/2019
Amelia, we are so happy to hear that you had such a wonderful experience with us! Thank you for the positive review!
I went dress shopping here with my friend who is getting married in June. We had been shopping for the entire day when we came across this shop. The bride was a little frustrated and Courtney helped to find her a dress that changed her mood right away. She was so helpful, polite, and made her feel beautiful. And when we returned today to try the dress on she remembered us right away, great person connection. I will definitely schedule an appointment with her when I get engaged!
Response from the Vendor on 02/19/2019
Thank you so much for the positive review, Katie! We are so glad that Courtney was able to help ease the bride's mind and make this experience great!
My mother and I went for an appointment last week. It was our 5th salon to go to in the DFW area. I selected online to work with Paik because I had heard such great things. She more than lived up to my expectations! She was so friendly and a wealth of information. She was also the only stylist I worked with that pinned instead of clipped and it made a big difference! We had another appointment later that day and when nothing compared, we came back that same day and got my dress! Everyone was so friendly, fun, and professional at the same time. Robin, the manager, answered all of our questions. They were so kind and even heated up our Starbucks drinks before we left! Went to a total of 7 places in DFW and this place was amazing!
Paik was an absolute joy to work with! I visited quite a few places while shopping for my wedding dress and she was by far the most helpful. She made sure to have all of my wishlist pulled before the appointment and made me feel so special! The dress selection is huge and they have a great range of styles. Highly recommend StarDust Celebrations!!
I had such a wonderful experience with Stardust. Cathy was so helpful and such a kind person. Also, the ladies in the alterations were able to get my dress ready in such a short time since it came in a little later than we originally thought. I'm so grateful to them for all they did for me!
Response from the Vendor on 10/11/2018
Thank you so much for the positive review, Skylar! We are so glad you had such a great experience with us! Best wishes to you!
I'm not a shopper. I never have and never will be, and if I am I'm normally doing it online. So the thought of going wedding dress shopping and trying on all these expensive gowns was daunting to say the least. Stardust and Marianne (my bridal stylist) did an amazing job in helping me find my gown in a surprisingly short time.
I went into this appointment after going to a smaller boutique and being disappointed in their selection. I knew that Stardust would have a large selection of gowns going into my appointment but I didn't realize how important it was to have someone really there to help you along the way and learn your style. At the other boutique I went to, it was like a mall shopping experience: you go in, pick stuff out, try it on, and think it was just an okay experience. At Stardust, they really get to know you and your style just like they do on Say Yes to the Dress.
I will admit, when I watched Say Yes to the Dress, I thought that all the consulting that they did on the show was just for that reason alone, it was a show. Boy, was I wrong. Marianne started off my appointment in a similar fashion, getting to know me and really trying to understand who I am as a person, who I'm marrying, and what type of style that I envision myself on my wedding day. By doing this, she was able to pull the dresses that I was considering and pulled me a dresses I wasn't considering at all and help me realize that these newer styles that I didn't even recognize were really my gown. Also, another great thing about Marianne is that she did not sugar coat the experience at all. She was brutal and honest about everything, two traits that I really appreciate compared to other boutiques that just give you a yes man to you to get your money.
I had my Say Yes to the Dress moment here and I absolutely love the experience and would highly recommend to any brides out there!
