We hired Jacque and her team to help with our wedding two weeks ago at The Breakers Palm Beach. Based on the positive reviews and the significant investment, we expected to be in c...apable hands. Unfortunately, that was not our experience.
In reality, we ended up planning most of the wedding ourselves. The primary area where we needed support was the timeline, but it required countless revisions. It often felt like generic timelines were being reused—some versions even included incorrect names and details we had already clarified. We didn’t have a finalized, accurate timeline until just two days before the wedding.
Additionally, an important detail about the ceremony setup, the stage, was never communicated to us during the rehearsal. This led to unnecessary confusion for the bridal party on the wedding day and could have easily been avoided with proper guidance.
We had hoped that the wedding day itself would reflect the level of service we were promised, but that was not the case. When we asked Jacque to bring a steamer, she suggested we purchase one ourselves, despite previously assuring us that her team would come prepared with essential items. Ultimately, no steamer was provided, and many of the basic supplies we were told would be available were missing.
Only Jacque and Courtney introduced themselves; the other two team members did not. Throughout the day, there was a noticeable lack of proactivity, and we often found ourselves relying on The Breakers staff for assistance and supplies that S&B was expected to provide.
We were also surprised that there was no follow-up after the wedding. We did not receive any outreach the next day to check in or ask for feedback on our experience.
Overall, this was a disappointing experience. If you choose to hire S&B, be prepared to take on much of the responsibility yourself.