Sunset Gardens

ng day. Before diving in, we understand you have shared this review across multiple platforms, and we want to offer the same thoughtful, consistent response here as well. While we’re glad to hear that many elements of your celebration (the Garden Room, Reverend Linda, Laurie, your décor setup, cake, and food) helped create meaningful moments on your special day, we are genuinely sorry that several parts of your experience did not meet your expectations. Your wedding day should feel seamless and joyful, and we're sad to hear that certain issues overshadowed what should have been a fully positive day. I want to address each concern thoughtfully: Hair & Makeup Vendor: We’re disappointed to hear about your experience with Steevee Danielle’s team. While they are an independently contracted vendor and not employed by Sunset Gardens, we'll be the first to recognize that any unprofessional behavior, rushing, or dismissal of your requests is unacceptable. We took action on this and have begun the process of scaling down our partnership with this vendor. Ensuring that something like this doesn't happen again for future couples is very important to us. Delay After the Ceremony: You are absolutely right that communication should have been clearer regarding the delay between your ceremony and photos. The intention was to provide a brief private moment together, but the lack of transparency on our part caused unnecessary stress and confusion. We are reviewing our communication protocols with our team so this does not happen again. DJ Concerns: We are especially sorry for the issues you experienced with the DJ, including the skipped music, dismissed instructions, and the mishandling of the “dancing on the cloud” effect. Regardless of whether a DJ is independently contracted, this does not reflect the level of professionalism we expect when recommending a vendor. Your safety concerns regarding the dry ice effect are taken very seriously; this is something we are actively investigating, and we are meeting with the team to ensure that the effect is used responsibly and according to the couple’s directions. The skipping music during dinner and dancing, unmet requests, and any behavior that appeared dismissive are absolutely not standards we consider acceptable. We understand how important these moments are and how much planning goes into them. Follow-Up + Final Thoughts: We appreciate you speaking with Tony the day after your wedding. While he did express surprise because these issues are not typical for these vendors, please know that we are conducting a full internal review and have already begun the steps to address all of your concerns. Your feedback helps us identify where improvements are needed, particularly in communication, timeline management, and vendor accountability. Although many aspects of your wedding were wonderful, we understand that the issues you outlined affected the overall experience, and for that, we sincerely apologize. Our Update: we also want to acknowledge something important you mentioned during your follow-up conversation with us, specifically a statement around how if we had offered a resolution of some kind, then you would have taken the review down. While I understand this may not have been your intention, comments like this create an uncomfortable situation for any business. Our policies are designed to ensure that feedback remains voluntary, independent, and never tied, directly or indirectly, to the expectation of restitution or concessions in exchange for altering or removing a public review. Because of this, once a review is posted, we are required to handle the matter with clear boundaries to maintain transparency and integrity for all couples. This protects both Sunset Gardens and our clients from any appearance of impropriety or conditional feedback. Thank you again for sharing your experiences here. We wish you and your husband all the best as you begin this new chapter together.