BRIDES BEWARE!!! At first I was extremely impressed with Star Dust. I went in thinking everything was going to be way over my budget but found an amazing Hayley Page which was such a dream. It made me feel so beautiful and it was perfect. Kathy was so great and when I asked about the fit with the wrinkles she assured me it was because the gown was not in my size and the alterations team could get the perfect fit. It also showed my belly button through the fabric and she said the same thing. We added a belt and a sheer bolero to get the off the shoulder look I wanted. I had the total crying bridal moment with everyone in tears and cheersing to champagne. With her reassurance that the correct size would be perfect, my dress was ordered and I went back in to try it on when they received it. It was too big but Kathy assured me the alterations team would be able to make it fit perfectly. My first alterations appointment was stressful to say the least. As Shelby who works in alterations was pinning the dress the wrinkles got worse and the showing of my belly button did too. She assured me not to worry and that it would all work out and be perfect. She suggested I get specific undergarments to help with the belly button situation. They believed it was because of the sheerness of the fabric. At my next appointment I wore a corset with spanx over it which was so uncomfortable and it still did not help. You could still see my belly button and the wrinkles were worse. At that point one of the stores managers was called in. I was so upset because this was not the gown I was promised and I asked specific questions about the fit when I purchased the dress. If I was informed these things would not be fixable I would never have purchased the gown. Shelby told me they had had problems with this gown and fabric before and that she would gladly give me a refund for at least the alterations. My mother requested a manager because of how upset and unhappy I was and the fact that they could not follow through with there word on the alterations. One of the managers called me and told me they would not offer a refund but were going to make some adjustments to the gown to get the fit correct. She kept telling me it was confident it would be perfect. When I went back in to the next appointment I was again let down because the dress still showed my belly button and there were tons of wrinkles in the fabric. The manager then asked me what time of day my wedding was. When I told her 6pm she proceeded to turn the lights down and walk around me in a circle saying that during an evening wedding no one would really be able to notice! It was then that I asked for the refund on the alterations and was told no. The manager said they put so much work into it that they went back on what they said at the previous appointment and refused to give me a refund for anything! So I left 34 days before my wedding in tears extremely let down and stressed out with the idea of having to find a new dress before my wedding day. This was supposed to be the happiest time in my life and it turned out to be one of the worsts. I would not recommend this place to anyone. The customer service is terrible and I never want any other bride to go through what I went through!
Response from the Vendor on 06/29/2018
Mrs. Broussard, our recollection of the events differ from yours. As you know, we tried many options to alleviate your concerns. We are so sorry that you are not happy with your dress selection at StarDust. We extend our congratulations to you ...
and your new husband. Best wishes.
Our stylist was Marianne and she was lovely. She was extremely knowledgeable about the different brands and dress styles. Although I picked out a wishlist online ahead of time, she didn’t pull the dresses and instead showed them to me on the rack and I hated them! She has been doing this a long time and told me how different dresses look online versus in person. She also brought dresses similar to ones I’d liked after trying on and was very patient. Had a wonderful dress shopping experience.
One of the best parts of the entire wedding planning and preparation experience is finding the dress and I couldn't have done it without Marianne!
Marianne, you're everything. Thank you so much for making me feel like a princess from the day I bought the dress to the day I left with it in my hands.
Special shoutout to Bob & Marsha, the wonderful owners of Stardust Celebrations!
I had the absolute BEST experience at StarDust. It was my second bridal appointment of the day and I’m not going to lie, I came into it slightly discouraged based on my time at the first salon. Within minutes of meeting Courtney my entire outlook changed. She was incredible! I felt like she truly listened to what I had to say and helped me pick dresses based off that. At the same time, she also pulled a couple that I wouldn’t necessarily have been immediately drawn to, but I so appreciated that as well. She also asked the right questions and was overall super helpful. I ended up finding my DREAM dress and I cannot thank Courtney enough! Every staff person we came in contact with was wonderful as well. I highly recommend Stardust!!
I had the pleasure of working with Cathy at Stardust for my wedding dress appointment. She was wonderful! She pulled so many beautiful dresses that it was hard to choose. When the dress I fell in love with didn’t have an option to ‘open the cups’ I was upset. Cathy wanted to make my dream happen so she actually text the designer to see what we could do. He ended up calling her from China and told her that they could make it work and the exact measurements they would need. Cathy went above and beyond! My dress came in and was beautiful! The alterations team was exceptional. I wanted to make a few changes to my dress and they made it happen. They even hand beaded straps for the dress. I highly recommend Stardust Celebrations for your wedding dress!
Stardust was great for my bridesmaids' dresses and the mother of the bride's dress. They had a great selection and were able to coordinate all the dress deliveries with my out of town bridesmaids. I did have to follow up with them a few times on deliveries and other details, but generally I'm very happy with the service they provided.
I have been meaning to write a review for ages, but life kept getting in the way. I want so much to share how wonderful my experience at Stardust was though, because Everyone should come here - you won't regret it. I had visited several other places before Stardust and none of them came close to the level of service, knowledge, professionalism, and fun of Stardust. They have an awesome selection of dresses, spacious areas for trying on and showing your friends and family the dresses, and superb service.
