SugarElla's LLC

r Events, that takes care of other aspects of an event. Because that job was performed by someone else, we fulfilled every item in our CATERING agreement. I accept the responsibility with the miscommunication on the time for lunches and will be refunding the amount you paid for that. The entire wedding timeline (provided via email the day before) was off from the beginning of the agreement to the end. Upon my arrival to the venue I was notified that everything was moved up an hour, requesting services from the cocktail hour/ appetizers to dinner be served earlier than the itinerary provided to us. We had plenty of time for set up based on the initial provided email. Your initial cocktail hour was set to start at 4:45 not 4pm. We accommodated you and opened the bar 45 minutes early at no additional charge. Unfortunately, we were not able to accommodate an earlier dinner time as we had no notification of this prior. This is why Itineraries are so important to make sure we meet those deadlines. I didn’t point blame about lateness of the pig. Because we were not in charge of meat, however, we did assist the other caterer to help meet the initial dinner timeline. We still met your original itinerary with dinner being served at 6:15 along with the other caterer.. We came to the agreement that you would pay your balance the day of. The check should have been provided prior to us serving your meal. Because it was not, yes, at the end of the evening, I did have to address your balance due in a respectful manner. At no time did I ever slap a contract at anyone because I did not have a paper copy with me. Our documents are stored electronically and can be accessed through our IPads or phone at an event. Not myself nor my staff were ever disrespectful to you or your guests. We found them to be very enjoyable, appreciative, and friendly. You asked us to save leftovers. We invited your guests to come through a second and sometimes third time, and with your addition of 18 extra guests (uninformed) we were able to save only a half pan of Mac and cheese and full pan of pork ( provided by other caterer) and we placed in the cooler. Staff visited each table to let guests know that cake was being served on the deck as there was no other table provided to us for this. Our agreement had nothing in it that we should individually serve each guest. Additionally, at our taste testing, the bride and groom were offered a complimentary cake on their one year anniversary. Yes, we did have to dispose of what little food had been sitting on the line. It is necessary sometimes. Based on the environmental conditions of being in an open barn, we felt that these food items were no longer safe to consume. We should have emptied food into bins in the back barn area and will keep this in mind for the future and will be addressing this with staff.