Sugared n' Iced

I had contacted the owner the morning of our appointment letting her know if it would be okay to be twenty minutes late. The owner then responded stating that it was fine and her first client before us had been running late as well. I gave her my phone number (this was all through email because there is no phone number during the weekends) and asked her to please call or email me if anything changes. We came from Phoenix and drove two hours to get there and arrived 27 minutes late (seven minutes later than intended). Upon entering we were told that she had left "a while ago to deliver a cake". The owner called me about ten minutes later and told us that she was sorry she had to leave to deliver a cake and offered to meet us later in the day. I told her that I was disappointed she hadn't called me to let me know the appointment was canceled or told us to reschedule earlier since we were coming from out of town. She then responded with "I run a business and have more than one client" and stated that we had been 40 minutes late (she had called me 40 minutes after our appointment). She was VERY rude with me on the phone and I notified her that we wouldn't be using her services. We understand that we were late to our appointment but things would have been completely different if she would have called us to tell us she was leaving instead of not contacting us at all. Then when she shot an attitude at me over the phone about how we weren't her only clients and that she had a business to run, I knew we wouldn't be using someone like that on our big day. Let me state that we are very simple and laid back people and are very aware that we are not the only couple in Arizona set to get married. This shop has many great reviews about their cake services and it is all probably true. But I am not okay with the owner's unprofessional manner and lack of contact with me. So just be aware that she might not contact you regarding your appointment and if you are going to be late RESCHEDULE because she might sit there, belittle you and act very sarcastic.