Studio D2D hosted our wedding and it was a huge disappointment.
I don't want to appear unfair, so I will start by saying there were a lot of positives: We had our ceremony and rec...eption in The City View and our guests were well-fed, liquored up and dancing all night. The venue is gorgeous with ample parking. The catering and event staff did an excellent job setting up the tables, floral and decorations. The groomsmen LOVED that we were able to take care of tux rental & return completely onsite. Some parts of their tuxedos needed to be switched out, which D2D did by the next day.
Deanna did an excellent job walking us through the ceremony rehearsal and ceremony itself. However, it was after the ceremony that things started to fall apart, which by no coincidence was the time that Deanna decided to leave for the entire evening.
We were on a very tight schedule and were completely responsible for keeping the evening moving. The timing of dinner, cake cutting, first dances, etc. was all decided by us in real time while we were stuck running around making sure everything was ready for the next part of the night to take place. We couldn't do a garter toss because it was in a suitcase locked in her office. Late Night Pizza arrived- we ordered 10 and only saw 5. We saw several guests approach the table for pizza and walk away because the boxes were all empty. We had no idea where the others went until Deanna showed up at 11:30pm, who explained that they only put 5 out to keep the others warm. Completely understandable, except nobody took the responsibility to bring out the rest when the first 5 were gone.
The bottom line is that we needed help. We felt like we were the event coordinators, when they reassured us that we wouldn't have to lift a finger when the day comes. We needed a point-person that day of to help take care of business so the bride and groom weren't stuck running around all night. Deanna only showed up (30 minutes prior to the end of the event) after we complained to her staff. When she arrived, several guests commented on her attire and unprofessionalism. Like a few other reviews have stated, she was dressed very casually. The only point of contact we had was an intern, Andrea (she was wonderful).
The DJ, Chris, was also unprofessional and contentious. He appeared flustered when I was reviewing some details with him that we'd already discussed. We didn't touch base until a mere 4 days before the event, though he swears he left several voicemails to my wife. We've been using phones our entire lives, and mysteriously were not getting these calls, and I have the logs to prove it. When we did finally touch base, he apologized for not trying to contact me after not being able to reach my wife. He kept generally poor contact with us right up the day of our wedding, and was watching a hockey game during the event.
To top it all off, we had several guests report Studio D2D event staff consuming alcohol from our bar (as mentioned in previous reviews), AND apparently witnessed Deanna making out with one of the 2 gentlemen that she brought back to the venue when she decided to return.
The evening was fun for everyone else, but I really wish we could get married all over again somewhere else. Deanna appears tired and overwhelmed, and I seriously think she needs to re-evaluate the role she has in one of the most important days of someone's life before hosting another event.