Unfortunately, there is not a 0 starts option here. My matron of honor's mother had utilized Stems for one of their family weddings, so we met with Bonnie in June 2021. We were advised (as others were) that she only communicates via snail mail ...and that we could anticipate our quote within two weeks. A month passes, and I was advised during a follow-up call that the quote was definitely in the mail. Another month passed, and I was advised that she would make an exception and email the quote that night. During a third follow-up call weeks after that, Bonnie admitted that the quote was still not done but that she thought it would be done soon. She advised that we were not asking for any unusual or out-of-season flowers but did not ever provide a clear reason for why we still did not have a quote. We gave up after five months and hired a different florist.
I am writing this review because 9 months after our initial meeting, I received a mailed quote from Bonnie with no explanation. Having already hired a different florist, we recycled it. Two weeks before our wedding we received a curt phone call asking "how we would be going forward and what we had selected from the quote she provided", as if there was a possibility that we would have waited all that time to hear from her. It is a mystery to me how other couples have been able to work with Bonnie given our absolutely bizarre experience with her. She is a wholesaler and claims to be the most affordable, however, our florist's prices were competitive and more affordable and our arrangements were lush. Believe what the reviews say about her poor communication, save yourself the time and energy, and work with someone who is organized and will communicate with you in a timely manner.