Sterling Limousine

dding, the company was great to work with and answered all my questions. I would 100% recommend Sterling Limousines!

d their services, but an incident occurred right at the end of our wedding that makes me want to do business elsewhere and warn potential clients. The driver for our limo bus was Falcone and he greeted myself my wife and our wedding party, before the wedding, with a smile and some humor. He transported us to the venue without incident and we left feeling comfortable and assured. On the way back, however, Falcone greeted our Black friend with the comment “I like your tan” when our friend responded “That’s the color of my skin” he responded “Yeah I like it.” He then said “I’m 2%, so it’s okay.” We rode the limo bus back in shock. When we arrived at our hotel, Falcone apologized, stating that it was a joke and he was sorry if he offended anyone but the damage had already been done. A few days after the incident, we reached out to Ron Robinson, general manager for Sterling Limousine and informed him of what happened and asked him what steps were being taken. We were told steps were being taken but he couldn’t disclose what exactly was being done to ensure that something like this did not occur. What we did receive was a boilerplate response stating that steps were being taken but they could not be divulged outside the organization. While we understand that there are internal decisions that cannot be divulged, I must say that when it comes to issues of race, bias and inclusion, it is best to be transparent with customers in order to build trust and Sterling broke that trust the moment one of our guests and loved ones was made to feel uncomfortable. They reinforced that break in trust when they were unable to reassure us that this wouldn't happen again in the future. Sterling Transportation needs to do more to ensure that drivers understand why and how this was wrong. We live in a world where everyone falls in love and gets married, where families and friends of all backgrounds gather — and each and every single one of them is entitled to celebrate and to be safe, without their gender or race or identity being commented on, especially in such an ignorant way. This may have been an isolated incident, but maybe not. Nonetheless, we could not write a review without being totally honest in our experience. Because of the incident and the response we received, we will most definitely not be using Sterling Transportation again. - Elizabeth & Clayton

They even provide a tracker/phone number so that you have a point of contact the entire day. Would whole heartedly recommend them for your event!

an is like trying to hire cats into a bathtub) and these people handled it like pros. I would not recommend any other Limo/van service.

ing to get everyone from the hotel to the venue before and after the events. The drivers were on time and made sure everyone got back safe! There was constant communication about arrivals/departures. As the bride, I had a lot going on but Sterling handled everything with the venue so I barely had to do anything. Overall, professional service from the front office and drivers, on schedule, and a good price to ensure everyone's arrival and safety - everything you want in your shuttle service!

etween Sterling and myself leading up to and during my wedding. I would highly recommend them.

needs. The drivers were very personable and a delight to talk with on the ride. I would highly recommend this company.

I would definitely recommend hiring them for your event.

he best rate and package available. Their staff was pleasant and very responsive to my emails and calls, and the driver we had the night of our wedding wasa professional and gentleman. He waited for us to wrap things up at the venue before leaving with the last group of guests and even helped us load somethings on to the shuttle, which I very much appreciated. 5 stars 2 thumbs up

he shuttles was very appreciated. Overall I would highly recommend using Sterling Limousine for your event.

e hahaha. They took videos and photos with Peter, who was a HUGE hit and my limo driver was a great driver and very polite!!!!!! 10/10 would recommend using Sterling. They are truly the best. From office staff to the owner to the drivers.. 10/10! Book EARLY! I wish I had booked last year instead of last minute!!!!! Book larger than you think you need.

