Stone Valley Meadows

ough this experience and see you wedding vision come to life!

and your daughter throughout the process!

iew critiques are simply untrue. We would like to start by saying that all of our policies are clearly listed in our contract that was signed by the couple. The contract clearly states what our rules are regarding alcohol, what the clean up looks like, that chairs must be set up, ect. We even had most chairs set up for you that morning, and alerted the couple that only ~30 chairs would still need to be added. Most aspects are also communicated in the initial tours we do with couples. As can be seen from other reviews, we are very flexible with our clients. But, we will not cancel other couple’s noted rehearsal preferences that have been noted months in advance to accommodate the time that is suddenly desired by another couple. When a Thursday wedding was booked, we reached out and explained all the ways we could accommodate your daughter’s rehearsal to take place during the week or the morning of, yet none of these appealed to you so you scheduled one with your own planner at the rehearsal dinner. Two days prior to the wedding, we were contacted and asked to add the clean up package. When we explained that this was unable to be done due to the wedding being two days away and us not having the staff to get this scheduled (also stated on the contract that packages are subject to availability) we were again met with pushback. As confirmed with your planner the day before the wedding, adding the cleanup package was only mentioned at a previous meeting and was labeled with a “maybe” and that we’d be informed if it was desired to be added. Said package was never added or paid for. As discussed with your planner who called for further information as to why it could not be added, said package would have our staff clean up items and have ready for you to pick up the next day. But, since our building ordinances do not allow for clients/guests/nonvenue persons to be inside the building past midnight, all items must be removed from the building at that time. This is also reiterated in the contract, and highlighted under the rental time you have booked with us. The only money kept was the refundable security deposit, and that was due to our alcohol policies being broken time and time again throughout the event. Our staff asked that self service be stopped multiple times, the bartenders asked that self service be stopped multiple times, and when asked we all were ignored and brushed off. We do have a written statement from the bartenders, as well as footage, showing all the instances that our words were ignored and the verbal altercations that both our staff and the bartending staff were exposed to by said guests. The loss of deposit stems solely from the safety risks that the venue, staff members, and bartending company were put at due to this recurring issue that night.

chanting!

hat you were looking for. As staff members, we are here to assist when asked questions, but we don’t overstep our role and offer unsolicited advice or try and dictate what decorations you choose for centerpieces. But we are always here to offer opinions when asked. Our coordinator package is limited to working in-house and with vendors that have already been chosen. Unfortunately, with our venue and schedules, we are not able to assist with meeting vendors with you initially and helping you book them. We do give recommendations though. We did sit down with you to aid in timelines, floorplans, etc; and communicated with vendors once we received their contracts to nail down their arrival times and monitor what they would be responsible for the day of. Your day of coordinator did set up the space with your linens, decorations, folded napkins once they arrived, and worked to ensure that the timeline was followed, vendors were greeted, and that the wedding party knew when to walk. Unfortunately, at this time, we do not offer any more in depth packages for planning than those listed on our site and package list.

that day and we were unable to get a tech out to fix it that day. We are very sorry for that inconvenience. Currently, we are unable to provide linens with our facility as we do not have a place to launder and store them. We also don’t want to limit our customers to only using the limited selection that we may be able to provide. Set up of the chair is extra since many of our couple do not choose to utilize the space, but we will automatically take the chairs down so clients do not have to worry about them at the end of the night. We do include a rehearsal hour and assistance in the rental price of the venue, but should clients need someone to plan and organize the entirety of the rehearsal and ceremony, there is an extra charge associated with that since our staff will then take over the role of a day of coordinator or planner. We will relay to our staff to double check the linen’s bottom seams before setting the tables. As for the table numbers and set up of flowers, everything would have been followed via the set-up document that our staff collects prior to the wedding day. It is possible that the table number order and flowers were not highlighted on said sheet and that our staff followed those instructions before moving on to other added tasks. We will work on making a more in-depth planning spreadsheet to ensure that our staff has all the information needed to aid in the best set up possible. Thank you for bringing this to our attention.

k with you (and you lovely planner) to help make your big day everything you wanted and more. You were great to work with, and we can't wait to see more beautiful pictures from your wedding and reception!

gh all our emails and "leads" and were unable to find anything under your name. My sincere apologies but it seems that their was a technological issue, and it is possible that this issue inhibited us from seeing any follow up emails from you. We do have an up to date office number on our website, social medias, etc. and a redirecting voicemail should you have our old office number. We are in office nearly every day from various hours and would have been able to take any call and/or reply via voicemail.

y Meadows. It was an absolute pleasure being able to help you plan and coordinate your big day! You, your *husband* and your guests were so fun to host that night! We are so glad that you had a fantastic wedding with us.