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Transportation
- Limousine & Sedan
Reviews
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2.6
out of 5.05 reviews
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I strongly advise against choosing this particular limo service company and recommend seeking a more professional alternative. Upon the driver's arrival, it became apparent that the limo had been subject to spray paint in certain areas, presumably to conceal rust. Expressing my concerns about the vehicle's age and its potential disappointment to passengers, the driver acknowledged its poor condition, admitting that it had not been properly maintained. He informed me that the air conditioning in the rear compartment was non-functional, and suggested that opening the windows would be necessary. Throughout our conversation, he repeatedly emphasized the owners' apparent lack of attentiveness or concern, claiming to have communicated the issues to them on multiple occasions. The right window of the limo was inoperative, necessitating assistance from the driver to control its movement. Meanwhile, the left window exhibited limited functionality, requiring multiple attempts (approximately 20 clicks) to operate properly. Stains on the ceiling indicated previous water leakage, while pervasive dust and general neglect were evident throughout the vehicle. I have comprehensive photographic evidence and a video recording capturing my conversation with the driver. Notably, the windows exhibited signs of cracking and a black film, likely applied to obscure the damage. The interior appeared unclean and unkempt. Despite the driver's amicable demeanor, he consistently expressed dissatisfaction with the vehicle's condition and lamented the owners' disregard for customer complaints. I strongly recommend that you refrain from utilizing the services of this company.
If would seriously rate this limo service NEGATIVE 5 stars if I could! We hired Starlight Limousine and would never do it again! The limo that picked us up was absolutely disgusting, old, dirty, smelly, and had no AC. There was dust all over that made us sneeze, it was honestly super old, beat up, and grungy. Limo was way over its due retirement age but please READ ON! We didn’t feel safe because there was so much vibration and shaking - it felt like a couple wheels were going to fall off. All the ice in our drink holders was gone because it was so damn hot in the limo! We asked the driver to turn the AC on and he told us it was on and isn’t working. After over 30 min of suffering and on last 10 min of our ride sweating hard core we finally opened the back windows for whatever hot breeze was outside on a hot day because it was better than the super hot air limo was blowing through the vents! Trust me, I know it takes time for AC to kick in sometimes but it clearly was not working! The longer we rode the hotter it got! It was seriously over 90 degrees in the limo and super hot air was blowing out of the vents! I would NEVER EVER recommend this limo service to anyone unless you wanna sweat hard core like we did. It ruined our whole experience.
This company posts fake reviews. The truth is their limos are old, poorly maintained, dirty, dangerous, and uncomfortable! Beware!
They were on time and very accomidating! Willing to work with us!
Very good service. We had to change our time at the last minute and they were so accomodating. Also, they decorated the limo with our wedding colors, very nice touch!
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4516 Janice Ave NE, Salem, OR
Starlight Limousine
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