Sugar Benders Bakery

I’m the bride and the wedding/grooms cakes were gifts from my sister. We made an appointment, did our cake tasting and I selected the flavors for both cakes. The grooms cake was chocolate and gorgeous! My husband loved it and it looked exactly like the picture I provided (a hot rod). One of the wheels fell off but, noboday noticed. My wedding cake was a faux cake and...it...was...beautiful. Everyone thought it was the real deal. We had a sheet cake to cut and pass out and feed to each other. I had a baby shower a month prior to my wedding and they also baked that cake. Why am I taking off points? 1. On the wedding day, the delivery people had no idea where to deliver the cakes. They said the address was not provided to them by Sugarbenders. As a bride on my wedding day, that was not something I needed to hear. 2. One of the wheels fell off the grooms cake upon arrival/setup. We have received no apology or acknowledgement of that. 3. The faux cake was made from styrofoam and we were told if we returned it in good condition we would get some money back. My sister returned it the weekend after the wedding took place and she’s heard nothing about the refund. It’s been over 2 weeks since she returned the faux cake. She’s left several messages and emails and has gotten nothing back from the owner. That is beyond unprofessional. I am disappointed that what was set to be such a positive experience is now marred by these easily prevented problems.

Beware of this company. From all online reviews you can see how people feel about their experience. I made a stupid mistake by just randomly calling and asking for help for a cake order that I want to place for my baby shower - my bad for not reading any reviews. Veronica who I believe the business owner took my phone, we discussed the design of the cake I want. She sent me a text message from a cell number, I said I am interested and this design may work. Then she told me to pay a 50% deposit to hold my place and I can cancel until the end of the day. At this point, she did not direct me to her website or discuss any cancellation policies. She just said "call until the end of the business to cancel, no problem." I called the business at 4:08pm to cancel nobody picked up - I got the voicemail that states their business hours are between 7:30am till 5pm. I called a few more times, no answer. At this point, I also checked their website which also states that the business hours are between 7:30am to 5pm. Then I immediately called the cell number that I received the image of a cake design. A female employee answers and says the business is closed for the day, she is home and she cannot do anything about it, I need to speak to Veronica. So not knowing what else to do I emailed Veronica at 4:21pm. At this point I am still 5 days away from the delivery date that we discussed. The next day Veronica emails me saying, it is too late to cancel because I called after business hours which is not true as it can be seen in the attached images so she cannot refund the full amount to me and I should have read their policies on their website. Unfortunate on Veronica's side, Veronica did not direct me to the policies on her website or volunteer any information about cancellation policies while on the phone with me. She assured me that cancellation is no issue. After further communications with her and understanding how Sugar Bender Bakery business is run, now I personally believe she purposefully did not inform me of her policies or she did not direct me to her website before taking a deposit from me. Any good, ethical company would inform you before doing that. Instead she immediately proceeded with asking my credit card information to hold my place. After back and forth for 3 days, she emails me this note: "Your deposit was $75.00, due to cancellation 50% of your deposit is forfeited($37.50) as well as a $25 consultation fee, that puts you at $62.50, so $75 minus $62.50 would give you a $12.50 refund." The charge on my credit card is $79.50 not $75. Her website states "Cancelled more than 4 days scheduled before pickup/delivery - $25 fee, Cancelled 4 or 3 days days before scheduled pickup/delivery - 50% of your deposit". Due to her irresponsibility for not getting back to me and closing her business early that day, she is now charging me not only the $25.00 but also another 50%. What can I say, my first big mistake is not reading reviews for this company before I called. My second mistake is just taking her word on being able to cancel the order by end of the day. My final comments are, please please please talk to other bakeries in the area before giving your credit card information to this company. You will quickly realize that others have a more upfront, honest approach as they are consulting you and they are much more open and clear about what it means to pay a deposit and what cancellation looks like.

I used Sugar Benders at the suggestion of my best friend who ordered a cake for her sons birthday party. Long story short the cake was for my daughters graduation party it was supposed to feed about 50 people. The outside presentation was absolutely amazing! However, once we cut into the cake......The fondant crumbled like rock candy, the inside of cake itself looked as if a child was experimenting with an easy bake oven. The icing was overwhelmingly thick it looked like paste and the cake it self was dry as the Sahara desert not even a glass of milk could have helped you digest this thing. The party was a Saturday night so I reached out to Sugar Benders on Monday morning. I wasn't expecting a full refund because like I said the cake looked nice it just wasn't editable, needless to say I was expecting some type of customer service. I spoke with the manager and briefly stated my concerns, she advised me the owner Veronica was on the phone and would call me back shortly. Needless to say she never called back to address my concerns. The manager did however call back with a message from Veronica stating Sugar Benders Policy is "We are not responsible for a cake once it leaves the bakery." Every fiber of my being was boiling, I could not believe she would have the audacity to repeat something so utterly IGNORANT. I was wondering if they wanted me to drag our guess over to the bakery to eat the cake to ensure I received an editable cake that cost almost $200.00. Needless to say I would never recommend anyone spend there money here. Being a business owner myself that aims to please my customers and sure you can't please everyone but I would have at least followed up to address the customers concerns. There is no customer service here and they obviously don't care about repeat business. If you choose to do business with Sugar Benders anyway I will simply say proceed at your own risk HAVE BEEN WARNED.

Good afternoon. Now, when my girlfriend first found this place she was amazed at the pictures on the website displaying what appeared to be an excellent interpretation of some very experienced baker's and cake designers. I mean when you take a look at some of the pictures you surely want to at least give them a call. My girlfriend did more than just call them, she decided to use there business and have them design me a cake that I would never forget and boy was she right. She brought them pictures of the UGA bulldog and other cakes which were created by other bakers. They were so confident when they told her they could surely make this cake look just like what she wanted. Well, the day it was picked up from the bakery (by her mother and aunt), a picture was sent to her. We were away at Chateau Elan enjoying the 1st part of my birthday. She was so disgusted by the image on the picture that she had to ruin my surprise and let me take a look. Now, I have seen some designs fall a little short, but this had to be one of the worst. The image was so far from looking like the UGA bulldog that it brought me to tears. It seriously looked like someone designed this with a blindfold on their eyes. When this was eventually viewed by some of my closet friends, let me just tell you the joke began. They said everything from the dog looked like it had cerebral palsy to downs syndrome. What made matters even worse, it taste as bad as it looked. The part of the cake that was suppose to be white was actual like cornbread brown and was just as dry. We tried to receive some type of compensation for this but were truly insulted with what they proposed. Never will they receive my business and no on from my company, and i work for one of the largest cable companies in america (which will remain nameless)