Last year, I chose Stone Mountain Lodge as the venue for my wedding. It is a beautiful location, there is lodging on sight, and it seems perfect for the outdoor wedding I was looking for.
While the venue itself is very nice, the staff is far f...rom it. It started off with them singing me up for the wrong wedding package; one of the main reasons I chose this venue was for the built in lodging. They signed me up for the wedding package that was venue only with a very vague contract (which I will admit I should’ve asked for some clarity but when you are planning a wedding by yourself you forgot some of the small details). I didn’t notice their mistake until about 8 months from my wedding but thought, “Oh eight months out should be more than enough time to remedy the situation since this was their fault to begin with.” Boy was I wrong. They fought me tooth and nail, refusing to help me, telling me the rooms were already booked and it was too late. I hung up the phone hysterically crying, how could someone be so cold? At the time, only 2 of the cabins were booked, I asked if they could be asked to move to the rooms on premise but they absolutely refused. No matter how many times I explained it was not my fault that they set me up with the wrong package, they just continued to fight me.
I finally gave up, they gave me one room for free as penance. I didn’t want anything for free, I just wanted the cabins I was promised when I first set the date for my wedding, even offered to pay full price.
I wish I could say the saga ended there.... It did not. The wedding planner on site had been nothing but rude to me leading up to the wedding and same goes for the day of the rehearsal. She was entirely uninvolved in every aspect. The day of the wedding, I come to find out she ordered the WRONG COLOR TABELCLOTHS. When I went to find her to ask her what had happened, she shrugged and basically said shit happens. No apology, no offer for a refund, nothing. All the while they are kicking us out of the room we were under the impression we had for the full day while we are trying to get ready.
When I sent them the invoice after my wedding to point out that they had ordered me the wrong tablecloths and that I expected to be reimbursed they refused. They told me since I used the tablecloths I had to pay for them. What other choice did I have? She ordered me the wrong color, I didn’t find out until the day of my wedding, and I am just supposed to go with out tablecloths?
In a word, Incompitent. In a few words, completely lacking of any sort of compassion, reason, and hospitality.
This is the worst experience I have ever had and it just about ruined my wedding day. Never, ever would I suggest this garbage establishment to anyone, not even my worst enemy. Please stere clear of Stone Mountain Lodge, the price and location may be tempting, but I can promise you that dealing with the incompitent staff is not worth it.