I was a walk-in and they were happy to accommodate me immediately. I worked with Marianne and she was absolutely fantastic, and when I say fantastic, I mean she made the experience as amazing as what you hope to have when finding your wedding dress. Marianne was incredibly knowledgeable about the dresses, how dresses would fit my body - and even took the time to have me try on dresses in my size with the same fit as the dresses I loved in order for me to get a real idea of how the dress would look on me. She was patient, I never felt rushed, she explained things well, didn't pressure me, and was really fun to work with. I also just felt like she really loved her work there and loved design and fashion.
My experiences at other places were starting to make me think I would never find my dress, or would just have to pick something that seemed to work okay. And I felt like the stylists/salespeople at the other places I visited were really trying to force you to like what you were trying on, or pressuring you for a sale, or oftentimes would ask me 'what *exactly don't you like?' (about the dress I was trying on and wasn't feeling) - honestly sometimes it's just that while the dress is beautiful in and of itself or on the hanger/mannequin, you don't like it, or it just isn't 'the one'. Marianne totally got that, and would be happy to take the dress away when I put it on and said 'nope' immediately. She didn't try to make me figure out specific things I did or didn't like, and she understood how important how you feel in the dress is. I was so impressed with her and the whole team there. Someone from alterations even came by just because she had some extra time and saw me try on a couple dresses and even gave advice, which was awesome; it's great when the people working with you actually enjoy their work. I didn't pick my dress that same day and never felt any pressure to buy anything; I only felt joy and like Marianne truly wanted me to find a dress I loved. I of course returned and ended up picking the dress of my dreams - I absolutely love my dress! Even waiting for it to come in and thinking about my wedding day, I'm so excited about my dress and my experience at Stardust. From walking in to trying on to checking out, the experience was so so wonderful and I recommend Stardust now to everyone, and especially recommend Marianne because I loved working with her!
Ladies, visit with Ms. Marianne and she will help you find your glass slipper! I went in looking for a dress with more poof than necessary, my mom helped me to pick out the dress of my dreams. Marianne helped me to feel comfortable in my own skin and truly feel beautiful.
The BEST experience you'll have at a Bridal Salon! Everyone we interacted with from Marianne to Robin to Carson to DeeDee were fabulous and made the special shopping day even more memorable!
From the moment we walked in the door, we were greeted immediately by smiling faces and positive personalities! You are given 100% focus by each person who interacts with you and they genuinely want you to leave happy. My appointment did not feel rushed and after narrowing it down to 2 dresses, my stylist provided her information and the dress names letting me know I could call back whenever I decided. We browsed the bridesmaids and Mother of the Bride dresses where Carson and DeeDee were so knowledgeable and talked us through what the process would be for shopping for those dresses with Stardust. Again, no one was pushy and they just wanted us to get what we wanted!
After going to an appointment at another salon that day, it was noticeable the service at Stardust was unique and when my stylist at the other salon dissed one of my top dresses I knew I had decided. I called Stardust and raced back to Plano to order my dress! They stayed open late for us to complete the purchase and celebrated with us with champagne, lots of pictures, and a fun sign! One of the owners even made an appearance at this time and after interacting with her, you can tell why Stardust is as special as it is!
My appointment was with Marianne and I can't even say enough about her! She came recommended to me and I will always recommend her now! Not only was she completely knowledgeable about their inventory, the designers, and my body shape-but she also let me have more control over the appointment than I expected! After asking me all about my fiance and wedding, she told me the dresses I put on my wishlist were already pulled and in the fitting room, and then she walked around the store with me-letting me browse the racks to see if anything else caught my eye. I loved getting to do this, knowing that I wasn't missing my possible dream dress. She had the dresses in a specific order for my try on and helped the sample size look as good as it could on my small frame! She talked through each dress with my guests and I, only after listening to my opinions on it first. She put accessories on me when needed and gave us so much information regarding what would look good with each dress and my overall look. Marianne is a goddess and truly a gem of Stardust!
After ordering and paying for my dress on a Friday night, I began to second guess the color choice. Leaving Marianne a voicemail on that Sunday morning regarding my concerns, she called me back as soon as the store opened and had me come back into the store that day to try on dresses in both color options. She talked me through both options, showed me pictures of other brides online in each color, and when I decided to change the color it was no problem! I can't believe how accommodating they were for this and am SO thankful for that!
The store itself is amazing. They have all the dresses and items on wonderful display, everything is so clean and well lit, and the dressing rooms are spacious having comfortable seating for whomever you bring with you to your appointment!
