Unfortunately for me, Studio 27 made too many mistakes worth forgiving. Further my wedding was May of 2017, and I am still trying to tie loose ends together with the company. Let’s pretend for a minute that the photos are what is advertised (wh...ich they’re not), the only way I received any type of photo/video/trailer was me initiating the conversation which prompted a response “oh yes they’re ready”. 4 weeks for sneak peak photos (even though after 1 week they told me they’d send some over), no editing, terrible lighting, and too busy talking to get the shot I paid the drone for. Moreover the GM Lauren refunded $300 for the missed drone shot and a “free” wedding album. (I put free in parentheses because I had to pay $300 for the cover that I liked because it was the only thing not included in the “free” album, which I was recieving due to their negligence and general inability to do their job as photographers, and deliver what was advertised and sold.) Later I found out from Franco, an owner, Lauren had to pay back out of pocket, the $300 refund, because it was “unauthorized”.
My photographer was Matt, who admitted at the Larkfield he’d never seen the grounds; how am I paying almost $10k and the photographer doesn’t even know the location/grounds. The detail in my dress? Not one photo that highlighted it. A photo of me with my family? Non existent. A photo with my grandparents? Negative. BETTER, one of the WHOLE bridal party, non existent. Night shots? They claim they “asked the groom”, who does not recall them “asking”. In fact my husband is the one who noted the lack of night shots.
Studio 27 claims this was “a missed matched” photographer to client however, I believe that they advertise a specific photographer, Neo, and unfortunately he can not shoot every wedding... so those who do not get Neo get 1995 photos, generic and unfortunately not worth 1/5 of what was paid.
Thankfully, I was able to reshoot with neo (even though I spent nearly 1k in flowers, hair make up blah blah) with Neo and he was able to get some flawless shots worth framing.
Everything with them is pulling teeth. If they’re going to miss a deadline, they blame it on “the outside company” that’s handling it, A death, Or simply don’t reply to your email.
Once the wedding is over, you are on your own! Pick your own photos, buy your own USB, build your own album, etc. Don’t expect help and certainly don’t expect a response.
Think twice, and if you book be specific. Ask for Neo. Don’t accept whoever they assign you.
I also booked the DJ and unfortunately I felt like I was at my grandmas 50 birthday brunch. The music was easily from the late 80s (meanwhile I was born in the early 90’s) and I didn’t even know half the songs. There were a few requested songs, that got played while we were in another room for the Venetian hour, which I heard faintly in the distance. And my dad requested a song to be played for him and my Mom to dance to, since they hadn’t had a formal wedding of there own, and that never happened. This complaint takes a back seat.
If I could do it again, I’d stay away.