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nd drop off points throughout the day which made it more complicated. The wedding party loved the limo bus and our guests were glad to have a ride back to the hotel at the end of the night as well. Both of our drivers were kind and professional. We highly recommend them for your wedding or special event.

ue after our ceremony. We will continue to use Sterling Limousine and recommend them to anyone

o recommend the most cost-effective way to manage our varied needs for multiple vehicles. Communication was frequent, thorough, and clear. Every vehicle was spotless. Every driver was professional, courteous, and friendly. I am grateful for Sterling’s contributions to making our son’s wedding day run smoothly.

o timely and accurately. The updates were then immediately emailed to me confirming my changes. I am so appreciative of the accuracy and quick responses. Sterling customer service was definitely easy to work with!! Fred the limo driver was so timely, professional, kind and accommodating. I can’t say enough good comments about Michael the driver of the sedan that transported the elderly grandmothers at the end of the night. He was extremely nice, texted me when he arrived, professional, timely and went above and beyond to ensure the grandmothers arrived safely to the hotel and texted me when they did to let me know. I didn’t know that type of kindness and service took place anymore but was certainly impressed with him. Michael deserves much recognition for his service. He also had a great sense of humor which I liked. Kudos to Michael! I also had two 56 passenger coach buses to transport the guests between hotel and venue and back again. They were very cleaning and the drivers were accommodating. I was very pleased with how easy everyone made the process prior to Saturday, the communication made me feel confident in the plans. Sterling is a great company to work with and I would highly recommend them to anyone. Thank you for contributing to my daughter and son in laws special day and making it a flawless and perfect event.

ommend Sterling for anyone's event!

able to drive us around the city for pictures prior to going to the venue. Highly recommend them for any future wedding events!

ns were met!

odating. The vehicles were all on time and kept me constantly informed of their status and location. I have hired them for my son's wedding I was so pleased!

be using them again

and we were very happy. I would highly recommend them.

iver, was prompt, professional, funny, and helpful. The communication with the office staff leading up to the wedding was also great. Overall, everything went out off without a hitch and we can't recommend Sterling enough!

ce ready to start pick up and drop off. They were very easy to work with!

e had from various locations made me nervous and ended up going so smoothly. We also used them as transportation to and from the airport for our honeymoon because they are so professional, organized and the drivers were all kind and respectful. Highly recommend them for your wedding or any event!!

laid out all expectations, gave me the contact information for the driver...never any guesswork or stress! And the driver was delightful! Can't say enough about the professionalism and great service from Sterling!

al party didn't want to get off! Highly recommend this vendor!

ar was very clean though and the ride was nice.

, they were friendly, timely and kind! Very clean and nice limo! We are glad we used their service!

recommend!

, was punctual and friendly and made this piece of the evening go so smoothly. The vehicle was also modern and clean. We are glad to have worked with Sterling and will recommend them to others!

Each phone call was received with kindness, understanding and supportive assistance!! Everything Sterling did on the day of made our day smoother- knowing we had reliable transportation.

from start to finish, even when we were working through multiple changes in plans/dates due to Covid. 100% recommend. If you are looking for best in class, look no further!

disappointed.

above and beyond at the end of the night, and dropped some of the guests off at the Hotel, and the remaining guests that wanted to continue their night at the local casino. The drivers were on time, and arrived early for both pick up times, and waited the exact amount of time I told them to, they even came to check that everyone that needed a ride back home was on the bus that needed to be. Service was impeccable, and I recommend this company for any event! They were amazing and made my wedding day transportation seamless! They are awesome!

wound up using less time/ limos than originally planned and they worked with us on the contract to reduce the price. A lot of other companies would have said "well, you signed a contract, you're stuck!". But not sterling, they worked with us and took the view that this pandemic is affecting everyone and we need to work together. I think how companies are acting during this pandemic says a lot about the company overall and wow did sterling ace this one. The drivers were also fantastic. I always felt safe and they were very courteous. They were on time (early, actually) and kept us update of whereabouts with a text. During pictures my stepdad lost his glasses and they took the time to help us look in the field for them. There prices were also the lowest around by far. Overall, I cannot recommend sterling enough and I am definitely planning to use them for all future limo needs!

d book with sterling! Everything was so smooth!

ocumenting and following through on everything I asked them to do. The driver was on-time for every stop, a great driver, and a very nice man. If I have any other events in the future, I will certainly give Sterling a call. I definitely will recommend them to a friend.