Next time I have a bad day, I'm going back to be cheered up and complemented by this wonderful staff! :)
This was my first stop on my wedding dress adventure and it was a SUCCESS!!! Kathy was so kind and helpful. I was about 15 minutes late thanks to my GPS but she graciously welcomed me into the boutique and we very quickly got started. We tried on numerous amounts of gowns and the entire staff always came by to see and to help pick out a gown and tell me if it was perfect or not. I felt like such a princess in these gowns! Everyone was fast friendly and super super kind. I will definitely be back with my bridesmaids!
The staff here are ENTIRELY ADORABLE. Not the cute kind, but the literal meaning of people I adore. The gowns are timeless, and at any rate you would definitely find your style here. Your experience here will be so comfortable and exactly how you imagine a dress fitting should be! I’m recommending to all my bride sisters!!
I am so thrilled I said YES to the dress!!!! I would like to thank Marianne for being extremely honest, kind, and professional! She heard me out and asked questions and made suggestions! I was a little shy to get out of my comfort zone, but she brought me out of my shell. She wanted me to bring out the little girl in me and suggested that if there was something I did not like then to let her know! I love my dream dress so much and cannot believe that I have found it!!!! Thank you again, Marianne!!! I highly recommend everyone to go to stardust and work with her! She fabulous and goes above and beyond your expectations!!!!
I had such an incredible experience at StarDust!! Marianne was such a great stylist and knew exactly how to work with me, using emotion and logic. The first dress she picked up and put on me ended up being my dress! I never really knew exactly what I wanted but always thought it would be something simple. Marianne helped me find something far from simple that had a little bit of everything all in one! There is such a wide variety at StarDust, you will love it!!
I had the best experience EVER because of Stardust! When my mom made me an appointment to try on dresses at Stardust I was very skeptical that I would find anything. I had already been to two other boutiques where no one listened to what I wanted and they kept having me try on dresses both 1) higher than my budget and 2)not meant for my body. However, when I met Paik and she let me walk around the show room and pick what I liked I felt completely different. She picked 3 dresses and I picked three and BAM what do you know it? The second dress she had picked for me was the one. They listened to EXACTLY what I wanted and even helped me get the dress altered to help fit my bust. Best of all? It came in WAY under my budget! But the amazing experience didn't end there, even through alterations everyone was incredible helping me figure out every little thing I needed to do to make my dress perfect. They even hand made me a lace jacket to go with my dress so I could transfer from a religious service to a fun reception! THIS is the place to go when you want to find your dress ladies. I can't thank them enough for all of their hard work and for listening to exactly what I wanted! <3
Stardust Celebrations and Paik went above and beyond every expectation i could have ever had when looking for my wedding dress. They truly made me feel like I was so important and help me find the perfect dress for me! Great customer service and Paik is your girl to go to, just love her!! Bridesmaid dresses were easy to get here as well. Highly recommend.
Marianne was amazing! She knew exactly what I was looking for and helped me find the PERFECT dress. I cannot wait to wear it on my wedding day!
I went to StarDust Celebrations to look for my wedding gown for the first time the day after running a half-marathon and could hardly move, so I was pretty worried about how my appointment would go. Pake was incredibly accommodating and was able to pull the top 8 dresses that resembled the style I loved the most. I ended up trying on 8 dresses and was trying to decide between two similar ones. With the help of my guests and Pake, I was able to pick the perfect gown while feeling supported and relaxed the entire time.
When I went back for my try on and alterations appointments, Pake and Shelby were both super friendly and easy to work with all the way until the wedding weekend when I picked up my gown. Highly recommend StarDust Celebrations!
Yeah, my dress was 1/3 of the original cost, in perfect condition, one of a kind and beautiful! Thank you Stardust outlet at Willow Bend Mall!
My mom and I booked a last-minute appointment at StarDust last month, "just for fun" to get an idea of what dresses I liked and didn't like. But with the help and knowledge of my bridal stylist Kathy Coffman, I actually found my dress that same day. StarDust Celebrations is spacious and organized, with a huge selection and price ranges. And Kathy was an expert on the store's designers; we swept through the collections quickly, filling up my dressing room with gowns that matched my style preferences. Kathy paid close attention to my reactions and helped me narrow down my favorites, all the way down to one. (I said yes to the dress!) I never felt pressured or rushed. Kathy was patient and kind, experienced and perceptive, and I would definitely recommend her and StarDust to other brides!
