Sunset Hills Country Club

ommunicate with. She was also the third coordinator I was put in contact with within the 11 months between signing the contract and the wedding day. I am very clear in my communications and her emails were very hard to decipher; it felt like she couldn't be bothered to be professional enough to write in complete sentences. And again, the questions she asked were repeated over and over again so she also couldn't be bothered with referring back to our correspondents. She was late getting us the final bill and then very pushy about getting the check from us since "we" were late. I was so concerned about her abilities to pull off the day, I color coated which tables were to receive which decorations and it was still messed up when my family arrived to decorate. I was promised someone would refill the popcorn bowls at the dessert table and that didn't happen. We left Sunday with enough popcorn to feed 200 guests because someone dropped the ball with communicating that expectation. The champagne, that we had to negotiate back into the contract for the toasts, was supposed to be poured and set on the tables so everyone would have a glass when the father of the bride gave his speech. It was delivered h'dourve style during cocktail hour so no one had champagne to toast with. To top it all off, some of my decorations are gone. When we went back the next day (Sunday) to pickup everything (as we were instructed to do) it was all very nicely set out in the lobby. It was so easy for us to have it there set out... when we got home to organize we discovered some things were missing. We went back to pickup the one box that wasn't accounted for and were told it "definitely wasn't thrown away" when I asked them to check the garbage and that the coordinator would "contact me first thing Tuesday morning." During my honeymoon I had to contact her on Wednesday to ask about the decorations, which she didn't know anything about and it took a full week to get her to understand what we discovered the previous Sunday. The coordinator has proceeded to involve her coworkers, or bosses, in the issue and they're accusing us of lying about the fact that decorations are missing in the first place. They're standing by their employees accounts of the evening, which is noble and I respect that, but it does not change the fact that I'm missing decorations that were used during my ceremony and reception. They did offer to cover a quarter of the cost however, which is really generous of them.... :-/ I purchased those decorations specifically to use down the road in the nursery for when we get pregnant. They mean a great deal more to me than a monetary amount and I'm frustrated and upset about the entire ordeal. Again, the day really was perfect, but don't expect to feel reassured that it will get pulled off flawlessly. The food is really the only saving grace to this review- it was excellent.

ge event here. Throughout the planning process, there were constantly discrepancies in cost of person per plate, what we were being charged for etc. About 4 months before our wedding, we were informed the wedding planner that the country club provided us with had left the company and her position was filled by another individual. My husband and I were informed that this person would be AT our wedding reception to ensure it went smoothly and would continue working with us through the planning phases. IT was very difficult working with a new person so close to the wedding as we had to re-discuss all of the plans and things that had already been decided months before. Upon arriving to the reception, my mother and my mother in law were informed that the new wedding planner/director NEVER works on the weekend and WOULD NOT be at our reception. My mother and mother in law were directed to another individual that would be ensuring things went smoothly. This person was a gentleman that my husband and I had never met and who had no idea what our reception timeline looked like etc. Because of this, many things fell between the cracks. We had a candy buffet that was supposed to be stocked and refilled by the staff and it never was. I do not believe this was the servers faults, I simply thing it was poor management and poor leadership/delegation of tasks. Had the actual wedding coordinator been there, the woman who sat with us for hours discussing a timeline with us for our reception, I believe things would have gone much smoother. Lastly, while my husband and I were on our honeymoon, we received an email from the 'wedding coordinator' of the country club letting us know that a staff member had found a wedding card titled to us that had been ripped up with a check inside of it. There was no envelope. She asked us when we could pick it up. When we picked up the card and check, I saw it was from my aunt. When I asked my aunt if she knew anything about it, she did not and told me that she had put the card in the designated place and was unsure of why it was found in the condition it was. My husband and I believe we are missed up to 5 other cards. Many of our reception decorations did not make it back to us. Approximately 20 mason jars, photos of my husband and I and various other decorations were simply 'lost' at the country club. The Monday after our wedding our families picked up all of the decorations that the staff had taken down for us, and many thing were missing. I called the club house director and asked him if he knew were these things were and of course he did not. I asked him if he would mind asking his staff about it and please call me back. That was probably 3 weeks ago and I have not heard back. And finally, the club house director who greeted my mom and mother in law, when asked why only 23 tables were set up instead of the 26 tables that had been paid for, he abruptly said that he was only setting up 23 tables as the band was eating in another area. Although we paid for 3 extra tables including the table runner, the chair covers and chair sashes for 30 chairs, we never received a refund despite paying for something that we never received. All in all, the day was beautiful but many things occurred behind the scenes that were simply irritating and wrong.