Well, it looks as though the Sterling Ballroom doesn't really care about anyone or anything BUT THE FINAL BILL AND GRATUITIES! This includes the General Manager, Brooke Gordon and the Catering Sales Director, Allison McCarthy.
My cousin was... married here in September 2021, to say that the organization of their wedding day was HORRIFIC! Their Maître D' was aptly named Nemo, because we spent the entire evening looking for him after everyone was introduced into the reception! Dinner was delayed OVER AN HOUR and he blamed the delay on his waitstaff and said how they weren't doing their jobs. Well, that would pretty much be because the Maitre D' was not in the room directing them as the Maitre D' is supposed to do!!!!
I am in the business and had a discussion with him along with the mother of the bride. He gave us some song and dance about how he had to go get liquor from the liquor storage and that took over an hour. About 15 minutes after our discussion, he pulled the mother of the bride aside to assure her I didn't know what I was talking about, and he did a FANTASTIC job, her one son had to stop in the hallway to be sure she was ok because of the manner Nemo was talking to her.
I had emailed the General Manager, Brooke Gordon and the Catering Sales Director, Allison McCarthy on Sunday, October 10, it is now November 6 and I have not heard a single word from them on how they plan on responding.
My cousin had to postpone her wedding FIVE TIMES, they gave her a hard time, but they were finally able to have the wedding in September. My cousin was also told if they didn't do it then, they were going to lose all the money they put down on the wedding (their original date was 2 weeks after lockdown, so final payment had already been made).
STAY AWAY FROM THIS HOTEL AND BANQUET FACILITY - THEY DON'T CARE ABOUT YOU OR YOUR GUESTS - THEY JUST WANT THE TIP AND THE MONEY FOR THE BANQUET AHEAD OF TIME TO GIVE YOU CRAPPY SERVICE AND BE OBNOXIOUS!
On top of the fact, the 1 bartender was wearing leggings and a pullover jacket behind the bar, with her hair sloppy all up on top of her head. The other 2 bartenders were wearing jeans and different golf shirts, not a uniform I would expect for a wedding banquet. Some of the servers did not look professional with shirts hanging out and vests unbuttoned.
If it was not for their DJ (a true professional), the photographers would have missed the parent dances (Nemo sent the photographers out of the room to take a 15 minute break and then started parent dances without them - the DJ ran out in the hall to find them so they could document the occasion!)
I wonder if this new review will make them respond to me or the mother of the bride for their Maitre D's behavior - although I do doubt it. Next stop, HILTON CORPORATE!!!!
I wanted to give them no stars, but it wouldn't let me do that, 1 star is a GRACIOUS rating.