I had an amazing experience working with Stardust on finding and tailoring my dress. First, the dream dress I wanted wasn't actually in that location, but they were able to get a sample from a sister store and rush it over so that I could try it on, it was perfect, and from there the tailoring experience was awesome! Riley was AMAZING, she worked with me on making sure everything was perfect, and she basically developed a custom sort of wrap/shawl, that was able to be built into the dress and removable. It was the perfect thing for me, as I'm self conscious about my arms, but could take it off for dancing. I felt like a fairy princess, and just had the best time. Not to mention, if you get your wedding dress there, and your bridesmaid dresses, you get a discount on the latter.
Marianne is AMAZING!! Just two months before our July wedding, she pulled out all the stops to help find me the perfect wedding dress. One that was even more beautiful than I could have ever dreamed of!!! She truly cares about her clients, and works hard to find out who you are - so the TRUE YOU shines through. Not only was she caring about making me the most beautiful bride possible, but she was entertaining and a joy to be around. Her enthusiasm and passion about weddings is evident in all she does. And come to find out, she was married at the same church as our ceremony. We loved her so much, she ended up attending our wedding! :)
Stardust Celebrations was wonderful! I walked in after a visit to the bridal boutique in Lewisville mentally preparing myself to deal with more pushy salesladies trying to rush me through as many dresses as possible, but Stardust was the complete opposite. One of the first things I noticed at Stardust was that their dressing areas are private, even on a Saturday afternoon. The first boutique I visited had multiple brides parading around in the same small area together, and I found it distracting and awkward for everyone involved. No bride wants to see other brides in their white dresses walking in front of her mirror! Stardust made sure to keep all the brides in separate rooms, so I felt like I was the only bride in the store.
My stylist at Stardust was Courtney, and she was basically both my fairy godmother and maid of honor stand-in because my MOH lives 12 hours away! She was so kind and patient with me and my mom, especially given that we were a little worried about crazy sales tactics after our experience earlier that morning. She asked us a few questions about me, about my fiance, and what my ceremony would be like, then gave us a tour of just about every dress rack in the store and pulled the most beautiful dresses! I never felt rushed and I didn't feel guilty about not finding a dress on the first visit, and I came back the following week to find that Courtney had already pulled several new dresses for me to try. The first dress on the second visit (the Sottero-Midgley Ettiene) was The Dress! I knew it was when I looked in the mirror and realized I never wanted to take it off, but Courtney and the staff at Stardust were super concerned with making sure I was confident that this was, indeed, The Dress - I walked around in it and stared at every angle possible for almost half an hour, so I was absolutely certain it was everything I wanted before saying Yes to the Dress! Courtney was perfect - professional, caring, and attentive! I really felt like she - and the rest of the staff at Stardust - understood how important it was to me that I get the right dress for my wedding day. I would absolutely recommend her and Stardust Celebrations to any bride out there looking for a personal and professional experience! Thank you, Courtney!!! And thank you, Stardust!!
If you are looking for a first class shopping experience for your bride to be or yourself, go visit Stardust Celebrations! Both my daughters purchased their couture bridal gowns there as well as their bridesmaid dresses. I purchased my MOB dress and want to say a big THANK YOU to Dee Dee Crumb for her patience, honesty, professionalism and great eye!!!
She also helped the MOG find a stunning dress! S.C. has given us a wonderful experience in all aspects of planning (THANK YOU, Devan Moorehead) and purchasing for our 2 weddings!!!
Marianne is the absolute best!! She knew exactly what I wanted after I talked with her on the phone, and made the whole process a piece of cake! 100% recommend going to Marianne at Stardust! ❤️
Pake was a great stylist. She let me try on what I wanted and offered advice/suggestions only upon request. She wasn't pushing me to buy the most expensive dress or rushing my appointment. I ended up trying on about 10 dresses and selecting one of them. It was a bit beyond her control personally but the store was an entire month off of their arrival estimate for my dress. Seeing as how I only had a 6 month engagement and chose a dress on my first day of trying on, I needed it much quicker. They promised me it'd be here in 4 months and it was just a couple days shy of 5, which was a problem with my bridal photos. Also, bring water to your alterations appointment because that room has zero ventilation and wedding dresses are very heavy and hot. I nearly passed out after standing in there for a couple hours. It was bad. I had to cut the appointment short because I got dizzy and almost passed out. But all in all, the store had a good variety of "no-name designers" at good prices and friendly staff.