ng guests safely & timely to our wedding venue (and back!) , made everyone laugh, and was so polite. We couldn't have asked for a better experience with a transportation company.

ransportation needs!

multiple updates through email and text the day of to let us know when each service was starting and who our drivers were. Our limo driver, Bernie, was great and so kind! Sterling Limo was also great when we had to postpone our original wedding date to our new one due to covid. They were super understanding and waved fees for date change for us.

hey genuinely care about the happiness of their customers and making the planning process as stress-free as possible. They are incredibly responsive whether it is by phone or email, someone is always there to answer whatever questions you have. With the possibility of having to reschedule my wedding they assured me that even if I had to move the date they would find a way to get my guests to the wedding or if we had to cancel they offered me a full refund.  I spoke at length with Ron about my “day-of timelines” and when my driver had to be where – and then again when I had to unexpectedly change venues two days before my wedding due to new Covid restrictions. They adjusted the entire plan without so much as blinking an eye. I felt like they were 100% in our corner and incredibly flexible and easy to work with through this entire process. The day of our wedding my driver made extra trips at the end of the night to make sure all of my guests arrived back at the hotel safely and I did not need to worry about anyone being left behind. I really can’t sing their praises enough, and I am so glad I chose Sterling for the transportation for my wedding. I will be recommending them to anyone I know who is planning a wedding and would absolutely use them again. If they could get through this pandemic with me, they can without a doubt get through a normal wedding with you and could probably do it with their hands tied behind their backs. They are that good!

ed a street shut-down in busy West Philly around the hospital area! I would definitely recommend Sterling Limo!

iver was friendly. They arrived on time and everything went smoothly. I would definitely recommend.

of the van and personable!

promptly, was clean, cool, comfortable and stocked with cold water which was a welcome on a warm sunny day! The driver was very patient, professional and kind. He was flexible about stopping at nearby Valley Forge Park so that our photographer could take some outdoor pictures of us. Thanks for helping us arrive at our reception venue in style!

the wedding. It was a lot of fun! Payment was via a paper that I put credit card info onto which was kind of cumbersome, but otherwise the booking process was straightforward and smooth. I would use Sterling again.

elephone. The day of the wedding, Sterling was early, and the driver was excellent. I really appreciate the professionalism by everyone! Thank you for making the wedding day perfect!

so nice to work with leading up to the big day and gave us great pricing. Would use Sterling again 100%

eaking!! My bridesmaids alerted the driver who was super nice guy and cleaned it up without an issue and also made sure to relay the information back to Sterling where they called us on our honeymoon to apologize and offer a discount. I was disappointed that the a little bit of rain water got on my girls dresses from the emergency top leaking but Sterling really took ownership and made it a lot better and I would use them again! Highly recommend for their superior professionalism (both management and the driver)!!!

he wedding, they were provided status updates via text and arrived at my house with plenty of time to spare. The limo itself was very clean and nice. The trips to the church and the reception were smooth. The limo driver, Bernie, was very professional and helpful. We were able to get all the pictures we wanted inside and outside the limo. I almost went with Limo Today b/c Sterling did not have a white limo available, only black, but I got bad vibes when dealing with the company, so I went back to Sterling. I'm so glad I did, they helped to make my day perfect!

er was very flexible in stopping wherever and whenever we wanted for photos. ALSO, we originally ordered a simple shuttle, and they upgraded us to a party bus at no charge! Overall, the company was responsive, the driver was punctual and flexible, and the vehicle was very clean. Would definitely recommend for future weddings.

We had two limos for pick up of bride and groom, as well as a shuttle service that we booked through them following the event.The drivers were all very friendly and welcoming. Absolutely loved working with the team at Sterling and would 100% recommend to any bride. One of the most dependable vendors we worked with!

41 passenger shuttle for our 250 person wedding. I would definitely recommend hiring them for your wedding or next event!

The office courtesy and professionalism was excellent. Thanks to Chrissy and her team

ere right on time, very professional and extremely courteous.