Marianne was my stylist, and SHE WAS FANTASTIC! She listened to exactly what I wanted, regardless of what my family members with me wanted for me. She was so positive and uplifting if a sample dress didn't fit correctly, it was never my size that was the problem, it was always the dress's fault, of course! Lol! She made my appointment so magical, and everything I could've ever imagined it being! She made me feel like a queen! Oh, and I said yes to the dress!!! I chose the first one I tried on, and it's my dream dress! Marianne knew exactly what style I was going for, and she helped me accomplish my wedding dress goals, for sure! I would go back tomorrow and do it all over again if I could! THANK YOU SO MUCH MARIANNE!
Before I came to Stardust, I had shopped for dresses at three other stores, and the salesgirl's weren't much more helpful than when I shop for regular clothes at the mall. Marianne, on the other hand, was so helpful. When I tried on my first dress at Stardust, I walked out to show my family, and wasn't totally sold on the dress. Marianne immediately pointed out the reasons that that dress wasn't a good fit for me, and from that advice, was amble to eliminate several dresses we had originally picked. Marianne's humor and candor and expertise were key factors in making my wedding dress shopping at Stardust so memorable. We shopped with my future sister-in-law who is not married, but she's already decided that when she finds her guy, she'll come see Marianne at Stardust for her dress! Thanks for turning my dejection into success and for helping me find my favorite dress of all time.
I have no word but "perfect" that can accurately describe my experience with Paik and Stardust Celebrations. It was such a joy and stress-free experience. I found my DREAM dress and I came in not even know what style I wanted. Paik was incredible as she heard me out, took charge and led me to the dress of my dreams after only trying on 2 dresses before! Paik and many of the other Stardust employees made me feel so special and adored. I truly couldn't recommend more highly. You will not regret going with Paik!
Marianne was the BEST stylist I could have asked for. She took the time to really get to know me and understand what I like. She used that information to pull the PERFECT dress for me. StarDust is the first place I went shopping. I had appointments scheduled at 3 other shops and cancelled them all after I worked with Marianne. I knew I wouldn't be able to find anyone who would help me as much as she did. The selection at StarDust was also amazing. They have a huge price range and assortment of dresses. Most dresses I see these days are covered in lace and bling. That's not my style at all. StarDust did have those options, but also had tons of others to choose from. I can't recommend this place enough. GO HERE FIRST! You won't regret it.
Supportive. Encouraging. Private. Elegant. This Plano staple has been around forever and I now know why. The entire team of men and women went above and beyond in making me feel valued, appreciated and happy. Courtney Lemons is my stylist and she just made my dreams come true.
My Story: I had already been shopping with my group of ladies and even purchased a dress at another store. Since purchasing I had nothing but buyer’s remorse and was so afraid to even go shopping again. Then I met Courtney. I told her my story, showed her photos of the dress and her first question was, “Do you want me to help you fall in love with this dress all over again or would you like to start over?” I could have cried right then. She was so gracious in making me feel like we could even improve upon what I had already purchased. I didn’t feel forced or pressured. Courtney and the entire staff wanted me to be happy on my wedding day whether that meant buying from them or not. I chose to start over. She listened, digested, and executed beautifully. We perused the showroom floor and then, like magic, I found my gown. Tears sprang into my eyes as she zipped me up and she reached forward with open arms, hugging me like we were old friends. I am so thankful to StarDust Celebrations and their staff. Thank you, Courtney. Thank you, Marianne. Thank you, Connor. (I believe that’s his name)
AND the buck didn’t stop at Bridal, their bridesmaid collections are amazing. My experience buying bridesmaid gowns, having been a bridesmaid 13 times, is that the girls are usually ignored and the staff is disinterested in helping. This is not the case at StarDust. The staff was attentive, incredibly helpful, inspirational and just awesome. My girls are thrilled with their dresses and their individual experiences.
Thank you StarDust Celebrations. You have made my dreams come true.
Response from the Vendor on 08/10/2017
Christine, thank you so much for taking the time to write this amazing review! It means the world that you were able to come to StarDust and turn your buyer’s remorse into a positive outcome. We are so glad you were able to find the dress of y...
our dreams and that our staff was so highly praised by you. Thank you again!
Great place to buy your dress!
Response from the Vendor on 06/21/2017
Katie, thank you for the great review. We hope you find all your wedding needs with ease. We very much look forward to helping you more as your wedding approaches.
Courtney was great! We walked in on a whim and she was ready and excited to help me out on the fly. She was conscious of budget and the style I wanted and pulled the most beautiful gowns. Her personality was super fun and made the experience painless. I would definitely recommend her to any bride out there.
Response from the Vendor on 05/30/2017
Thank you so much for your sweet words! We are thrilled that you had such a wonderful experience and enjoyed working with our stylist, Courtney! We thrive on our personal referrals and dedication to providing every bride a spectacular shopping ...
experience. Thank you again!
I never would have thought that I would find the perfect wedding dress... I never thought I would feel that telling that Marianne was talking about. Crazy enough my first dress to try on was just that. I saw my future husband looking back at me in that dress... I saw my future, my life. Marianne was very straight forward when it came to picking my dress. If I didn't like something she wanted me to say something. She wanted me to come out of my comfort zone and be the girl she was looking for. Sure enough, I stepped up and got more ballzy than I thought I would. I was very firm with my answers when telling her no. I absolutely loved working with her and I will defiantly refer my friends and family to her!
P.s. She rocked that black suit😍
Response from the Vendor on 05/30/2017
Thank you so much for providing us this wonderful review! The experience and feelings you described are exactly why we do what we do. We are ecstatic that you found your dream wedding dress and enjoyed Marianne every step of the way! Congratula...
tions and happy planning!
I had the best experience dress shopping at StarDust Celebrations! My appointment was first thing in the morning and I was immediately greeted by the staff as I walked in with my family. My stylist was Marianne and she was fabulous. My family loved the experience and hasn't stopped talking about how great everyone was! I can't imagine looking for my gown anywhere else but here! Looking forward to bringing in my bridesmaids and flower girls to find their dresses!
This is the father of the bride writing.
The service we received from them both as far as wedding coordination and my tuxedo was terrible. For the amount of money we paid, we expected top-notch service but received sub-par tuxedo quality, shirt not even ironed and bad dimensions taken.
It was two days before the wedding and I went to fit my tuxedo. Sleeves were too long, pant legs were too long, the jacket didn't close and the attitude of the staff was nowhere near accommodating or apologetic.
When I received my tuxedo the day before the wedding, the shirt was not ironed and the shop was closed by the time I noticed so there was nothing I could do about it.
My daughter was dissatisfied also with the coordinating of the wedding through Stardust and all she got from them was defensiveness and sarcasm, instead of any sincere apologies, professionalism or repair attempts.
Do yourself a favor and plan the wedding yourself, and rent your tuxedos at The Shops at Willow Bend for a fraction of the price and 3 times as much quality of service.
Response from the Vendor on 02/06/2017
Thank you for your review and we are very sorry for any negative interactions you had with StarDust. We take customer service very seriously and appreciate you letting us know of any issues as we continually strive to improve our processes. Our...
planning department has reached out to the bride via email to attempt to resolve any questions regarding the coordination of her wedding but unfortunately have not received a response.
Stardust Celebration is the one stop shopping place for weddings that include everything from Wedding Planners to everything you will need for your wedding. They have everything you could think of under one roof - incredible selection of wedding gowns, bridesmaid dresses, tuxes, mother-of-the bride gowns, wedding accessories and even beautiful jewelry to accent your gown. This makes it very convenient to accomplish many things on your to-do-list, which can be overwhelming when you are planning a wedding. But the best part about all this is the staff and the expertise they offer, whatever we needed they would make it happen. We were having a hard time finding the perfect wedding dress, but they had worked so much with my daughter they had a designer from England bring in a couple of dresses for her to try on and sure enough, she finally said "Yes" to the most elegant and sophisticated wedding gown. Thank you for the excellent customer service and making my daughter's dream wedding become a reality.
I went to Stardust to get a dress altered after a horrible experience with another bridal shop that's now closing for business, no surprise there. Stardust took me and my dress in with open arms! With my dress purchase I had a "jacket" that was a little matronly and needed to be reconstructed and customized so that it could still be removed for my wedding reception. They did an excellent job. Though I had to pay a lot more than I budgeted for, it was worth the piece of mind knowing that I was working with a real and professional business.